Plantronics Savi Go WG100/B Manual de usuario

Savi™Go

Wireless headset system

WG100/B

User Guide

Plantronics Savi User Guide

Welcome

Congratulations on purchasing your new Plantronics product. This user guide contains instructions for setting up and using your Savi Go

WG100/B (BUA-200 USB adapter + WH100/B headset) wireless headset system.

Please refer to the separate safety instructions for important product safety information prior to installation or use of the product.

Contents

Plantronics Savi User Guide

1 Package contents and features...................................4

1.1 USB adapter ............................................................ 4

1.2 Headset ................................................................... 4

2 Set-up..........................................................................6

2.1 Connecting USB adapter to PC............................... 6

2.2 Connecting power supply to

charger base .................................................................. 6

2.3 Fitting headset ......................................................... 7

2.4 Docking and charging headset................................ 7

3 Test call .......................................................................8

3.1 Making a test call..................................................... 8

4 System information .....................................................9

Muting a headset call..................................................... 9

USB adapter indicator light ........................................... 9

Headset indicator lights and tones................................ 9

Out of range warning ................................................... 10

Low battery warning .................................................... 10

Checking battery level ................................................. 10

Turning headset indicator blue ﬂash on/off ................. 10

Mute warning ............................................................... 10

Pairing headset to USB adapter .................................. 10

5 Using your headset with your Bluetooth

mobile phone ............................................................11

Pairing your headset to your Bluetooth

mobile phone ............................................................... 11

Placing, answering and ending calls

with your headset and Bluetooth mobile phone.......... 11

6 PerSono®Suite software ...........................................12

Softphone support....................................................... 12

Battery life.................................................................... 12

Settings screen – headset and USB adapter............... 13

Help for USB adapter settings..................................... 13

PC panel screen .......................................................... 14

Advanced settings ....................................................... 14

Support screen ............................................................ 14

Updates ....................................................................... 14

7 Troubleshooting and common questions..................15

Plantronics Savi User Guide 4

1.2 Savi Go WH100/B headset

1.1 Savi Go USB adapter, charger and CD

USB adapter

USB charging cable

Base power supply

1 Package contents and features

Charger base

Headband

Headset with pre-installed ear loop

Extra ear tab

Foam ear cushions

CD includes:

• PerSono®Suite Software

• Complete User Guide

Plantronics Savi User Guide 5

Savi Go USB adapter features

Savi Go WH100/B headset features

Pairing button

Indicator light

Ear loop Indicator light

Microphone

Call control button (also controls power,

volume and mute functions)

Ear tab

Plantronics Savi User Guide 6

2.2 Connecting power supply to charger

base

1Connect the base power supply into the power jack on

the charger base.

2 Connect the power supply to the outlet. The power

indicator light will be solid green.

2 Set-up

2.1 Connecting USB adapter to PC

1Insert the USB adapter into the USB port on the PC. The

indicator light on the adapter will be solid red to indicate the

USB adapter is powered on.

IMPORTANT NOTE For best performance, it is recommended

that Windows is updated with Service Pack levels listed below:

Microsoft Windows®XP - Service Pack 3 (SP3) or later

Microsoft Windows Vista® - Service Pack 1 (SP1) or later

Plantronics Savi User Guide 7

2.4 Docking and charging headset

1Gently push the headset into the charging cradle.

The indicator light on the headset will be solid red to indicate

that the headset battery is charging.

2Charge for at least 20 minutes prior to the ﬁrst use.

A full charge takes 3 hours.

CHARGING TIME

20 min .....................

Minimum charge

before ﬁrst use

3 hours ...................

Full charge

2.3 Fitting headset

The headset comes with a pre-installed ear loop and ear tab. An

optional headband is also provided.

1 To install the headband, rotate the pre-installed ear loop

so the ear loop and headset are aligned with one another

as shown. Gently unsnap the ear loop from the headset.

NOTE The headset or ear loop can be damaged if they are not

aligned with one another before removing.

2 Hold the headband so it is aligned to receive the headset

as shown and snap the headband into the headset.

3 Adjust the headband to ﬁt.

4For either wearing option, rotate the headset until the

microphone is pointed towards your mouth.

5The headset can be converted for wearing on the left or

right ear with both ear loop and headband.

Indicator light

Power indicator light

Headset

Ear loop

Headband

Ear tab

6 The ear tab has been designed to maximise stability of

the headset. It can be rotated on the headset to optimise

its ﬁt and comfort in the ear. If desired, the ear tab can be

removed by pulling the tab from the headset.

