VeriFone Vx-520 Series APACS 40 Manual de usuario

-520 Series APACS 40

User Guide

The information contained in this document is subject to change without notice. Although

VeriFone has attempted to ensure the accuracy of the contents of this document, this

document may include errors or omissions.

VeriFone and the VeriFone logo are registered trademarks of VeriFone. Other brand names

or trademarks associated with VeriFone’s products and services are trademarks of VeriFone

Inc. All other brand names and trademarks appearing in this manual are the property of

their respective holders.

Contents

Introduction..........................................................4

Terminal Features ..................................................4

Changing Paper Roll ...................................................5

Training Mode ........................................................6

Financial Transactions..................................................7

Sale ............................................................7

Chip and PIN .................................................7

Contactless ..................................................8

Customer Not Present (CNP) / Manual (Keyed) Transaction...............9

Sale with Gratuity ............................................11

Pre-Auth / Pre-Auth Top Up .....................................13

Completion .................................................15

Sale with Cashback ...........................................17

Refund .........................................................19

Chip and PIN ................................................19

Contactless .................................................20

Reports.........................................................21

Reconciliation Report ..........................................21

X and Z reports ..............................................22

VX-520 Series APACS 40 User Guide 3

Introduction

Terminal Features

The illustration below highlights the features of the terminal. The descriptions are detailed

below to help you navigate your way around and there will be references to various

buttons on this terminal throughout the manual. Please note that the chip card insertion

slot can be found the terminal keypad and the multi-directional magnetic card reader is

located on the right hand side of the device.

Internal Thermal Printer

Magnetic Card Reader

ATM-Style Function Keys

Function Keys

Enter Key

Backspace / Clear Key

Chip Card Reader

(under keypad)

Cancel Key

Telephone Style Keypad

Alpha Key

Terminal Display

Contactless Card Reader/

Indicator

Serrated Metal Strip

Printer Door Hatch

4 VX-520 Series APACS 40 User Guide

Changing Paper Roll

1. Hook your nger under the latch and lift up to swing the paper roll cover open.

2. Remove any partial roll of paper in the printer tray by lifting it up.

3. Loosen the glued leading edge of the new paper roll or remove the protective strip.

Unwind the paper roll past any glue residue.

4. Hold the roll so the paper feeds from the bottom of the roll.

5. Drop the paper roll into the printer tray.

6. Pull paper up past the glue residue.

7. Close the paper roll cover by gently pressing directly on the cover until it clicks

shut, allowing a small amount of paper past the glue residue to extend outside the

printerdoor.

8. Tear the paper off against the serrated metal strip in the printer.

VX-520 Series APACS 40 User Guide 5

Training Mode

1. From the main screen, as shown. Use the left

most Purple function key to scroll downthe

menu.

2. Select Supervisor, by pressing the

corresponding function key (F2)

3. The terminal will prompt for the Supervisor

password; once the password has been

entered press the green Enter key.

4. In the Supervisor menu can be found the

Training mode, select the mode by pressing

the corresponding function key (F2)

5. The terminal will prompt to conrm the

activation of Training Mode, select YES by

pressing the corresponding function key (F1).

6. The terminal will take you back out the

Supervisor menu; press the red Cancel key

to get back to the main screen. Down the

left hand side of the screen will be the word

DEMO, to show that the terminal is actively

in demo mode and no live transactions

canbe processed.

To deactivate DEMO mode, follow the steps

above and at step 5 select NO (F2).

20/04/12

16:58:29 Sale

IP Refund

eports

↓

eversal

uplicate

upervisor

onﬁg

↓

ervices

Password: ******

Supervisor

Training

About

PSTN/IP

Training Yes

Training Mode

20/04/12

16:58:29 Sale

efund

eports

↓

eversal

6 VX-520 Series APACS 40 User Guide

Financial Transactions

Sale

Chip and PIN

1. While the terminal is at the main screen,

insert the card into the smart card reader.

2. The terminal will prompt for the transaction

value to be entered. Once the desired

amount is entered press the green Enter key

to conrm. If the value entered is incorrect,

use the yellow Clear key to amend the

transaction value.

