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Smooth Operator Configuration Note

For Smooth Operator Family of Products

Disclaimer: Configuration Notes are designed to be a general guide reflecting Octel's experience

configuring its systems. These notes cannot anticipate every configuration possibility given the inherent

variations in all hardware and software products. Please understand that you may experience a problem not

detailed in a Configuration Note. If so, please notify Sales Engineering at (408)324-3066, and if

appropriate we will include it in our next revision. Octel accepts no responsibility for errors or omissions

contained herein.

Octel

Voice

Processing

Module

Configuration Note 77200

Panasonic®DBS *

Revised 6/30/98

Analog Ports

Personal Computer

Voice Board(s)

Panasonic DBS

1.0 METHOD OF INTEGRATION

Inband. Call forward to personal greeting is achieved via DTMF signals

passed from the Panasonic DBS to the Smooth Operator family of

products. Message waiting indicators are set and canceled by dialing a

feature access code followed by the extension number. A hookflash

followed by the extension transfers the caller to the operator.

1.1 SUPPORTED VOICE PROCESSING MODULES

All references to Smooth Operator pertain to the entire DOS family of

products

Inband signaling is used for

integration

All references to Smooth

Operator pertain to the entire

DOS family of products

Smooth Operator Configuration Note (77200)

Panasonic DBS Confidential Page 2

The above information is provided by Octel Communications Corporation as a guide.

See disclaimer on page 1

Octel Communications

2.0 SMOOTH OPERATOR ORDERING INFORMATION

There are many options available for both kit and turnkey versions of this

product, depending on the application. Please consult with your sales

representative.

3.0 PBX HARDWARE REQUIREMENTS

This note is compatible with the complete Panasonic DBS line.

Analog Station card VB43621A for Rev 6.0 with CPC A2.

Provides 8 ports per card and Positive disconnect.

Analog Station card VB43621 for Revisions prior to 6.0 with

CPCB. Provides 8 ports per card and Busy tone for disconnect.

DTMF Receiver card - MFR VB-43431, additional equipment may

be required based on system configuration. Refer to PBX

installation requirements when ordering receiver cards.

Ring Generator - SLT ringer box VB-2089P

Call processor card CPC-A VB-43410, Call processor card CPC-B

VB-43411, Call processor card CPC-AII VB-43412, or Call

processor card CPC-S VB-42050, Call processor card CPC-M Call

processor card CPC-EX.

VB-43709 Single Line Telephone Adapter, may be used when

multiple analog station are not available

3.1 PBX SOFTWARE REQUIREMENTS

CPC-EX Version 1.0 and Version 2.0

CPC-S/M, Version 1.1 and Version 2.0

CPC-A Version 3.31

CPC-B and CPC-AII, Version 6.0, Version 6.03, Version 6.1,

Version 7.0, Version 7.1, Version 8.0, and Version 9.0.

4.0 SUPPORTED FEATURES

[9] Items are supported

System Forward to Personal Greeting Message Waiting 2

All Calls [9] LCD Display [ ]

Ring/no answer [9] LED 2 [9]

Busy [9] Stutter Dial Tone [9]

Busy/No Answer [9] Voice Mail Key 2, 3 [9]

Do Not Disturb [ ] Multiple Return to Operator [9]

Station Forward to Personal Greeting Direct Call 3, 4 [9]

All Calls [9] Auto Attendant [9]

Ring/no answer [ ] Outcalling 2 [9]

Busy [ ] Personal Greeting of Original-Called Party

Busy/No Answer [9] Multiple Call Forward [9]

Do Not Disturb 1 [9] Double Call Forward [ ]

Flexible Forwarding Call Coverage [

]

Forward to No Answer Greeting [ ] Intercom Paging [ ]

Forward to Busy Greeting [ ] Supervised Transfers 5

Intercom/CO Forwarding [ ] Call Screening 5 [9]

PBX hardware requirements

PBX software requirements

Supported integration features

Smooth Operator Configuration Note (77200)

Panasonic DBS Confidential Page 3

The above information is provided by Octel Communications Corporation as a guide.

See disclaimer on page 1

Octel Communications

Call Queuing 5 [9]

Intercom Paging 5 [9]

Record Telephone Conversation [ ]

Notes: 1See Sections 7.1 & 7.2 2 See Section 7.3 3 Rev 6.0 Only

4 See Section 7.5 5 See Section 7.4

4.1 DISCONNECT TYPE

Disconnect on versions 2.1 up to version 6.0 can be set to send busy tone

on disconnect. Versions 6.0 can provided drop in loop current on

disconnect provided that you are using the correct station card. (See

section 3.0). For proper external disconnect supervision, Ground start or

Supervised Loop start CO lines are recommended.

