Samsung S27AM50 Series Manual de usuario

The color and the appearance may differ depending on the product, and the specifications are

subject to change without prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality.

Samsung owns the copyright for this manual.

Use or reproduction of this manual in parts or entirety without the authorization of Samsung is

prohibited.

Trademarks other than that of Samsung are owned by their respective owners.

User Manual

S27AM50* S32AM50* S32AM70*

Contents

Screen Sharing (Smart View) with your Mobile Device

22 Using the Tap View

22 Enabling the Tap View

Switching between external devices connected to the product

23 Editing the name and icon of an external device

24 Enabling the Auto Source Switch+

24 Using additional functions

Connection Notes

25 Connection notes for HDMI

26 Connection notes for USB Type-C

26 Connection notes for computers

26 Connection notes for mobile devices

Remote Control and Peripherals

About the Samsung Smart Remote

30 Connecting the Samsung Smart Remote to the product

Using Anynet+ (HDMI-CEC)

31 Connecting an external device through Anynet+ and using

their menus

31 Read before connecting an Anynet+ (HDMI-CEC) device

Controlling the product with a Keyboard, Mouse, or Gamepad

32 Connecting a USB keyboard, mouse, or gamepad

32 Connecting a Bluetooth keyboard, mouse, or gamepad

33 Using the keyboard and mouse

34 Setting up the input devices

Entering Text using the On-Screen Virtual Keyboard

Before Using the Product

Safety Precautions

6 Electricity and Safety

7 Installation

8 Operation

Cleaning

Correct posture to use the product

Preparations

Installation

12 Attaching the Stand

13 Precautions for moving the product

13 Checking the space around the product

14 Adjusting the Product Tilt

14 Anti-theft Lock

15 Wall Mount Kit Specifications (VESA)

Control Panel

Connections

Ports

Tidying Up the Connected Cables

Connection Guide

Connecting to the Internet

20 Checking the Internet connection status

20 Establishing a wireless Internet connection

21 Resetting Your Network

21 Turning on the product with a mobile device

21 Changing the name of the product

Smart Features

Using Smart Hub

37 Displaying the Home Screen

41 Launching Smart Hub automatically

41 Launching the last used app automatically

41 Testing Smart Hub connections

41 Resetting Smart Hub

Using a Samsung account

42 Signing in to a Samsung account

42 Creating a new account

43 Managing your Samsung account

Using Remote Access

44 Connecting a Remote PC

47 Playing Multimedia Content on a Remote PC

48 Using Screen Sharing (Wireless)

48 Using Office 365

48 Adding the Cloud Service

49 Using Cloud Service

Using the Apps Service

51 Installing an app

51 Launching an app

52 Managing installed apps

Playing pictures/video/music

55 Playing multimedia content on a PC or mobile device

55 Playing multimedia content on a USB device

55 Listening to your mobile device sound through the speaker

using Sound Mirroring

56 Buttons and functions available while playing multimedia

content

Picture and Sound

Adjusting the Picture Quality

59 Choosing a picture mode

59 Setting a Eye Care

60 Configuring advanced picture settings

Setting the Viewing Environment for External Devices

61 Using Input Signal Plus

61 Using HDMI Black Level

Changing the Picture Size and Position

62 Changing the picture size settings

62 Filling the picture in the screen

62 Adjusting the picture position

Configuring a Sound Mode and Expert Settings

63 Choosing a sound mode

63 Configuring advanced sound settings

Using the Sound Support Functions

65 Selecting speakers

65 Listening to the product through Bluetooth devices

66 Listening to the product through a Samsung audio device that

supports the Wi-Fi function

System and Support

Using the Time Functions and the Timers

67 Adjusting the clock for DST and time zone

68 Changing the current time

68 Setting the clock manually

68 Using the sleep timer

68 Turning off the product using the off timer

Using the Auto Protection Time and Energy Saving Functions

69 Setting the Auto Protection Time

69 Reducing the energy consumption of the product

Updating the Software

70 Updating through the Internet

70 Updating through a USB device

70 Updating the product automatically

Audio and Video Functions for the Visually or Hearing Impaired

71 Running the accessibility functions

71 Running Accessibility Shortcuts

71 Enabling voice guides for the visually impaired

