NETGEAR AirCard Manual de usuario

NETGEAR AirCard USB Modem

User Guide

4114245

Rev. 1

Preface

Rev 1 Apr.13 1

Important

Notice Due to the nature of wireless communications, transmission and reception of data

can never be guaranteed. Data may be delayed, corrupted (i.e., have errors) or be

totally lost. Although significant delays or losses of data are rare when wireless

devices such as the NETGEAR modem are used in a normal manner with a well-

constructed network, the NETGEAR modem should not be used in situations

where failure to transmit or receive data could result in damage of any kind to the

user or any other party, including but not limited to personal injury, death, or loss

of property. NETGEAR accepts no responsibility for damages of any kind

resulting from delays or errors in data transmitted or received using the

NETGEAR modem, or for failure of the NETGEAR modem to transmit or receive

such data.

Safety and

Hazards Do not operate the NETGEAR modem in areas where blasting is in progress,

where explosive atmospheres may be present, near medical equipment, near life

support equipment, or any equipment that may be susceptible to any form of radio

interference. In such areas, the NETGEAR modem MUST BE POWERED OFF.

The NETGEAR modem can transmit signals that could interfere with this

equipment.

Do not operate the NETGEAR modem in any aircraft, whether the aircraft is on

the ground or in flight. In aircraft, the NETGEAR modem MUST BE POWERED

OFF. When operating, the NETGEAR modem can transmit signals that could

interfere with various onboard systems.

The driver or operator of any vehicle should not operate the NETGEAR modem

while in control of a vehicle. Doing so will detract from the driver or operator's

control and operation of that vehicle. In some states and provinces, operating

such communications devices while in control of a vehicle is an offence.

Limitation of

Liability The information in this manual is subject to change without notice and does not

represent a commitment on the part of NETGEAR. NETGEAR AND ITS

AFFILIATES SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL DIRECT,

INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE

OR EXEMPLARY DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF

PROFITS OR REVENUE OR ANTICIPATED PROFITS OR REVENUE ARISING

OUT OF THE USE OR INABILITY TO USE ANY NETGEAR PRODUCT, EVEN IF

NETGEAR AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE

POSSIBILITY OF SUCH DAMAGES OR THEY ARE FORESEEABLE OR FOR

CLAIMS BY ANY THIRD PARTY.

Notwithstanding the foregoing, in no event shall NETGEAR and/or its affiliates

aggregate liability arising under or in connection with the NETGEAR product,

regardless of the number of events, occurrences, or claims giving rise to liability,

be in excess of the price paid by the purchaser for the NETGEAR product.

AirCard USB Modem User Guide

24114245

Patents This product contains technology developed by or for NETGEAR, Inc.

This product includes technology licensed from QUALCOMM®.

Trademarks NETGEAR, the NETGEAR logo, AirCard and Watcher are trademarks of

NETGEAR, Inc. in the United States and/or other countries. Other brand names

mentioned herein are for identification purposes only and may be trademarks of

QUALCOMM®is a registered trademark of QUALCOMM Incorporated. Used

under license.

Contact

Information

Consult our web site for up-to-date product descriptions, documentation,

application notes, firmware upgrades, troubleshooting tips, and press releases:

www.netgear.com

Sales Desk: Phone: 1-408-907-8000

Hours: 8:00 AM to 5:00 PM Pacific Time

E-mail: [email protected]

Post: NETGEAR, Inc.

350 E Plumeria Dr.

San Jose, CA 95134

Web: www.netgear.com

Rev 1 Apr.13 3

Contents

NETGEAR AirCard USB Modem User Guide. . . . . . . . . . . . . . . . . . . . . . . . . . 5

About the AirCard USB Modem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Your account and coverage area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

AirCard USB Modem features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

LCD operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Web User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Connection management software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Launching Watcher (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

Launching Watcher (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Reinstalling the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Connecting to the network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Mac . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Using the microSD card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Removing the SIM card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using AirCard USB Modem accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Using the extension cable and clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Care and maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Software installation does not start automatically (Windows) or you do not

see the installer package (Mac) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Modem is not detected after AirCard Watcher installation completes (Win-

dows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Windows installer fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Technical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Radio frequency and electrical specifications . . . . . . . . . . . . . . . . . . . . .16

Environmental specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17

Regulatory and safety information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Safety and hazards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Regulatory information for North America . . . . . . . . . . . . . . . . . . . . . . . .19

AirCard USB Modem User Guide

44114245

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Rev 1 Apr.13 5

NETGEAR AirCard USB Modem User Guide

About the AirCard USB Modem

The NETGEAR®AirCard®USB Modem enables you to connect to

the Internet, send and receive email, connect to a corporate network

or virtual private network (VPN), or view streaming video without the

need for a network cable.

The AirCard USB Modem connects to a Type A USB port on your

computer.

If the AirCard USB Modem is TRU-Install enabled, all the required

software is available on the modem. When you set up your AirCard

USB Modem, the software is installed on your computer. You do not

need an installation CD. (Depending on your service provider, your

modem may include an installation CD.)

The AirCard USB Modem has a built-in antenna and may have a slot

that accommodates a microSDexternal memory card. Depending

on your service provider, a microSD card may be included in your

package, or you may need to purchase it separately.

Depending on the model and your service provider, your modem may

support GPS.

