Panasonic NCP500 Manual de usuario

Pure IP-PBX

Operating Manual

Thank you for purchasing a Panasonic Pure IP-PBX.

Please read this manual carefully before using this product and save this manual for future use.

KX-NCP500/KX-NCP1000: PBMPR Software File Version 2.0200 or later

Document Version: 2009-11

KX-NCP500

KX-NCP1000

Panasonic Telephone Systems

www.voicesonic.com

Phone 877-289-2829

Panasonic KX-NCP500, KXNCP500, NCP500, KX-NCP1000, KXNCP1000, NCP1000

Feature Highlights

IP Communication

This PBX supports IP communication using

a variety of IP telephones, such as the KX-NT300

series with Self Labeling and/or Bluetooth

wireless headsets, Panasonic IP Softphones

and SIP Extensions.

SIP Extension

IP Softphone

IP Proprietary

Telephone

A Panasonic telephone that is equipped with

a Navigator Key/Jog Dial and a display helps

you to access desired features easily. Also, you

will be informed of the arrival of an incoming call

or a message waiting by the lamp if it is equipped.

Easy Operation

ENTER

Navigator Key Jog Dial Message/Ringer Lamp

Consult your dealer 1.1 Before Operating the Telephones

(Page 18)

This PBX supports the use of cellular phones

with the PBX. Cellular phones can make and

receive calls as if they were registered

extensions.

Cellular Phone Features

This PBX optionally supports a Portable Station

(PS) system. PSs can be used in the PBX

with other wired telephones.

Wireless System

1.6 Cellular Phone Features (Page 158) 1.3.77 Wireless XDP Parallel Mode

(Page 143)

You can set incoming calls to be redirected

to your message box to let callers leave voice

messages when you are unable to answer

the phone.

Simplified Voice Message

Hello, this

is 204. Please

leave your

message.

This PBX offers a built-in Call Center feature

called Incoming Call Distribution (ICD) Group.

Incoming calls to an ICD Group can be queued

or redirected to a preprogrammed destination,

answered in order of priority and monitored by

a supervisor extension.

Queuing

Customers

ICD Group

Call Center

1.3.63 SVM (Simplified Voice Message)

(Page 118)

1.3.35 ICD GROUP FEATURES (Page 88)

2 Operating Manual Document Version 2009-11

Feature Highlights

CA Client users can connect to the PBX without

using an external server. CA Client users can

make calls by clicking in a phonebook on their

PC, as well as use many other features.

(Client)

Communication Assistant (CA)

This application can calculate call cost estimates

and track call activity for calls that are made

through the PBX. Installing the CA Call

Accounting web server software allows you to

access CA Call Accounting from any PC by using

a web client. You can sort and view, print, or

export call information with the web client.

(Client)

(Web Server)

CA Call Accounting

Consult your dealer Consult your dealer

In This Manual,

•The following abbreviations are used:

APT ® Analog Proprietary Telephone

Display PT ® Proprietary Telephone with a Display

DPT ® Digital Proprietary Telephone

IP-PT ® IP Proprietary Telephone

PS ® Portable Station

PT ® Proprietary Telephone

SIP Extension ® Session Initiation Protocol Extension

SLT ® Single Line Telephone

•The illustrations of the PBX are based on the KX-NCP500.

•The following icons are used frequently.

ConditionsHints

Notice

•This PBX supports SIP (Session Initiation Protocol) Extensions. However, some PBX features may not be

available for SIP Extensions, depending on your telephone type.

•Under power failure conditions, the connected telephones may not operate. Please ensure that a separate

telephone, not dependent on local power, is available for emergency use.

•Prior to connection of this product, please verify that the intended operating environment is supported.

Satisfactory performance cannot be guaranteed for the following:

–interoperability and compatibility with all devices and systems connected to this product

–proper operation and compatibility with services provided by telecommunications companies over

connected networks

NOTES

•This manual provides basic information on how you can access commonly used PBX functions with

proprietary telephones (PTs), single line telephones (SLTs), portable stations (PSs), and DSS Consoles.

