Polycom PathNavigator Manual de instrucciones

PathNavigator 7.0 Release Notes

October 11, 2004

This document provides complementary or late-breaking information to supplement the

PathNavigator User Guide documentation. Check the Polycom web site

(http://www.polycom.com) for the latest information.

Check the User Guide or the Read Me First for more information on system requirements,

installation, and licensing.

Table of Contents

What’s New in Version 7 ............................................................................................................................... 2

Enhancements in Version 7 .......................................................................................................................... 2

New Licensing Mechanism........................................................................................................................ 2

Resolution of prefixes ................................................................................................................................ 2

CDR Enhancements.................................................................................................................................. 2

Minimum System Requirements ................................................................................................................... 7

Installation Notes........................................................................................................................................... 8

Installation Instructions .............................................................................................................................. 8

Installing PathNavigator in conjunction with a WebCommander .............................................................. 9

Licensing – Please Read (Not For Demo Keys) ........................................................................................... 9

Key Code Installation Requirement........................................................................................................... 9

New Installation ......................................................................................................................................... 9

Upgrading to Version 7.............................................................................................................................. 9

Upgrading a PathNavigator Redundancy Server ....................................................................................10

Logging Into PathNavigator......................................................................................................................... 11

Technical Q&A ............................................................................................................................................ 12

Bugs Fixed for Version 7............................................................................................................................. 14

Known Issues for Version 7 ........................................................................................................................ 14

Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and

iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of

respective owners

WHAT’S NEW IN VERSION 7

PathNavigator has several new features that greatly enrich its cooperative deployment

possibilities, see the list below. In addition, PathNavigator has also several additions and

enhancements over version 5 giving the user more information for diagnostics, better

resolution handling and improved performance.

RTP Statistics - Monitor latency, jitter or packet loss real time for determining

Quality of Service (QoS) for endpoints that support H.460.9. The V-Series

software code that will support H.460.9 will be released in December 2004.

Extended Error Messaging- PathNavigator will send proprietary codes to the

VSX that will be interpreted in lay man terms to the end user why the call cannot

connect or why it disconnected. The V-Series software code that will support this

proprietary mechanism will be released in December 2004.

Windows Server 2003 - Support for the latest Windows server platform.

Upgrade PathNavigator and the Server OS

Firewall Traversal support –Enables customers who have deployed either a

Cisco PIX or Edgewater Networks EdgeMarc SBC to allow inbound and outbound

calls to traverse their enterprise firewall. This important new feature extends IP

video conferencing from internal calling scenarios only to include external to

internal video conferencing without the requirement of ISDN.

Bandwidth Authorization – This feature ensures that calls scheduled through

Polycom Conference Suite are assured to go through if adhoc calls are placed.

Before a nonscheduled call can be placed, PathNavigator will check with Polycom

Conference Suite to see if there are scheduled calls within the default call limit

specified in Polycom Conference Suite. If there are no scheduled calls, Polycom

Conference Suite will tell PathNavigator that the call can go through.

ENHANCEMENTS IN VERSION 7

New Licensing Mechanism

PathNavigator will no longer recognize authentication codes prefixed with PNA.

Upgrade key codes will be sent via email to customers who are under warranty.

Please refer to the Licensing section in this document for more information.

Resolution of prefixes

PathNavigator used to resolve prefixes by looking at the shortest match. So if a

single digit prefix existed, PathNavigator will ignore the double digits for numbers

starting with that same single digit prefix. Now PathNavigator will perform the

longest prefix match before trying to resolve the address. So smaller digit

combinations for services and aliases are now usable in PathNavigator.

CDR Enhancements

PathNavigator has now more information in a Call Detail Record Report. The

fields below are available in the new tab area for each generated report.

Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and

iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of

respective owners

Field Description

CallID Global unique identifier of call

ConferenceID Global unique identifier of call. If call is

a point to point, conference ID and call

ID are two different numbers

Dial string What was dialed by the caller

Modified dial string This is the dial string modified by

PathNavigator with the proper codes

that is sent to either an MCU or a

Gateway.

Terminate party This which side (source or destination or

unknown) ended the call.

Terminate reason The states are normal, abnormal or

unknown. The states are determined by

the disconnect message sent to

PathNavigator.

Q850 Code Q.850 reason for disconnect. Please

refer to the table below to interpret

code.

