VeriFone Omni 3200 Manual de usuario

Omni 3200

Reference Manual

VeriFone Part Number 19134, Revision B

O3200 RM Book.book Page i Thursday, April 29, 1999 3:48 PM

IMPORTANT NOTICE

No Warranty. Although VeriFone has attempted to ensure the accuracy and completeness of its

contents, this manual may contain errors or omissions. This manual, including without limitation the

software program examples contained herein, is supplied as-is, without warranty of any kind, either

expressed or implied, including the implied warranties of merchantability and fitness for a particular

purpose.

Limited Liability. In no event shall VeriFone be liable for any indirect, special, incidental, or

consequential damages (including damages for loss of business, profits or the like), even if VeriFone

or its representatives have been advised of the possibility of such damages.

Product Changes. VeriFone reserves the right to change, update, or make obsolete any product

changes at any time and without notice.

Omni 3200 Reference Manual

VeriFone Part Number 19134, Revision B

VeriFone, a Division of Hewlett-Packard

4988 Great America Parkway

Santa Clara, CA 95054-1200

www.verifone.com

Printed in the United States of America.

No part of this publication may be copied, distributed, stored in a retrieval system, translated into any

human or computer language, transmitted, in any form or by any means, without the prior written

consent of VeriFone, Incorporated.

VeriFone, the VeriFone logo, Omni, ZONTALK 2000, VeriTalk, and TXO are registered trademarks of

VeriFone, a Division of Hewlett-Packard. Other brand names or trademarks associated with

VeriFone’s products and services are trademarks of VeriFone.

All features and specifications described are subject to change without notice.

Hayes is a registered trademark of Hayes MicroComputer Products, Inc. IBM is a registered

trademark of International Business Machines. Visa is a registered trademark of Visa USA, Inc.

Windows 95, Windows 98, Windows NT, and MS (as in MS-DOS) are registered trademarks of

Microsoft Corporation. All other brand names and trademarks appearing in this manual are the

property of their respective holders.

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iii

Table of Contents

Setting Up the Terminal

Setup Procedure..................................................................................1

Step 1: Select a Location for the Terminal .........................................2

Step 2: Unpack the Shipping Carton...................................................3

Step 3: Examine Terminal Features....................................................4

General Features...........................................................................5

Connection Ports on the Back Panel ............................................6

Step 4: Connect the Terminal to a Telephone Line ............................8

Set Up a Pass-Through Telephone Connection............................8

Set Up a Direct Telephone Connection........................................9

Step 5: Connect Optional Device(s) .................................................10

Connect a PINpad.......................................................................11

Connect a CR 600 Check Reader...............................................12

Connect a Smart Card Reader/Writer or PINpad 501................13

Connect a Bar Code Reader .......................................................14

Step 6: Connect the Terminal Power Pack .......................................14

Step 7: Install a Paper Roll in the Printer..........................................16

About Thermal Printer Paper .....................................................16

Installing a Paper Roll................................................................17

Using the Terminal Keys

Data Entry Modes .............................................................................20

The Core Keypad..............................................................................21

Function Key Descriptions.........................................................21

Viewing Information Wider Than the Display.................................25

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OMNI 3200 Reference Manual

Performing System Mode Operations

When to Use System Mode...............................................................27

Verifying Terminal Status.................................................................28

The System Password .......................................................................28

The System Prompt...........................................................................30

List of System Mode Functions........................................................31

Local and Remote Functions.............................................................32

About System Mode Procedure Descriptions...................................33

Entering System Mode......................................................................35

[1]: Display EPROM Information.....................................................37

[2]: Display Unit ID and SRAM Size...............................................38

[3]: Initiate Display Test...................................................................39

[4]: Initiate System Diagnostic Tests................................................40

[5]: Set the Date and Time................................................................44

[6]: Display Messages and Prompts..................................................45

[7]: Edit a Keyed File........................................................................46

[8]: Initiate Remote Diagnostics.......................................................50

[9]: Test the Thermal Printer.............................................................51

[0]: Initiate Download By Telephone ...............................................52

[ALPHA]: Change the System Password .........................................52

[BACKSPACE]: Initiate Destructive Memory Test.........................54

[*]: Initiate Upload to Another Terminal..........................................56

[#]: Receive Direct Download ..........................................................56

Performing Downloads

What is a Download?........................................................................57

What Can Be Downloaded?..............................................................58

What Download Methods Are Available?........................................58

General Guidelines for Downloads...................................................59

Comparison of Download Methods..................................................60

