SureCall SC-PolyO2-72 Manual de usuario

Force5 2.0™

Voice and 4G LTE Cellular Booster Kit with Built-in Sentry

Remote Monitoring

Activate your warranty at surecall.com/activate

For technical support:

Email: [email protected] | Call: 1-888-365-6283

Available Monday – Friday, 7am – 5pm PST

01.16.19

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Thank you for purchasing SureCall’s Force5 2.0 voice and 4G LTE cellular booster kit with

built-in Sentry. Force5 2.0 was specically designed to eliminate frustrations over dropped calls

and slow 4G data along with the ability to monitor and adjust booster performance o site.

If you have any questions during setup, please reach out to our US-based experienced

support technicians:

Call: 1-888-365-6283

Email: [email protected]

Visit: www.surecall.com/support

Watch installation, optimiza-

tion and troubleshooting

techniques in our SureCall

University YouTube channel

@SureCall Stay up to date with all

things SureCall

How It Works

SureCall’s Force5 2.0 cellular boosting function uses a high-quality bidirectional signal booster

that enhances signals to areas that are prone to weak cellular coverage. It works with two

types of antennas:

1) An outdoor antenna that communicates with the cell tower.

2) A set of Indoor antennas that communicate with your mobile devices.

Signals sent from a cell tower are received by the outdoor antenna, amplied by the booster

and then sent to your phone via the indoor antennas. When your phone transmits, the signal is

sent to the indoor antennas, and then sent to the cell tower via the outdoor antenna.

How It Works

b) Two indoor antenna option

a) Four Indoor antenna option

Booster

Outdoor Antenna

Indoor Antennas

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Table of Contents

How It Works.................................................................................................................. 2

Package Contents ......................................................................................................... 4

Before Installation .......................................................................................................... 6

Installation Overview...................................................................................................... 6

Section 1: Booster System Installation ............................................................... 7

Step 1. Find the Area Outside with the Strongest Signal ............................................. 7

Step 2. Install the Outdoor Antenna............................................................................... 8

Option A. Yagi Antenna.............................................................................................. 8

Option B: Omni Antenna.......................................................................................... 10

Step 3. Install the Indoor Antennas ............................................................................. 11

Option A: Indoor Dome Antenna(s)........................................................................... 11

Option B: Indoor Ultra Thin™Antenna ...................................................................... 13

Option C: Indoor Panel Antenna .............................................................................. 14

Step 4. Install the Signal Booster................................................................................. 16

Booster Conguration.............................................................................................. 18

DIP Switch Conguration ......................................................................................... 18

Adjusting Booster Attenuation.................................................................................. 19

Testing and Troubleshooting........................................................................................ 20

LED Indications ........................................................................................................... 21

Section 3: Built-in Sentry ................................................................................... 22

Sentry Conguration .................................................................................................... 22

Software Installation................................................................................................. 22

Sentry Operation.......................................................................................................... 24

Section 4: Specications ................................................................................... 29

Kitting Information........................................................................................................ 30

Section 5: FCC & Safety Information................................................................. 31

Section 6: Product Warranty.............................................................................. 32

Warranty Periods ..................................................................................................... 32

Three-Year Product Warranty................................................................................... 32

Limitations of Warranty, Damages and Liability......................................................... 32

