Polycom realpresence trio 8800 Manual de usuario
UC Software 5.5.4AA | April 2018 | 3725-49078-022A
DEPLOYMENT GUIDE
Polycom® UC Software with Skype for
Business
For Polycom® Trio™ 8800 and 8500 Systems and Polycom
Trio Visual+ System
2
Copyright© 2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another
language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the
express written permission of Polycom, Inc.
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Contents
Polycom, Inc. 3
Contents
Conventions Used in Polycom Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Information Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Typographic Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Microsoft Qualified Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Polycom Trio System Interoperability with Microsoft . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Prerequisites - On-Premises Deployments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Polycom UC Software, Template Files, and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Limitations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Deploying Polycom Phones with Skype for Business . . . . . . . . . . . . . . . . . . . . 12
Power the Polycom Trio System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Configure the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Set Up Polycom UC Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Provisioning the Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Configuring In-Band Provisioning Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Provision and Update with a USB Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Audio Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Polycom NoiseBlock™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Audio Output Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
USB Audio Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Polycom Trio System Audio Codec Support with Skype for Business . . . . . . . . . . . . . . . . . . 31
Video Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Video and Camera Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Toggling Between Audio-only or Audio-Video Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Video-based Screen Sharing Support for Polycom Trio Solution . . . . . . . . . . . . . . . . . . . . . . 43
Skype for Business Video Layouts on Polycom Trio System . . . . . . . . . . . . . . . . . . . . . . . . . 44
Forward Error Correction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Video Simulcast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Supported Video Codecs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Contents
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Content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Content Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Create Conference Room Accounts for Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Screen Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
User Accounts and Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Smart Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Microsoft Exchange Integration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Private Meetings in Microsoft Exchange . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Unified Contact Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Contact Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Administrator Menu on Polycom Trio Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Skype for Business User Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Create a User Profile Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Call Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Skype for Business Local and Centralized Real-Time Audio and Video Calling . . . . . . . . . . . 81
Using an API to Join a Skype for Business Meeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Join a Meeting with a SIP URI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Skype for Business Private Meeting Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
USB Mode for Skype Room Systems and Surface Hub . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Local Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Configuring Shared Line Appearance (SLA) for Skype for Business . . . . . . . . . . . . . . . . . . . 88
Hybrid Line Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
International Dialing Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Centralized Conference Control Protocol (CCCP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Local Digit Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Dial Plans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
System Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Capture Your Device's Current Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Time and Date Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Polycom Trio System Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Phone Theme . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Polycom Trio System Display Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Polycom Trio Solution IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Configure the Polycom Trio System Phone Number and Label . . . . . . . . . . . . . . . . . . . . . . 114
Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Contents
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System Name for Wireless Content Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Time Zone Location Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Near Field Communication (NFC)-Assisted Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Wireless Network Connectivity (Wi-Fi) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Extended Link Layer Discovery Protocol (LLDP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
STUN / TURN / ICE Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Accessing the Web Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Device Lock for Skype for Business . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Administrator and User Passwords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Security Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Lock Phone Ports and Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Securing Audio Using Master Key Identifier (MKI) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Sign In Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Configuring a Skype for Business Sign In Method and Credentials . . . . . . . . . . . . . . . . . . . 142
PIN Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Web Sign In for Skype for Business Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Single Sign-On (SSO) Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Hardware and Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Powering the Polycom Trio 8500 and 8800 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Power the Polycom Trio System with the Optional Power Injector . . . . . . . . . . . . . . . . . . . . 149
Pairing the Polycom Trio Visual+ with Polycom Trio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Polycom Trio System Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Consumer Electronics Controls (CEC) over HDMI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Device and Software Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
In-Band Provisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Data Center Resiliency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Polycom Experience Cloud . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Client Media Port Ranges for QoE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Microsoft Quality of Experience Monitoring Server Protocol (MS-QoE) . . . . . . . . . . . . . . . . 162
User Log Upload . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Polycom UC Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Phone Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Change the Base Profile from the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Inbound and Outbound Ports for Polycom Trio System with Skype for Business . . . . . . . . . 176
Contents
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Real-Time Transport Protocol (RTP) Port Parameters for Skype for Business . . . . . . . . . . . 178
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Conventions Used in Polycom Guides
Polycom guides contain terms, graphical elements, and a few typographic conventions. Familiarizing
yourself with these terms, elements, and conventions will help you successfully perform tasks.
Information Elements
Polycom guides may include any of the following icons to alert you to important information.
Information Elements
Name Icon Description
Note The Note icon highlights information of interest or important information needed to be
successful in accomplishing a procedure or to understand a concept.
Important Important highlights information of interest or important information needed to be
successful in accomplishing a procedure or to understand a concept.
