Panasonic KX-TVM50 Manual de usuario

Document Version 3.0 2010/07

Subscriber’s Manual

Voice Processing System

Model No. KX-TVM50

KX-TVM200

Thank you for purchasing a Panasonic Voice Processing System.

Please read this manual carefully before using this product and save this manual for future use.

KX-TVM50/KX-TVM200: Version 3.0 (Main Software Version 3.00 or later)

Introduction

About this Manual

This Subscriber’s Manual is designed to help you configure your mailbox, use common

voice mail features, and introduce you to the many advanced features that will improve

your productivity in countless ways.

This manual is divided into the following sections:

1 Introduction to the VPS

This section provides you with a brief overview of what the VPS is and what it can help

you do.

2 Logging in to and Configuring Your Mailbox

This section shows you how to log in to your VPS mailbox and customise your mailbox

to suit your needs.

3 Message Playback and Related Features

This section shows you how to play back messages left in your mailbox and use other

features related to message playback.

4 Sending Messages

This section shows you how to send messages to other people in your office and to

outside parties.

5 Other Features

This section introduces the many advanced features offered by the VPS.

6 DPT Feature Programming for KX-TDE and KX-TDA Series PBXs

This section shows you how to program your telephone to use DPT Integration features

that are available when your office uses a KX-TDE or KX-TDA series PBX.

7 APT/DPT Feature Programming for KX-TA, KX-TD, and KX-TE Series

PBXs

This section shows you how to program your telephone to use APT and DPT Integration

features that are available when your office uses a KX-TA, KX-TD, or KX-TE series PBX.

8 Appendix

This section provides additional information to help you use common VPS features

quickly and easily.

Index

An alphabetical listing of features and terms, as well as the page numbers of related

sections.

Note

• The term "beeper" is used in this manual to refer to a pager.

2 Subscriber’s Manual Document Version 3.0 2010/07

Introduction

Table of Contents

1 Introduction to the VPS .............................................................................5

1.1 Introduction to the VPS ...................................................................................5

2 Logging in to and Configuring Your Mailbox ..........................................7

2.1 Logging in to Your Mailbox .............................................................................7

2.2 Subscriber Tutorial (Easy Mailbox Configuration) ........................................8

2.3 Changing or Deleting Your Personal Greeting Messages ..........................10

2.4 Changing Your Password ..............................................................................12

2.5 Changing or Deleting Your Subscriber Name .............................................13

2.6 Common Service Commands and Navigation Commands ........................14

3 Message Playback and Related Features ..............................................16

3.1 Playing Messages ..........................................................................................16

3.2 Replying to Messages ....................................................................................19

3.3 Transferring Messages ..................................................................................21

3.4 Remote Access ...............................................................................................22

4 Sending Messages ..................................................................................23

4.1 Sending Messages—Overview .....................................................................23

4.2 Message Delivery ...........................................................................................24

4.3 External Message Delivery ............................................................................26

4.4 Receiving External Delivery Messages ........................................................28

5 Other Features .........................................................................................29

5.1 Call Transfer ...................................................................................................29

5.2 Incomplete Call Handling ..............................................................................30

5.3 Assigning Your Covering Extension ............................................................31

5.4 Interview Mailbox ...........................................................................................32

5.5 Message Reception Mode .............................................................................33

5.6 Personal Group Distribution Lists ................................................................34

5.7 External Message Delivery Lists ...................................................................35

5.8 Message Waiting Notification .......................................................................36

5.9 E-mail Integration (Message Notification by E-mail) ...................................38

5.10 Personal Greetings for Caller ID ...................................................................39

5.11 Personal Caller Name Announcement .........................................................41

5.12 Live Call Screening (LCS) ..............................................................................42

5.13 Recording Your Conversations ....................................................................43

5.14 Voice Mail Transfer ........................................................................................44

5.15 Remote Call Forwarding ................................................................................45

5.16 Assigning and Cancelling Telephone Numbers for Call Transfer to Outside

Line ..................................................................................................................47

5.17 Assigning Your Telephone Numbers for Remote Automatic Log-in and Toll

Saver ................................................................................................................48

5.18 Personal Custom Service ..............................................................................49

5.19 Timed Reminder .............................................................................................51

5.20 Bookmarks ......................................................................................................52

5.21 Recovering Deleted Messages ......................................................................53

Document Version 3.0 2010/07 Subscriber’s Manual 3

Table of Contents

5.22 Mailbox Capacity Warning .............................................................................54

6 DPT Feature Programming for KX-TDE and KX-TDA Series

PBXs .........................................................................................................55