Your account and coverage area

Note: If you purchased the

modem from a service

provider, you may already

have an account and a

SIM card. Otherwise, your

retailer should be able to

give you the names of

companies that provide

these items.

You must have an account with a service provider to use the AirCard

USB Modem. To use the AirCard USB Modem’s 3G or LTE capability,

your account must be with a service provider that offers 3G or LTE

service. (The AirCard USB Modem may be backwards compatible

with 2G service—support is SKU-dependent.)

When you obtain your account, you are given a Subscriber Identity

Module (SIM) card containing account information. You must insert

the SIM card into the AirCard USB Modem before you use it.

(Depending on your service provider, the SIM card may already be

inserted.)

When establishing a connection, your AirCard USB Modem uses the

fastest available service. Your ability to obtain service depends on

these factors:

Note: The fee for service

is usually higher when you

are roaming (connected to

a network other than the

one belonging to your

service provider).

• Network coverage—You must be within the network coverage

area.

• Service provider—If you are within the coverage area of a

network that is not operated by your own service provider, you

can obtain service only if there is a roaming agreement between

your service provider and the network operator.

AirCard USB Modem User Guide

64114245

• Account provisions—Your account may restrict your usage to certain

networks or limit the amount of time you can use the network.

• Frequency band—You cannot connect to networks operating in bands not

supported by your modem, regardless of roaming agreements or account

provisions.

Most service providers have coverage maps on their web sites.

AirCard USB Modem features

The AirCard USB Modem has the following features:

•USB connector

•SIM card slot

•On some models, a microSD external storage card

•Status information—Status information is shown using an LCD on the front of

the modem.

The placement of card slots, connectors, and LCDs varies depending on your

modem model.

LCD operation

AirCard USB Modems have an LCD that shows the current status of the modem.

The LCD may display (depending on service provider and model):

•Messages while connecting to a network (“Searching for network...”,

“Connected to operator”, etc.)

•Operational status icons/text—See Ta b l e 1 on page 7.

•Alerts (“No SIM installed”, “Data roaming is disabled”, “Data Limit Alert”,

connection error messages, etc.)

LCD display

microSD card and SIM card slots are under the

back cover. See page 11 and page 12 for details.

Rev 1 Apr.13 7

Web User Interface

Your AirCard USB Modem may come with an embedded Web user interface,

depending on your modem and service provider.

Use the Web user interface to manage the modem and your account.

For information on the web user interface for your device, refer to device-specific

documentation (e.g. user guides, quick start guides, etc.), available at

www.netgear.com.

Table 1: LCD status indicators/messages

IndicatoraDescription

Network

strength Network signal strength (more bars indicate stronger connection)

Network

technology The network type (EDGE, 3G, 4G, 4G LTE, etc.) to which the modem is

connected.

Depending on service provider and model, the icon may also show network

traffic (send/receive/both).

Network

traffic Data is being sent (solid up arrow), received (solid down arrow), sent and

received concurrently (solid up and down arrows), or modem is not sending

or receiving (no solid arrows)

Depending on service provider and model, network data transfer may be

shown as part of the network technology icon.

Network

name Name of the network to which the modem is connected.

Roaming The modem is roaming (connected to a different network than its home

network).

GPS The modem is performing a GPS location fix.

Data usage

Session

usage

Data usage for the current billing cycle is shown when the modem is

connected to a billing server:

•Text—Indicates either data remaining or data used in current billing

cycle, dependent on service provider and model.

•Usage bar

Data usage for the current session is shown if selected by the user, or when

not connected to a billing server:

•Total data usage for the current session (upload and download

combined)

•Session duration

a. Icon appearance and availability will vary depending on service provider and model. Refer to the

modem’s Quick Start Guide for additional examples.

AirCard USB Modem User Guide

84114245

Connection management software

Your AirCard USB Modem may come with NETGEAR AirCard Watcher®for

Windows®and Mac®, or other connection management software, depending on

your service provider. Use this software to manage the modem and monitor your

connections.

If your modem does not ship with Watcher, go to www.netgear.com to download

the latest version that supports your AirCard USB Modem.

For information on Watcher features and using Watcher, refer to the online Help.

1. From the main Watcher window, select:

·Help > Help Topics or click the button (Windows)

·Help > NETGEAR Watcher Help (Mac)

Note: Watcher is compatible with earlier NETGEAR AirCard and Sierra Wireless USB

modems.

Watcher enables you to:

•Manage data connections (Note: By default, the AC341U will auto-connect

when a supported network is available.)

•Monitor data usage

•Determine signal strength, roaming status, network coverage, and other

network connection parameters

•Monitor the status of the AirCard USB Modem

•Send and receive SMS messages

•Enable or disable SIM security that prevents others from using your SIM card

if it is lost or stolen

•Configure startup and exit actions for Watcher and the AirCard USB Modem

•Create or modify a connection profile

For more information about using Watcher, view the Online Help that comes with

Watcher.

You do not need to run Watcher when you use the AirCard USB Modem, but

Watcher does provide useful status information.

Launching Watcher (Windows)

Unless this feature has been disabled, Watcher launches automatically when you

insert the AirCard USB Modem. You can also launch Watcher by:

•Double-clicking the desktop shortcut, or

•Selecting Start > Programs > NETGEAR > AirCard Watcher.

Depending on how your profile is configured, your browser, VPN, or other

program may launch automatically anytime you launch Watcher.

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