Pitney Bowes DM50 Series Manual

DM50 Series Digital Mailing System

(K700 series)

Operator Guide

UK and ROI Version

iSDC667C

Table of Contents

1 • Introduction

About Your DM50 Series ........................................................ 1-1

About Downloads to Your DM50 Series ................................. 1-2

Postal Requirements ............................................................... 1-3

Safety ...................................................................................... 1-4

Specifications .......................................................................... 1-6

Equipment ......................................................................... 1-6

Material ............................................................................. 1-6

Meter Specifications .......................................................... 1-7

2 • Getting to Know Your DM50 Series

DM50 Series Digital Postage Meter–Front ............................. 2-1

Control Panel .......................................................................... 2-2

DM50 Series Digital Postage Meter–Rear .............................. 2-4

3 • Running Mail

Before You Begin .................................................................... 3-1

Checklist ................................................................................. 3-1

Home Screen .......................................................................... 3-1

Selecting Postage ................................................................... 3-2

Using the Scale with the Internal Rating Module ............... 3-3

Weight Hold Mode ....................................................... 3-3

Entering Weight Manually with the Internal Rating Module . 3-3

Keying In the Postage Directly (Not available in UK) ........ 3-4

Misc Oayment Carrier (UK Only) ....................................... 3-4

Parcelforce FrankPay (UK Only) ....................................... 3-4

Selecting an Account to Track Postage .................................. 3-4

Envelope Messaging ............................................................... 3-5

Advancing the Date Print ........................................................ 3-6

Checking and Clearing the Batch Count ................................. 3-7

Checking the Batch Count ................................................. 3-7

Printing a Record of the Batch Count information ............. 3-7

Clearing the Batch Count .................................................. 3-7

Printing Mail ............................................................................ 3-8

ii SDC667C

Table of Contents

4 • Printing Options

Printing Options ...................................................................... 4-1

Printing the Date and Time Only (no meter stamp) ........... 4-1

Printing Envelope Messaging Only (no meter stamp) ....... 4-2

5 • Adding Postage

Adding Postage ....................................................................... 5-1

Connection Using PC Meter Connect™ or Phone? ................ 5-1

Connecting Your System Using PC Meter Connect™ ............ 5-1

Connecting Your DM50 Series to an Analogue Phone Line.... 5-2

Checking the Funds (Postage) in Your DM50 Series ............. 5-2

Checking Your Account Balance in the Postage By Phone®

System .................................................................................... 5-3

Adding Postage to Your DM50 Series ..................................... 5-3

Connecting to the Data Centre (Other than for postage) ........ 5-4

Downloads from the Data Centre to Your DM50 Series ............... 5-4

6 • System Settings

Machine Settings .................................................................... 6-1

Setting System Time ............................................................... 6-1

Setting Display Contrast ......................................................... 6-2

Using the Preset Feature ........................................................ 6-2

Turning the Preset Feature On or Off ............................... 6-3

Storing a New Preset ......................................................... 6-3

Viewing the Preset ............................................................. 6-4

Recalling the Preset .......................................................... 6-4

Setting/Disabling the Lock Code ............................................. 6-5

Setting Sleep Mode Activation Time ....................................... 6-6

Activating Sleep Mode Manually ............................................. 6-6

Setting the High Value Warning .............................................. 6-7

Setting the Low Funds Warning .............................................. 6-7

Settings for the Scale .............................................................. 6-8

Reset Scale to Zero ........................................................... 6-8

Activating/Disabling Weight Hold Mode ............................. 6-8

Entering the Prefix for Dialling Out to Data Centre ................. 6-9

Selecting Tone/Pulse for Dialling Out to Data Centre ............. 6-9

iiiSDC667C

Table of Contents

Using the Text Ad Option ...................................................... 6-10

What is a Text Ad? ........................................................... 6-10

Creating a new Text Ad .................................................... 6-10

Viewing a Text Ad .............................................................6-11

Edit a Text Ad ....................................................................6-11

Delete a Text Ad .............................................................. 6-12

Other Settings ....................................................................... 6-12

7 • Ink Maintenance

Low Ink Warnings.................................................................... 7-1

Replacing the Ink Cartridge .................................................... 7-1

Printing Test Pattern ................................................................ 7-3

Cleaning Printer Nozzles ........................................................ 7-4

Replacing the Print Head ........................................................ 7-5

Replacing the Ink Tray ............................................................ 7-6

8 • Reports

Funds Report .......................................................................... 8-1

Refill Summary Report ............................................................ 8-1

Account Reports ..................................................................... 8-2

Software Version Report ......................................................... 8-3

View Software Versions (not printed) ...................................... 8-3

9 • Accounting Setup

Optional Departmental Accounting Feature ............................ 9-1

Turning Accounting Feature ON or Off .................................... 9-1

Creating an Account ................................................................ 9-2

Editing an Existing Account ..................................................... 9-3

Viewing Account Totals ........................................................... 9-3

Clearing All or Some of the Accounts ...................................... 9-4

Deleting an Account ................................................................ 9-5

iv SDC667C

Table of Contents

10 • Troubleshooting

Getting Help .......................................................................... 10-1

Error Messages ..................................................................... 10-2

Nothing Displays ................................................................... 10-3

Printing is Incomplete, Streaked, or Poor Quality ................. 10-3

Display is Difficult to Read .................................................... 10-4

