US Robotics USR3056 Manual de usuario

U.S. Robotics 56K PC Card Winmodem

with XJACK®Connector

Quick Installation Guide for

Windows 95, 98, Me, 2000, and XP

Operating Systems

Model 3056

Part Number R24.0322.00

3056 Book English.book Page 0 Friday, May 2, 2003 11:19 AM

3056 Book English.book Page 1 Friday, May 2, 2003 11:19 AM

Installation Guide

Package contents

Your U.S. Robotics 56K PC Card Winmodem with XJACK®Connector package

contains the following items:

• U.S. Robotics 56K PC Card Winmodem with XJACK Connector

•RJ-11phonecord

• Quick Installation Guide

• Installation CD-ROM, which contains software and a User Guide for

use with your new modem

What will you need

You will need the following items to install your U.S. Robotics 56K PC Card

Winmodem with XJACK Connector:

• Notebook computer with an empty PC card slot

• Analog telephone line

Caution: The U.S. Robotics 56K PC Card Winmodem with XJACK

Connector requires a standard analog telephone line. Do not connect

your modem to a digital telephone line. Digital lines are commonly used

in office buildings and hotels. If you are unsure whether your line is

analog or digital, ask your network administrator, building

management, or your local telephone company.

Before You Begin: Preparing for installation

Note: U.S. Robotics recommends uninstalling any other modems that

are installed in your system and unplugging all telephone cords

connected to these modems. Refer to your previous modem's

documentation for instructions.

Write down your new modem's serial number, which is located on the white bar

code sticker on the modem and on the modem's box, in the space below. If you

ever need to call our Technical Support department, you will need the serial

number and the model number to receive assistance. If you need to get

assistance or download drivers from the Web site, you will need the product ID.

Model Number Product ID Serial Number

3056 USR3056

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Installing the U.S. Robotics 56K PC Card Winmodem with

XJACK®Connector

Step One: Install the modem.

Turn off your computer. Insert the modem into the PC card slot in your computer.

The top of the modem has an arrow indicating which end should be inserted into

the computer. Make sure that the modem is firmly seated in the PC card slot.

Step Two: Connect the phone cord.

Push in on the XJACK connector to pop it out

of the PC card. Connect one end of a standard

RJ-11 phone cord to the XJACK connector and

the other end to an analog telephone wall

jack. Refer to this illustration:

Step Three: Install the drivers.

Note: If at any time during the installation you are prompted to select

the location of your installation drivers, select the CD-ROM drive where

the Installation CD-ROM is loaded (D:\ for example). For Windows 2000

and XP users, also select the 2000_XP folder on the Installation CD-ROM

(D:\2000_XP for example).

Note: Windows 2000 and XP users must be logged in using an account

with administrative privileges before attempting to install the modem

drivers. Windows XP Home Edition users have administrative privileges

by default.

Windows XP

Turn on your computer. When the Found New Hardware Wizard detects your

modem, insert the Installation CD-ROM into your CD-ROM drive. Windows

should automatically find the driver for your modem. (If not, select Install the

software automatically (recommended) and click Next.) If a Hardware

Installation message box appears, click Continue Anyway*. Click Finish to

complete the installation.

* U.S. Robotics has thoroughly tested this driver in conjunction with the supported hardware and has

verified compatibility with Windows XP.

3056 Book English.book Page 4 Friday, May 2, 2003 11:19 AM

Windows 2000

Turn on your computer and log in. Insert the Installation CD-ROM into your CD-

ROM drive. If the License Agreement window appears, click No. When the Found

New Hardware Wizard detects your modem, click Next. Select Search for a

suitable driver for my device (recommended) and click Next. Select Specify a

location and click Next. Type D:\2000_XP in the dialog box. (If your CD-ROM

drive uses a different letter, type that letter in place of D.) Click OK. Click Next. A

Digital Signature Not Found message may appear**. If it does, click Yes. Click

Finish to complete the installation.

** U.S. Robotics has thoroughly tested this driver in conjunction with the supported hardware and has

verified compatibility with Windows 2000.

Windows Me

Turn on your computer. When the Add New Hardware Wizard appears, insert the

Installation CD-ROM into your CD-ROM. Select Automatically search for a better

driver (Recommended) and click Next. Click Finish to complete the installation.

Windows 98

Turn on your computer. When the Add New Hardware Wizard appears, insert the

Installation CD-ROM into your CD-ROM drive and click Next. Select Search for

the best driver for your device (Recommended) and click Next. Select CD-ROM

drive and click Next. When the driver is found, click Next. Click Finish to

complete the installation.

Windows 95

Turn on your computer. When the Update Device Driver Wizard detects your

modem, insert the Installation CD-ROM into your CD-ROM drive and click Next.

Windows will find the installation file on your CD-ROM. Click Finish. If an Insert

Disk window appears, click OK. In the Copying Files window, type the letter of

your CD-ROM drive and click OK.

