Multitech MultiModem ZBA MT9234ZBA Manual de usuario

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MultiModem®ZBA

MT9234ZBA‐Series

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MT9234ZBA

MT9234ZBA‐V



UserGuide

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2Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

MultiModemZBAUserGuide

Models:MT9234ZBA,MT9234ZBA‐V

PNS000387E,VersionE

Thispublicationmaynotbereproduced,inwholeorinpart,withoutpriorexpressedwrittenpermissionfromMulti‐TechSystems,Inc.All

rightsreserved.

Multi‐TechSystems,Inc.makesnorepresentationsorwarrantywithrespecttothecontentshereofandspecificallydisclaimsanyimplied

warrantiesofmerchantabilityorfitnessforanyparticularpurpose.Furthermore,Multi‐TechSystems,Inc.reservestherighttorevisethis

publicationandtomakechangesfromtimetotimeinthecontenthereofwithoutobligationofMulti‐TechSystems,Inc.tonotifyany

personororganizationofsuchrevisionsorchanges.CheckMulti‐Tech’swebsiteforcurrentversionsofourproductdocumentation.

Revisions

RevisionDateDescription

A10/08/07

05/04/09

Initialrelease.

AddedalinktotheMulti‐TechWebsiteforwarrantyinformation.

B09/24/09UpdateFCCstatement,removefaxbranding,andupdateEMC.AddedThailandandJapanapprovals.

C05/18/10UpdatedwithWindowsInstallerprogram.AddREACH,RoHS,Brazilstatements.

D11/30/10UpdatedAppendixE.

E06/23/2011RemovedreferencestoproductCDs.

Trademarks

MultiModem,Multi‐Tech,andtheMulti‐TechlogoaretrademarksofMulti‐TechSystems,Inc.

Microsoft,Windows2000,2003,XP,VistaandWindows7areregisteredtrademarksortrademarksofMicrosoftCorporationinthe

UnitedStatesandothercountries.

Patents

Thisdevicecoveredbyoneormoreofthefollowingpatents:6,031,867;6,012,113;6,009,082;5,905,794;5,864,560;5,815,567;

5,815,503;5,812,534;5,809,068;5,790,532;5,764,628;5,764,627;5,754,589;5,724,356;5,673,268;5,673,257;5,644,594;5,628,030;

5,619,508;5,617,423;5,600,649;5,592,586;5,577,041;5,574,725;5,559,793;5,546,448;5,546,395;5,535,204;5,500,859;5,471,470;

5,463,616;5,453,986;5,452,289;5,450,425;D353,598;5,355,365;5,309,562;5,301,274;7082106;7082141;7092406.OtherPatents

Pending.

WorldHeadquarters

Multi‐TechSystems,Inc.

2205WoodaleDrive

MoundsView,Minnesota55112

Phone:763‐785‐3500or800‐328‐9717

Fax:763‐785‐9874

InternetAddress:http://www.multitech.com

ContactingMulti‐TechSupport

Inordertobetterserveourcustomers,managesupportrequestsandshortenresolutiontimes,wehavecreatedtheonlinewebportal

allowingyoutosubmitquestionsregardingMulti‐Techproductsdirectlytoourtechnicalsupportteam.Getanswerstoyourmost

complexquestions,rangingfromimplementation,troubleshooting,productconfiguration,firmwareupgradesandmuchmore.

TocreateanaccountandsubmitaSupportCaseonthePortal,visitsupport.multitech.com

OnlineWebPortalsupport.multitech.com

TheKnowledgeBaseprovidesimmediateanswerstoyourquestionsandgivesyouaccesstosupportresolutionsforallMulti‐Tech

products.Visitoursupportareaonthewebsiteforothersupportservices.

