Polycom ReadiVoice Manual de usuario

ReadiVoice®

Provisioning Guide

ReadiVoice Provisioning Guide

ii Proprietary & Confidential

Trademark Information

Polycom®, the Polycom logo design, ReadiVoice®, InnoVox®, and the Voyant logo are registered

trademarks of Polycom, Inc. Voyant TechnologiesTM is a trademark of Polycom, Inc. All other trademarks

are the property of their respective owners.

Patent Information

The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent

applications held by Polycom, Inc.

Catalog No. 3725-70005-009C

v. 2.5.5.x

Polycom Inc.

1765 West 121st Avenue

Westminster, CO 80234-2301 U.S.A.

No part of this document may be reproduced or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,

reproducing includes translating into another language or format.

As between the parties, Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect

to the software contained within its products. The software is protected by United States copyright laws

and international treaty provision. Therefore, you must treat the software like any other copyrighted

material (e.g. a book or sound recording).

Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc. is not

responsible for printing or clerical errors. Information in this document is subject to change without notice.

Proprietary & Confidential iii

Contents

About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Customer Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

1 Introducing the ReadiVoice System

What is the ReadiVoice System? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

How ReadiVoice Conferencing Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Starting and Joining a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Controlling a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Managing Your ReadiVoice System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Operator Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Provisioning Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Administration Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Components of the ReadiVoice System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

ReadiVoice-PSTN Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

ReadiVoice-IP Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

ReadiVoice-IP Call Processing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

“Dialing” in ReadiVoice-IP Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

ReadiVoice Call Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

How Quick-Start and Conference Continuation Affect Call Flow . . . 12

How One-Click Conference Affects Call Flow . . . . . . . . . . . . . . . . . . . . 12

How A Two-Password Configuration Affects Call Flow . . . . . . . . . . . 14

How IP Tributaries Affect ReadiVoice-IP Call Flow . . . . . . . . . . . . . . . 14

2 Subscriber Provisioning Tasks

Opening the Provisioning Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Provisioning a New Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Subscriber Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Billing Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Conference Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

ReadiVoice Provisioning Guide

iv Proprietary & Confidential

Call Flow and Voice Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Conference Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Searching for a Subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Editing Subscriber Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

A Routing Mode and Call Flow Options

About Call Flow Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

How Call Flow Options Affect Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . 38

Rules for Validating Access Codes and Passwords . . . . . . . . . . . . . . . . . . . 39

About External IDs as Translation Numbers . . . . . . . . . . . . . . . . . . . . . . . . . 39

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Figures

Proprietary & Confidential v

Figures

Figure 1-1 ReadiVoice-PSTN system diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Figure 1-2 ReadiVoice-PSTN INCR signaling flow . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Figure 1-3 ReadiVoice-IP system diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Figure 1-4 ReadiVoice call flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Figure 2-1 Subscriber Provisioning home page . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 2-2 Login dialog box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Figure 2-3 New Subscriber Group Selection page . . . . . . . . . . . . . . . . . . . . . . . . . 17

Figure 2-4 Top of New Subscriber page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Figure 2-5 Confirmation that subscriber was added . . . . . . . . . . . . . . . . . . . . . . . . 19

Figure 2-6 Subscriber Information section of New Subscriber page . . . . . . . . . 20

Figure 2-7 Billing Information section of New Subscriber page . . . . . . . . . . . . . 21

Figure 2-8 Conference Information section of New Subscriber page . . . . . . . . . 22

Figure 2-9 Call Flow and Voice Prompt section of New Subscriber page . . . . . 24

Figure 2-10 Conference Options section of New Subscriber page . . . . . . . . . . . . 26

Figure 2-11 Subscriber Search page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 2-12 Sample subscriber search results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Figure 2-13 Edit Subscriber page (top) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

ReadiVoice Provisioning Guide

vi Proprietary & Confidential

Tables

Table 2-1 Subscriber information fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Table 2-2 Billing information fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Table 2-3 Conference information fields and settings . . . . . . . . . . . . . . . . . . . . . . 22

Table 2-4 Call flow and voice prompt fields and settings . . . . . . . . . . . . . . . . . . . 24

Table 2-5 Account and roll call options settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Table 2-6 Provisioning options settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Table 2-7 Continuation settings at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Table A-1 Supported call flows for each routing mode . . . . . . . . . . . . . . . . . . . . . 38

Table A-2 Call flow options and provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Proprietary & Confidential vii

About this Manual

This introduction provides a brief overview of the ReadiVoice Provisioning

Guide, describes the conventions used in this manual, and explains how to get

additional information or support.

Purpose

This manual is for provisioners of a ReadiVoice system. It includes information

about:

•Creating subscriber accounts for new users and entering the required

personal, company, and billing information.

•Setting up the conferencing parameters for new subscribers, such as the

maximum number of participants, and assigning them their access phone

number(s), access code (if required), and subscriber password.

•Setting up the conferencing options for new subscribers, which determine

what features are enabled or available.

•Finding and modifying existing subscriber accounts.

To perform the provisioning tasks, you need to understand your ReadiVoice

system, its access type options, and its conferencing features and options. If

your duties include answering operator requests as well as provisioning, then

you also need to know the procedures described in the ReadiVoice Operator

Guide.

As a provisioner, you should also familiarize yourself with the contents of the

ReadiVoice Subscriber Guide.

ReadiVoice Provisioning Guide

viii Proprietary & Confidential

Document Conventions

This document uses the following typographical conventions.

Typeface Usage

bold Names of fields, screens, windows, dialog boxes,

and other user interface elements; for example:

1Type the number into the Phone Number

field and click Dial.

2Click Cancel to close the dialog box.

italics New terms, book titles, or emphasis; for example:

According to the VERITAS Cluster Server User

Guide, crash tolerant applications are sometimes

referred to as cluster friendly applications.

code

Computer output, command references within text,

and filenames; for example:

Performs the initial configuration and reads the

.vcsrc

file

code, bold

Command line entries, for example:

Type

cp ../default_group.ini

group.ini

code, bold & italics

Command line variables, for example:

Type

cp ../default_group.ini

groupnn.ini

replacing

with the

subscriber group number.

SMALL CAPS Specific keys on the keyboard, for example:

Move the cursor by pressing TAB or

SHIFT+TAB.

About this Manual

Proprietary & Confidential ix

Customer Support

Recognizing that technology alone cannot solve today’s complex challenges,

Polycom Global Services provides the industry’s best technical support staff

and programs to let you concentrate on the task at hand. ReadiVoice users can

select from a variety of support solutions to obtain the level of support that

best meets their needs.

Before contacting your Polycom Global Services representative for technical

assistance, gather as much information as possible about your situation. Any

information you can provide helps us assess the problem and develop an

appropriate solution.

Polycom Global Services Telephone and Email

If you have comments or questions about ReadiVoice or if you need technical

assistance, contact:

Polycom Global Services on the Web

For more information about Polycom Global Services, go to

http://www.polycom.com and select the Support Solutions link under the

Global Services category.

Polycom Technical Publications Department

If you have comments or questions about this or any other ReadiVoice

documentation, contact:

Polycom Technical Publications Department

1765 West 121st Avenue

Westminster, CO 80234-2301 U.S.A.

Email: [email protected]

•Polycom Global Services in U.S.A 800-827-7782

•Denver metro or outside U.S.A. 303-223-5223

•Email: [email protected]

ReadiVoice Provisioning Guide

xProprietary & Confidential

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