72 Changing the volume, speed, pitch, and the product

background volume of the Voice Guide

72 The product screen is turned off but audio continues

72 White text on black background (high contrast)

72 Enabling audio for the video description function

72 Setting the screen to black and white

72 Enlarging the font (for the visually impaired)

73 Showing captions

73 Splitting the caption

73 Selecting the caption language

73 Setting the digital caption related options

74 Listening to the product through Bluetooth devices (for the

hearing impaired)

74 Configuring the repeat settings for remote control buttons

Using Other Functions

75 Changing the menu language

75 Setting up a password

75 Selecting Usage or Retail Mode

76 Managing External Devices

76 Using AirPlay

76 Restoring the product to the factory settings

Precautions and Notes

Read Before Using Apps

Read Before Using the Internet Function

79 Read before setting up a wireless Internet connection

Read Before Playing Photo, Video, or Music Files

80 Limitations to the use of photo, video, and music files

81 Supported subtitles

82 Supported image formats and resolutions

82 Supported music formats and codecs

83 Supported video codecs

Read After Installing the product

85 Picture sizes and input signals

86 Installing an anti-theft lock

Supported Resolutions for UHD Input Signals

86 If Input Signal Plus is set to Off

86 If Input Signal Plus is set to On

Read Before Connecting a Computer (Supported Resolutions)

87 VESA DMT

89 VESA CVT

Supported Resolutions forVideo Signals

90 CTA-861

91 List of graphic cards supporting HDR10

Read Before Using Bluetooth Devices

92 Restrictions on using Bluetooth

Installing the Software

Easy Setting Box

93 Restrictions and Problems with the Installation

93 System Requirements

Driver Installation

Troubleshooting

Picture Issues

94 Testing the picture

Sound and Noise Issues

98 Testing the sound

External Device Connectivity Issues

Network Issues

Anynet+ (HDMI-CEC) Issues

Remote Control Issues

Apps

Media Files

Other issues

Diagnosing product operational issues

Getting Support

109 Getting support through Remote Management

109 Finding the contact information for service

Q & A

Specifications

General

Appendix

Responsibility for the Pay Service (Cost to Customers)

113 Not a product defect

113 A Product damage caused by customer’s fault

114 Others

Licenses

- 6 -

Before Using the Product

Safety Precautions

Warning

A serious or fatal injury may result if instructions are not followed.

Caution

Personal injury or damage to properties may result if instructions are not followed.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE NO USER SERVICEABLE

PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.

This symbol indicates that high voltage is

present inside. It is dangerous to make any

kind of contact with any internal part of this

product.

AC voltage: Rated voltage marked with this

symbol is AC voltage.

This symbol indicates that this product has

included important literature concerning

operation and maintenance.

DC voltage: Rated voltage marked with this

symbol is DC voltage.

Class II product: This symbol indicates that a

safety connection to electrical earth (ground)

is not required. If this symbol is not present

on a product with a mains lead, the product

MUST have a reliable connection to protective

earth (ground).

Caution. Consult instructions for use: This

symbol instructs the user to consult the user

manual for further safety related information.

Electricity and Safety

Warning

●Do not use a damaged power cord or plug, or a loose power socket.

●Do not use multiple products with a single power socket.

●Do not touch the power plug with wet hands.

●Insert the power plug all the way in so it is not loose.

●Connect the power plug to a grounded power socket (type 1 insulated devices only).

- 7 -

●Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy object.

●Do not place the power cord or product near heat sources.

●Clean any dust around the pins of the power plug or the power socket with a dry cloth.

Caution

●Do not disconnect the power cord while the product is being used.

●Only use the power cord provided with your product by Samsung. Do not use the power cord with other

products.

●Keep the power socket where the power cord is connected unobstructed.

–The power cord must be disconnected to cut off power to the product when an issue occurs.

●Hold the plug when disconnecting the power cord from the power socket.