KnowledgeBaseandSupportServiceswww.multitech.com/support.go

TechnicalSupport

BusinessHours:M‐F,9amto5pmCST

CountryByEmailBy Phone

Europe,MiddleEast,Africa:[email protected]+(44)1189597774

U.S.,Canada,allothers:[email protected](800)972‐2439or(763)717‐5863

Warranty

Toreadthewarrantystatementforyourproduct,pleasevisit: http://www.multitech.com/warranty.go

Contents

Contents

Chapter 1 – Introduction.............................................................................................................................5

Features.................................................................................................................................................................5

AT Commands Information.................................................................................................................................5

Technical Specifications......................................................................................................................................6

Chapter 2 – Installing the Modem..............................................................................................................8

Before You Begin..................................................................................................................................................8

Changing the Internal Jumpers..........................................................................................................................8

Opening the Modem...................................................................................................................................................8

Location of the Jumpers............................................................................................................................................9

Changing the Dial-Up/Leased-Line Jumper............................................................................................................9

Changing the Voice Jumper....................................................................................................................................10

Connecting the Modem to Your PC..................................................................................................................10

Connecting the Modem to Your PC.......................................................................................................................10

Connecting the Modem to the Telephone Line....................................................................................................10

Connect the Two-Wire Leased Line (Leased Line Only)....................................................................................11

Connect the Modem to a Phone (Optional)..........................................................................................................11

Connect a Microphone (Voice Option)..................................................................................................................11

Connect Speakers (Voice Option)..........................................................................................................................11

Connect the Modem to the AC Power Outlet.......................................................................................................11

Power-On Test..........................................................................................................................................................11

Installing the Modem Driver..............................................................................................................................11

Downloading and Installing the Modem Driver.....................................................................................................11

Configuring the Modem for Your Country or Region....................................................................................12

Installing and Using the Global Wizard..................................................................................................................12

Using AT Commands to Configure Your Modem.................................................................................................13

Chapter 3 – Operation...............................................................................................................................14

Front Panel Overview.........................................................................................................................................14

Leased-Line Operation.......................................................................................................................................14

Setup..........................................................................................................................................................................14

Connecting to the Internet.................................................................................................................................15

Chapter 4 – Remote Configuration.........................................................................................................16

Changing the Setup Password...............................................................................................................................16

Changing the Remote Escape Character.............................................................................................................17

Chapter 5 – Callback Security..................................................................................................................18

Changing the Setup Password.........................................................................................................................18

Turning Callback Security On and Off.............................................................................................................18

Setting Callback Security Message Parity......................................................................................................19

Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide 3

Contents

4Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

Assigning Callback Passwords and Phone Numbers...................................................................................19

Calling Procedures.............................................................................................................................................20

Password-Only Callback..........................................................................................................................................20

Number-Entry Callback............................................................................................................................................21

Extension-Entry Callback........................................................................................................................................21

Direct Connection.....................................................................................................................................................22

Callback Security Commands.................................................................................................................................23

Chapter 6 – Troubleshooting...................................................................................................................24

Appendix A – Upgrading the Modem’s Firmware.................................................................................28

Upgrade Overview..............................................................................................................................................28

Identifying the Modem Firmware............................................................................................................................28

Identifying the Current Firmware Version..............................................................................................................28

Downloading the Upgrade File...............................................................................................................................29

Extracting the Upgrade Files...................................................................................................................................29

Clearing Your Stored Parameters..........................................................................................................................29

Upgrading the Modem’s Firmware.........................................................................................................................29

Restoring Your Parameters.....................................................................................................................................30

Appendix B – Regulatory Compliance...................................................................................................31

Appendix C – Environmental Information..............................................................................................36

WEEE (Waste Electrical and Electronic Equipment) Statement..................................................................36

REACH Statement...............................................................................................................................................36

Restriction of the Use of Hazardous Substances (RoHS).............................................................................37

C-ROHS HT/TS Substance Concentration.......................................................................................................38

Korea Class B Statement...................................................................................................................................39

Appendix D – Installing a Modem under Linux.....................................................................................40

Appendix E – Using Out of Band Management.....................................................................................42

Configuring the Modem for your Country or Region.....................................................................................42

Configuring for Callback Security in Direct Connect Mode..........................................................................42

Turning Direct Connect Callback Security On and Off........................................................................................42

Setting the Parity of the Callback Security Messages.........................................................................................42

Assigning Callback Passwords...............................................................................................................................43

Calling a Modem Configured for Callback Security.............................................................................................43

Console Port Final Setup...................................................................................................................................44

Console Port Connections.......................................................................................................................................44

Remote Configuration..............................................................................................................................................45

Index............................................................................................................................................................46



Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide5

Chapter 1 – Introduction

CongratulationsonyourpurchaseoftheMultiModemZBAmodem.Youhaveacquiredoneofthefinest

intelligentvoice/data/faxmodemsavailablefromoneoftheworld’soldestmodemmanufacturers:Multi‐Tech

Systems,Inc.TheMT9234ZBA‐Seriesisavailablewithandwithoutthevoicefeature.TheMT9234ZBAglobal

productisapprovedin40+countries.TheMT9234ZBAwiththevoicefeaturesupportsvoicemailandafull‐

duplexspeakerphone.Thisallowsyouandthecallertospeakandlistenatthesametime.