Source IP IP Address of source endpoint

Destination IP IP Address of destination endpoint

Source H.323ID H.323 ID of source endpoint

Destination H.323ID H.323 ID of source endpoint

Source E164 E.164 alias of source endpoint

Destination E164 E.164 alias of destination endpoint

Q850 Codes

# Code Description

1 Unassigned Number

2 No Route To Network

3 No Route to Destination

4 Send Special Info Tone

5 Misdialed Trunk Prefix

6 Channel Unacceptable

7 Call Awarded Delivery in Established Channel

8 Preemption

9 Circuit Reserved for Use

16 Normal

17 User Busy

18 User Not Responding

19 No Answer From User

20 Subscriber Absent

21 Call Rejected

22 Number Changed

26 Non Selected User Clearing

27 Destination Out of Order

28 Invalid Number Format

29 Facility Rejected

30 Response To Status Enquiry

31 Normal Unspecified

Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and

iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of

respective owners

34 No Circuit or Channel Available

38 Network Out Of Order

39 Permanent Frame Mode Out of Service

40 Permanent Frame Mode Connection Operational

41 Temporary Failure

42 Switching Equipment Congestion

43 Access Information Discarded

44 Requested Circuit or Channel Unavailable

46 Precedence Call Blocked

47 Resource Unavailable

49 Quality of Service Not Available

50 Requested Facility Not Subscribed

53 Outgoing Calls Barred Within CUG

55 Incoming Calls Barred Within CUG

57 Bearer Capability Not Authorized

58 Bearer Capability Not Available

62 Inconsistency in Access Info and Subscriber Class

63 Service or Option Not Available

65 Bearer Capability Not Implemented

66 Channel Type Not Implemented

69 Requested Facility Not Implemented

70 Only Bearer Restricted Available

79 Service or Option Not Implemented

81 Invalid Call Reference

82 Identified Channel Does Not Exist

83 Suspended Call Identity Invalid

84 Call Identity In Use

85 No Suspended Call

86 Call with Identity has Cleared

87 User Not Member of CUG

88 Incompatible Destination

90 Non-Existent CUG

91 Invalid Transit Network

95 Invalid Message

96 Mandatory Info Element Missing

97 Message Type Non-Existent or Not Implemented

98 Message Not Compatible with State or Not Implemented

99 Parameter Non-Existent or Not Implemented

100 Invalid Info Element Contents

101 Message Not Compatible with State

102 Recovery On Timer Expired

103 Non-Existent or Not Implemented Parameter Passed

110 Message with Unrecognized Parameter

111 Protocol Error Interworking Unspecified

Additional CDR changes

•Record change for duration of a call. In version 7, the duration of the call is

now changed to reflect the connected time of the call instead of including the

time it takes for call initiation and disconnection.

Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and

iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of

respective owners

•Additional filter for a CDR query has been added. Calls can be filtered based

on choosing whether the selected endpoint is the source, destination or both.

•Export all records in CSV – This will export the raw data as shown in the

database. Note: The IP addresses will be unrecognizable and will need to be

converted using a hex converter. A mini application has been included to

help convert the IP address from numerical format to IP address format. It

can be found in the System_Update_Resources folder once PathNavigator has

been extracted.

Enhanced Routing Capabilities

•PathNavigator now supports H.245 routing. The routing is not configurable

and set to system defaults.

Other Changes

•The VPN/Internet network now has an upper limit bandwidth defaulted to –

2147 Tbps and the max bit rate for per call is 2147 Tbps. This value may be

adjusted downward.

•PathNavigator can now bind to a specific Network Interface Card (NIC) when

the server that is running PathNavigator has more than 1 NIC.

SETTING UP THE ABILITY TO CREATE REMOTE VIDEO CALLS THROUGH YOUR

ENTERPRISE VPN

These instructions illustrate how to setup calling from a remote site that is part of an

enterprise VPN. Small Office Home Office Users that have their endpoints registered through

the VPN to their enterprise PathNavigator will now be able to create calls.

1. When using ViaVideo (Release ver 5.1) that is connected to a VPN network, the “Use

VPN Address or Secondary Network Adapter:” and the “Automatically detect VPN

address…” must be selected. See pictures below.

Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and

iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of

respective owners

2. Set ports 1719 and 1720 to port forward to the ViaVideo Desktop on the home

router.

Note: ViaVideo may register to PathNavigator as soon as the device has started and

before a new VPN address can be discovered. In this case, the ViaVideo will have to

wait until the first registration expires (or go offline) before it can re-register with the

new VPN IP.

Registering ViaVideo

1. Go to Setup.

2. Click on the H323 tab.

3. On the Gatekeeper area, select Off and then select Specify.

After you have completed all of the above steps, ViaVideo can create remote calls through

the VPN.

Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and

iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of

respective owners

MINIMUM SYSTEM REQUIREMENTS

The following requirements are the minimum for a typical PathNavigator deployment.

Depending on the actual deployment need, your requirement may exceed the minimum

recommended requirements.

Please check www.polycom.com for the most up to date server requirements.