3. Hand the terminal to the customer to enter

their PIN. They should press the green Enter

key to conrm their PIN.

4. Once the customer has entered and

conrmed their PIN, the merchant should

receive the terminal back – to continue to get

an AUTH code the merchant must press the

green Enter key.

5. The terminal will contact the acquiring host

for an AUTH code; the terminal will display

the response on the screen.

6. The terminal will print the Merchant copy

of the receipt and prompt remove the card.

The terminal will then prompt to print a

Customer copy, depending if a customer

copy is required press the corresponding

Function key to select Yes or No.

20/04/12

16:58:29 Sale

IP Refund

eports

↓

eversal

SALE

£0.00

KEY IN AMOUNT

Enter conﬁrms

VISA

Acct# 4562587852364567

Amount: £1.00

To conﬁrm amount

Enter PIN

Or press Cancel

THANK YOU

DO NOT REMOVE CARD

PLEASE RETURN HANDSET

MERCHANT PRESS Enter

VISA

Acct# 4562587852364567

Amount: £1.00

Approved

VISA

Please Remove Card

VX-520 Series APACS 40 User Guide 7

Contactless

**Contactless payments are limited to a

maximum transaction value; please consult with

the acquirer for the transaction ceiling limit.

1. From the main menu screen, start keying in

the transaction value, then press the green

Enter key to conrm the amount

2. The terminal will prompt for either the Chip

card to be inserted in the Smart reader or

the Contactless card to be presented to

the contactless reader above the screen.

Requestthe merchant to tap the contactless

card above the screen, when the card is

presented – all lights should be illuminated

above thescreen.

3. The terminal will display on the screen if the

transaction has been Approved or Declined.

a. Dependant on the transaction value an

additional Signature verication may

berequired.

4. The terminal will print a Merchant copy of

the receipt and then prompt for a customer

copy. If a customer copy is required then

press (F1), or else press (F2)

SALE

£0.00

KEY IN AMOUNT

Enter conﬁrms

Present / Insert Card

£1.00

VISA

Acct# 4562587852364567

Amount: £1.00

Approved

VISA

Yes

Print Customer Copy?

8 VX-520 Series APACS 40 User Guide

Customer Not Present (CNP)/ Manual

(Keyed) Transaction

1. From the main screen select Sale (F1).

2. The terminal will prompt for the transaction

value. Once the desired amount has been

keyed in press the green Enter key. If the

value entered is incorrect, use the yellow

Clear key to amend the transaction value.

3. The terminal will request for the card to

be inserted into the smart card reader or

presented to the contactless reader. Ignore

this prompt and start keying in the long

cardnumber.

4. Once the long card number’s been keyed

in the terminal will prompt for expiry date

of the card. Key in the date in the format

shown and then press the green Enter key.

5. The terminal will prompt to check if the

customer is present. If customer is present

then select “Yes” and the terminal will

prompt to take an Imprint of the card.

PressEnter to continue the transaction once

the imprint has been taken. If the customer is

not present select “No”.

20/04/12

16:58:29 Sale

IP Refund

eports

↓

eversal

SALE

£0.00

KEY IN AMOUNT

Enter conﬁrms

Present / Insert Card

£1.00

SALE

£10.00

Insert, Swipe or Enter Card

Account #:

4444333322221111

SALE

£10.00

Account #: 4444333322221111

Exp Date MM/YY : 12 / 12

Enter expiry date

Yes

Customer Present? No

VX-520 Series APACS 40 User Guide 9

Customer Not Present Continued

1. The terminal will request the CSC (last 3

digits behind the card) the door number at

which the card is registered to, and nally the

numerical digits within the postcode in the

order they appear. If any of these details are

not available then press the green Enter key

to bypass. The terminal will then contact the

host for an Auth code.

2. The terminal will prompt if a customer copy

is required. If YES then press F1, else select

no by pressing F2.

VISA

Enter CSC: 123

Yes

Print Cust Copy? No

10 VX-520 Series APACS 40 User Guide

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