Thisuserguidewillhelpyoutoinstall,configure,testanduseyourmodem.CheckMulti‐Tech’swebsiteforcurrent

versionsofourproductdocumentation.

Features

Increased Upload Speeds.WiththeV.92MultiModemZBAbusinessmodem,youcanachieveanuploadspeedof

48Kbps(30%increaseoverV.90modems).Thishigherupstreamspeedreducesdatatransfertimeforlargee‐

mailswithattachmentsandforftpsiteuploads,aswellasimprovesoperationforinteractiveapplications.

V.44 Compression.V.44compressionenablesdatathroughputratesofhigherthan300Kbps‐muchfasterthan

V.42bisdatacompressionratesof150‐200Kbps.Forusers,itmeansthatyourWebbrowsingwillbemuch

faster.

Enhanced Fax Features.TheMultiModemZBAbusinessmodemsupportsV.34faxandErrorCorrectionMode

providingsignificantperformanceandreliabilityenhancementsoverpreviousfaxstandards.V.34sendsand

receivesfaxesat33.6K,morethandoublethespeedoftheV.17/14.4Kfaxstandard.ErrorCorrectionModeadds

reliabilitywhileincreasingperformanceoffaxtransmissions.Togethertheseenhancementsincreasethe

performanceofthemodemtolevelspreviouslyonlyfoundinmoreexpensivededicatedfaxboardsand

machines.

Remote Configuration.Whetheryouprovideconnectivityforasalesofficejustmilesawayorformultipleoffice

acrosstheworld,theMultiModemZBAletsyoutakecareoftheconfigurationfromacentralsite.

Callback Security.TheMultiModemZBAprovidespasswordprotectionandhelpsreducelongdistancecharges

forremoteofficesandusersrequiringaccesstothecentralsiteLAN.Thismodemsupports30passwordsand

threeconfigurationoptions.Withthe"fixed"callbackoption,thecentralsitemodemstoresapasswordandthe

remoteuser'sphonenumber.Oncetheremotesiteenterstheirpassword,thecentralsite'smodemcallsback

usingthenumberstoredinitsdatabase.The"variable"optionletsusers,suchasroadwarriors,entertheirfixed

passwordandacallbacknumbereachtimetheycall.The"passthrough"optionisusedtoprovidethesecurity

ofpasswordprotection,whilebypassingthecallbackprocess.

Global Approvals.WiththegloballyapprovedMultiModemZBAbusinessmodem,youneedjustonemodemfor

worldwideuse.ThismodelhasapprovalsinmanycountriessoyoucanshiponeSKU(stockunit)virtually

anywhereintheworld.Localizationkitsareavailableforcountry‐specificpowercords,phonecordsandtelco

adapters.Gotowww.multitech.com/globalmodemfordetails.

ATCommandsInformation

TheATCommands,S‐Registers,andResultCodesfortheMT9234ZBA‐SeriesModemsarepublishedina

separateReferenceGuide.YoucandownloadtheguidefromtheMulti‐Techwebsite.

Chapter1–Introduction

6Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

TechnicalSpecifications

TheMT9234ZBA‐Seriesmodemmeetsthefollowingspecifications:

Trade Name MultiModem®ZBA

Model Number MT9234ZBA or MT9234ZBAV

Server-to-Client 56K speeds when accessing a V.90 or V.92 server

Client-to-Server Up to 48Kbps when accessing a V.92 server

Client-to-Client 33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800 bps,

Data Rates 14400, 12000, 9600, 7200, 4800, 2400, 1200, 0-300 bps

Fax Data Rates 33600, 31200, 28800, 26400, 24000, 21600, 19200, 16800

Voice

Compatibility

TIA/EIA IS-101 (Voice Option only)

Data Format Serial, binary, asynchronous

Modem

Compatibility

ITU-T V.92, V.90, V.34 enhanced, V.34, V.32bis, V.32, V.22bis, V.22; Bell 212A

and 103/113; ITU-T V.21 & V.23; V.42, V.42bis, V.44.

