VeriFone V400 Series Manual

FIRST CITIZENS BANK LIMITED

Electronic Banking Unit

Operational Procedures for

EMV/Contactless POS Terminal

Verifone V400 series

E L E C T R O N I C M E R C H A N T S E R V I C E S

Terminal Operational Procedures Guide

First Floor, #62 Independence Square,

Port of Spain, Trinidad, W.I.

Tel: 62-FIRST –option 2, followed by option 2 again / 627-4POS

E-mail: pos@firstcitizenstt.com

Table of Contents

Processing the LOGON Function..............................................1

Processing a Sale/Purchase Transaction..................................2

Processing a Debit Card Transaction ............................................2

Processing a Credit Card Transaction.............................................4

Processing a Balance Inquiry Transaction................................6

Processing a Void/Reversal......................................................7

Processing the Reprint Function...............................................8

Running the Audit Report..........................................................9

End of Day Settlement Function................................................9

Tampering with terminals ........................................................10

Contact Information.................................................................11

Processing the LOGON Function

This function is done at the start of the day or at the start of a shift, depending on the business practices conducted.

On the touch screen, scroll to the option ‘MERCHANT’ and select by tapping on the icon

In the ‘MERCHANT’ menu, scroll down and select the option - number 7 (LOGON) by tapping

‘LOGON’ on the screen

The terminal then goes through a process of communicating and upon completion prompts

‘APPROVED’.

Processing a Sale/Purchase Transaction

PROCESSING A DEBIT CARD TRANSACTION (MAGSTRIP/NON-CHIP, CHIP CARD & CONTACTLESS)

On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon

In the ‘TRANSACTIONS’ menu, select the option - number 1 (SALE) by tapping ‘SALE’on the

screen

Enter the SALE AMOUNT and then press ‘OK’ on the screen or the ‘Green Key’on the keypad

The merchant confirms the sale amount by pressing ‘OK’ on the screen or the ‘Green Key’ on the

keypad

The customer Swipe, Insert or Tap their card depending on (1) the type of card used, or (2) the

preference of the type of transaction

The customer the confirms the sale amount by pressing ‘OK’ on the screen or the ‘Green Key’ on the

keypad

The customer then selects the preferred account type by tapping the screen options or selecting on the

keypad 1or 2to the matching options on the screen

1 CHEQUING

2 SAVING

If the screen then reads ‘PLEASE ENTER PIN’; the customer must enter their PIN at this time.

The terminal then goes through a process of dialing and upon completion prompts ‘APPROVED’

The terminal generates a receipt automatically. (This is the merchant’s copy)

The screen then reads ‘Print Copy’. At this time the merchant press ‘OK’ on the screen or the ‘Green

Key’ on the keypad to print the copy of the receipt.

Processing a Sale/Purchase Transaction

PROCESSING A CREDIT CARD TRANSACTION (MAGSTRIP/NON-CHIP, CHIP CARD & CONTACTLESS)

On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon

In the ‘TRANSACTIONS’ menu, select the option - number 1 (SALE) by tapping ‘SALE’on the

screen

Enter the SALE AMOUNT and then press ‘OK’ on the screen or the ‘Green Key’ on the keypad

The merchant confirms the sale amount by pressing ‘OK’ on the screen or the ‘Green Key’ on the

keypad

The customer Swipe, Insert or Tap their card depending on (1) the type of card used, or (2) the

preference of the type of transaction

The customer the confirms the sale amount by pressing ‘OK’ on the screen or the ‘Green Key’ on the

keypad

If the screen then reads ‘PLEASE ENTER PIN’; the customer must enter their PIN at this time.

The terminal then goes through a process of dialing and upon completion prompts ‘APPROVED’

The terminal generates a receipt automatically. (This is the merchant’s copy)

The screen then reads ‘Print Copy’. At this time the merchant press ‘OK’ on the screen or the ‘Green

Key’ on the keypad to print the copy of the receipt.