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Table of Contents

Setting Up the Download Environment............................................64

Cable Connection for Direct Downloads ...................................64

Cable Connection for Terminal-to-Terminal Uploads...............66

Application Downloads ....................................................................67

Preparing for a Direct Application Download ...........................67

Performing a Full Direct Application Download.......................69

Performing a Partial Direct Application Download...................71

Performing an Application Download by Telephone.................74

Performing a Terminal-to-Terminal Application Upload..........80

Operating System Downloads...........................................................84

Performing a Direct Operating System Download.....................87

Performing an Operating System Download by Telephone.......90

Performing a Terminal-to-Terminal Operating System Upload 99

Remote Diagnostics and Debugging

Performing Remote Diagnostics.....................................................104

Diagnostic Commands .............................................................104

Performing Remote Diagnostics Over a Telephone Line ........105

Initiating a Remote Diagnostics Session..................................107

Remote Diagnostics Using a Direct Cable Connection............109

Debugging an Application Program ...............................................113

Setting Up the Terminal for a Debugging Session...................113

Initiating a Debugging Session From the Terminal .................113

Debugging Commands.............................................................114

Data Packet Exchange..............................................................114

Error Detection Protocols.........................................................115

Diagnostic Counters.................................................................116

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OMNI 3200 Reference Manual

Descriptions of Diagnostic and Debugging Commands.................118

B — Get Static Registers (Debugger Only).............................118

C — Clear All Diagnostic Counters.........................................119

D — Memory Dump ................................................................119

F — Get Current Source File Name.........................................120

G — Get Diagnostics Counters................................................121

I — Get Current EM Instructions (Debugger Only) ................121

L — Get Line Number in Source File (Debugger Only)..........122

N — Direct Download Via Current Debugger Port.................122

P — Read from Device.............................................................123

R — Resume EM Execution (Debugger Only)........................124

S — Block EM Execution (Debugger Only)............................124

T — Configure Diagnostics Parameters (Debugger Only) ......125

W — Write to Device...............................................................126

X — Terminate Diagnostics and Restart Terminal..................127

[space] — Single Step through Program (Debugger Only)......127

Troubleshooting and Service

Troubleshooting Scenarios..............................................................130

Display Does Not Show Correct or Readable Information......130

Telephone Line Connection Does Not Work Properly ............130

Printer Does Not Work.............................................................131

Printer Paper is Jammed in the Feed Mechanism.....................131

PINpad Does Not Work............................................................132

Serial Port Does Not Work.......................................................132

Terminal Does Not Process Transactions.................................132

Keypad Does Not Respond ......................................................133

Bar Code Reader Does Not Work............................................133

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Table of Contents

vii

Maintaining the Omni 3200............................................................134

Cleaning the Terminal..............................................................134

Cleaning the Printer..................................................................134

Returning a Terminal for Repair or Replacement....................135

Calling the VeriFone Customer Support Hot Line.........................137

Specifications..................................................................................138

Terminal Accessories......................................................................139

How to Order............................................................................139

Appendix A. System Messages

Appendix B. ASCII Table

Appendix C. Glossary

Index

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OMNI 3200 Reference Manual

viii

O3200 RM Book.book Page viii Thursday, April 29, 1999 3:48 PM

List of Figures

Omni 3200 Terminal ..........................................................................1

Omni 3200 Product Components .......................................................3

Features of the Omni 3200 Terminal .................................................4

Omni 3200 Keypad and Function Keys .............................................5

Using the Omni 3200 Card Reader ....................................................6

Omni 3200 Connection Ports .............................................................7

Pass-Through Telephone Line Connection ........................................9

Direct Telephone Line Connection ..................................................10

PINpad 101/102/1000 Connection ...................................................11

PINpad 201/301/2000 Connection ...................................................11

CR 600 Check Reader Connection ..................................................12

SC 4xx, SC 5xx, and PINpad 501 Connection ................................13

Bar Code Reader Connection ...........................................................14

Omni 3200 Power Pack Connection ................................................15

Thermal Printer Features ..................................................................16

Front Panel Key Arrangement .........................................................19

Direct Download Cable Connection ................................................65

Terminal-to-Terminal Cable Connection .........................................66

Cable Connection for Remote Diagnostics and Debugging ..........111

Product Information on the Terminal Base ....................................135

ASCII Table for the Omni 3200 Display .......................................B-2

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OMNI 3200 Reference Manual

O3200 RM Book.book Page x Thursday, April 29, 1999 3:48 PM

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