Fax Compatibility ITU-T “Super” Group 3; Class 1.0, 2.0, 2.1; T.4; T.30; V.21; V.27ter; V.29; V.34;

V.17; and TIA/EIA Class 1, 2; TR29.2

Video

Compatibility

ITU-T V.80 for H.324 video conferencing

Error Correction ITU-T V.42

Data Compression ITU-T V.44 (6:1 throughput)

Speed Conversion Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19,200, 38,400,

57,600, 115,200, and 230,400 bps

Mode of Operation Fax online modes; full duplex over dial-up lines

Flow Control XON/XOFF (software), RTS/CTS (hardware)

Intelligent Features Plug and play; fully AT command compatible; dialing options, autoanswer;

adaptive answer; EIA extended automode; adaptive line probing; automatic

symbol and carrier frequency during start-up, retrain, and rate renegotiation;

DTMF detection; call status display, auto-parity and data rate selections;

keyboard-controlled modem options; non-volatile memory; remote configuration;

DTR dialing; callback security; A-law support in 56K modes; 11-bit support; real-

time fax compression conversion; U.S. Caller ID reporting; quick-connect startup

(V.92).

Command Buffer 40 characters

Transmit Level -12 dBm (Euro/NAM) – varies by country/region setting

Frequency

Stability

±0.01%

Receiver

Sensitivity

-43 dBm under worst-case conditions

AGC Dynamic

Range

43 dB

Interface TIA/EIA RS-232C/ITU-T V.24/V.28

Connectors DB25F RS-232C connector; 2 RJ-11 telephone jacks; power jack

Cables Country-specific telephone; power cables; serial cable.

Note: Any cables connected to the computer should be shielded to reduce

interference.

Diagnostics Power-on self test, local analog loop, local digital loop, remote digital loop.

Indicators LEDs for Transmit Data, Receive Data, Carrier Detect, Off Hook, Terminal

Ready, Power.

Speaker Internal speaker for call progress monitoring.

Operating

Temperature

0°– 50° C (32°–120° F) ambient under closed conditions;

humidity range 20–90% (non-condensing)

Power

Requirements

Global modems: 100–240 VAC, 50/60 Hz universal power supply

Power 9 VDC, 300 mA maximum

Chapter1–Introduction

Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide7

Consumption

ApprovalsCEMark

EMC:FCCPart15ClassB,EN55024,EN55022ClassB,ICES‐003ClassB

Safety:UL/cUL60950‐1,IEC60950‐1,AS/NZS60950

Telecom:47CFRPart68,CS03,TBR21,othercountriesalsoincluded

Dimensions 10.8 cm wide x 14.8 cm long x 2.9 cm high (4.25"x 5.8"x 1.15")

Weight 224 g (8 oz)

Limite

Warranty2years



Chapter 2 – Installing the Modem

ThischapterdescribeshowtosetupyourMulti‐TechMT9234ZBAmodem.

BeforeYouBegin

Beforeyouinstallthemodem,notethefollowing:

●GototheMulti‐Techwebsiteanddownloadtheappropriatemodemdriver.

●Also,whileyouareattheMulti‐Techwebsite,gototheSoftwareareaanddownloadtheGlobalWizard.

●UsethisproductonlywithUL‐andCUL‐listedcomputers(U.S.A.andCanada)

●Toreducetheriskoffire,useonly26AWG(.41mm)orlargertelephonewiring.

●Neverinstalltelephonewiringduringalightningstorm.

●Neverinstallatelephonejackinawetlocationunlessthejackisspecificallydesignedforwetlocations.

●Nevertouchuninsulatedtelephonewiresorterminalsunlessthetelephonelinehasbeendisconnectedat

thenetworkinterface.

●Usecautionwheninstallingormodifyingtelephonelines.

●Avoidusingatelephoneduringanelectricalstorm;thereisariskofelectricalshockfromlightning.

●Donotuseatelephoneinthevicinityofagasleak.

●Thisproductmustbedisconnectedfromthetelephonenetworkinterfacewhenservicing.

ChangingtheInternalJumpers

Thisstepisrequiredonlyif:

●Youintendtousethemodemonaleasedline.