Note

1. Security Checks must be conducted for all Magstrip/Swipe transactions. These checks require the

merchant to: (a) Verify the Card Number, (b) Verify the Printed Number, (c) Verify the Hologram, (d)

Verify the Signature, (e) Verify the issuer Logo (f) Verifying the Expiry Date, (g) Verifying Name on Card

is SAME on Valid Photo ID

2. The last (4) four digits of the Credit Card Number are on the front of the Credit Card presented.

Processing a Balance Inquiry Transaction

This function is done on Debit Cards only

On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon

In the ‘TRANSACTIONS’ menu, select the option - number 3 (BALANCE) by tapping ‘BALANCE’

on the screen

The customer Swipe, Insert or Tap their card depending on (1) the type of card used, or (2) the

preference of the type of transaction

The customer the confirms the sale amount by pressing ‘OK’ on the screen or the ‘Green Key’ on the

keypad

The customer then selects the preferred account type by tapping the screen options or selecting on the

keypad 1or 2to the matching options on the screen

1 CHEQUING

2 SAVING

The screen then reads the customer’s BALANCE. After which the customer cancels the transaction by

pressing ‘CANCEL’ on the screen or the ‘Red Key’ on the keypad

Void/Reversal Function

On the touch screen, select the option ‘TRANSACTIONS’ by tapping on the icon

In the ‘TRANSACTIONS’ menu, select the option - number 2 (VOID) by tapping ‘VOID’on the screen

The terminal prompts ‘INVOICE TICKET’.

The merchant enters the digits of the invoice number and presses ‘OK’ on the screen or the ‘Green

Key’ on the keypad

Then they press ‘OK’ on the screen or the ‘Green Key’ on the keypad to confirm the amount to be voided

The terminal then goes through a process of dialing and upon completion prompts ‘APPROVED’.

The terminal generates a receipt automatically. (This is the merchant’s copy)

The screen then reads ‘Print Copy’. At this time the merchant press ‘OK’ on the screen or the ‘Green

Key’ on the keypad to print the copy of the receipt.

Note

1. The Process of Voiding/Reversing a transaction is the same for both Debit and Credit Card Transactions

Tabla de contenidos

Otros manuales de Terminal táctil de VeriFone

VeriFone

VeriFone Vx680 3G Series Manual de usuario

VeriFone

VeriFone Everest Plus Manual de usuario

VeriFone

VeriFone 55225 Manual de usuario

VeriFone

VeriFone VX-670 series Manual de usuario

VeriFone

VeriFone VX 520 Series Manual de usuario

VeriFone

VeriFone Omni 3730 Manual de usuario

VeriFone

VeriFone VX 680 Manual de usuario

VeriFone

VeriFone VX 520 Series Manual de usuario

VeriFone

VeriFone VX570 Manual de usuario

VeriFone

VeriFone VX 520 CTLS Manual de usuario

VeriFone

VeriFone Tranz 420 Manual de usuario

VeriFone

VeriFone P400 Manual de usuario

VeriFone

VeriFone e265G Manual de usuario

VeriFone

VeriFone OMNI 3300 Manual de usuario

VeriFone

VeriFone T650T Manual de usuario

VeriFone

VeriFone UX410 Manual de usuario

VeriFone

VeriFone V400c Manual

VeriFone

VeriFone K250 Extended Manual de usuario

VeriFone

VeriFone Vx 810 Duet Manual de usuario

VeriFone

VeriFone V240m Manual de usuario

VeriFone

VeriFone VX 600 Bluetooth Agnostic Manual de usuario

VeriFone

VeriFone T650m Manual de usuario

VeriFone

VeriFone IX90 T650p Manual de usuario

VeriFone

VeriFone P630 Manual de usuario

Manuales populares de Terminal táctil de otras marcas

Wincor Nixdorf

Wincor Nixdorf iPOS plus Advanced Manual de usuario

Ingenico

Ingenico AXIUM EX4000 Manual de usuario

Heisei Electronics

Heisei Electronics Q-POS 815 Manual de usuario

Amano

Amano MTX-15 Manual de usuario

FLOWBIRD

FLOWBIRD CWT Compact Touch Manual de usuario

Demco

Demco SP7 Manual de usuario

Lathem

Lathem PC600 Series Manual de usuario

Partner

Partner MF-2352 Manual de usuario

NCR

NCR RealPOS 7460-2 Manual

Simrad

Simrad MS50 Instrucciones de montaje

Unitech

Unitech MR350 MKII Guía de inicio rápido

Jungheinrich

Jungheinrich WMT 210 Manual de usuario

Motorola

Motorola MTP850 Manual de usuario

YASKAWA

YASKAWA 62H-MDC0 Manual de usuario

MVG industries

MVG industries NeptuLink Manual de usuario

Price Industries Limited

Price Industries Limited FDC Manual de instrucciones

Honeywell

Honeywell TemaKey Manual de usuario

EBN

EBN BPC65-B-A16G Manual de usuario