Document Version 2009-11 Operating Manual 3

Feature Highlights

For detailed information about each feature or setting, refer to the Feature Manual or PC Programming

Manual.

•In this manual, several kinds of PTs appear, as follows:

–IP Proprietary Telephone (IP-PT)

–Digital Proprietary Telephone (DPT)

–Analog Proprietary Telephone (APT)

–Proprietary Telephone with a Display (Display PT)

"PT" is used as a generic term to represent all of these PTs. If a PBX feature only supports specific PTs,

such as IP-PTs, the available telephone types are clearly indicated.

•IP-PTs/SIP Extensions may become busy and you may not be able to make or receive calls, depending

on the network status.

•The contents of this manual apply to PBXs with a certain software version, as indicated on the cover of

this manual. To confirm the software version of your PBX, refer to the PC Programming Manual or PT

Programming Manual.

•Product specifications are subject to change without notice.

•The buttons and operations for the KX-NT400 differ from those for the other PTs. KX-NT400 users should

refer to the Operating Instructions of the KX-NT400.

Notes for SIP Extension Users

Before using a SIP Extension, please read the following notes.

a. The following features are available for SIP Extension users:

–Making calls

–Answering calls

–Holding calls

–Transferring calls (You cannot go on-hook before the transferred party answers.)

b. The available operations using feature numbers are limited. Refer to the telephone types displayed at the

top left of each operation.

c. A KX-HGT100 user can access some PBX features using the feature numbers. Some features are only

available when the firmware of the KX-HGT100 and the MPR software file version of the PBX are upgraded

to their latest versions. Refer to "1.5.1 Operation List". For more details, consult your dealer.

d. A KX-HGT100 user can store and dial phone numbers in his/her telephone for personal use through

KX-HGT100 programming.

e. The tones listed in "4.3.1 Tone" are not available for SIP Extension users. Tones or the tone types may

vary depending on the type of telephone being used. For example, when you put a call on hold, a specific

tone for the SIP Extension may be heard, or no tone may be heard.

f. Any number pressed while hearing a Busy/DND/Reorder tone, such as the feature number to activate

Automatic Callback Busy, will be ignored.

g. The operations for SIP Extensions may differ from the steps in this manual, and may vary depending on

the type of telephone being used.

4 Operating Manual Document Version 2009-11

Feature Highlights

Safety Notices

Please observe the safety notices in this manual in order to avoid danger to users or other people, and prevent

damage to property.

The notices are classified as follows, according to the severity of injury or damage:

WARNING This notice means that misuse could result in death or serious injury.

CAUTION This notice means that misuse could result in injury or damage to property.

Trademarks

•The Bluetooth® word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by

Panasonic Corporation is under license.

•All other trademarks identified herein are the property of their respective owners.

Document Version 2009-11 Operating Manual 5

Feature Highlights

Important Safety Instructions

When using your telephone equipment, basic safety precautions should always be followed to reduce the risk

of fire, electric shock and injury to persons, including the following:

•Do not use the product near water, for example, near a bathtub, wash bowl, kitchen sink, or laundry tub,

in a wet basement, or near a swimming pool.

•Avoid using wired telephones during an electrical storm. There is a remote risk of electric shock from

lightning.

•Do not use a telephone in the vicinity of a gas leak to report the leak.

•Rack Mount Instructions—The following or similar rack-mount instructions are included with the installation

instructions:

a. Elevated Operating Ambient—If installed in a closed or multi-unit rack assembly, the operating ambient

temperature of the rack environment may be greater than room ambient. Therefore, consideration

should be given to installing the equipment in an environment compatible with the maximum ambient

temperature (Tma) specified by the manufacturer.

b. Reliable Earthing—Reliable earthing of rack-mounted equipment should be maintained. Particular

attention should be given to supply connections other than direct connections to the branch circuit (e.g.,

use of power strips).