6.1 Programming Your Extension for LCS .........................................................55

6.2 Programming Your Extension for Conversation Recording ......................57

6.3 Programming Your Extension for Voice Mail Transfer ...............................58

7 APT/DPT Feature Programming for KX-TA, KX-TD, and KX-TE Series

PBXs .........................................................................................................59

7.1 Programming Your Extension for LCS .........................................................59

7.2 Programming Your Extension for Conversation Recording ......................62

7.3 Programming Your Extension for Voice Mail Transfer ...............................63

8 Appendix ..................................................................................................64

8.1 Quick Reference .............................................................................................64

8.2 Service Access Commands ..........................................................................66

Index..................................................................................................................67

4 Subscriber’s Manual Document Version 3.0 2010/07

Table of Contents

1 Introduction to the

VPS

1.1 Introduction to the

VPS

The Panasonic Voice Processing System

(VPS) is a powerful tool that will help you

manage your voice communications and

thereby increase your productivity. As a

subscriber (the owner of a VPS mailbox),

you can:

• Send a message to one or more people

inside or outside your office.

• Transfer messages to other subscribers

and add your own comments.

• Access your mailbox and listen to your

messages, even when out of the office.

• Have the VPS call, beep, or e-mail you

when someone leaves you a message.

• Be notified by the message waiting lamp

on your extension when new messages

have been recorded in your mailbox.

• Screen your calls.

• Create a set of options and functions

exclusive to your mailbox (Personal

Custom Service) that can be selected by

your callers.

• And more…

Before You Begin

In order to use the VPS as a subscriber, you

need to know the following information. The

VPS System Manager can help you if you

do not know this information.

• The extension number of the VPS that

you should dial in order to access the

VPS.

• Your mailbox number and extension

number (In many cases these are the

same number, but it is possible they are

not).

• Your mailbox password (if set).

• The System Manager’s telephone

number. The System Manager is the

person you should refer to when you

have any problems with the VPS.

Once you know this information, you are

ready to use the VPS.

Using the VPS

There are two ways to use the VPS; you can

be either a subscriber, or a caller.

A subscriber is a VPS user who has his or

her own mailbox. Subscribers can play back

their own messages, leave messages for

other subscribers, record a message that is

then sent to multiple parties (including

outside parties), record greeting messages,

etc. In order to use the VPS as a subscriber,

you must first "log in" to your mailbox. This

usually involves dialling your mailbox

number and entering your password. Once

you have logged in, you can use

"Subscriber Services"; Subscriber Services

are all the features and functions you can

access or perform as a subscriber.

A caller can generally be thought of as an

outside party. Callers can leave messages

for VPS subscribers or use the VPS to be

connected to specific extensions, but they

do not log in to the VPS before using these

features, and the number of features they

can use is limited.

Prompts

One essential characteristic of the VPS is its

use of "prompts". Prompts are recorded

voice guidance messages that help you set

and use VPS features. Prompts also help

callers when the VPS is handing their calls.

Depending on how your VPS is

programmed, subscribers and callers can

select the language they prefer for VPS

prompts.

Prompt example:

Main Menu of Subscriber Services

"To receive the message, press [1]."

"To deliver a message, press [2]."

Document Version 3.0 2010/07 Subscriber’s Manual 5

1.1 Introduction to the VPS

"For mailbox management, press [3]."

"For Automated Attendant status, press

[4]."

"To set up Message Waiting Notification,

press [5]."

"For other features, press [6]."

"To end this call, press [*]."

VM Menu

Certain PBXs (telephone systems) and

telephones are compatible with "VM

Menu"; this feature displays VPS prompts

on the display of your telephone, prompting

you visually instead of audibly. To select a

VPS operation displayed on the display,

press the soft button next to the desired

prompt. Use the Navigator Key to scroll up

or down to view additional prompts when

available (When the Navigator Key is not

used to scroll up or down through options, it

can be used to adjust volume.).

This feature is not available with certain

PBXs and may be disabled by the System

Administrator or System Manager for your

mailbox.

VM Menu example:

Main Menu of Subscriber Services

Main Menu

Receive Msg.

Deliver Msg.

Mbx. Management

A.A. Status

EXIT ENTER

Note

• Operations shown in this manual are

for when operating the VPS by

following audible prompts.

• Operations necessary to operate the

VPS using VM Menu will vary slightly

from these instructions.

• If too many subscribers are using

VM Menu at the same time, VM

Menu messages will not be

displayed and prompts will be heard

instead.

• This feature is only available with

Panasonic KX-TDE and KX-TDA

series PBXs using DPT Integration.

For more information, consult your

System Administrator.