Installation

Warning

●DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT INSTALL

THE PRODUCT NEAR HEAT SOURCES.

●Keep the plastic packaging out of the reach of children.

–Children may suffocate.

●Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)

–The product may fall and become damaged and/or cause an injury.

–Using the product in an area with excess vibration may damage the product or cause a fire.

●Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or smoke.

●Do not expose the product to direct sunlight, heat, or a hot object such as a stove.

–The product lifespan may be reduced or a fire may result.

●Do not install the product within the reach of young children.

–The product may fall and injure children.

●Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil pollution.

And do not install or use the product in the kitchen or near the kitchen stove.

- 8 -

Caution

●Do not drop the product while moving.

●Do not set down the product on its front.

●When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the product

is not protruding.

–The product may fall and become damaged and/or cause an injury.

–Install the product only on cabinets or shelves of the right size.

●Set down the product gently.

–Product failure or personal injury may result.

●Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances, extreme

temperatures or a significant presence of moisture, or a place where the product will operate continuously for

an extended period of time) may seriously affect its performance.

–Be sure to consult Samsung Customer Service Center if you want to install the product at such a place.

●Before assembling the product, place the product down on a flat and stable surface so that the screen is facing

downwards.

Operation

Warning

●There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.

–Contact Samsung Customer Service Center for repairs.

●To move the product, first disconnect all the cables from it, including the power cable.

●If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord immediately

and contact Samsung Customer Service Center.

●Do not let children hang from the product or climb on top of it.

–Children may become injured or seriously harmed.

●If the product is dropped or the outer case is damaged, turn off the power and disconnect the power cord. Then

contact Samsung Customer Service Center.

–Continued use can result in a fire or electric shock.

- 9 -

●Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.

–The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a serious

injury.

●During a lightning or thunderstorm, power off the product and remove the power cable.

●Do not drop objects on the product or apply impact.

●Do not move the product by pulling the power cord or any cable.

●If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area immediately.

●Do not lift or move the product by pulling the power cord or any cable.

●Do not use or keep combustible spray or an inflammable substance near the product.

●Ensure the vents are not blocked by tablecloths or curtains.

–An increased internal temperature may cause a fire.

●Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper, matches, etc)

into the product (via the vent or input/output ports, etc).

–Be sure to power off the product and disconnect the power cord when water or other foreign substances

have entered the product. Then contact Samsung Customer Service Center.

●Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the product.

–Be sure to power off the product and disconnect the power cord when water or other foreign substances

have entered the product. Then contact Samsung Customer Service Center.

Caution

●Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage burn-in or

defective pixels.

–Set the screen to power-saving mode or moving-picture screen saver when not using the product for an

extended period of time.

●Disconnect the power cord from the power socket if you do not plan on using the product for an extended

period of time (vacation, etc).

–Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.

●Use the product at the recommended resolution and frequency.

–Your eyesight may deteriorate.

- 10 -

●Do not hold the product upside-down or move it by holding the stand.

–The product may fall and become damaged or cause an injury.

●Looking at the screen too close for an extended period of time can deteriorate your eyesight.

●Do not use humidifiers or stoves around the product.

●Rest your eyes for more than 5 minutes or look at distance objects for every1 hour of product use.

●Do not touch the screen when the product has been turned on for an extended period of time as it will become

hot.

●Store small accessories out of the reach of children.

●Exercise caution when adjusting the product angle or stand height.

–Your hand or finger may get stuck and injured.

–Tilting the product at an excessive angle may cause the product to fall and an injury may result.

●Do not place heavy objects on the product.

–Product failure or personal injury may result.

Cleaning

High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used nearby.

"Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service fee will be

charged.)

Do not press the product screen with hands or other objects. There is a risk of damaging the screen.

"Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.

Take the following steps when cleaning.

1. Power off the product and PC.

2. Disconnect the power cord from the product.

"Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock may result.

3. Wipe the product with a clean, soft and dry cloth.

Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product clean.

●Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.

●Do not spray water or detergent directly on the product.

4. Connect the power cord to the product when cleaning is finished.

5. Power on the product and PC.

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