Caution The Caution icon highlights information you need to know to avoid a hazard that could
potentially impact device performance, application functionality, or successful feature
configuration.
Web Info The Web Info icon highlights supplementary information available online such as
documents or downloads on support.polycom.com or other locations.
Conventions Used in Polycom Guides
Polycom, Inc. 8
Typographic Conventions
A few typographic conventions, listed next, are used in Polycom guides to distinguish types of in-text
information.
A
Typographic Conventions
Convention Description
Bold Highlights interface items such as menus, menu selections, window and dialog names,
soft keys, file names, and directory names when they are involved in a procedure or user
action. Also used to highlight text to be entered or typed.
Italics Used to emphasize text, to show example values or inputs (in this form: <example>), and
to show titles of reference documents available from the Polycom Support Web site and
other reference sites.
Blue Text Used for cross references to other sections within this document and for hyperlinks to
external sites and documents.
Courier Used for code fragments, parameter names and permitted values.
Polycom, Inc. 9
Getting Started
This guide provides general guidance on installing and provisioning with Polycom UC Software and shows
you how to deploy the Polycom Trio 8800 and 8500 systems.
The Polycom Trio Visual+ accessory is supported with the Polycom Trio 8500 and 8800 systems. This guide
shows you how to set up a Polycom Trio system with the Polycom Trio Visual+ system to provide video and
content-sharing capabilities to your calls.
Support for Lync 2010 is limited to testing of basic call scenarios. Microsoft support of Lync and Skype for
Business is documented on Microsoft's website. Microsoft does not currently support IP phones on Lync
2010. For information, see IP Phones on Microsoft Support.
Microsoft Qualified Phones
Polycom offers Polycom Trio systems already configured for use with Skype for Business on-premise
deployments or Skype for Business Online. Polycom Trio systems include Microsoft-qualified UC Software
with a Polycom feature license that enable you to start up and register with default Microsoft settings.
Feature Licenses
Polycom devices purchased and shipped with a Skype or Lync Base Profile include a Polycom feature
license to register with Skype for Business, Lync Server, and Office 365. If you do not purchase devices with
a configured Skype or Lync Base Profile, you can use Polycom phones in a Skype for Business, Lync
Server, or Office 365 environment for trial purposes, without purchasing a license, for a maximum of 30
days.
For information about purchasing a Polycom feature license, talk to your Polycom reseller or Polycom sales
representative.
Polycom Trio System Interoperability with
Microsoft
Polycom Trio systems support integration with:
The Polycom Trio 8800 and 8500 systems are also known as Polycom RealPresence Trio 8800
and 8500 systems.
Getting Started
Polycom, Inc. 10
●Skype for Business on-premises.
●Skype for Business Online including Microsoft Skype for Business Cloud PBX in Microsoft Office 365.
●Polycom Trio Visual+ system interoperability with Skype for Business on-premises and Online (O365)
is Polycom supported but not Microsoft qualified.
●The migration of users from Skype for Business on-premises to Office 365
●Microsoft Exchange on-premises 2013 and 2010
●Exchange Online services
●Lync Server 2013 and Lync Server 2010 (audio only) for on-premise deployments.
Prerequisites - On-Premises Deployments
Before you set up Polycom devices for an on-premises Skype for Business deployment, ensure that you
complete the following tasks:
●Set the server log levels to capture only low-level events.
●Disable automatic device update by setting:
Set-CsIPPhonePolicy -EnableDeviceUpdate $False
For more information see Set-CsIPPhonePolicy on Microsoft TechNet.
device.prov.lyncDeviceUpdateEnabled.set=0
device.prov.lyncDeviceUpdateEnabled=0
Polycom UC Software, Template Files, and
Documentation
Polycom offers UC Software for Skype for Business in two file formats:
●Combined or Split sip.ld.
●Polycom offers UC Software in CAB file format. This Microsoft Windows archive file format,
recommended by Microsoft for customer premises equipment (CPE), safely compresses data and
embeds digital certificates.
This Deployment Guide refers to two configuration file templates:
●SkypeTrioSharedExample.cfg. This template file for the Polycom Trio 8800 system provides
you with all required parameters and default settings to register with Skype for Business Server.
●000000000000.cfg. Use this master configuration file to load SkypeTrioSharedExample.cfg
and all other configuration files containing settings you want to load to devices from a central
provisioning server. For details on using template and master configuration files, see the Polycom
Trio Solution - Administrator Guide.
Web Info: For full lists of Polycom-supported Microsoft environments, features, client versions, and
products tested, see the Polycom Trio Solution - Release Notes on Polycom Trio.
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7
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