In order for the disconnect to function, you must be using CPC-B version

5.00 software or higher, CPC-A 3.31 or higher, CPC-AII, CPC-S/M, or

CPC-EX.

5.0 CONFIGURING THE PANASONIC DBS

Before you begin programming, It is recommended that a hard copy of the

customer database be obtained to verify existing programming.

Not all administrative possibilities are shown. The scope of this document

does not include discussing all features and their interactions. Initial

Startup or Default values on the Switch are assumed.

5.1 CONFIGURING THE PANASONIC SYSTEM

PARAMETERS

Voice Mail Busy Tone:

The Panasonic DBS can be programmed to send a busy tone on disconnect.

FF1 2# 1# 21# (0-1)#

0 = Silence

1 = Busy Tone

Or:

AEC Disconnect / Drop in Loop (version 6.0 only)

The AEC Disconnect is used to send Drop in Loop current on disconnect.

This applies to version 6.0 CPC A2 card VB43621A only.

FF3 (Smooth Operator port/extension)# 46 (0 or 1)#

0 = Disabled

1 = Enabled

Repeat this step for all Smooth Operator ports

AEC Disconnect Timing

This parameter is used to set the length of the Drop in loop.

FF1 2# 1# 35# (0 to 15)

15 = 1500 milliseconds of Drop in Loop (recommended)

SLT Onhook Flash Timer

The SLT Onhook timer is used to determine the length of a Hook Flash.

Programming PBX system

parameters

Smooth Operator Configuration Note (77200)

Panasonic DBS Confidential Page 4

The above information is provided by Octel Communications Corporation as a guide.

See disclaimer on page 1

Octel Communications

FF1 3# 14# 4#

4 = a valid flash must be 200 to 1500 ms

5.2 ANSWER SUPERVISION FOR SMOOTH OPERATOR

This feature allows the DBS to send an answer signal to Smooth Operator.

In releases prior to CPC-AII and CPC-B Version 5.0, Smooth Operator did

not receive a signal to indicate that a DBS extension had answered. To

determine that the extension had answered, the Smooth Operator had to

wait until it stopped receiving ringback tone. Waiting for the ringback to

stop often delayed connection times for calls from Smooth Operator to

extensions. Sending an answer signal provides quicker response time

between the DBS and the Smooth Operator. Call analysis must be run

manually for this feature to work.

The following programming can be performed from an attendant phone or

any other phone that has entered the programming access code.

To assign an answer signal code:

1. Press the ON/OFF key.

• The phone issues intercom dial tone.

• The ON/OFF LED lights.

2. Press the PROG key.

3. Dial “#94.”

4. Enter the Answer Signal Code (1 to 5 digits, # is suggested).

5. Press the HOLD key.

5.3 DID/DNIS TO A SMOOTH OPERATOR MAILBOX

DID/DNIS to a Smooth Operator Mailbox allows DID/DNIS calls to be

routed to a Smooth Operator mailbox that is not connected to a physical

extension.

Note: See Section 7.9.

To implement this feature, the DID/DNIS trunks must be assigned to ring

at the Smooth Operator. Once Smooth Operator answers, the DBS sends a

DID/DNIS Answer Code required by the Smooth Operator plus the final

DID/DNIS digits to the Smooth Operator. The DID/DNIS Answer Code

signals the Smooth Operator to open with a greeting and the DID/DNIS

digits specify the appropriate mailbox.

Note: Smooth Operator Does not require a DID/DNIS Answer Code and

we suggest deleting the DID/DNIS Answer Code.

To display a DID/DNIS Answer Code:

1. Pick up the receiver or press the ON/OFF key.

2. Press CONF.

3. Dial #95.

4. Press the ON/OFF key.

The ON/OFF LED goes off.

To assign a DID/DNIS Answer Code:

All references to Smooth

Operator pertain to the entire

family of products

Answer Supervision for Smooth

Operator (CPC-AII and CPC-B

Version 5.0 or higher)

DID/DNIS to a Smooth Operator

Mailbox (CPC-B Version 6.0 and

higher)

Smooth Operator Configuration Note (77200)

Panasonic DBS Confidential Page 5

The above information is provided by Octel Communications Corporation as a guide.

