VeriFone V400m Manual de usuario

Draft

www.verifone.com

V400m Terminal & Base

Installation Guide

DOC475-003-EN-A, Revision A02.1

Draft

Installation Guide V400m

V400m Terminal & Base Installation Guide

form without the written permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although Verifone has

attempted to ensure the accuracy of the contents of this document, this document may include errors or

omissions. The examples and sample programs are for illustration only and may not be suited for your

purpose. You should verify the applicability of any example or sample program before placing the

software into productive use. This document, including without limitation the examples and software

programs, is supplied “As-Is.”

Verifone and the Verifone logo are registered trademarks of Verifone. Other brand names or trademarks

associated with Verifone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective

holders.

Comments? Please e-mail all comments on this document to your local Verifone Support Team.

VeriFone, Inc

1-800-Verifone

www.verifone.com

Verifone Part Number DOC475-003-EN-A, Revision A02.1

Draft

Installation Guide V400m

Contents

Preface 7

Audience 7

Organization 7

Related Documentation 8

Conventions and Acronyms 8

1. Device Overview 11

Front Functions 12

Back Functions 12

V400m Bases 13

V400m Charging Base 13

V400m Full-Feature Base 13

Features and Benets 14

Ease of Use 14

Critical Security Protection 15

2. Setup 16

Selecting Location 16

Environmental Factors 17

Electrical Considerations 17

Contactless Considerations 18

PIN Protection Measures 18

Unpacking Shipping Carton 18

Installing MSAM, SIM and Micro SD Cards 19

Accessing Card Compartments 20

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Installation Guide V400m

Changing or Installing an MSAM Card 21

Changing or Installing a SIM Card 21

Changing or Installing a Micro SD Card 23

Loading Printer Paper 24

Power Supply 25

Cable Connections 26

Cable Connections Using the Full-Feature Base 26

Smart Card Reader 28

Conducting a Smart Card Transaction 28

Magnetic Stripe Card Reader Use 29

Conducting a Credit/Debit Card Transaction 30

Contactless Transaction 30

Performing Contactless Transactions 31

Optional Accessories 31

FF Base 31

Charging Base 32

Periodic Inspection 32

3. Specications 33

V400m Terminal 33

Unit Power Requirements 33

Temperature 33

Humidity 33

External Dimensions 33

Weight 34

Processor 34

Memory 34

SD Memory 34

Security 34

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Installation Guide V400m

Display 34

SAM Card Reader 34

CTLS Reader 34

Magnetic Card Reader 35

Primary Smart Card 35

Speaker 35

Communication 35

Battery Pack 36

Power Pack 36

Integrated Printer 36

Security 37

V400m Bases 37

Unit Power Requirements 37

Temperature 37

Humidity 37

Communication 37

Security 38

4. Troubleshooting Guidelines 39

Display Panel Does Not Work 40

Keypad Does Not Respond 40

Transactions Fail to Process 40

5. Service and Support 42

Maintenance and Cleaning 42

Service Returns 43

Accessories and Documentation 46

Cables 46

Base 46

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Installation Guide V400m

Power Supply 46

Cleaning Kit 46

Documentation 46

6. Caution and Warning Messages 47

Caution and Warning Messages 47

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Installation Guide V400m

Preface

This guide is the primary source of information for setting up and installing the V400m and V400m

Bases.

Audience

This guide provides simple descriptions of the product features and information for installing and

conguring V400m terminals and the V400m Charging and Full-Function Bases.

Organization

This guide is organized as follows:

•Chapter 1, Device Overview. Provides an overview of the V400m device.

•Chapter 2, Setup. Explains how to set up and install the V400m and establish connections with other

devices.

•Chapter 3, Specications. Discusses the power requirements and dimensions of V400m.

•Chapter 4, Troubleshooting Guidelines Provides troubleshooting tips.

•Chapter 5, Service and Support Provides information on contacting your Verifone service provider,

ordering accessories or documentation from Verifone, and maintaining the V400m unit.

•Appendix A, Caution and Warning Messages Shows the UL/cUL certication-compliant translations

of all Warning and Caution messages in this installation guide.

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Installation Guide V400m

Related Documentation

To learn more about the V400m and V400m Bases, please refer to the following documents and their

associated Verifone Part Numbers (VPN):

•V400m Quick Installation Guide DOC475-002-EN

•V400m Reference Guide DOC475-004-EN

•V400m B-Charging Quick Installation Guide DOC475-006-EN

•V400m B-FF Quick Installation Guide DOC475-007-EN

•V400m Base C and FF Certications & Regulations Sheet DOC475-011-EN

•V400m Plus 4G Certications and Regulations DOC475-031-EN

Conventions and Acronyms

This section describes the conventions and acronyms used in this guide.

Various conventions are used to help you quickly identify special formatting. Table 1 describes these

conventions and provides examples of their use.

Table 1: Document Conventions

Convention

Meaning

Example

Blue

Text in blue indicates terms that

are cross referenced.

See Conventions and

Acronyms.

The light bulb icon is used to

highlight important information.

If exchanging cables use a

Verifone-approved cable.

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Installation Guide V400m

The caution symbol indicates

possible hardware or software

failure, or loss of data.

Avoid placing metallic objects

at the front of the card reader

The lightning symbol is used as

a warning when bodily injury

might occur.

For safety, do not string cables

or cords across a walkway.

Various acronyms are used in place of the full denition. Table 2 presents acronyms and their denitions.

Table 2: Acronym Denitions

Acronym

Denitions

3DES

Triple Data Encryption Algorithm

Alternating Current

ANSI

American National Standards Institute

cUL

Underwriters' Laboratories of Canada

Direct Current

DUKPT

Derived Unique Key Per Transaction Method as dened in the

VISA’s POS Equipment Requirement: PIN processing and Data

Authentication, International Version 1.0, August 1988

ECR

Electronic Cash Register

EMV

Europay, MasterCard, and Visa

HSPA

High Speed Packet Access

ISO

International Organization for Standardization

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Installation Guide V400m

MRA

Merchandise Return Authorization

MSAM

Multiple Secure Access Module

LAN

Local Area Network

LCD

Liquid Crystal Display

LED

Light-Emitting Diode

LTE

Long-Term Evolution

PED

PIN Entry Device

Personal Identication Number

POS

Point-of-Sale

RS-232

Recommend Standard number 232

SAM

Secure Access Module

Secure Digital

Underwriters Laboratories

USB

Universal Serial Bus

VPN

Verifone Part Number

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