NETGEAR CM1000v2 Manual de usuario
User Manual
High Speed Cable Modem
Model CM1000v2
NETGEAR, Inc.
350 E. Plumeria DriveMarch 2019
San Jose, CA 95134, USA202-11957-01
Support
Thank you for purchasing this NETGEAR product.
You can visit https://www.netgear.com/support/ to register your product, get help,
access the latest downloads and user manuals, and join our community. We recommend
that you use only official NETGEAR support resources.
Contact your Internet service provider for technical support.
Trademarks
©NETGEAR, Inc. NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
Compliance and Conformity
For regulatory compliance information, visit https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
Note to CATV system Installer–This reminder is provided to call the CATV systems
installer's attention to Section 820-93 of the National Electrical Code which provides
guidelines for proper grounding and in particular, specifies that coaxial cable shield
shall be connected to the grounding system of the building, as close to the point of
cable entry as practical.
2
High Speed Cable Modem
Contents
Chapter 1 Hardware Setup
Unpack your cable modem.................................................................5
Front panel and LEDs...........................................................................6
Rear panel..............................................................................................7
Label.......................................................................................................9
System requirements............................................................................9
Install and activate your Cable Modem...........................................10
Connect your cable modem to a computer...............................10
Before you activate your Internet service....................................11
Activate your Internet service (except with XFINITY).................12
Activate your Internet service with XFINITY................................13
Perform a speed test.....................................................................13
Connect your cable modem to a router after installation and
activation.........................................................................................14
Chapter 2 Manage Your Network
Log in to the cable modem...............................................................16
Change the admin password............................................................16
View cable modem initialization.......................................................17
View cable modem status..................................................................18
View and clear event logs..................................................................18
Specify the cable connection starting frequency...........................19
Reboot the cable modem..................................................................19
Reset the cable modem to factory default settings........................20
Use the reset button on the back panel..........................................21
Use the factory reset software button..............................................21
Chapter 3 Troubleshooting
Use LEDs to troubleshoot..................................................................23
Cannot log in to the cable modem..................................................24
Troubleshoot the cable internet connection..................................25
Chapter 4 Supplemental Information
Factory settings...................................................................................27
Technical specifications.....................................................................28
3
Unpack your cable modem
Your package contains the following items.
1
2
3
Figure 1. Package contents
1. High Speed Cable Modem
2. Ethernet cable
3. Power adapter
User Manual5Hardware Setup
High Speed Cable Modem
Front panel and LEDs
The cable modem provides status LEDs on the front.
Power LED
Downstream LED
Upstream LED
Online LED
Ethernet LED
Figure 2. Front panel
You can use the LEDs to verify status and connections. The following table lists and
describes each LED on the cable modem.
User Manual6Hardware Setup
High Speed Cable Modem
Table 1. LED descriptions
DescriptionIconLED
•Solid green. Power is supplied to the cable modem.
•Off. No power is supplied to the cable modem.
•Solid red. The cable modem is too warm and might overheat. For
more information about this condition, see Use LEDs to troubleshoot
on page 23.
Power
•Solid amber. One downstream channel is locked.
•Solid green. Two or more downstream channels are locked.
•Blinking green. The cable modem is scanning for a downstream
channel.
•Off. No downstream channel is locked.
Downstream
•Solid amber. One upstream channel is locked.
•Solid green. Two or more upstream channels are locked.
•Blinking green. The cable modem is scanning for an upstream
channel.
•Off. No upstream channel is locked.
Upstream
•Solid green. The cable modem is online.
•Blinking green. The cable modem is synchronizing with the cable
provider’s cable modem termination system (CMTS).
•Off. The cable modem is offline.
Online
•Solid green. A powered-on device is connected to the LAN port at
1000 Mbps.
•Solid amber. A powered-on device is connected to the LAN port at
10 Mbps or 100 Mbps.
•Off. No device is connected to the LAN port.
•Blinking green or amber. The LAN port is processing traffic.
Ethernet
Rear panel
The connections and button on the rear panel are shown in the following figure.
User Manual7Hardware Setup
High Speed Cable Modem
Reset button
Ethernet port
Coaxial cable port
Power On/O button
DC power connector
Figure 3. Rear panel
Viewed from top to bottom, the back panel contains the following components:
•Reset button. Pressing the Reset button resets the cable modem. If the Reset button
is pressed for at least seven seconds, the Power LED blinks green and the cable
modem returns to its factory settings.
•Ethernet port. For installation and activation, connect a computer to the Ethernet
port. After you install the cable modem and activate your Internet service, you can
disconnect the computer and connect a router to this port.
•Coaxial cable port. Connect the cable port to a cable wall outlet.
•Power On/Off button. Press the Power On/Off button to provide power to the
cable modem.
•DC power connector. Connect the power adapter that came in the product package
to the DC power connector.
User Manual8Hardware Setup
High Speed Cable Modem
Label
The cable modem label shows the login information, MAC address, and serial number.
Figure 4. Cable modem label
System requirements
You need the following to install your cable modem:
•Compatible operating system:
- Windows 10
- Windows 8
- Windows 7
- Windows Vista
- Windows XP
- Windows 2000
- Mac OS
- Other operating systems running a TCP/IP network
•Compatible web browser:
-Microsoft Internet Explorer 5.0 or later
-Firefox 2.0 or later
-Safari 1.4 or later
- Google Chrome 11.0 or later
•Cable broadband Internet service
User Manual9Hardware Setup
High Speed Cable Modem
Install and activate your Cable Modem
The cable modem provides a connection between your cable Internet provider’s network
and your computer, router, or WiFi router.
Connect your cable modem to a computer
During installation, connect a computer to an Ethernet port on the cable modem. After
you install the cable modem and activate your Internet service, you can disconnect the
computer and connect a router to the cable modem.
Figure 5. Connect your cable modem to a computer
To connect your cable modem directly to a computer:
1. Turn off and disconnect existing modems and routers.
If you are replacing a modem that is currently connected in your home, unplug the
modem and plug the new cable modem into the same outlet.
2. Connect a coaxial cable.
Use a coaxial cable to connect the cable port on the cable modem to a cable wall
outlet. Make sure that the cable is tightly connected.
Note: If Comcast XFINITY is your cable Internet provider, Comcast XFINITY
recommends connecting your cable modem directly to a cable wall outlet.
3. Connect the power adapter to the cable modem and plug the power adapter into
an electrical outlet.
When the startup is complete, the Power LED lights green. If the Power LED does
not light, press the Power On/Off button.
4. Wait for the cable modem to come online.
User Manual10Hardware Setup
High Speed Cable Modem
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