If you find that some functions are unavailable in future use, you need to check the following
to find out whether it is caused by improper operation or settings:
www.science-image.com
Reading before use
9. NDI Studio Monitor and reopen the search.
2. If you cannot log in to the WebUI, please check whether the device's IP is in the same
network segment as the computer's IP address, and whether the device's IP address
conflicts with the IP addresses of other devices in the network segment.
3. If the IP address of the device is found to be "192.168.8.8", please log in to the WebUI to
set the IP address mode in the I network settings to manual and fill in the IP address, subnet
mask and gateway you need.
4. If a blank screen appears in the decoding, please check the decoding settings in the WebUI,
and whether the NDI source is selected, please try to click Refresh the list and select again.
1. Please use the officially designated adapter.
8. If you find that the video stream is not detected in NDI Studio Monitor, please check
whether the encoder stream name conflicts within the network segment, whether the NDI
group or discovery server settings have been set to the NDI Access Manager on the device or
PC, and try to change the settings back close.
6. If the video freezes during use, please check whether the CPU temperature of the device
is toohigh, generally should not exceed 70°C; check whether the device is connected to a
Gigabit Ethernet port; or try to close the multicast mode in the WebUI.
5. If the login fails due to the upgrade, please clear the browser cache and refresh the page
and log in again.
7. If the video output from the device to the display device has abnormal colors, sounds, or
images, please try to restart the device in the Web UI system or manually power off and
restart.
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