Table of Contents

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Package Contents

Kit Options

Outside

Antenna

Type

Inside

Antenna

Inside

Cable

Model number Model name (Qty) Type (Qty) Splitter

SC-PolyO2-72-OD Force5 2.0 Omni / Dome Omni (1) Dome (1) -

SC-PolyO2-72-OD4 Force5 2.0 Omni / 4 Dome Omni (4) Dome (4) 1

SC-PolyO2-72-OP Force5 2.0 Omni / Panel Omni (1) Panel (1) -

SC-PolyO2-72-O4P Force5 2.0 Omni / 4 Panel Omni (4) Panel (4) 1

SC-PolyO2-72-YD Force5 2.0 Yagi /Dome Omni (1) Dome (1) -

SC-PolyO2-72-YD4 Force5 2.0 Yagi / 4 Dome Yagi (4) Dome (4) 1

SC-PolyO2-72-YP Force5 2.0 Yagi / Panel Yagi (1) Panel (1) -

SC-PolyO2-72-OU Force5 2.0 Omni / Ultra Thin Omni (1) Ultra Thin (1) -

SC-PolyO2-72-O4U Force5 2.0 Omni /4 Ultra Thin Omni (4) Ultra Thin (4) 1

SC-PolyO2-72-YU Force5 2.0 Yagi / Ultra Thin Yagi (1) Ultra Thin (1) -

SC-PolyO2-72-Y4U Force5 2.0 Yagi / 4 Ultra Thin Yagi (4) Ultra Thin (4) 1

Package Contents

1. Unpack all package contents. For missing or damaged items, contact your reseller. Keep

the carton and packing material to store the product in case you need to return it.

2. Turn over the signal booster and record the model and serial number for reference:

Serial #: ________________________________________________________________

Purchase Date: __________________________________________________________

Force5 2.0 signal booster kits are available with the following:

• One SureCall Force5 2.0 booster with mounting hardware and power supply

• One outdoor antenna (either Omni or Yagi)

• One SC-400 low-loss coax cable to connect outdoor antenna to booster

• One or more indoor antennas (either Dome, Ultra Thin, or Panel)

• Indoor cable: One cable per indoor antenna (to connect antennas to signal booster)

• Also included with kits with multiple indoor antennas, one splitter and cable (splitter

connects multiple indoor antennas to booster

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Force5 2.0

Booster Outside Antenna (options)

Outside Cable Inside Antenna (options)

Cable–SC-400

Inside Cable (options)

Single Antenna Kits Multiple Antenna Kits

Omni Yagi

Dome(s) Ultra Thin(s) Panel(s)

(x4) Cable–SC-400

Splitter + SC400

Cable–SC-400

Package Contents

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Booster Installation

Before Installation

Before installation, make note of these important factors:

• A “soft install” is recommended for each section of your installation before

permanent placement of parts.

• The booster will need to be close enough to an existing electrical outlet.

• A minimum of 50 ft. of separation between the outdoor antenna and indoor antennas is

recommended.

• There will need to be sucient cable length between planned outdoor antenna location and

booster connector.

• There will need to be sucient cable length between planned indoor antenna location and

booster connector. Additional cable may be purchased if needed.

Installation Overview

1. Find the outside area that has the strongest signal. (See page 7).

2. Install the outdoor antenna in the area identied in step 1. (See page 8).

3. Install the indoor antennas where increased signal is needed. (See page 11).

4. Mount the signal booster, connect the outdoor and indoor antenna cables to the signal

booster, and connect the booster to an AC power source. (See page 16).

FCC 27.5 (d)(4) Statement: Fixed, mobile, and portable (hand-held) stations operating in the 1710-1755 MHz band

as well as mobile and portable stations operating in the 1695-1710 MHz and 1755-1780 MHz bands are limited to

1 watt EIRP. Fixed stations operating in the 1710-1755 MHz band are limited to a maximum antenna height of 10

meters above ground. Mobile and portable stations operating in these bands must employ a means for limiting

power to the minimum necessary for successful communications.

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Installation

Section 1: Booster System Installation

Step 1. Find the Area Outside with the Strongest Signal

Finding Your Strongest Cellular Signal

To send and receive cell phone calls you need to have an adequate cellular signal. This usually

means having to be somewhat close to a cell phone tower. Your cellular signal is measured in

decibels (dB), which represents the power of the signal. Signal readings appear as a negative

number, for example -85 dB. The stronger your signal is the closer it gets to zero. As the

illustration below shows a -50 dB signal reading is very strong while a signal reading of -100

dB and above is very weak.

How to Determine Your dB Signal Reading

• Using an iPhone: Dial *3001#12345#*, a Field Test screen will appear press down on

the home button for a few seconds so your dB reading will appear in the upper left hand

corner.

• Using an Android: Download the “Network Signal Info” within the Google Play store. Once

installed, you will be able to view your dB strength.

• Internet: Go to: www.speedtest.net to test your 3G and 4G data rates.

