NETGEAR DGN1000 - Wireless-N Router With Built-in DSL... Manual de usuario

Quick Start Guide

Netgear® DGN1000 Wireless-N Router

Welcome to ACN

This guide outlines the straightforward steps to install

your NETGEAR® DGN1000 Router and connect to the

Internet so you’ll be up and running in no time!

Once you are online check our website at

acnpacic.com.au for further information and

technical support if required.

To check your usage and manage your account 24/7

online, go to acnpacic.com.au/myaccount.

With ACN Broadband you get free access to WebTools

Calendar, Talk and up to ve Email accounts, each with

their own myacn.net.au email address.

If you have any further questions, please call our

Customer Contact Centre on 1300 881 778.

What’s Inside?

Netgear®DGN1000 Router Setup Guide

Equipment Set-up

ACN Email Setup Guide

Setup Wi-Fi™ Connections (optional)

Change Default Router Settings (not recommended)

Troubleshooting

Dead-On-Arrival (DOA) and Early Life Failure (ELF)

Standard Form of Agreement

Appendix iii - Equipment

1. Interpretations

2. Sale of Goods

3. No Resale

4. Payment Terms

5. Delivery

6. Failure to Activate Associated Service

7. Warranties and Liability

Customer Service – Hours of Operation 15

Power

Supply Ethernet

DSL

Light

Wireless

Security

Wireless Light

Internet

Light

Step 1 - Check Contents

Once you have received your activation email from us to conrm that

your ADSL service has been installed successfully, take the router out of

the box and check that you have all the cables and other items below:

• Router

• Phone Cable

• ADSL Splitter

• Power Adaptor

• Ethernet Cable

Netgear® DGN1000

Router Setup Guide

The NETGEAR® DGN1000 Router from ACN has been set-up to Plug-and-Play.

All that you need to do now is follow the instructions below.

We recommend Windows XP SP2 or Mac OS 10.5.4 or later as minimum

Operating System requirements. Ideally, your computer should be less than

ve years old and of a reasonable specication to get the most out of the

Internet. It is very important to ensure that your computer is up to date with

anti-virus and rewall / Internet protection software.

Equipment Setup

Step 2 - Connect Splitter (ADSL connections only)

Connect the supplied splitter directly to the telephone wall socket.

Step 3 - Connect Router

Connect the supplied grey telephone cable from the splitter’s ADSL

port to the grey ADSL port on the router.

Step 4 - Connect Your Home Telephone (if you have one)

Connect your telephone to the phone port on the splitter.

Step 5 - Connect PC

Connect the supplied yellow Ethernet cable from the router’s yellow

LAN port to your computer’s Ethernet port.

Step 6 - Connect Power

Connect the power adapter to the router then plug it into an electrical

outlet. Press the black power button at the back of the router.

Step 7 - Check Installation

1. If the power is connected correctly, the POWER LED will light up.

2. If the grey telephone cable and the splitter are connected

correctly, the ADSL LED will ash and after a few seconds turn

solid green.

3. Since the router is pre-congured the INTERNET LED will turn

green after a few seconds.

4. If the yellow Ethernet cable is connected correctly, the

corresponding ETHERNET (LAN) LED will light up.

5. Once you have conrmed the above, open your web browser

(e.g. Internet Explorer, Google Chrome, Firefox or Safari) and go to

your favourite website.

Congratulations, you are now connected to the Internet.

ACN Email Setup Guide

Your primary email address will be your ADSL [email protected].au.

To access your email:

1. Open your browser and go to mail.myacn.net.au.

2. At the login screen enter the username and password that you

nominated when you ordered your Broadband service.

If your username is [email protected] – you will only be required to enter

“Smith”. If you need support to set up your email in another client, such as

Outlook, please go to mail.google.com/support or click on the“Help”link

in the top right hand corner of the browser window.

Setup Wi-Fi™ Connections (optional)

By default, Wi-Fi™ is turned on and is secured using Wi-Fi™ Protected Access

with a Pre-Shared Key (WPA2-PSK).

Please take note of your Wi-Fi™ Network Name (SSID) and Network Key

(Password) printed on the sticker attached to the bottom of your Router as

these are necessary to connect to wireless devices.

When you would like to connect to any of your Wi-Fi™ enabled devices (such

as your laptop, mobile phone, tablet or gaming device) to the Internet please

ensure that your device has Wi-Fi™ enabled, then choose to select a wireless

network. The name of your network will be displayed- at this point select

and‘connect’.

SSID

Password

You will be required to enter your Network Key (Password) and‘connect’.

Please note the password is case sensitive.

Your router will now be connected and you will be able to access

the Internet.

Change Default Router Settings

(not recommended)

To access/change your Router’s default settings and make changes (not

recommended for novice users):

1. Open a browser and go to routerlogin.com

(or 192.168.0.1 alternatively).

2. Enter the default username and password, which is admin and

password respectively.

ACN recommends keeping the Wi-Fi™ connection secured to block

unauthorised access to your network.