Congratulations! You have completed the installation of your

U.S. Robotics 56K PC Card Winmodem with XJACK®Connector.

Now register your modem.

1. Insert the Installation CD-ROM into your CD-ROM drive. The Installation CD

window should automatically appear.

If the Installation CD window does not appear, click Windows Start and

then Run. Type D:\setup.exe in the “Run” dialog box. (If your CD-ROM drive

uses a different letter, type that letter in place of D.)

2. Select Support, Registration & Warranty and then click the URL under

Registration. Follow the on-screen instructions to complete the registration

of your modem. You may also register online at www.usr.com/productreg

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Would you like to install the Classic PhoneTools software?

Classic PhoneTools software allows your computer to perform the functions of a

fax machine, answering machine, and speakerphone all in one application.

(Answering machine and speakerphone capabilities are only available with voice

modems.) You can also use Classic PhoneTools to connect to another computer,

electronic bulletin board service (BBS), or office network using terminal

emulation.

1. Insert the Installation CD-ROM into your CD-ROM drive. The Installation CD

window should automatically appear.

If the Installation CD window does not appear, click Windows Start and

then Run. Type D:\setup.exe in the “Run” dialog box. (If your CD-ROM drive

uses a different letter, type that letter in place of D.)

2. Select Software, PhoneTools, and then Install. Follow the on-screen

instructions to complete the installation of the Classic PhoneTools

software.

Note: Additional software may also be included on the Installation CD-

ROM. You can install this software in the same manner that is described

above.

Troubleshooting

Having trouble with your modem? Try these basic

troubleshooting steps first!

Verify that the phone cord is installed correctly.

The phone cord should be plugged into the XJACK connector on the modem

and into the telephone wall jack. Use the phone cord included in your

modem’s box, if possible.

Verify that the modem was installed correctly.

Make sure that your modem is physically installed correctly in your

computer. You must press the modem in firmly so that it is seated properly

in the PC card slot.

Next, make sure that the modem’s drivers have been installed correctly.

Follow the instructions for your operating system.

3056 Book English.book Page 6 Friday, May 2, 2003 11:19 AM

Windows XP (Classic View): Click Windows Start and then Control Panel.

Double-click the Phone and Modem Options icon.

Windows XP (Category View): Click Windows Start, Control Panel, Network

and Internet Connections, and then Phone and Modem Options.

Windows 2000: Click Windows Start, Settings, and then Control Panel.

Double-click the Phone and Modem Options icon.

Click the Modems tab. You should see a description of your new

U.S. Robotics modem and a COM port setting. If you do not see a

description of your modem, see the Note at the end of this section.

Make sure that your new U.S. Robotics modem is selected and click

Properties. Click the Diagnostics tab. Click Query Modem. You should see a

series of commands and responses from the modem. This means that the

installation was successful.

If you do not see commands and responses, shut down and restart your

computer. To determine whether your modem is functioning properly,

repeat the steps above. If your modem is still not working, refer to the

additional troubleshooting steps in this guide.

Windows Me, 98, and 95: Click Windows Start, Settings, and then Control

Panel. Double-click the Modems icon. In the Modems Properties screen,

you should see a description for your new U.S. Robotics modem. If you do

not see a description of your modem, see the Note at the end of this section.

Click the Diagnostics tab. Make sure that the correct COM port (modem) is

selected. Click the More Info button. You should see a series of commands

and responses from the modem. This means that the installation was

successful.

If you do not see commands and responses, shut down and restart your

computer. To determine whether your modem is functioning properly,

repeat the steps above. If your modem is still not working, refer to the

additional troubleshooting steps in this guide.

Note: If your modem is not listed and/or you do not see a series of

commands and responses, refer to the additional troubleshooting steps

of this guide. Shut down and restart your computer. To verify that your

modem is functioning properly, repeat the steps listed for your

operating system.

3056 Book English.book Page 7 Friday, May 2, 2003 11:19 AM

For more troubleshooting help, review these common issues:

My computer isn’t recognizing my modem.

Possible solution:

You may be using an IRQ that is already in use. To function properly, your

modem needs to be assigned to a free IRQ.

The Plug and Play function of Windows should locate a free IRQ (if one

exists) for your modem. If Plug and Play fails to install the modem, you need

to determine IRQ availability.

Windows XP and 2000: Right-click the My Computer icon on your desktop.

Click Properties. Click the Hardware tab and then click Device Manager.

Click View. Select Resources by type or Resources by connection. Expand

the Interrupt request (IRQ) key by clicking +or double-clicking the Interrupt

request (IRQ) key.

Windows Me, 98, and 95: Right-click the My Computer icon on your

desktop. Click Properties and then the Device Manager tab. Double-click

the Computer icon at the top of the device list.