See disclaimer on page 1

Octel Communications

1. Pick up the receiver or press the ON/OFF key.

2. Press PROG.

3. Dial #95.

4. Enter the DID/DNIS Answer code required by the Smooth Operator (1 to

6 digits).

5. Press HOLD.

6. Press the ON/OFF key.

The ON/OFF LED goes off.

To delete a DID/DNIS Answer Code:

1. Pick up the receiver or press the ON/OFF key.

2. Press PROG.

3. Dial #95.

4. Press HOLD.

5. Press the ON/OFF key.

The ON/OFF LED goes off

Multiple DID/DNIS

Use this address to enable or disable Multiple DID for analog trunks, or

Multiple DID and DNIS for T1 trunks. By default, Multiple DID/DNIS is

disabled.

Note: We recommend that this feature remain disabled.

With Multiple DID/DNIS enabled, one DID or DNIS number can be

assigned to multiple extensions, which will simultaneously ring when an

outside caller dials the DID or DNIS number.

FF1 2# 1# 32# (0 or 1)#

0=Disables Multiple DID/DNIS ringing.

1=Enables Multiple DID/DNIS ringing.

DID/DNIS to a Smooth Operator Mailbox

This address determines whether (and how many) final digits of a

DID/DNIS phone number are transmitted to Smooth Operator, in cases

where the DID/DNIS trunk is assigned to ring directly to Smooth Operator

(not to a DBS extension phone). This address allows DID/DNIS calls to be

routed to a Smooth Operator Mailbox system that is not connected to a

physical extension.

To implement this feature, assign the DID/DNIS trunks to ring at the

Smooth Operator system (using FF4 ring assignment addresses). Once

Smooth Operator answers, the DBS sends a DID/DNIS Answer Code that

signals the Smooth Operator system to open the appropriate mailbox, plus

the final DID/DNIS digits (if any) specified in this address.

FF1 2# 1# 36# (0, 1 or 2)#

0=No DID/DNIS digits are transmitted (only the Answer Code).

1=Answer Code, then final 4 DID/DNIS digits are transmitted.

2=Answer Code, then final 3 DID/DNIS digits are transmitted.

Software Version: CPC-B Version

4.0 or higher

Software Version: CPC-B

Version 6.0 or higher

Smooth Operator Configuration Note (77200)

Panasonic DBS Confidential Page 6

The above information is provided by Octel Communications Corporation as a guide.

See disclaimer on page 1

Octel Communications

5.4 VOICE MAIL RINGING

The Voice Mail Ringing feature allows calls from a DBS Automated

Attendant or from an ACD port to ring an extension with the same ring

tone as a CO trunk. The ring pattern is selected in the Extension Distinctive

Ringing program. If a distinctive ringing pattern is not specified, the

ringing pattern will be two seconds on/two seconds off.

Note: We suggest you do not change this feature.

5.6 ONE-TOUCH VM TRANSFER

The VM key can be used by attendants to easily transfer incoming callers

to an extension’s Smooth Operator mailbox. Beginning with CPC-B

Version 5, when a user presses a voice mail key and then presses a

DSS/BLF key, the digits programmed for the DSS/BLF key are transmitted

to the Smooth Operator system.

For example, if an attendant receives an incoming call for station 200 and

the attendant knows that station 200 is busy because the DSS/BLF key is lit

red, the attendant can press the VM key and then press the DSS/BLF key to

automatically transfer the caller to 200’s Smooth Operator mailbox.

For a general description of the VM key as well as instructions on using

the key for personal message retrieval, see “One-Touch VM Access”

section 7.11.

Note: See “Voice Mail Transfer Key” section 5.4 for a similar transfer

key. The Voice Mail Transfer Key provides faster operation but

may not work with some Smooth Operator systems since you do

not wait for the Smooth Operator system to answer before

pressing the DSS/BLF key. The One-Touch VM Access works

with virtually every Smooth Operator systems.

Note: The VM key is assigned differently, depending on whether it is

used for personal message retrieval or attendant transfer. See the

following “Operation” section for instructions.

Note: You cannot program this feature if trunks are assigned to the key.

First clear the FF assignments, then use the following procedures

to assign the VM key.

1. Press the ON/OFF key.

• The phone issues intercom dial tone.

• The ON/OFF LED lights.

