Polycom ReadiManagerSE200 Manual

Polycom ReadiManager SE200

Operator’s Guide

Version 1.0.1

August 2006

PN: DOC2128B

Polycom ReadiManager SE200 Operator’s Guide

Polycom Headquarters: 4750 Willow Road, Pleasanton, CA 94588

(T) For North America only:

1.800.POLYCOM (765.9266)

(T) For North America, Latin America and Caribbean

+1.925.924.6000, (F) +1.925.924.6100

Polycom EMEA: 270 Bath Road, Slough, Berkshire SL1 4DX

(T) +44 (0)1753 723000, (F) +44 (0)1753 723010

Polycom Asia Pacific: Polycom Hong Kong Ltd., Rm 1101 MassMutual Tower, 38 Gloucester

Road, Wanchai, Hong Kong

(T) +852.2861.3113, (F)+852.2866.8028

No part of this document may be reproduced or transmitted in any form or by any means,

electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc.

Under the law, reproducing includes translating into another language or format.

As between parties, Polycom, Inc. retains title to and ownership of all proprietary rights with

respect to the software contained within its products. The software is protected by United States

other copyrighted material (e.g. a book or sound recording).

Other Restrictions

You shall not and shall not allow any third party to 1) decompile, disassemble, or otherwise

reverse engineer or attempt to reconstruct or discover any source code or underlying ideas or

algorithms of the software by any means whatsoever or 2) remove any product.

Trademark Information

Polycom®, the Polycom logo design, ViaVideo®, ViewStation®, and SoundStation® are

registered trademarks; ReadiManager™ SE200, Global Management System™, PathNavigator™,

ReadiConvene™, iPower™, People+Content™, MGC™, WebCommander™, PVX™, QSX™,

VSX™, and VTX™7000 are trademarks of Polycom, Inc. in the United States and various other

countries. Microsoft® and Outlook® are registered trademarks of Microsoft Corporation in the

United States and/or other countries. All other trademarks are the property of their respective

owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and patents

pending held by Polycom, Inc.

Warranty

See Polycom End User License Agreement

Note: Polycom believes that this document is accurate as of the date of its issuance. Polycom

disclaims any obligation to update the information contained herein. You use the

information in this document at your own risk, and Polycom will not be liable for errors or

omissions in this document. Polycom does not warrant that the information contained in this

document will meet your particular requirements or the requirements of any particular

installation.

Contents

iii

Contents

About This Guide

Documentation Resources . . . . . . . . . . . . . . . . . . . . . . . . vii

Finding Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Contacting Polycom Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

1 Preparing to Use ReadiManager

Minimum System Requirements . . . . . . . . . . . . . . . . . . 1–1

Setting up Your Computer and Browser . . . . . . . . . . . . 1–1

Logging In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–3

Introducing the Operator View . . . . . . . . . . . . . . . . . . . . 1–4

Moving Between Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Sorting a List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

Filtering a List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–5

2 Using the Conference Schedule

About the Scheduled Conferences Screen . . . . . . . . . . 2–1

Scheduling a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Modifying a Scheduled Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2

Deleting a Scheduled Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

Ending an Active Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3

3 Monitoring Conferences

About the Conference Monitoring Screen . . . . . . . . . . 3–1

Using Filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1

Viewing Details About Conferences and Participants . . . . . . . . . . . . . . . . . . . . . . . 3–2

Conference Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2

Participant Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–5

4 Managing Active Conferences

Conference Management Options . . . . . . . . . . . . . . . . . 4–1

Polycom ReadiManager SE200 Operator’s Guide

About the Manage Active Conference Screen . . . . . . . 4–1

Changing an Active Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Action Buttons on the Conference Management Screen . . . . . . . . . . . . . . . . . . . . . 4–4

Extending a Scheduled Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–4

Ending a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Removing a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5

Adding a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6

Adding a Guest (External Participant) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–7

Muting and Unmuting a Participant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–9

Disconnecting and Reconnecting a Participant . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Acknowledging Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

Sending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–10

5 Device and Site Monitoring

Monitoring Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

About the Monitoring Devices Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–1

Viewing Details About Individual Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3

Device Information and Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4

Call Information for Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7

Alerts for Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–11

Video Feed for Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

Monitoring Network Sites . . . . . . . . . . . . . . . . . . . . . . . 5–14

About the Monitoring Network Sites Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–14

Monitoring Network Intersite Links . . . . . . . . . . . . . . . 5–15

About the Monitoring Network Intersite Links Screen . . . . . . . . . . . . . . . . . . . . . 5–16

6 Viewing Call Detail Record Reports

The CDR Table - IP View . . . . . . . . . . . . . . . . . . . . . . . . . 6–1

The CDR Table - ISDN View . . . . . . . . . . . . . . . . . . . . . . 6–3

Viewing a CDR Report . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–4

Exporting a Call Detail Record . . . . . . . . . . . . . . . . . . . . 6–4

7 Troubleshooting

Using Gatekeeper Diagnostics . . . . . . . . . . . . . . . . . . . . 7–1

Viewing Details About an Item in the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–2

Defining What to Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

Contents

Clearing Events from the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–3

Exporting the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

Starting and Stopping Event Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–4

Scenarios for Troubleshooting . . . . . . . . . . . . . . . . . . . 7–4

Registration Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–5

Point-to-Point Calling Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–7

MCU and Gateway Dialing Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . 7–8

Conference On Demand Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . 7–9

Index

Polycom ReadiManager SE200 Operator’s Guide

vii

About This Guide

This document, the Polycom ReadiManager SE200 Operator’s Guide, describes

how to configure and use Polycom® ReadiManager™ through the Operator

View.