SAVE THESE INSTRUCTIONS

6 Operating Manual Document Version 2009-11

Important Safety Instructions

Important Information

SAVE THESE INSTRUCTIONS

WARNING

SAFETY REQUIREMENTS

For All Telephone Equipment

•The product must only be installed and serviced by qualified service personnel. The product should be

used as-is from the time of purchase; it should not be disassembled or modified. Disassembly or

modification can cause a fire, electric shock, or damage to the product.

•Do not allow rain to fall on the product or expose the product to moisture. Do not let water, oils, or other

liquids to splash onto the product. Such conditions can lead to fire or electric shock, and may impair the

performance of the product.

•Follow all warnings and instructions marked on the product.

•Do not place the product on an unstable or uneven surface. If the product were to fall over, it may cause

injury or damage to the product.

•Products that require a power source should only be connected to the type of electrical power supply

specified on the product label. If you are not sure of the type of power supply to your home, consult your

dealer or local power company.

•For safety purposes some products are equipped with a grounded plug. If you do not have a grounded

outlet, please have one installed. Do not bypass this safety feature by tampering with the plug.

•Do not allow anything to rest on the power cord. Do not locate the product where the power cord may be

stepped on or tripped on.

•Do not supply power to a combination of devices that exceeds the total rated capacity of the wall outlets

or extension cables used. If outlets, power strips, extension cords, etc. are used in a manner that exceeds

their rated capacity, they emit large amounts of heat, which could cause a fire.

•Regularly clean dust off of all equipment. Excessive amounts of dust can lead to fire or electric shock, and

may impair the performance of the product.

•Unplug the product from the wall outlet and contact your dealer in the following cases:

a. When the power supply cord or plug is damaged or frayed.

b. If liquid has been spilled into the product.

c. If the product has been exposed to rain or water.

d. If the product does not operate according to the operating instructions. Adjust only the controls that are

explained in the operating instructions. Improper adjustment of other controls may result in damage

and may require service by a qualified technician to restore the product to normal operation.

e. If the product has been dropped or the cabinet has been damaged.

f. If product performance deteriorates.

For the PBX

•If damage to the unit exposes any internal parts, disconnect the power supply cord immediately and return

the unit to your dealer.

•Unplug this unit from the AC outlet if it emits smoke, an abnormal smell or makes unusual noise. These

conditions can cause fire or electric shock. Confirm that smoke has stopped and contact an authorized

Panasonic Factory Service Center.

•This unit is equipped with a grounded plug. For safety reasons this plug must only be connected to a

grounded outlet that has been installed according to applicable regulations.

•Do not insert objects of any kind into this product, as they may touch dangerous voltage points or short out

parts that could result in a fire or electric shock.

Document Version 2009-11 Operating Manual 7

Important Information

•Use only the power cord and batteries indicated in this manual. Do not dispose of batteries in a fire, as

they may explode. Dispose according to local regulations.

CAUTION

SAFETY REQUIREMENTS

For All Telephone Equipment

•Unplug the product from the wall outlet before cleaning. Wipe the product with a soft cloth. Do not clean

with abrasive powders or with chemical agents such as benzene or thinner. Do not use liquid cleaners or

aerosol cleaners.

•The product should be kept free of dust, moisture, high temperature (more than 40 °C [104 °F]), and

vibration, and should not be exposed to direct sunlight.

For the PBX

•To reduce the risk of fire, use only No. 26 AWG or larger (e.g., 24 AWG) UL Listed or CSA Certified

Telecommunication Line Cord.

•Only use the 19-inch rack mounting equipment (attachment bracket, screws) included with the PBX.

•When relocating the equipment, first disconnect the telecom connection before disconnecting the power

connection. When the unit is installed in the new location, reconnect the power first, and then reconnect

the telecom connection.

•The power supply cord is used as the main disconnect device. Ensure that the AC outlet is located near

the equipment and is easily accessible.

