Pitney Bowes SendPro C Manual

Shipping & Mailing

Postage Meters

SendPro® C,

SendPro®+

PCN 8H00



Operator Guide

US English Edition

SV63317 Rev D PDF

August 2019

retrieval system of any type or transmitted by any means, electronically or mechanically, without the

express written permission of Pitney Bowes.

The use of this information by the recipient or others for purposes other than the training of customers on

Pitney Bowes equipment may constitute an infringement of intellectual property rights of Pitney Bowes,

and Pitney Bowes assumes no responsibility for any such use of the information.

We have made every reasonable effort to ensure the accuracy and usefulness of this manual. However,

we cannot assume responsibility for errors or omissions or liability for the misuse or misapplication of our

products.

Except as provided in writing, duly signed by an officer of Pitney Bowes, no license either express or

implied, under any Pitney Bowes or third party’s patent, copyright or other intellectual property rights is

granted by providing this information.

1 - Quick start guide

Finding the Product Code Number (PCN) and

serial number 9

Navigating the Home screen on the SendPro

C, SendPro+ 10

Print a trackable label or print postage on an

envelope 12

Creating and printing a trackable label 15

Tracking a shipment 20

Using cost accounts to charge back Trackable

Labels postage costs 20

Adding a single Trackable Labels cost account 21

Printing postage on envelopes 22

Sending a First-Class letter envelope on

SendPro C, SendPro+ Model with PCN 8H00 24

Sending a large First-Class® envelope

SendPro C, SendPro+ Model with PCN 8H00 25

Sending Certified Mail on SendPro C,

SendPro+ Model with PCN 8H00 27

Sending an international letter on SendPro C,

SendPro+ Model with PCN 8H00 28

Sending mail using a Certificate of Mailing on

SendPro® C, SendPro®+ Model with

PCN 8H00 29

Using USPS special services 31

Adding a graphic to your envelope in Envelope

Printing 31

How to process ERR in Envelope Printing on

SendPro C, SendPro+ 32

Using the weighing platform for Envelope

Printing 33

Sealing envelopes 33

Sealing the envelope only, bypass all printing 34

Filling the moistener tank 35

Installing the ink cartridge 35

Printing a test pattern 36

Supplies, ink cartridges, and options 37

Accessing the SendPro® Care application 39

2 - Connectivity information

Setting up a wired network connection on

SendPro C, SendPro+ Model with PCN 8H00 43

Setting up a wireless (WiFi) network

connection 44

Connecting to a hidden Wi-Fi network 45

Deleting a Wi-Fi network 46

Checking your network connection 47

Checking the MAC address for wired and

wireless networks 48

Setting up a proxy server 50

3 - Managing your machine

Creating or disabling the security PIN 53

Adjusting time zone and location code 54

Adjusting display brightness 54

Setting up Energy Saver on SendPro C,

SendPro+ Model with PCN 8H00 55

Managing your Pitney Bowes USPS Postage

Funds 55

Using USPS Informed Delivery 55

Table of Contents

Pitney Bowes Operator Guide August 2019 iii

Installing your SendPro C, SendPro+ 57

Installing a scale 62

Uploading system logs 62

4 - Using Trackable Labels

Signing in and out of Trackable Labels 65

Creating and printing a trackable label 66

Creating a trackable label from the address

book 71

Creating a new trackable label sender address 71

Changing the sender address for Trackable

Labels 72

Creating an international trackable label 72

Printing a USPS return trackable label 73

Printing a USPS scan form 73

Reprinting a USPS, UPS or FedEx trackable

label 74

Canceling a UPS or FedEx trackable label 74

Getting a USPS refund for a trackable label 74

5 - Managing Trackable Labels

Use SendPro Online to perform these tasks for

your SendPro C machine 77

Using the Trackable Labels address book 78

About cost accounts for Trackable Labels 78

Turning Trackable Label cost accounts on or

off 78

Changing the default refill amounts for

Trackable Labels 79

Turning on address autofill 79

Searching addresses in the Trackable Label

address book 79