NOTE The USB charging cable can also be used to charge the

headset. To successfully charge your headset with the USB cable,

the PC must be on and in an active state (not standby). The

charging time will vary according to the number of other devices

drawing power from the PC’s USB port(s).

Plantronics Savi User Guide 8

3.1 Making a test call

1 Power the headset on by pressing the call control button

in for four seconds. The headset indicator light will remain

solid blue for two seconds to conﬁrm that the headset is

powered on.

NOTE The USB adapter indicator light will remain solid blue

when the headset is powered on and paired to the headset. The

indicator light will remain solid red when the headset is powered

on but not paired to the headset.

2 With your headset on, press the call control button on

the headset.

3 Set the headset and microphone volume to a

comfortable level using your softphone or uniﬁed

communications (UC) application set up.

4 Place a test call using your softphone or UC application.

5 Adjust the receive and listen volume to comfortable

levels using the volume control in your softphone or UC

application audio set up.

6 You can also ﬁne-tune the listening volume on the

headset by pushing the call control button up to

increase the volume and pushing it down to decrease

the volume.

NOTE Do not press the call control button in when adjusting the

volume, otherwise, the call can be ended accidentally.

7To end the test call, press the call control button on the

headset.

NOTE Listening and speaking volume levels can also be adjusted

using the PC “Sounds and Audio Devices” (Windows XP) or the

“Sound Option” (Windows Vista) from your PC Control Panel.

For your safety, do not use headset at high volumes

for extended periods of time. Doing so can cause

hearing loss. Always listen at moderate levels. For

more information on headsets and hearing, visit:

www.plantronics.com/healthandsafety.

3 Test call

Plantronics Savi User Guide 9

Muting a headset call

To mute a call, press and hold the call control button down (in the

volume down position) for two seconds. You will hear a low-high

tone pair indicating the mute is activated.

To unmute a call, push and hold the call control button down (in

the volume down position) for two seconds. You will hear a high-

low tone pair indicating the mute is deactivated.

USB adapter indicator light

USB adapter status Indicator light

Headset in talk mode Flashes blue

Adapter and headset pairing Flashes red and blue

Connected, no activity Solid blue

Powered on - headset not paired Solid red

Headset indicator lights and tones

Headset status Headset indicator light

Headset charging Solid red

Headset fully charged Off

Headset battery low Flashes double red

Headset ready Slow blue ﬂash (every 10 sec.)

Incoming call Flashes purple

Active call Flashes blue

Volume down button

4 System information

Plantronics Savi User Guide 10

Out of range warning

If you are on a call, you will hear the audio degrade as you move

out of range.

If you stay out of range, active calls will be suspended. Calls will

be re-established when you walk back into range.

Low battery warning

A repeating high/low tone pair every 10 seconds indicates the

battery is low. You should recharge the headset immediately.

Checking battery level

You can check the battery level by moving the call control button

to the volume down position, then pressing inwards and holding

for two seconds. The headset indicator will ﬂash red to indicate

the remaining battery charge level.

One red ﬂash = low charge level

Two red ﬂashes = medium charge level

Three red ﬂashes = high charge level

Turning headset indicator blue ﬂash on/off

By default, the headset indicator ﬂashes blue to indicate the

headset state as described in the section Headset indicator

lights and tones. This feature may be disabled by moving the call

control button to the volume up position, then pressing inwards

and holding for two seconds. The headset indicator will show a

short burst of blue ﬂashes.

Repeat this operation to turn the headset blue ﬂashing indicator

back on.

Mute warning

When mute is activated, you will hear a single low tone which will

repeat every 30 seconds.

Pairing headset to USB adapter

The headset and USB adapter are supplied paired to each other.

However, if you wish to use a replacement headset with your

existing USB adapter, the units can be paired to each other by the

following method:

1Ensure your replacement headset is fully charged.

2Power the headset off by pressing and holding the call

control button for six seconds. The headset indicator light

will be red for four seconds.

3Place the headset in pairing mode by pressing and

holding the call control button until the indicator light

ﬂashes red and blue.

4Place the USB adapter in pairing mode by pressing

and holding the pairing button on the adapter for two

seconds. The pairing light will ﬂash red and blue.

5When the pairing light on the USB adapter goes solid

blue, the headset and the USB adapter are paired.

NOTE: Take care when pairing the USB adapter. Do not press

hard. Please “press” with both ﬁngers rather than push on the

USB adapter to avoid damage to the USB adapter or USB port.

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