Logging in to Your Mailbox for the

First Time

The first time you log in to your mailbox,

there are certain mailbox settings you

should perform before using any other

Subscriber Services. These settings identify

you as the owner of your mailbox, and are

described in "2 Logging in to and

Configuring Your Mailbox".

•Password

•Subscriber’s Name

•Personal Greeting Messages

Your VPS may be programmed to initiate a

"Subscriber Tutorial" the first time you log in

to your mailbox. If the Subscriber Tutorial is

enabled, VPS prompts will guide you

through the mailbox configuration process.

6 Subscriber’s Manual Document Version 3.0 2010/07

1.1 Introduction to the VPS

2 Logging in to and

Configuring Your

Mailbox

2.1 Logging in to Your

Mailbox

In order to access Subscriber Services (to

play messages, change mailbox settings,

etc.), you must first log in to your mailbox.

There are 2 ways to log in to your mailbox:

Automatic Log-in:

When logging in to your mailbox from your

own extension, you do not need to enter any

special commands or your mailbox number.

This feature is not available with certain

PBXs and may be disabled by the System

Administrator for your mailbox.

Manual Log-in:

You need to enter the Voice Mail Service

Command [#6] followed by [ ] and your

mailbox number. Manual Log-in is

necessary when logging in to your mailbox

using someone else’s extension, when

Automatic Log-in is not available with your

PBX, or when Automatic Log-in is not

enabled for your mailbox.

You will know that you have logged in

successfully because the VPS will

announce either the Main Menu of

Subscriber Services or the number of new

messages you have, or the VM Menu will be

displayed.

Automatic Log-in

1. Go off-hook.

2. Enter the extension number of the VPS.

3. Enter your password, then

• You can skip this step if your mailbox

has no password.

Manual Log-in

1. Go off-hook.

2. Enter the extension number of the VPS.

4. and your mailbox number.

5. Enter your password, then

• You can skip this step if your mailbox

has no password.

Note

• When following audible prompts

only: if Autoplay New Messages is

enabled for your mailbox, new

messages will be played back

automatically each time you log in to

your mailbox. New messages will be

played back one after the other

automatically (i.e., you do not need

to press a button to play the next

message). For more information,

consult your System Administrator.

• If Message Waiting Lamp is enabled

for your mailbox, the message lamp

on your telephone will light when you

receive a new message. You can log

in to your mailbox and play back a

new message automatically simply

by going off-hook and pressing the

message button on your telephone.

The VPS will play back the first new

message only. To play back other

messages, press the appropriate

button.

• The VPS will announce the number

of total messages, the number of

new messages, or the length of new

messages depending on the Class

of Service (COS) settings of your

mailbox.

• If the Subscriber Tutorial is enabled

for your mailbox, VPS prompts will

guide you through the mailbox

configuration process the first time

you log in to your mailbox (see

2.2 Subscriber Tutorial (Easy

Mailbox Configuration)).

Document Version 3.0 2010/07 Subscriber’s Manual 7

2.1 Logging in to Your Mailbox

2.2 Subscriber Tutorial

(Easy Mailbox

Configuration)

Your VPS may be programmed to present

a "Subscriber Tutorial" to you the first time

you log in to your mailbox. If the Subscriber

Tutorial is enabled, VPS prompts will guide

you through the mailbox configuration

process. Simply by following the prompts,

you can configure the following items. You

can configure these items later manually if

necessary, as explained later in this section.

This feature may be disabled by the System

Administrator or System Manager for your

mailbox.

Password: If your mailbox has a password,

you must enter it using the dial keys (0–9)

whenever you log in to your mailbox. Your

password can contain up to 16 digits.

Subscriber’s Name: This is a recording of

your name. Other subscribers will hear your

name when they listen to messages you left

for them. It may also be heard by callers

when they use the Dialling by Name feature.

Personal Greetings: When callers are

directed to your mailbox they will hear one

of 3 Personal Greeting Messages. After the

greeting is played, a tone will sound, and the

caller can leave a message.

•No Answer Greeting:

Heard by callers when you do not

answer their calls. A common example

might be, "This is (name). I can’t take

your call right now…".

•Busy Signal Greeting:

Heard by callers when you are on

another call. A common example might

be, "This is (name). I’m on another call

right now…".

•After Hours Greeting:

Heard by callers when the VPS is in

night mode. A common example might

be, "This is (name). I’ve gone home for

the day…".

Note

• You may be asked to enter your

password after logging in to your

mailbox. If you do not know this

password, ask your System

Administrator.

Starting the Subscriber Tutorial

1. Log in to your mailbox.

• See 2.1 Logging in to Your Mailbox

if necessary.

2. Confirm that the Subscriber Tutorial has

begun.

• The VPS will announce, "Welcome

to the Voice Processing System.