Adding new addresses to Trackable Labels

address book 80

Deleting addresses from the Trackable Label

address book 80

Editing addresses in the Trackable Label

address book 81

Managing your Trackable Labels cost accounts81

Adding a single Trackable Labels cost account 81

Modifying a Trackable Label cost account 82

Refilling Trackable Labels postage 83

Setting up your FedEx account 83

Setting up your UPS account 84

Setting up default printing options 84

Managing Trackable Labels email notifications 85

Setting the default address for USPS return

labels 85

Determining how you spend your postage 86

Withdrawing money from your Trackable

Labels account 86

6 - Using Envelope Printing

Printing postage on envelopes 89

Checking your available Envelope Printing

postage 90

Refilling postage for your Envelope Printing

balance 91

Using accounts to charge back Envelope

Printing postage costs 92

Sending a First-Class letter envelope on

SendPro C, SendPro+ Model with PCN 8H00 93

Sending a large First-Class® envelope

SendPro C, SendPro+ Model with PCN 8H00 93

Sending Certified Mail on SendPro C,

SendPro+ Model with PCN 8H00 95

Sending an international letter on SendPro C,

SendPro+ Model with PCN 8H00 96

Printing a future date 97

Omitting the date from Envelope Printing for

SendPro C, SendPro+with model PCN 8H00 98

Pitney Bowes Operator Guide August 2019 iv

Printing additional postage 98

Re-dating your mail 99

Using USPS special services 100

Entering weight manually for Envelope

Printing 100

Using the weighing platform for Envelope

Printing 102

Sealing the envelope only, bypass all printing 102

Sealing envelopes 103

Zeroing the scale 104

Adding insurance to your mail in Envelope

Printing 104

How to process ERR in Envelope Printing on

SendPro C, SendPro+ 105

Getting a USPS refund for damaged or

incorrectly printed mail in Envelope Printing 105

Adding a graphic to your envelope in

Envelope Printing 106

Creating a custom text message for your mail

on SendPro C, SendPro+ model with PCN

8H00 107

Adding a custom text message to your

envelope or tape 109

Editing or deleting a custom text message on

SendPro C, SendPro+ model with

PCN 8H00 111

Printing a graphic on your envelope without

printing postage 113

Adding an inscription to your envelope in

Envelope Printing 113

Printing only the date and time in Envelope

Printing 113

7 - Managing Envelope Printing

Confirming your meter update for Envelope

Printing 115

Changing the default refill amounts in 115

Envelope Printing

Uploading Envelope Printing transactions 116

Clearing or resetting the number of

mailpieces you've sent in Envelope Printing 118

Performing USPS postal inspections for

Envelope Printing 118

Updating postal rates or software for

Envelope Printing 119

Viewing the total Envelope Printing postage

spent 122

Viewing the Envelope Printing postage refill

history 122

Setting the Envelope Printing low funds

warning 122

Setting up a mailer ID 123

Updating the ZIP code 123

Managing accounts for Envelope Printing 123

Multi-level Envelope Printing accounts 124

Turning Envelope Printing account

passwords on and off 125

Creating an Envelope Printing account 126

Editing an Envelope Printing account 127

Deleting an Envelope Printing account 128

8 - View Print Reports

Printing a receipt when refilling postage for

Envelope Printing 131

Viewing the total Envelope Printing postage

spent 131

Viewing the Envelope Printing postage refill

history 131

Printing a report for the number of mailpieces

sent in Envelope Printing 132

Printing Envelope Printing funds report 132

Running Envelope Printing account reports 133

Emailing an Envelope Printing account report 133

Pitney Bowes Operator Guide August 2019 v

Setting the Envelope Printing account report

period 135

Setting the Envelope Printing account report

preferences 136

Viewing the Trackable Labels history 137

9 - Mail Machine Maintenance

Check the postage print quality on the

SendPro C, SendPro+ Model with

PCN 8H00 139

Printing a test pattern 139

Cleaning the print nozzles 140

Checking the ink level 140