•Slots and openings in the front, back and bottom of the cabinet are provided for ventilation; to protect it

from overheating, these openings must not be blocked or covered. The openings should never be blocked

by placing the product on a bed, sofa, rug, or other similar surface while in use. The product should never

be placed near or over a radiator or other heat source. This product should not be placed in a sealed

environment unless proper ventilation is provided.

•To protect this unit from static electricity, do not touch any external connectors of the unit.

•When this product is no longer in use, make sure to detach it from the rack.

SECURITY REQUIREMENTS

In order to use the PBX safely and correctly the Security Requirements below must be observed. Failure to do

so may result in:

•Loss, leakage, falsification or theft of user information.

•Illegal use of the PBX by a third party.

•Interference or suspension of service caused by a third party.

What is User Information?

User Information is defined as:

1. Information stored on the SD Memory Card:

Phonebook data, user IDs, system settings data, passwords (User/Administrator/Installer), Personal

Identification Numbers (PINs), etc.

2. Information sent from the PBX to a PC or other external device:

Phone call data (including telephone numbers of outside parties), call charge data, etc.

Requirements

1. The SD Memory Card contains software for all the processes of the PBX and all customer data. It can be

easily removed and taken away from the PBX by a third party. Therefore, do not allow unauthorized access

to prevent data leakage.

2. Always make backups of data stored on the SD Memory Card. For details, consult your dealer.

8 Operating Manual Document Version 2009-11

Important Information

3. To prevent illegal access from the Internet, activate a Firewall.

4. To avoid unauthorized access and possible abuse of the PBX, we strongly recommend:

a. Keeping the password secret.

b. Selecting a complex, random password that cannot be easily guessed.

c. Changing your password regularly.

5. Perform the following when sending the PBX for repair or handing it over to a third party.

a. Make a backup of data stored on the SD Memory Card.

b. Using an SD formatter, format the SD Memory Card so that information cannot be retrieved from it.

6. To prevent data leakage, render the SD Memory Card physically unusable before disposal.

7. When user information is sent from the PBX to a PC or other external device, the confidentiality of that

information becomes the responsibility of the customer. Before disposing of the PC or other external device,

ensure that data cannot be retrieved from it by formatting the hard disk and/or rendering it physically

unusable.

Notice

SAFETY REQUIREMENTS

For All Telephone Equipment

•Read and understand all instructions.

For the PBX

•Keep the unit away from heating appliances and devices that generate electrical noise such as fluorescent

lamps, motors, and televisions. These noise sources can interfere with the performance of the PBX.

•If you are having problems making calls to outside destinations, follow this procedure to test the CO lines:

1. Disconnect the PBX from all CO lines.

2. Connect known working single line telephones (SLTs) to those CO lines.

3. Make a call to an external destination using those SLTs.

If a call cannot be carried out correctly, there may be a problem with the CO line that the SLT is connected

to. Contact your telephone company.

If all SLTs operate properly, there may be a problem with your PBX. Do not reconnect the PBX to the CO

lines until it has been serviced by an authorized Panasonic Factory Service Center.

Notes

SAFETY REQUIREMENTS

For All Telephone Equipment

•Never attempt to insert wires, pins, etc. into the vents or holes of the product.

Document Version 2009-11 Operating Manual 9

Important Information

Attention

•When using a Panasonic proprietary telephone (PT), use only the correct Panasonic handset.

•For users of PC Phone (Free License Version) shipped with KX-DT301/KX-T7601 USB Module:

All features of the PC Phone software are available for 90 days from the date of installation.

After this period expires, the following buttons on the Operation Screen will become unavailable:

–Recording

–TAM

–Voice Memo

–Text Memo

–Speed

To continue using any of the corresponding features after the trial period, please purchase KX-TDA0350

(PC Phone, 5 licenses).

Notice for users in California

This product contains a CR coin cell lithium battery that

contains perchlorate material—special handling may apply.

See www.dtsc.ca.gov/hazardouswaste/perchlorate

10 Operating Manual Document Version 2009-11

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