Pitney Bowes SendPro C Manual de usuario

Shipping & Mailing

Postage Meters

SendPro® C

User Guide

Australian Edition

SV63242-au Rev. E

03 November 2021

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers

on Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney

Bowes, and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual.

However, we cannot assume responsibility for errors or omissions or liability for the misuse or

misapplication of our products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

PB Postage™ is a trademark of Pitney Bowes Inc.

1 - Installation

Installing the SendPro C 9

Installing the printhead 18

Installing a scale 22

2 - Connectivity

Setting up a wired network connection 25

Setting up a wireless (Wi-Fi) network connection 27

Connecting to a hidden Wi-Fi network 27

Forgetting a Wi-Fi network 29

Checking your network connection 31

Finding the MAC address for wired and wireless networks 31

Setting up a Proxy server 34

3 - Scales and Weighing

Using the scale when printing postage 38

Entering the weight manually when printing postage 38

Zeroing the scale 39

4 - Accounting

What is Accounting 42

Adding an account 43

Selecting an account 44

Turning account passwords on or off for printing postage 44

Editing an account 44

Table of Contents

Pitney Bowes User Guide November 2021 3

Making an account inactive 45

Deleting an account 45

5 - Postage Funding

Checking the available funds for printing postage 47

Refilling postage funds for printing postage 48

Changing the default refill amount for printing postage 49

Setting the low funds warning for printing postage 50

Viewing the postage refill history 50

Getting an Australia Post refund for damaged or incorrectly printed mail in Envelope Printing 50

Performing Australia Postpostal inspections for postage printing 51

6 - Mailing

Sending a Domestic Letter 53

Sending a Regular Large Letter 53

7 - Sealing

Filling the moistener tank 55

Sealing envelopes when you print postage 55

Sealing envelopes without printing postage 57

Avoiding envelope sealing issues 58

8 - Printing

What are print modes 61

Printing a custom or standard graphic 61

Printing a graphic without printing postage 64

Printing postage on a label 64

Adding a custom text message 64

Editing or deleting a custom text message 65

Printing only the date and time 67

Printing a test pattern 68

Pitney Bowes User Guide November 2021 4

9 - Feeding and Jamming

Preventing envelope feeding problems 71

10 - Ink

Checking the ink level 74

Ordering ink cartridges 74

Replacing the ink cartridge 74

11 - History and Reports

Viewing a refill receipt 78

Viewing the total spent on printing postage 78

Printing a funds report 78

Running account reports 79

Setting the report period for an account 79

Setting the account report preferences 80

Emailing an account report 81

12 - Settings

What are presets 84

Adding presets for printing postage 84

Selecting a preset for printing postage 85

Modifying presets for printing postage 85

Setting the default preset reset timer 86

Adjusting display brightness 87

Adjusting time zone and scale location code 87

Advancing the date 88

Creating or disabling the security PIN 88

Setting up the Energy Saver 90

Uploading postage transactions 90

Clearing or resetting the number of mailpieces sent 91

Uploading system logs 91

Pitney Bowes User Guide November 2021 5

13 - Rate Change

Updating postal rates or software 94

14 - Maintenance

Cleaning the printhead 97

Cleaning the moistener brush and wick assembly 100

Moving your device 104

Ordering supplies 105

15 - Product Information

Finding the Product Code Number (PCN) and serial number 107

Parts of the SendPro C 108

Connections on the back Familiarize 109

Navigating the Home screen 109

Navigating the Envelope Printing app 110

Australia Post requirements 111

Sections of the meter stamp 112

Specifications 113

Material specifications 116

Postal Security Device 118

16 - Safety

Lithium ion battery 120

Agency compliance information 120

Scale Safety 122

17 - Contacting Pitney Bowes

Contacting Pitney Bowes 124

18 - Third party software

Pitney Bowes User Guide November 2021 6

Third party software 126

Pitney Bowes User Guide November 2021 7

1 - Installation

In this section

Installing the SendPro C 9

Installing the printhead 18

Installing a scale 22

Installing the SendPro C

If you are installing a SendPro C for the very first time, follow these instructions.

1. Before you begin

2. Open the box

3. Unpack the device

4. Install the printhead

5. Install the ink cartridge

6. Connect device to a power source

7. Continue installation steps

Before you begin

Watch this video or follow the instructions below to learn how to install your device.

Before you being installing your new SendPro C, decide how you are going to pay for postage and

what type of connection (wired or wireless) you want to use.

Pitney Bowes offers two ways to fund postage for Envelope Printing on your SendPro C:

lA prepaid account with Pitney Bowes or

lA credit account with Australia Post.

You must choose one payment method. You cannot use credit cards.

Choose your connection type

Wired Connections

Take about 10 minutes to set up

Require an ethernet port and power outlet.

Wireless Connections

Take about 15 minutes to set up

Require access to a wireless network and power outlet.

1 • Installation

Pitney Bowes User Guide November 2021 9

Open the box

In the box you will find:

1 • Installation

Pitney Bowes User Guide November 2021 10

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