2. Press the PROG key.

3. Press the FF key, DSS key, or One-Touch key.

4. Press the CONF key.

5. Press the AUTO key.

6. Dial the Smooth Operator extension number.

Voice Mail Ringing (CPC-AII and

CPC-B Version 3.1 or higher)

One-Touch VM Transfer (CPC-AII

and CPC-B Version 5.0 or higher)

Smooth Operator Configuration Note (77200)

Panasonic DBS Confidential Page 7

The above information is provided by Octel Communications Corporation as a guide.

See disclaimer on page 1

Octel Communications

7. If the key is for personal message retrieval, enter a password (XXX or AUTO followed

by a speed dial number) if desired. If the key is for attendant transfer to Smooth Operator, do

not enter a password but include any special codes (* or #, for example) if they are required

by the Smooth Operator system.

Note: The length of the password and the VM extension number cannot

exceed six digits. If the VM number and the password total more

than six digits, assign the password to a personal or system speed

dial number (0099, 000-199 or 900-909).

8. Press the HOLD key.

5.7 VOICE MAIL TRANSFER KEY

The Voice Mail Transfer (VM/TRF) key allows transfers to Smooth

Operator mailboxes without waiting for Smooth Operator to answer.

The Voice Mail Transfer Key may be assigned from a phone or through

system programming.

To assign a Voice Mail key from a phone:

1. Press the ON/OFF key.

• The phone issues intercom dial tone.

• The ON/OFF LED lights.

2. Press PROG.

3. Press the FF key to be assigned as a Voice Mail Transfer Key.

4. Press CONF AUTO AUTO.

5. Enter the Voice Mail pilot number.

6. Enter any special codes required by the Smooth Operator system.

Note: The length of the Smooth Operator pilot number and special codes

combined cannot exceed six digits. If the VM number and the

special codes require more than six digits, assign the special codes

to a personal or system speed dial number and enter AUTO

followed by the speed dial bin number.

7. Press the HOLD key.

8. Press the ON/OFF key.

• The ON/OFF LED goes off.

Note: See section 7.12

5.8 CONFIGURING THE SMOOTH OPERATOR PORTS

Refer to the programming section in PBX Administration Practices for

information on entering, saving, and exiting database programming.

Terminal Type:

Some DBS extensions are automatically configured when installed on an extension

port. The following program lets you change default terminal assignments. The

Smooth Operator requires the Terminal Type to be assigned as Third Party Voice

Mail.

FF3 (Smooth Operator port/extension)# 2# 10

10 = Third Party Voice Mail

15 = Third Party Voice Mail OPX.

Voice Mail Transfer Key (CPC-A II

and CPC-B 6.0 or higher)

Smooth Operator Configuration Note (77200)

Panasonic DBS Confidential Page 8

The above information is provided by Octel Communications Corporation as a guide.

See disclaimer on page 1

Octel Communications

Note: If the configuration is “Auto”, the system defaults to the phone

type plugged into that port. If no phone is plugged in, the port

defaults to “4” (34-button Key Phone).

Terminal

Type

Description

Manual or

Auto

Configuration

1 Single-Line Telephone (SLT) Auto

2 16-button Key Phone Auto

3 22-button Key Phone Auto

4 34-button Key Phone Auto

5 (not currently used) (N/A)

6 Digital Single-Line Telephone (DSLT) Auto

7 EM/24 Auto

8 OPX Pulse Station Manual

9 OPX DTMF Station -or- SLTA Phone Manual

(OPX) -or- Auto (SLTA)

10 Third-Party Voice Mail Manual

11 DSS/72 #1 (for extension 10 or 100) Manual

12 DSS/72 #2 (for extension 10 or 100) Manual

13 DSS/72 #3 (for extension 11 or 101) Manual

14 DSS/72 #4 (for extension 11 or 101) Manual

15 Third-Party Voice Mail with OPX Manual

16-19 Attendant Consoles 1-4 Manual

20 (not used)N/A

21-28 Integrated ACD channels Auto

29-30 (not used)N/A

31-38 Integrated Auto Attendant channels Auto

39-40 (not used)N/A

41-48 Integrated DBS Voice Mail channels Auto

Repeat this step for all Smooth Operator extensions

Note: See Section 7.10

5.9 ASSIGN SMOOTH OPERATOR PORTS TO A HUNT

GROUP MEMBER TABLE

This option is used to assign a Smooth Operator extension to a specific

position of a hunt group. A maximum of eight extensions can be assigned

to one hunt group. For this example we will assign extension 100 to

position 1, (see position chart below), of hunt group 1.

