VeriFone DUET Vx810 Manual de usuario

Using Your

Terminal

Moneris Vx810 Duet

(07/12)

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Contents

Moneris Vx810 Duet ............................ 2

Optional devices ............................... 4

Card entry options ............................. 6

Transactions ................................... 8

Receipts ....................................... 14

Reporting ...................................... 16

Administrative transactions .................... 19

End-of-day process ............................. 20

Troubleshooting ............................... 21

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Moneris Vx810 Duet

Use this all-in-one POS solution to process transactions

at the point of sale (POS). The lightweight Vx810

terminal/PINpad incorporates a display screen

and keypad, and connects to the Duet base, which

contains the printer and communications hardware.

The Duet can be operated with two optional devices:

an external PINpad and a modular contactless reader.

When prompted, you (and sometimes your customer)

will key in information on the terminal. If your customer

is required to key in information, you will pass the

handheld back and forth.

Cards accepted

• Magnetic stripe cards

• Chip cards

• Contactless cards

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Moneris Vx810 Duet

Terminal keys

1 F1 to F4

• Multi-function keys that correspond to the options

displayed on the right-hand side of display.

2 Purple keys

Function keys that correspond to the icons (if any)

displayed on the screen above them:

• Arrow key. Is located under the or icon. Scrolls

up or down. Press the yellow CORR key to toggle

between scrolling up and down.

• Reprint key. The second purple key from the right.

Displays the REPRINT menu.

• Reports key. The ﬁrst purple key on the right.

Displays the REPORTS menu.

3 ALPHA

• To key in alphabetic characters, press the numeric

key labelled with the desired character, then press

the ALPHA key until that character is displayed.

4 (ASTERISK) key

• Returns to the applications menu (displays the

applications available including DEBIT & CREDIT).

5 CANC ANNUL (red key)

• Cancels the current operation.

6 CORR (yellow key)

• Clears displayed characters one at a time.

• Changes the direction of the arrow icon above the

ﬁrst purple key.

7 OK (green key)

• Accepts displayed data.

• Submits keyed in data.

• Displays the CONFIGURATION menu when pressed

at the transactions menu.

8 Printer

9 Magnetic stripe reader

10 Chip reader

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Vx810 external PINpad

If an optional Vx810 external PINpad is connected to the

Vx810 Duet and your merchant account is conﬁgured

for it, your customer must enter their information

on the external PINpad during transactions. Keep the

terminal in front of you to complete the transaction.

Note: The PINpad displays “WELCOME/BONJOUR” while

in idle mode.

General guidelines for transactions with the PINpad

1. Begin the transaction on the Vx810 Duet terminal.

2. When “Swipe Card:” appears on the terminal, pass

the PINpad to the customer for card entry (see Card

Entry Options on page 6).

3. When “Wait for PINPAD” appears on the terminal,

the customer follows the prompts on the PINpad.

4. When “Approved OK to Continue” appears on the

terminal, retrieve the PINpad, press the green OK

key on the terminal and complete the transaction

on the terminal following the prompts.

Optional devices

Magnetic

stripe reader

Chip reader

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Modular contactless reader

If an optional modular contactless reader is connected

to the Vx810 Duet terminal and your merchant account

is conﬁgured for it, contactless cards can be tapped

on the reader for Purchases and Refunds. However,

the amount of the transaction must be equal to or less

than the maximum Contactless Dollar Value (CDV).

Maximum Contactless Dollar Value (CDV)

To determine the maximum CDV for a card, print

an EMV Parameters Report (see page 18) and locate

the Contactless Trans Limit parameter under the

report’s record for the card. A CDV of 9999 means

there is no maximum limit.

Optional devices

Modular contactless

reader

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Card entry options

Insert: Chip cards

1. Wait for the “Swipe

Card:”, “Insert or Swipe

Card:” or “Swipe, Tap, or

Insert Card:” prompt to

appear on the terminal

or PINpad.

2. Either you or the

customer inserts the

card into the device’s

chip reader.

Note: If an optional

external PINpad is

connected to the Vx810

Duet, the card must be

inserted in the external PINpad’s chip card reader.

3. The customer may be prompted to key in a PIN.

4. The chip card must remain inserted until the

“Please Remove Card” prompt appears.

Note: Unless the device prompts otherwise, do not swipe

a chip card even if the card has a magnetic stripe.

Note: If the customer is prompted to key in a password,

have the customer pass the device back to you. Press

CANC ANNUL to cancel the transaction then start a new

transaction.

Swipe: Magnetic stripe cards

1. Wait for the “Swipe

Card:”, “Insert or Swipe

Card:” or “Swipe, Tap, or

Insert Card:” prompt to

appear on the terminal

or PINpad.

2. Swipe the card on that

device’s magnetic

stripe reader.

Note: If the card has a

chip and the terminal

is enabled to read chip

cards, the card must

be inserted into the

chip reader.

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Card entry options

Wave/Tap: Contactless cards

Note: The transaction

amount must be equal to

or less than the maximum

Contactless Dollar Value

(see page 5).

1. Wait for the “Swipe, Tap,

or Insert Card:” prompt

to appear on the

terminal or the “Insert

or Swipe Card:” prompt

to appear on the PINpad.

2. The customer taps their

card on that device.

IMPORTANT:

• The card must have one of these labels: MasterCard

PayPass™, Visa payWave®, Amex® ExpressPay or

Interac® Flash.

• The card must be within 0.5 in. (1.1 cm) of the reader,

but it does not have to touch it.

• The card must be tapped or waved by itself (the

customer cannot leave the card in their wallet and

wave it in front of the reader).

• If the card does not work and it is a chip card, insert

it into the chip reader. If that doesn’t work, swipe

the card.

Manual entry

If all available card entry methods fail, you may

manually enter the card number for credit cards

and some debit cards. When the “Swipe Card:”,

“Insert or Swipe Card:” or “Swipe, Tap, or Insert Card:”

prompt appears on the terminal, simply key in the

card number on the terminal, and press the green

OK key.

Note: You will be prompted to enter the card’s

expiry date and validation code.

Note: If you are prompted to enter a password after

entering the card’s expiry date, key in the manager

password to continue the transaction.

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All instructions in this guide begin at the transactions

menu. To access the transactions menu from the

applications menu, select DEBIT & CREDIT. To access

the transactions menu from any screen in the DEBIT

& CREDIT application, press the red CANC ANNUL key

repeatedly until the transactions menu appears.

Financial transactions

General guidelines

1. Determine the transaction to be processed

(e.g. Purchase or Refund).

2. Establish the means of payment (credit or debit).

3. Enter the card data on the POS device (see pages 6 and 7).

4. Follow the terminal prompts.*

5. Process receipts (see page 14).

*Prompts may vary depending on variables such as

terminal setup, merchant setup and card type.

Purchase

Sale of goods or services using a debit or credit card.

1. Select Purchase.

2. Key in the purchase amount, press the green OK key

then follow the prompts. Refer to the Merchant and

Customer prompts tables (see pages 12 and 13).

3. Process receipts (see page 14).

Advice

Completes a voice-authorized purchase.

1. Select ADVICE. (You may need to scroll down to the

next menu screen.)

2. Key in the advice amount, press the green OK key,

then follow the prompts. Refer to the Merchant and

Customer prompts tables (see pages 12 and 13).

3. Process receipts (see page 14).

Transactions

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