Server Requirements

Hardware Requirements

512 MB RAM (1 GB for 1000 – seats or more)

2GB free hard-drive space

License specific Database and Hardware Requirements

Licensed

Endpoints

Database type PathNavigator Server

Hardware

25-seat Microsoft® Access, Microsoft SQL PentiumIII 500 MHz

100-seat Microsoft SQL Pentium III 650 MHz

500-seat Microsoft SQL Pentium III 1.4 GHz

1000-seat Microsoft SQL Pentium III 1.4 GHz

3000-seat Microsoft SQL Pentium IV 1.9 GHz

Software requirements

One of the following operating systems:

Windows 2000 Server (Service Pack 2 optional but recommended)

Windows 2000 Advanced Server with Service Pack 1

Windows Server 2003

Microsoft® Internet Information Services™ 4.0 with Service pack 2 or version 5.0

Microsoft Access™ or SQL 7.0 or higher* (SQL 2000 requires Service Pack 3a)

* SQL must be installed on a separate server

Database Notes

Microsoft SQL server 7.0 or 2000 SQL Requirements

The SQL server has two authentication modes: SQL Server and Windows

authentication mode. To check for the authentication mode type, run the SQL

Enterprise Manager, select the SQL server, right-click for Properties, and click on

Security tab. The authentication mode is shown on this screen.

Microsoft SQL system account such as “sa” with permission to execute CREATE

DATABASE, DROP DATABASE, ALTER DATABASE commands.

Microsoft Access as the Database

PathNavigator may require the following executables to be installed in the order

listed prior to the installation.

Windows 2000 Server: mdac_type.exe, Jetinstall.exe, JetSP5_W2K.exe.

Client Requirements

One of the following operating systems:

Windows 98, Windows ME, Windows 2000 and Windows XP

Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and

iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of

respective owners

Internet Explorer 6.0 or higher

INSTALLATION NOTES

These executables are included with the PathNavigator installation files:

Web Download: The files are compressed into a resources.zip file in the

System_Update_Resources folder.

Installation Instructions

Follow the onscreen instructions. For more detailed instructions please see the

PathNavigator User Guide. For licensing information, please enter the serial number and key

code or demo key code provided to you via a Polycom representative. When upgrading, the

serial number should have been auto populated in this field.

If you have chosen SQL server as the database, recommended for 100 licenses and above.

You will arrive at this screen.

Choose Windows NT authentication or SQL authentication. This is how the SQL server will

authenticate changes made to the database.

Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and

iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of

respective owners

If the Windows NT authentication option is chosen, the information required will

be normal logon information into your domain.

If SQL Server authentication is chosen enter the login information of the SQL

Server System Administrator of the selected matching in drop down menu

specifies the machine name with available SQL servers.

Installing PathNavigator in conjunction with a WebCommander

Please refer to the PathNavigator WebCommander Integration document included in the doc

folder found on the CD or in the folder, which this application is extracted into.

LICENSING –PLEASE READ (NOT FOR DEMO KEYS)

Key Code Installation Requirement

PathNavigator is now using the Polycom corporate standard licensing activation system.

New key code types are required for installation. DO NOT PROCEED with the installation if

you do not have your new key code.

New Installation

If this is your first time installing PathNavigator, the license numbers need to be registered

and converted into a key code.

You will need the packaging label that contains the license number. The first license number

that is registered in the Product Activation page will be established as the serial number.

1. Go to the Product Activation page in http://extranet.polycom.com.

2. Login (or Register for a new account, and then login).

3. Click on the “Network Management” option under the “Product Activation” menu item

on the left side of the browser window.

4. Click the “Activate PathNavigator” link.

5. Enter the License Number for your PathNavigator software in the license number

field and move the cursor to the next field

6. A checkbox will pop up for “First Time Installation”, check this box. The serial

number will auto populate in the serial number field. Record this number for future

use.

7. Click Generate and the key code will appear.

8. Either print the page or write down the License Number, Serial Number and Key

Code. You must have this information to install your software.

Upgrading to Version 7

Key codes will only be administered to customers who are under a maintenance contract

that entitles them to software updates and technical support. If you are under maintenance

and have not received a key, please do the following:

1. Register your product serial number at the Polycom Resource Center by going to the

Product Registration page at http://extranet.polycom.com

2. Login (or Register for a new account, and then login).

Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and

iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of

respective owners

3. Click on the “Register Your Product” menu item on the left side of the browser

window.

4. Use the pull-down menu to change the “Product Model” to “PathNavigator.”

5. Enter your Serial Number, and then click “Register.” Your Serial Number can be

found in PathNavigator under “Configuration > Licenses.

6. Check the Product Activation page the following day and look at key code history. If

a key code does not appear in that list, most likely your installation of PathNavigator

is no longer under maintenance. If this data is incorrect, please call technical support

@ 1-888-248-4143.

Upgrading a PathNavigator Redundancy Server

Customers who have PathNavigator Redundant servers deployed will need to go through the

following process to upgrade the server to version 7.

1. Initiate the installation by clicking on setup.exe.

2. Retrieve the Redundancy Authentication code as shown in the screen below.

3. Call Technical Support at 1-888-248-4143 for redundancy authentication code

conversion.

Polycom, the Polycom logo design and ViewStation are registered trademarks, PathNavigator, Global Management System, and

iPower are trademarks of Polycom, Inc. in the United States and various other countries. All other trademarks are the property of

respective owners

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