Troubleshooting

If you have any diculties getting your router setup, please refer to the

support pages:

For user guides and manuals: acnpacic.com.au/user-guides.

For frequently asked questions (FAQs): acnpacic.com.au/adsl-support.

If you are still unable to resolve the issue please follow these quick steps:

1. Restart the modem router – turn o the power to the modem leave it

for about 5 minutes and turn the modem back on.

2. Isolate the modem router – remove all other equipment connected to

the line except your modem (including your splitter, telephone and any

other equipment.

3. Check the LED lights on the modem router – please refer to page 4.

4. If you are still experiencing diculties with your modem please call

ACN Technical Support on 1300 881 778 select option 5 and then

option 1.

Dead-On-Arrival (DOA) and Early Life

Failure (ELF)

All of our devices are thoroughly checked by the manufacturer prior to

dispatch. If however you’ve received a product that’s not in working order or

develops a problem later on, we know you’ll want it sorted out ASAP. All the

devices we provide are covered by a no-fuss replacement procedure. That

means an item will be replaced if it’s defective or damaged when removed

from its packaging for the rst time (“Dead On Arrival”or “DOA”) or if it fails

due to a hardware fault within a specied period (“Early Life Failure”or “ELF”).

The DOA/ELF procedure applicable to an item is the same for all devices

sold by us. However, the time frame within which a problem is considered

ELF will depend on the manufacturer. Please refer to the table below for the

manufacturer-dened ELF period for your mobile device.

In the event that your new device is faulty within the ELF period please call

us on 1300 881 778. If the replacement of an item is required, we will ask that

it be returned in its original packaging -so don’t throw this away -along with

the delivery docket. We will send you a Return Courier Satchel which you can

use to return the faulty equipment to our warehouse. The item should be in

good condition with no signs of misuse or abuse. Once we conrm that your

device has failed prematurely a replacement^will be dispatched to you from

our warehouse.

^ Where the original device model is no longer available the replacement will be a device of

similar specications and one of equal value.

Manufacturer Product failure considered ELF within:

NETGEAR®14 days

Standard Form of

Agreement

Appendix iii - Equipment

Important Customer Information: Your Rights and Obligations

This Appendix iii forms both part of ACN’s Standard Form of Agreement

(SFOA) and a Summary of ACN’s SFOA in relation to equipment.

1. Interpretations

“Acceptance Notice”means the notice attached to the inner packaging of the

Goods entitled“Acceptance Notice”.

“Associated Service”means the GSM Mobile Service, Mobile Broadband

Service, Digital Phone Service or Fixed Broadband (ADSL) Service specied in

your online order or otherwise designated by ACN as being associated with

the Goods ordered.

“Customer Contribution”means the amount of money, if any, you must pay

to us for the Goods.

“Inner Packaging”means the inner packaging of the Goods to which the

Acceptance Notice is attached.

“SFOA”means ACN’s Standard Form of Agreement of which this Appendix iii

forms a part.

“Distributor”means the organisation nominated by us who packages and

arranges shipping of the Goods on our behalf.

“Goods”means a mobile phone handset, broadband router, video phone or

other telecommunications equipment ordered by you in your online order or

otherwise, but excludes bundled accessories provided by way of gift referred

to in clause 2.7.

“You”and “your”means the customer.

“We”,“us”and “our”means ACN Pacic Pty Ltd.

2. Sale of Goods

2.1. Sale

In consideration for you agreeing to enter into a minimum service term for

the Associated Service and / or pay any Customer Contribution required, we

agree to sell the Goods to you on the terms and conditions set out in this

Appendix iii and the other relevant sections of the SFOA.

2.2 Risk

Risk of loss or damage to the Goods shall pass to you when the Goods are

delivered to the address you specied in the online order.

2.3 Title

Title in the Goods shall pass to you when you open the Inner Packaging or 14

days have elapsed since dispatch of the Goods.

2.4 Lien

We retain a lien on the Goods for the amount of all charges you owe to us

from time to time, including the Customer Contribution and the amount of

any early termination fee payable in relation to the Associated Service or as

applicable under clause 6.

2.5 Cooling O

If you have not opened the Inner Packaging then we will allow you to cancel

your order for the Goods and return them to us, without penalty, within 14

calendar days of the date on which the Goods were dispatched by sending,

at your cost, the complete Goods in their unopened Inner Packaging to the

return address listed on the Acceptance Notice and calling our Customer

Contact Centre on 1300 881 778.

2.6 False and Fraudulent Information

We are not obliged to deliver the Goods to you (and we may terminate your

order for the Goods and/or the Associated Service without notice, eective

immediately, and without penalty) if we suspect that any information

you provided to us in connection with your purchase order is false or we

suspect that payment for the Goods or the Associated Service will be made

fraudulently.

2.7 Bundled Accessories

From time to time we may supply accessories bundled with some of our

Goods. The accessory item is a gift and as such has no cash value and is not

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