Installing the ink cartridge 141

Change the ink waste pad on the SendPro C,

SendPro+ Model with PCN 8H00 142

Cleaning the printhead 144

Installing the printhead 149

Cleaning the moistener brush and wick

assembly 154

Filling the moistener tank 157

Avoiding envelope sealing issues 157

How to properly feed envelopes 158

Managing product email notifications 159

Moving your SendPro C, SendPro+ meter 160

10 - Supplies

Ordering supplies from your SendPro C,

SendPro+ Model with PCN 8H00 163

Supplies, ink cartridges, and options 166

11 - Machine Information

USPS requirements 171

Key in Postage 171

Sections of the meter impression 172

Postal Security Device 172

Parts of the machine 173

Connections on the back of the machine 174

Specifications 174

12 - Technical Support

Contacting Pitney Bowes 177

A - SendPro Online

Importing Addresses 181

Exporting Addresses 185

Importing Cost Accounts 185

Exporting Cost Accounts 186

Exporting a History Report 186

Setting up and Managing a UPS Account 187

Setting up and Managing a FedEx Account 188

Managing Users 190

Inviting Users 192

Viewing Locations in SendPro Online and on

the SendPro C/SendPro+ 193

Creating an international trackable label 193

Printing a USPS scan form 194

Shipping Label Printing Defaults 194

Comparing Carrier Rates 195

B - Safety

Lithium Ion Battery 200

Agency Compliance Information 200

Important Safety Notes 200

Pitney Bowes Operator Guide August 2019 vi

Note for California Customers Only on all

Models 202

C - Third party software

Third party software 204

Pitney Bowes Operator Guide August 2019 vii

1 - Quick start guide

In this section

Finding the Product Code Number (PCN) and serial number 9

Navigating the Home screen on the SendPro C, SendPro+ 10

Print a trackable label or print postage on an envelope 12

Creating and printing a trackable label 15

Tracking a shipment 20

Using cost accounts to charge back Trackable Labels postage costs 20

Adding a single Trackable Labels cost account 21

Printing postage on envelopes 22

Sending a First-Class letter envelope on SendPro C, SendPro+

Model with PCN 8H00 24

Sending a large First-Class® envelope SendPro C, SendPro+

Model with PCN 8H00 25

Sending Certified Mail on SendPro C, SendPro+ Model with PCN

8H00 27

Sending an international letter on SendPro C, SendPro+ Model with

PCN 8H00 28

Sending mail using a Certificate of Mailing on SendPro® C,

SendPro®+ Model with PCN 8H00 29

Using USPS special services 31

Adding a graphic to your envelope in Envelope Printing 31

How to process ERR in Envelope Printing on SendPro C,

SendPro+ 32

Using the weighing platform for Envelope Printing 33

Sealing envelopes 33

Sealing the envelope only, bypass all printing 34

Filling the moistener tank 35

Installing the ink cartridge 35

Printing a test pattern 36

Supplies, ink cartridges, and options 37

Accessing the SendPro® Care application 39

Finding the Product Code Number (PCN) and serial

number

To locate the (1) Product Code Number (PCN) and the (2) 7-digit serial number, check the label on

the rear of the meter or under the display cover as shown here. Note that the serial number is blurred out

here for security reasons.

Quick start guide

Pitney Bowes Operator Guide August 2019 9

Navigating the Home screen on the SendPro C,

SendPro+

The Home screen on the SendPro C, SendPro+ machine provides the starting point for creating either a

trackable shipping label or printing postage on an envelope.

For general purpose envelopes and post cards, print postage by tapping (1) Envelope Printing. For

important large envelopes or packages using USPS, USP®, or FedEx® start creating a shipping label by

tapping (2) Trackable Labels.

The application drawer (3) at the bottom of the screen provides access to a variety of applications to

support and enhance your SendPro C-Series device. For example, you can track shipments (Universal

Tracking), access address information (Address Book) and even check your network connection (Check

Network).

Quick start guide

Pitney Bowes Operator Guide August 2019 10

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