Polycom RealPresence Video Protect 500 Manual

www.polycom.com

Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. No portion hereof may be reproduced

or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.

1725-08415-004A

Polycom® RealPresence®

Video Protect 500

12Attach the wall mount bracket to a brick or concrete

wall, using appropriate anchoring hardware, such as

1/4”-20 x 1-1/4” concrete anchors, 1/4”-20 x 1-1/4” hex

cap screws, and 1/4” washers (not supplied). If you

are mounting to a surface other than brick or

concrete, use appropriate mounting hardware or

seek professional assistance.

The installer should have a plan for connecting the

system using one of the following options:

A hole drilled in the wall with network and

AC ready for system

AC wall outlet and/or a LAN wall outlet, which

then connects to system

2 x 1/2" conduits directly into the bottom (cover

plate must be removed)

Remove the security screw from each side of the

enclosure, using the supplied L key. Remove the

wall mount plate from the system.

Group Series 500

Codec

Power Supply

Intelligent Activation

Module (IAM)

Remote

EagleEye

Acoustic

Camera

Wall Mount Plate

Video Protect

System

Handset

Ethernet

Junction Box

AC Junction Box

SETUP SHEET

Polycom® RealPresence® Video Protect 500 Setup Sheet 2

A handset, handset cradle, and volume up and

down buttons are mounted to the right side of the

enclosure. You can move the handset plate to the

left side of the enclosure or remove it completely.

For hands-free mode using the mic on the EagleEye

Acoustic camera, remove the handset plate and

replace it with the supplied blank plate. Connect the

3.5mm-3.5mm cable from the codec Audio Out

port to the display Audio In port. Also replace the

protective camera lens with the lens that has

pre-drilled holes.

Open the enclosure and hang the enclosure on

the wall, using ﬁve screws per side. Note that two

screws on each side align with two keyhole

slots in each side of the enclosure.

Remove the codec mounting bracket from the

enclosure by removing the four M3 x 10 screws.

Attach the codec mounting bracket to the back

of the codec, using two M3 x 8 Phillips pan head

screws.

Install the codec and bracket to the system, using

the four screws removed earlier.

Polycom® RealPresence® Video Protect 500 Setup Sheet 3

Install the Polycom EagleEye Acoustic camera,

using the supplied brackets and screws.

Attach the power supply to the enclosure, using

the supplied bracket and screws.

Attach the cables to the codec. Most cables are

pre-wired and labeled.

Refer to the wiring diagrams at the end of this

document for details.

7Using the supplied zip ties, secure the camera

cable to the monitor mounting bracket.

Polycom® RealPresence® Video Protect 500 Setup Sheet 4

Connect the cables to the power supply.

Connect the power cable to an AC outlet. If an

AC outlet is not available, a qualiﬁed electrician

can remove the AC inlet cord and wire directly to

the AC junction box.

Connect the RJ45 network cable to the codec or

connect a bare wire directly to the network

junction block.

Connect the camera cable to the codec.

To securely store the remote, use the supplied

Velcro to attach the remote to the bracket on the

inside cover of the Video Protect system.

Before storing the remote inside the unit, Polycom

recommends that you remove the USB

rechargeable battery by ¼”. This prevents the

battery from discharging and a low battery

message from displaying on the LCD.

Polycom® RealPresence® Video Protect 500 Setup Sheet

Test the system and adjust the camera angle, as

required. Close the enclosure and install the

security screw in each side of the enclosure, using

the supplied L key.

Using the codec web interface, set the following

codec settings.

Admin Settings > General Settings > Serial

Ports > Mode >

RS-232 Mode: Control

Baud Rate: 9600

Parity: None

Data Bits: 8

Stop Bits: 1

RS-232 Flow Control: None

The Video Protect 500 does not support the use

of passwords on the serial port.

Admin Settings > Audio/Video > Audio >

Audio Input:

Playback Options: Handset

Audio Input Level: 5(default)

Admin Settings > General Settings > Home Screen

Settings > Kiosk Mode > Enable Kiosk Mode: √

Modes of Operation:

Handset Only Mode (Audio through handset only with

volume control):

Auto Answer Mode: Call comes in, video is auto-

answered, and audio is muted until handset is picked

up.

Standard Answer Mode: Call is only answered when

the handset is picked up.

Auto Dial Mode: System audio dials a preset number

when the handset is lifted. Preset is labeled “auto dial.”

Conﬁgure Favorite Entry with First Name: Auto and

Last Name: Dial.

Hang Up Call: System hangs up a call when the

handset is placed on hook, with a built-in three

second delay in case of accidental user error.

Hands-Free Mode (No handset, therefore no volume

control): System auto answers only. No other features.

The call is disconnected by the far-end hanging up the

call or using the ir remote locally. Audio through

speakers only.

Both Handset and Hands-Free Mode (Includes volume

control): System auto answers with audio through

speakers. Pick up handset and audio goes to handset

only (privacy). Pre-deﬁne upon installation: To

eliminate the handset from hanging up calls (handset +

hands free operation), set the following in Favorite

entry, First Name: handset, Last Name: hangupo , to not

disconnect the call when the handset is returned to the

cradle. A dummy IP address may be required to store

Favorite entry. Use 127.0.0.1 or other.

Mains Input Rating:

Voltage: 100-240VAC, 50-60Hz

Current: 2.7A (max)

Physical size and weight:

23-1/2” W x 19” H x 6-5/8” D without handset

27” W x 19” H x 6-5/8” D with handset

55 lbs.

Polycom® RealPresence® Video Protect 500 Setup Sheet

Regulatory Notices:

This equipment is intended for indoor use only.

Do not use a power cord that is damaged. This could cause

ﬁre or electric shock. Contact the manufacturer for a

replacement cord, if necessary.

Only use a power cord which is appropriately rated and

approved relevant to the country of use.

When connecting to the mains supply, connect only to an

earthed supply outlet which is installed near the equipment

and is easily accessible.

If the mains supply is required to be made directly to the

building electrical installation, only a qualiﬁed electrician

should carry out this work in accordance with local wiring

rules and regulations.

Keep ventilation openings free from any obstructions.

The ambient operating temperature rating of this equipment

is 0 - 40ºC and should not be exceeded.

Do not immerse the system in any liquid or place any liquids

on it.

Do not spray liquids directly onto the system when cleaning.

Always apply the liquid ﬁrst to a static-free cloth.

For further information concerning the individual components

of this equipment, please refer to the respective product

literature.

For support or service, please contact your Polycom®

distributor or go to Polycom Support at

www.polycom.com/support.

Polycom® RealPresence® Video Protect 500 Setup Sheet

Shield Wiring Diagram

Polycom® RealPresence® Video Protect 500 Setup Sheet

Handset Wiring Diagram

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