Documentation Resources

In addition to this guide, the available documentation that describes the

Polycom ReadiManager SE200 system includes:

•Polycom ReadiManager SE200 Getting Started Guide

•Polycom ReadiManager SE200 Administrator’s Guide

•Polycom ReadiManager SE200 Outlook Scheduling Guide

•Polycom ReadiManager SE200 Web Scheduling Guide

•Polycom ReadiManager SE200 Upgrade Guide

Finding Help

Online help is also available. To access the help, click the question mark in the

upper-right corner of the ReadiManager SE200 screen.

Polycom ReadiManager SE200 Operator’s Guide

viii

Contacting Polycom Technical Support

For additional help, contact your Polycom Administrator or Polycom

Technical Support at:

•1-800-POLYCOM

•408-474-2050

•[email protected]

1–1

Preparing to Use ReadiManager

This chapter describes how to set up and configure your computer and

browser, introduces the Operator role, and provides instructions for

navigating the ReadiManager screens.

Minimum System Requirements

The client computer must meet the following minimum system requirements:

•Microsoft Windows 2000 or XP

•Microsoft Internet Explorer 5.5

•Intel Pentium II-class processor

•64 MB RAM (128 MB is recommended)

•30 MB free space

•For the Microsoft Outlook component of ReadiManager, MS Outlook 2000

SR1

Setting up Your Computer and Browser

Your computer must have the following items installed and configured:

•The .NET framework

•Security settings for Microsoft Internet Explorer

—.NET Framework-reliant components

—ActiveX controls and plug-ins

—Pop-ups allowed for all ReadiManager screens

Polycom ReadiManager SE200 Operator’s Guide

1–2

To set up your computer to use ReadiManager

1 Install the .NET framework. ReadiManager provides a link to a Microsoft

Web site from which you can obtain this software. After it has been

installed, close Internet Explorer and reopen it.

2 Install the third-party .NET control that contains the Polycom plugin

DLL, and then install the plugin DLL.

3 Enable security for .NET components. To do so, run an ActiveX control or

a Security Enabler utility. For details, see the Release Notes, available at

http://www.polycom.com/resource_center.

To set security settings in Internet Explorer

1 From the Tools menu, choose Internet Options.

2ClicktheSecurity tab.

3 Make sure the Internet is selected as the Web content zone.

4ClickCustom Level to open the Security Settings dialog box.

Figure 1-1 Security Settings Dialog Box

5 In the .NET Framework-reliant components section, set the following to

Enable:

—Run components not signed with Authenticate

—Run components signed with Authenticate

Otros manuales para ReadiManagerSE200

Este manual sirve para los siguientes modelos

Tabla de contenidos

Otros manuales de Software de Polycom

Polycom

Polycom ReadiConvene Manual de usuario

Polycom

Polycom ReadiManagerSE200 Manual de instrucciones

Polycom

Polycom ViaVideoII Manual de instrucciones

Polycom

Polycom GlobalManagementSystem Manual de usuario

Polycom

Polycom ConferenceSuite Manual de usuario

Polycom

Polycom ConferenceSuite Manual de instrucciones

Polycom

Polycom PVX Guía de inicio rápido

Polycom

Polycom Network Adware Scheduler Manual de usuario

Polycom

Polycom Conference Composer Manual de usuario

Polycom

Polycom Computer Calling Kit Manual de usuario

Polycom

Polycom PathNavigator Manual de instrucciones

Polycom

Polycom PVX Manual de instrucciones

Polycom

Polycom V4.0 INTEGRATION RMX 1000 V1.1.1 Manual de usuario

Polycom

Polycom 8 Manual de usuario

Polycom

Polycom PathNavigator Manual

Polycom

Polycom V2IU4300T Manual de instrucciones

Polycom

Polycom ReadiManagerLX100 Manual de programación

Polycom

Polycom ViewStation SP128 Manual de instrucciones

Polycom

Polycom PictureTel 140 Manual de instrucciones

Polycom

Polycom WebOffice Manual de instrucciones

Polycom

Polycom GlobalManagementSystem Manual de instrucciones

Polycom

Polycom ReadiVoice Manual de usuario

Polycom

Polycom ReadiManagerSE200 Guía de inicio rápido

Polycom

Polycom Vortex EF2201 Manual de instrucciones

Manuales populares de Software de otras marcas

COMPRO

COMPRO COMPROFM Manual de usuario

Muratec

Muratec OFFICEBRIDGE ONLINE Manual de usuario

Oracle

Oracle Contact Center Anywhere 8.1 Manual de usuario

Adobe

Adobe 65007312 - Photoshop Lightroom Manual

Avaya

Avaya NULL One-X for RIM Blackberry Manual de usuario

HP ProLiant BL420c Manual de usuario

PS Audio

PS Audio PowerPlay Manual del propietario

Brady

Brady LOCKOUT PRO 3.0 Manual de servicio

Avaya

Avaya Interaction Center Manual de usuario

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manual

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manual de usuario

Oracle

Oracle Application 9i Manual de usuario

Acer

Acer RDM Manual de usuario

Canon

Canon Vixia HF21 Manual de usuario

Canon

Canon ZR950 Manual de usuario

Samsung

Samsung Auto Backup Manual de usuario

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manual de usuario

Novell

Novell SP2 - S Manual de instrucciones