●Youintendtoaddamonophonicexternalspeakertoyourmodemwiththevoiceoption.Nochangesare

neededforstereo.

Thiswillrequireyoutoopenthemodemandmoveoneormorejumpersonthemodem’sprintedcircuitboard.

Warning:Thefollowingproceduremustbeperformedbyauthorizedservicepersonnel.

Caution:Thecircuitboardcanbeharmedbystaticelectricity.Beforeyouopenthecase,touchagrounded

object,suchasthemetalchassisofyourcomputer,todischargeanystaticelectricityinyourbody,thentouch

themetalshellofthemodem’sRS‐232connectortoensurethatthereisnovoltagedifferencebetweenyouand

themodem.

OpeningtheModem

1. Ifthemodemisconnected,turnitoffandremoveallconnectingcables(includingthepowerandline

cables).

2. Turnthemodemupsidedown.

3. Onthebottomofthemodemaretwoscrews,whichholdthecasetogether.Removebothscrewsandset

themaside.

4. Turnthemodemrightsideup.



8Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

Chapter2–InstallingtheModem

5. Beforetouchinganythinginsidethemodemcase,dischargeanystaticinyourbodybytouchingapieceof

groundedmetalsuchasthecomputerchassis.Electrostaticdischarge(ESD)isthereleaseofstoredstatic

electricitythatcandamageelectricalcircuitryorcomponents.Staticelectricityisoftenstoredinyourbody,

anddischargedwhenyoucomeincontactwithanobjectofadifferentpotential.



6. PerformtheprocedurebelowdescribedinthissectiononlyatanESDworkstationusinganantistaticwrist

strap.Ifsuchastationisnotavailable,youcanprovidesomeESDprotectionbywearinganantistaticwrist

strapandattachingittoametalgroundscrew(lug).

7. Removethetoppartofthemodemcase.

LocationoftheJumpers



Note: TheSpeakerModejumperisforamodemwiththevoiceoption

ChangingtheDialUp/LeasedLineJumper

Asshippedfromthefactory,yourmodemisconfiguredfornormaldial‐upoperation.Thatis,themodemmust

dialaphonenumbertoconnecttoanothermodem.Tousethemodemonaleasedline,youmustchange

jumperJ2toselectleasedlineoperation,andJ3toselectwhetheritwillbetheoriginatingortheanswering

modem.Ifdial‐upoperationisselected,J3hasnoeffect.

SeeChapter3foradditionalleasedlineinformation.

●Thefactorydefaultistheanswerposition.Thismakesthemodemtheansweringmodemontheleasedline.

●Tousethemodemonaleasedline,movetheJ2jumperplugfromthedefaultdial‐uppositiontotheleased

lineposition.

Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide9

Chapter2–InstallingtheModem

●Tomakethemodemtheoriginatingmodemontheleasedline,movetheJ3jumperplugtotheoriginate

position.

ChangingtheVoiceJumper

Thespeakerjumperisnexttotheexternalspeakerjack.

●Thefactorydefaultpositionofthevoicejumperissetforastereospeakerorsoundcard.Ajumperplug

coversbothpinsofthejumper.

●Tousethemodemwithamonophonicexternalspeaker,removethejumperplugfromthejumperpins.You

canstoreitbyplacingitononejumperpin.

ConnectingtheModemtoYourPC

Turnoffyourcomputer.Placethemodeminaconvenientlocation,andthenconnectittoyourcomputer’s

serialport,thetelephonelineorleasedline,ACpower,and,optionally,yourtelephone.



Connections‐NoVoiceConnectionsWithVoice

ConnectingtheModemtoYourPC

PlugoneendoftheserialcableintotheRS232connectoronthemodemandtheotherendintoaserialport

connectoronyourcomputer,suchasCOM1orCOM2.

ConnectingtheModemtotheTelephoneLine

Plugoneendofthemodulartelephonecableintothemodem’sLINEjackandtheotherendintoastandard

phonewalljack.

Important:TheLINEjackisnotinterchangeablewiththePHONEjack.DonotplugthetelephoneintotheLINE

jackorthelinecableintothePHONEjack.

Note: Regulatoryagenciesmayimposecertainrestrictionsonequipmentconnectedtopublictelephone

systems.Formoreinformation,seeAppendixB.



10Multi‐TechSystems,Inc.MT9234ZBA‐SeriesUserGuide

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