VeriFone V240m Manual de usuario

Getting Started

Your

Verifone V240M

installation

and user guide

2
Contents
Getting Started .............................................................................................................. 3
●Unboxing Your Terminal .................................................................................. 4
●How to use this guide ....................................................................................... 5
●Power Up and Activate ………............................................................................ 6
Connecting to WiFi ……….............................................................................................. 7
Processing Transactions ............................................................................................ 13
●Sale Process ……….............................................................................................. 13
●Refund Process ….............................................................................................. 17
●Performing a Reconciliation ............................................................................ 20

Welcome to DNA Payments!

Thank you for ordering the Verifone V240m payment terminal. In this guide you will ﬁnd instructions on how to

set up and use your V240m terminal. For security reasons, your terminal is locked. This guide explains how to

unlock and activate your terminal, and how to perform transactions.

Step 1

NOTE

You will require your Merchant Number, which can be found within your welcome pack or e-mail

Unboxing Your Terminal

Step 2

A durable, aﬀordable and portable device with integrated printer, the V240m expands the deﬁnition of

point of sale. With ﬂexible connectivity options to accommodate any business need, this smart and

aﬀordable touchscreen portable payment device is the perfect on-the-go solution.

It is available from DNA Payments for use throughout the UK & Ireland.

Before starting to use your terminal, it is recommended that you take a few moments to check the

contents of the box. Every V240m package should include:

• V240m Terminal

• Docking Station

• UK Power cable and adaptor

• Ethernet Cable (Only required if using Bluetooth)

• Thermal Paper Roll x2 (One will be pre-installed)

How to use this guide

The next few pages are designed to get your new terminal activated, connected to Wiﬁ (optional)

and processing your ﬁrst transaction(s).

Step 3

Customer Support Hours

Should you need any additional equipment, such as another docking station, more receipt rolls or an

ethernet cable, then please do not hesitate to get in touch.

For some FAQ’s on how to use the terminal, you can head to our Main Website.

Days:

Hours Covered:

Monday - Saturday

08:00 – 23:00

Sunday & Bank Holidays

10:00 – 17:00

Christmas Day

Closed

DNA Payments Customer Support

Phone: 0208 102 81000

We know that not everything goes according to plan ﬁrst time, so if you experience any problems at all

with your new terminal, please contact our customer support team on the details below.

Email: [email protected]

Power Up and Activate

Step 4

Connecting to WiFi (continued)

Plug the power

supply into the power

slot of the V240m

base unit

The V240m will

initialise

When you see the

“Terminal Locked”

screen, key in your

Merchant Number as

the password and

press the green

key

Place the V240m

terminal onto the

base unit, and switch

power on

Press this key twice

more until the Sale

screen is displayed

TERMINAL READY

You are now ready to Process Transactions

Your V240m terminal is pre-conﬁgured to use 3G mobile network for communications. This will allow you

to authorise sales immediately.

You can also enable Wi-Fi as the primary communications method. This will allow the device to use Wi-Fi in

preference to 3G.

To enable Wi-Fi, please follow the steps below:

Step 5

Press the main logo

at the top of the

screen to enter the

Main Menu

On Main Menu (1/2)

press the down arrow

Connecting to WiFi

Connecting to WiFi (continued)

Step 5

Press 1 on the

keypad, or select

Conﬁguration using

the touchscreen

Enter the Supervisor

Password. The

default is 1234

Press 1 on the

keypad, or select

Communication

using the touchscree

You should now see

the Communication

Panel

This is a long menu

with multiple

options

Connecting to WiFi (continued)

Step 5

Drag the screen

downwards (swipe up

from bottom to top)

until you see

Conﬁguration. Select

this using the

touchscreen

Select Network

Interface using the

touchscreen

Select Wi-Fi using the

touchscreen

Select Wi-Fi Scan

Connecting to WiFi (continued)

Step 5

Select your desired

network from the list

of networks that have

been found

Select Add

Select Pre-Shared

Key (PSK)

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