FF4 3# 1# 3# 100#

ÊÇÉ

(Hunt group) (Position) (Extension Number)

Hunt Group Positions:

3 = Position 1 7 = Position 5

4 = Position 2 8 = Position 6

5 = Position 3 9 = Position 7

6 = Position 4 10 = Position 8

Repeat this step for every Smooth Operator extension. Each Smooth

Operator port occupies a separate position.

Smooth Operator Configuration Note (77200)

Panasonic DBS Confidential Page 9

The above information is provided by Octel Communications Corporation as a guide.

See disclaimer on page 1

Octel Communications

5.10 CONFIGURING SUBSCRIBERS STATIONS

System Call forwarding is used to forward subscribers stations to the

Smooth Operator. If call forward is set from the subscribers station it will

temporarily override the system forwarding.

The system call forward presented below is for DBS version 3.1 and

higher. If you wish to use call screening or queuing you would want to use

option 3, otherwise, for an integrated system, you would use option 1.

Permanent Call Forward Type:

FF3 (subscribers extension) 42# (0 - 3)#

0 = Permanent call forwarding: off

1 = Permanent call forwarding: busy / no answer

2 = Permanent call forwarding: busy

3 = Permanent call forwarding: no answer

Repeat this step as needed for subscribers stations.

Permanent Call Forward Extension:

FF3 (subscribers extension) 43# (Smooth Operator port/extension)#

Repeat this step as needed for subscribers stations.

Call Forward No Answer Timer:

This timer determines how many seconds an unanswered call will ring

before it is forwarded to another destination.

FF1 3# 19# (0 to 15)#

0 = forward after 4 seconds 8 = forward after 36 seconds

1 = forward after 8 seconds 9 = forward after 40 seconds

2 = forward after 12 seconds 10 = forward after 44 seconds

3 = forward after 16 seconds 11 = forward after 48 seconds

4 = forward after 20 seconds 12 = forward after 52 seconds

5 = forward after 24 seconds 13 = forward after 56 seconds

6 = forward after 28 seconds 14 = forward after 60 seconds

7 = forward after 32 seconds 15 = forward after 64 seconds

Program the subscribers stations as needed

The Call Forward No Answer Timers purpose varies depending on which

software is used.

The following summarizes the Call Forward No Answer Timer differences

among CPC-A and CPC-B versions.

CPC Version Timer Purpose

CPC-A Controls Call Forward No Answer

and Hunt Group No Answer Ringing

CPC-B Before 3.1 Controls Call Forward No Answer,

Hunt Group No Answer, CO

Delayed Ringing, and Extension

Smooth Operator Configuration Note (77200)

Panasonic DBS Confidential Page

The above information is provided by Octel Communications Corporation as a guide.

See disclaimer on page 1

Octel Communications

Delayed Ringing.

CPC-B After 3.1 Controls Call Forward No Answer

Only

5.11 PROGRAMMING DIRECT CALL (REV 6.0 ONLY)

Direct Call/Auto login programming is different for two and three digit

extensions. Two digit extensions can be programmed directly onto an FF

Key, whereas three digit extensions require a system speedial number to be

programmed.

In the following examples we will use a * as the code for Autologin. This

is reflected in the Smooth Operator system setup.

Programming Autologin for 2 digit extensions: (through phone only)

FF5 FF Key Assignments for Extensions.

Feature = One-Touch VM Access.

PROG AUTO NN *XX#

NN = Smooth Operator pilot number

* = Autologin Code

XX = two digit subscriber extension number.

Repeat this step for all extensions.

Programming Autologin for 3 digit extensions: (through phone only)

Program a Personal speedial (AUTO 90-99) in the following format:

NNN * XXX#

NNN = Smooth Operator pilot number

* = Autologin Code

XXX = three digit subscriber extension number.

Then use the above speedial number:

FF5 FF Key Assignments for Extensions.

Feature = One-Touch VM Access.

PROG AUTO NNN AUTO (90 - 99)

Personal speedial assignment and key assignment must be repeated for all

extensions. The same personal speedial number can be programmed for

each extension.

6.0 CONFIGURING THE SMOOTH OPERATOR

During the install process, run the Integrator program and choose the

Panasonic DBS. The Integrator will place appropriate feature codes into the

Smooth Operator Setup.

The following codes should be inserted by the integrator.

All references to Smooth

Operator pertain to the entire

family of products

Smooth Operator programming

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