• Alternatively, you may purchase a SureCall Signal Meter (SC-meter-01)* which detects and

displays the current signal levels.

*The SureCall Signal Meter may be used to read signal levels to identify the best location for an

antenna, as well as, identify the optimum angle at which to aim a directional outside antenna

when connected to the antenna using a provided cable.

Signal Strength

Excellent

-50 dB

-60 dB

-70 dB

-80 dB

-90 dB

-100 dB

Good

Poor

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Step 2. Install the Outdoor Antenna

After identifying the area of strongest signal, choose the surface where you will mount your

outside antenna. Before proceeding, please note:

A directional Yagi antenna works best when facing the direction of the nearest cellular tower

being used by your carrier

An omni antenna receives and sends signals in a 360º radius.

• For both antenna options, mount the outside antenna iand as high as possible and ensure

that the mounting area has at least a 12-inch radius clear of obstructions and other

radiating elements.

• For best performance, place the outside antenna at least 50 feet from the inside antenna

(see graphic “Antenna Separation”). Also note, Vertical separation is preferred as it is more

eective than horizontal separation.

• Always orient directional antennas to point away from other system antennas (see

illustration, “Antenna Aiming”).

epar

Required distance between

indoor & outdoor antennas

Outdoor/ Indoor Antenna Separation

A minimum of 50 ft. of separation

between the outdoor antenna and

indoor antennas is recommended for

best performance.

Reducing antenna separation will

reduce the coverage provided by

the booster and generally, additional

separation will provide better

performance.

Antenna Separation

Option A. Yagi Antenna

Before installing a Yagi, or directional antenna, note that the antenna

should be mounted on a pole or pipe (not provided), at the highest

possible location and mounted horizontally, aimed in the direction of your

nearest cell tower. To nd the location of your carrier’s closest cell tower,

go to www.antennasearch.com.

Ensure that the mounting area has at least a 12-inch radius clear of

obstructions and other radiating elements and orient the antenna with the

drip hole at the bottom.

Once you have identied your install location, assemble the u-bolt,

bracket, nuts and washers onto a pole or pipe (not provided) as shown

in the illustration. Keep the connections loose enough to allow the

antenna to rotate until the optimum direction is found.

Booster Installation

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Booster Installation

Once the outside antenna is secured to a pipe or pole, connect antenna to cable connector

of end of the length of cable and run along route to planned

location of your booster.

IMPORTANT: For boosters enhancing AWS frequencies, the FCC has stated for consumer signal boosters

operating as a xed station in the 1710 - 1755 MHz uplink 2110 - 2155 downlink bands, the users or

installation manual must contain the 30 foot height restriction requirements per FCC 27.50(d)(4).

IMPORTANT: Do not collocate antennas or operate the outdoor antenna with any other antenna or signal booster.

Antenna Aiming

Planned

booster

location

Outdoor

Cable

Outdoor Yagi

Mounting

pole not

provided

Nut

Washer

U-bolt

Bracket

Drip Hole

Outdoor

Cable

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Planned

booster

location

Outdoor

Cable

Outdoor Omni

Installation

Pole-mount

hardware

Omni antenna with

surface mount

hardware

Option B: Omni Antenna

The omni antenna is omni-directional, which receives and sends signals in

a 360º radius. The provided hardware allow for either a surface mount or

pole-mount. The antenna should be mounted in an upright position. See

illustration.

Mount antenna to a vertical surface:

1. Using vertical plate of L-bracket, mark position of desired placement.

2. Place vertical L-bracket into desired location and tap the screws, head

rst, along with sleeve, into stucco 1/2 to 5/8 inches deep into place.

(Note: Alternate screws may be required for dierent surfaces such as

wood or concrete.)

3. In this order, place washer, lock washer and nut on each screw and

tighten until secure. When tightening screw, sleeve will expand to

secure plate.

4. Use provided screws to secure antenna base onto horizontal plate.

5. Connect antenna to cable connector for the outdoor cable provided

with your kit and run along route to planned location of your booster.

Mast

(not provided)

Cable

L-Bracket U-Bolts

Washers

Nuts

Cable

Anchors /

Sleeves

Screws Washers

Nuts

L-Bracket

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