You will see a listing of your system’s IRQs and the devices to which they

are assigned. If an IRQ is not present in this list, it indicates that Windows is

not currently using it and the IRQ is considered available.

Locate your modem in the list of devices. If a yellow exclamation point

appears over the modem’s description, your modem is in conflict with

another device. Either your modem or the other device will have to be

reinstalled to another IRQ in order to resolve your conflict.

If a usable, free IRQ does not exist, you may need to remove, disable, or

relocate another device. Refer to that device’s documentation for more

information about removing, disabling, or relocating it.

If Windows still fails to recognize your modem and it does not have a yellow

exclamation point next to its IRQ, or if your modem does not appear in the

list, your modem may not be installed properly. Try reinstalling your

modem.

Possible solution:

You may be using a COM port that is either already in use or not configured

correctly. To work properly, this modem must be assigned to a free COM

port. Make sure that your COM port is not already in use by another device.

Windows XP (Classic View): Click Windows Start and then Control Panel.

Double-click the Phone and Modem Options icon and then click the

3056 Book English.book Page 8 Friday, May 2, 2003 11:19 AM

Modems tab. Look for another modem already installed in your computer.

The COM port that it is using is listed to the right of the modem description.

Windows XP (Category View): Click Windows Start, Control Panel, Network

and Internet Connections, and then Phone and Modem Options. Click the

Modems tab. Look for another modem already installed in your computer.

The COM port that it is using is listed to the right of the modem description.

Windows 2000: Click Windows Start, Settings, and then Control Panel.

Double-click the Phone and Modem Options icon and then click the

Modems tab. Look for another modem already installed in your computer.

The COM port that it is using is listed to the right of the modem description.

Windows Me, 98, and 95: Click Windows Start, Settings, Control Panel,

and then double-click Modems. Look for another modem already installed

in your computer. If there is another modem installed, click the Diagnostics

tab to find out which COM port it is using.

If a previously installed modem is already using the available COM port, you

should uninstall that modem. See your previous modem’s manual for

uninstallation instructions.

Next, make sure that your COM ports are configured correctly:

Windows XP and 2000: Right-click the My Computer icon on your desktop.

Click Properties. Click the Hardware tab and then click Device Manager.

Expand the Ports (COM & LPT) key by clicking +or double-clicking the Ports

(COM & LPT) key.

Windows Me, 98, and 95: Right-click the My Computer icon on your

desktop. Click Properties. Click the Device Manager tab. Expand the Ports

(COM & LPT) key by clicking +or double-clicking the Ports (COM & LPT) key.

If the COM ports have yellow exclamation points or red Xs over them, your

COM ports may be configured incorrectly. If this is the case, you may need

to contact your computer manufacturer.

My software isn’t recognizing my modem.

Possible solution:

You may not have the correct modem selected in your software or in

Windows. To check which modem you are using, follow the instructions for

your operating system:

Windows XP (Classic View): Click Windows Start and then Control Panel.

3056 Book English.book Page 9 Friday, May 2, 2003 11:19 AM

Double-click the Phone and Modem Options icon and then click the

Modems tab. You will see a list of installed modems.

Windows XP (Category View): Click Windows Start, Control Panel, Network

and Internet Connections, and Phone and Modem Options. Click the

Modems tab. You will see a list of installed modems.

Windows 2000: Click Windows Start, Settings, and then Control Panel.

Double-click the Phone and Modem Options icon and then click the

Modems tab. You will see a list of installed modems.

Windows Me, 98, and 95: Click Windows Start, Settings, and Control Panel.

When Control Panel opens, double-click the Modems icon. You will see a list

of installed modems.

You can also add, remove, or view the properties of modems from this

window. The U.S. Robotics modem you have installed should be present in

the list of installed modems. If none of the modem descriptions in the list

matches your U.S. Robotics modem or if no modems are listed, your modem

is not installed properly. Try reinstalling your modem.

Possible solution:

If you are using Dial-up Networking, it may not be configured correctly.

Check your configuration and make sure that the correct port is selected.

Windows XP and 2000: Click Windows Start, Control Panel (or Settings in

Windows 2000), and Network and Dial-up Connections. Right-click the

connection you are trying to use, and then click Properties. Make sure that

the description in the “Connect Using” box (under the General tab) matches

the description of the modem you are using. If it does not match, select the

proper modem description.

Windows Me, 98, and 95: Double-click the My Computer icon on your

desktop, and then double-click Dial-up Networking. Right-click the

connection you are trying to use, and then click Properties. Make sure that

the description in the modem box matches the description of the modem

you are using. If it does not match, select the proper modem description.

Possible solution:

Your communications software may not function properly if you have more

than one version of the software installed, you are using an older version,

or you have more than one communications application installed on your

system. We highly recommend using the communications software

provided with your modem on the Installation CD-ROM.

3056 Book English.book Page 10 Friday, May 2, 2003 11:19 AM

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