This is the Subscriber Tutorial

service.".

• If the tutorial does not begin, it may

be disabled for your mailbox. For

more information, consult your

System Administrator.

3. Go to "Setting Your Password for the

First Time" or "Changing Your

Password" as necessary.

Setting Your Password for the First

Time

1. Set your password when prompted by

entering the desired password then

pressing

• To prevent unauthorised access, we

strongly recommend selecting a

long and random password. Please

avoid using obvious number

combinations for the password.

• It is necessary to set a password

equal to or longer than the specified

number of digits by default. For more

information, consult your System

Administrator.

to accept.

3. Go to "Recording the Owner’s Name

(Your Subscriber Name)".

8 Subscriber’s Manual Document Version 3.0 2010/07

2.2 Subscriber Tutorial (Easy Mailbox Configuration)

Changing Your Password

to change your password.

2. Set your new password by entering the

desired password then pressing

• To prevent unauthorised access, we

strongly recommend selecting a

long and random password. Please

avoid using obvious number

combinations for the password.

• If your password is shorter than the

minimum password length assigned

to the VPS, the VPS will announce

"Incorrect entry", and you will need

to select a longer password. For

more information, consult your

System Administrator.

to accept.

4. Go to "Recording the Owner’s Name

(Your Subscriber Name)".

Recording the Owner’s Name (Your

Subscriber Name)

1. State your name after the tone.

to end recording.

to accept.

4. Go to "Recording Your Greeting

Messages".

Recording Your Greeting Messages

The VPS will prompt you to record your No

Answer, Busy Signal, and After Hours

greeting messages. If you do not record a

greeting message, a prerecorded greeting

message will be used.

1. Record your greeting message, after the

tone.

to end recording.

3. Follow the prompts as necessary.

•

to review.

•

to accept.

•

to record the message again.

•

to add.

• to delete and exit.

Confirming Your Settings

to confirm your settings.

2. Go on-hook.

Document Version 3.0 2010/07 Subscriber’s Manual 9

2.2 Subscriber Tutorial (Easy Mailbox Configuration)

2.3 Changing or Deleting

Your Personal Greeting

Messages

After callers reach your mailbox, they will

hear your personal greeting message. You

can record 4 kinds of Personal Greetings;

the appropriate greeting will be played for

callers. If you delete or do not record a

greeting message, a prerecorded greeting

message will be used.

•No Answer Greeting:

Heard by callers when you do not

answer their calls. A common example

might be, "This is (name). I can’t take

your call right now…".

•Busy Signal Greeting:

Heard by callers when you are on

another call. A common example might

be, "This is (name). I’m on another call

right now…".

•After Hours Greeting:

Heard by callers when the VPS is in

night mode. A common example might

be, "This is (name). I’ve gone home for

the day…".

•Temporary Greeting:

A special greeting that, if recorded, is

heard by callers instead of the other

greetings. A common example might be,

"This is (name). I’m out of the office this

week…".

Follow the steps below to record or delete

your Personal Greeting Messages.

1. Log in to your mailbox.

• See 2.1 Logging in to Your Mailbox

if necessary.

3. Select the desired greeting.

No Answer Greeting.

Busy Signal Greeting.

After Hours Greeting.

Caller ID Greeting (may not be

available; see 5.10 Personal Greetings

for Caller ID).

Temporary Greeting.

4. Follow the prompts as necessary.

to change the greeting.

to delete the selected greeting.

• The greeting will be deleted; go

on-hook to finish.

5. Record your greeting message, after the

tone.

• We recommend stating your name in

your greeting messages, so that

callers will know they have reached

the correct mailbox.

• The maximum length of each

greeting message is 1 minute by

default.

to end recording.

7. Follow the prompts as necessary, or go

to step 8.

•

to review.

•

to rerecord the greeting

message (repeat the steps above as

necessary).

•

to add to the greeting message

you just recorded.

• to delete the greeting message

and exit.

to accept.

9. Record or delete other greeting

messages as necessary by following the

prompts, or go to step 10.

No Answer Greeting.

Busy Signal Greeting.

After Hours Greeting.

Caller ID Greeting (may not be

available; see 5.10 Personal Greetings

for Caller ID).

Temporary Greeting.

10. Go on-hook.

Note

• A Temporary Personal Greeting is

played instead of all your other

greetings until it is deleted. Each

time you log in to your mailbox, the

VPS will ask you if you want to turn

off (delete) your Temporary

Personal Greeting.

• Make sure you go on-hook only after

you have accepted your new

10 Subscriber’s Manual Document Version 3.0 2010/07

2.3 Changing or Deleting Your Personal Greeting Messages

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