Problems Dialling Out ........................................................... 10-4

Accidentally Printing the Wrong Postage .............................. 10-4

11 • Supplies and Options

How to Order ..........................................................................11-1

Supplies .................................................................................11-1

Options ...................................................................................11-2

Appendix A

When is Text Entry Used? ....................................................... A-1

How is Text Entry Done? ......................................................... A-1

Account Names, Text Ads .................................................. A-1

Special Characters ............................................................ A-2

Appendix B

Glossary .................................................................................. B-1

1-1SDC667C

Section 1

Introduction

About Your DM50 Series

Your DM50 Series digital postage meter features include:

• Space-saving, compact footprint

• Easy-to-read display shows system status and prompts you

through setup operations

• Automatic date advance

• Keyboard-selectable envelope ads

• Convenient postage-adding via Postage By Phone® meter

payment system (requires an analogue phone line or an internet

enabled PC and PC Meter Connect™ software)

• Ink jet printer provides clear, crisp imprints

• Scale weighs mail pieces

• Rating feature calculates correct postage

• Optional date and time stamp for use on incoming mail or on

sensitive documents

• Optional accounting feature tracks postage costs by department

• Optional user defined text message facility

• Password protection limits access to authorised personnel

• Full report printing capability provides hard-copy records of your

postage transactions

• USB communication port

NOTE: Although this guide describes all the features listed

above, your DM50 Series is a configurable system and

availability of the features will depend on your model, options

purchased and your country requirements. Inclusion in this guide

does not guarantee availability of a particular model or feature

within your country.

1-2 SDC667C

1 • Introduction

About Downloads to Your DM50 Series

Your DM50 Series meter uses the IntelliLink® postage meter system,

which allows you to download information directly into your machine.

The IntelliLink® postage meter system technology gives you the

ability to:

Add postage funds conveniently

You can add funds to your DM50 Series electronically via the

Postage by Phone Data Centre (requires an analogue phone line or

an internet enabled PC and PC Meter Connect™ software).

Download Postal Rate Updates

The latest postal rates can be purchased and downloaded precisely

when you need them.

Add Features On Demand

You can download envelope ads and optional product enhancements

such as departmental accounting. Please contact your machine

supplier to order.

Keep Your DM50 Series Meter Current

Software download capability means you'll always have the latest

version of your DM50 Series meter's operating system.

1-3SDC667C

1 • Introduction

Postal Requirements

The meter on your mailing machine is licensed by your Postal

Authority and you must follow some basic requirements.

• Mail must have the correct date and postage amount in the

meter stamp.

• Always ensure that your meter stamp prints are clear and

complete. Poor prints may result in your Postal Authority being

unable to offer the service you requested and if the prints are

illegible the items may be rejected by your Postal Authority. If in

doubt regarding the quality of your meter prints, refer to page 7-4

for further information.

• If you move to another address, you must update the Postal

Authority records. Call your local machine supplier for advice.

• The tape sheets for putting postage on larger items must

conform to postal specifications. For best performance, obtain tape

sheets direct from your machine supplier.

• Postal Inspection (mandatory) - UK Only

An Audit is made of your meter automatically when you connect

to the Data Centre, this uploads information to the Postal

Authority.The Data Capture Audit takes place every 30 days.

However, there is a grace period of 5 days to allow you to

connect to the Data Centre.

• Postal Inspection (mandatory) - REPUBLIC OF IRELAND Only

Each time you add postage to the machine, the Data Centre

automatically performs a postal inspection as required by the

Postal Authority. If the interval between inspections is too long,

your machine's display prompt "Inspection Due". Eventually, if an

inspection is still not carried out, the display prompts "Inspection

Required". You won't be able to use your mailing system until

your system is inspected.

1-4 SDC667C

1 • Introduction

Safety

Follow the normal safety precautions for all office equipment:

• Use only Pitney Bowes approved supplies, in particular aerosol

dusters. Improper storage and use of aerosol dusters or

flammable aerosol dusters can cause an explosive-like condition

that could result in personal injury and/or property damage.

Never use aerosol dusters labeled flammable and always read

instructions and safety precautions on the duster label.

• To obtain supplies, please contact our Supply Line™ to place

orders. Material Safety Data Sheets can be obtained on the web

or from our Supply Line™. Refer to the Contact Information List

for more information.

• Use the power cord supplied with the machine and plug it into

a properly grounded wall outlet located near the machine and

easily accessible. Failure to properly ground the machine can

result in severe personal injury and/or fire.

• Avoid touching moving parts or materials while the machine is

in use. Keep hands, loose clothing, jewellery and long hair away

from all moving parts.

• Do not remove covers or defeat safety interlock switches. Covers

enclose hazardous parts that should only be accessed by

properly trained service personnel. Immediately report to service

any damaged or non-functioning components that renders the

unit unsafe.

• Place the unit in an accessible location to allow for proper

venting of the equipment and to facilitate servicing.

• The power cord wall plug is the primary means of disconnecting

the machine from the AC supply.

• Do not use an adapter plug on the line cord or wall outlet.

• Do not remove the ground pin from the line cord.

• Avoid using wall outlets that are controlled by wall switches, or

shared with other equipment.

• Do not route the power cord over sharp edges or trap between

furniture.

• Ensure there is no strain on the power cord and that it does not

become jammed between the equipment, walls or furniture.

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