Pitney Bowes Connect+ 1000 Manual

Connect+® Series

Connect+® 1000, Connect+® 2000,

Connect+® 3000

Operator Guide

US English Edition

SV62250 Rev. G

December 13, 2012

Contact your local dealer:

16 Luzerne Avenue, Suite 145 West Pittston, Pa. 18643

(570)569-2071 fax (570)614-2222 www.firstchoicepb.com

SV62250 Rev. G December 2012

ion or stored in a retrieval system of any type or transmitted by any means, electronically or mechanically,

without the express, written permission of Pitney Bowes.

We have made every reasonable effort to ensure the accuracy and usefulness of this online manual; how-

ever, we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of

our products.

Due to our continuing program of product improvement, equipment and material specifications as well as

performance features are subject to change without notice. Your mailing system may not have some of the

features described in this book.

Connect+® Series, Connect+® 1000, Connect+® 2000, Connect+® 3000, E-Z Seal, IntelliLink, WEIGH-ON-

THE-WAY, W-O-W, Postage By Phone, INVIEW, Ascent, SendSuite Express and Pitney Bowes Supply

Line are trademarks or registered trademarks of Pitney Bowes Inc. All other trademarks are trademarks or

registered trademarks of the respective owners.

Alerting Messages

Various messages are used throughout this guide to alert you to potentially hazardous or error causing con-

ditions. These messages are as follows:

WARNING! Alerts you to conditions or practices that could cause serious injury.

CAUTION: Alerts you to conditions or practices that could cause damage to the equipment or to the

material being run.

IMPORTANT: Alerts you to conditions or practices that could adversely affect equipment operation if

instructions are not followed exactly.

NOTE: Provides a comment or explanation of the associated topic.

Table of Contents

1 ● Getting Started 1

2 ● Creating and Managing Jobs 26

3 ● Running Mail 41

4 ● Accounting 102

5 ● Reports 138

6 ● Adding Postage 143

7 ● Rates and Updates 152

8 ● System Setup 157

9 ● Maintenance 179

10 ● Troubleshooting 208

A ● Glossary 225

1 ● Getting Started

What Does This Machine Do? 2

The Home Screen 2

Parts of the Mailing System 3

Your System's Specifications 16

Safety Information 19

Postal Security Device 22

WEIGH-ON-THE-WAY® (W-O-W®)/Shape Based Rating 23

USPS Requirements 23

Connect+® Series Operator Guide

What Does This Machine Do?

The Connect+® Series is a digital envelope and mail printing system that allows you to

create custom designed content from a PC and download that content directly into a graph-

ics library stored on the Connect+™ for use on mail runs. You can now design an outer

envelope with content that reinforces the internal message. You can add marketing, adver-

tising, and other promotional messages to your mail pieces.

The Connect+® Series provides a unique and easy-to-use touch screen interface where you

can access all of your applications from the home screen. Each application appears on the

Home screen as a button. Simply tap on the button to run the applications. Use the full

access web applications Verify Address, Track a Package, and My Account to increase you

mailing efficiencies.

The system also provides a full range of mail system functions including:

lPrinting postage on envelopes

lPrinting postage on tapes (labels)

lSealing envelopes

lCalculating postage based on item weight and size and class of mail.

The Home Screen

The Home screen is the first screen displayed when you log onto the system. It contains all

of the application buttons you need to start any of the system applications including Run

Mail, Jobs, Funds, Manage Accounts, Reports, Rates & Updates, and Settings.

The Message Center

The Message Center at the bottom of the Home screen allows Pitney Bowes to com-

municate directly with you. This area is routinely updated and provides:

lAccess to savings opportunities and special offers.

lSoftware and rate update notifications.

lKey USPS® information that may impact your operation (for example, Rate Change).

lTips on improving mail center efficiency.

SV62250 Rev. G

Chapter 1

lNotification of planned service interruptions.

The Message Center icon will appear in the header bar along the top of the screen

if you are working in one of the system applications when a new message becomes

available. You can return to the Home screen at any time to view the new message.

Additional Resources

The Home screen also provides buttons for direct links to web sites providing additional

resources and support for your mailing operation:

lVerify Address - Enter any delivery address to verify accurate Postal data, including spell-

ing or accurate ZIPCodes. Provide reason codes for non-matches. Print shipping labels

in standard USPS 4”x 6” format on bottom half of 8.5” x 11” sheet.

lMy Account - Provides unlimited access to My Account at PB.com. You can place a serv-

ice call, access USPS tracking and value added services, check order status (product or

service call), access service chat, and access supplies chat within the PB Store.

lDiscount and Presort Services - Activating Presort Savings account gets you up to 15%

of postage discount on qualifying mail, free pickup of eligible mail, delivery point Val-

idation and Move Update processing.

lBuy Supplies - Provides direct access to the PB Supply Line where you can purchase

envelopes and paper, ink and toner, office products, and supplies for your Connect+®

Series Series systems.

lTrack a Package - Track your USPS, UPS, FedEx or DHL/Airborne packages. Print

status directly. View map and detailed information for each carrier as information is avail-

able.

lPostal Tools - Learn about postal classes and services like USPS Package and Priority

rates.

Parts of the Mailing System

For important safety information, refer to Safety Information.

SV62250 Rev. G

Connect+® Series Operator Guide

Touchscreen

The touchscreen allows you to communicate with the mailing system and the

built-in postage meter (Postal Security Device).

Your system comes equipped with a 10.2" touchscreen. An optional 15"

touchscreen is also available.

Stylus

A stylus is a pen-like tool used to make selections from a touchscreen dis-

play. The stylus may be preferred by some users over “finger touch”.

The display stylus is standard with all Connect+® Series systems. It attaches

to either side of the display and sits neatly in a tube holder.

SV62250 Rev. G

Chapter 1

Feeder

The feeder area consists of the feeder deck, side guide and thickness adjust-

ment knob.

Feed Deck

The feed deck is the area where you load the envelopes.

If you have a Connect+® 2000 or Connect+® 3000 system, this feeds the

envelopes to the WEIGH-ON-THE-WAY® (W-O-W®) transport deck.

SV62250 Rev. G

Connect+® Series Operator Guide

Side Guide

The moveable guide at the front of the feed deck is used to stabilize the

envelope position when feeding it.

NOTE: The side guide is optional feature on Connect+® 3000 systems.

Power Button

Turns the mailing system on and off. This is located on the lower left side of

the feed deck.

SV62250 Rev. G

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