Linksys SPA-941 Manual de usuario

LINKSYS SPA941 / SPA942

User Guide

Emergency

To dial 911 for emergency service, you must dial

the Outside Access Digit first (usually 9) + 911.

Customer Service / Technical Support

(919) 4 9-2300, option 1

[email protected]

www.featuretel.com

Web Portal

http://wp.featuretel.com

Star Code Quick Reference

eature Set Cancel

Abbreviated Dial 7 * + menu 7 * + menu

ACD Queue *10 *10

Anonymous Call Rejection *77 *87

Billing Codes *02 + code + # N/A

Call Block *60 + menu *80 + menu

Call Forward – All Calls 72* + no. + # 73*

Call Forward – Busy 76* + no. + # 77*

Call Forward – No Answer 78* + no. + # 79*

Call Forward – Out of Svc 70* + menu 71*

Call Forward – Selective *63 + menu *83 + menu

Caller ID Block *67 N/A

Caller ID Block Release N/A *82 + no.

Call Return *69 N/A

Call Trace * 7 N/A

Call Waiting FLASH *70 + no.

Conferencing (3-way Call) FLASH + no. N/A

Directed Call Pickup *12 + ext. N/A

Do Not Disturb *04 *04

Group Call Pickup *06 N/A

Hold FLASH FLASH

Park a Call FLASH + *0 N/A

Pick up a Parked Call FLASH + *2 N/A

Priority Call *61 + menu *61 + menu

Privacy Guard *88 + menu *88 + menu

Redial *07 N/A

Selective Call Rejection *60 + menu *80 + menu

Speed Dial 74* + menu 74* + menu

Transfer FLASH + *08 N/A

Voice Mail *09 N/A

March 2010

FeatureTel Linksys IP Phone User Guide Page 2

Table of Contents

Linksys SPA941 / SPA942 IP Phone ..................................................................................... 4

Making a Call .........................................................................................................................

Re-dial ...................................................................................................................................

Transfer .................................................................................................................................

Call Return .............................................................................................................................

Speed Dial .............................................................................................................................

Anonymous Call Rejection .....................................................................................................

Authorization Code ................................................................................................................ 6

Billing Codes .......................................................................................................................... 6

Broadcast Paging ................................................................................................................... 6

Call Block (Selective) ............................................................................................................. 6

Call Forward (All Calls) .......................................................................................................... 6

Call Forward (Busy) ............................................................................................................... 6

Call Forward (No Answer) ...................................................................................................... 7

Call Forward (Out of Service) ................................................................................................. 7

Call Forward (Selective) ......................................................................................................... 7

Call Park ................................................................................................................................ 8

Call Trace ............................................................................................................................... 8

Caller ID Block ....................................................................................................................... 8

Call Waiting ............................................................................................................................ 9

Conferencing .......................................................................................................................... 9

Directed Call Pickup ............................................................................................................... 9

Group Pickup ....................................................................................................................... 10

Hold ..................................................................................................................................... 10

Priority Call ........................................................................................................................... 10

Privacy Guard ...................................................................................................................... 10

Voice Mail ............................................................................................................................ 10

Changing Voice Mail Password ........................................................................................... 10

Recording Personal Greetings ............................................................................................. 10

Voice Mail Main Menu .......................................................................................................... 11

Voice Mail Playback Options ................................................................................................ 11

Hearing Your Personal Greetings ........................................................................................ 12

Composing a New Voice Mail .............................................................................................. 12

Replying to a Voice Mail ...................................................................................................... 12

Forwarding a Voice Mail Message ....................................................................................... 12

Distribution Groups .............................................................................................................. 13

FeatureTel Linksys IP Phone User Guide Page 3

Linksys SPA941 / SPA942 IP Phone

The Linksys SPA-942 is equivalent to the SPA-941, but adds a backlit LCD screen,

second Ethernet port and power over Ethernet (PoE).

NOTE: Different users may have different feature options associated with their phone. So, it is possible

that specific features are not available on some phones in the organization.

Phone eatures Description

Display The phone LCD display screen. It shows the date, time, the phone number,

incoming caller ‘s ID (if available), line/call status, extension numbers and the

soft button features .

Ringer Indicator This indicator flashes red when there is an incoming call.

Four Softkeys Press to select a feature shown on the display above the soft key button.

Four Line Buttons Shows extension number and status.

Scroll Key and

More Key

Allows you to navigate (left, right, up, down) through the soft button features.

Voice Mail Acts as a speed dial to the Voice Mail system.

Hold Places a call on hold. The line button for that call will flash red while the call is

on hold.

Settings Allows user to access menu options for viewing and modifying the phone

configuration.

Mute Mutes the active audio input/microphone. The mute button will light red when

activated.

Volume Use to adjust the ringer, handset, headset and speaker volume

Headset Use to toggle the headset function on and off. The headset button turns green

when the headset is being used.

Speakerphone Use to turn on and off the speakerphone. The button turns green when the

speakerphone is being used.

Numeric Keypad Use to enter numbers, letters or characters (not shown).

FeatureTel Linksys IP Phone User Guide Page 4

Making a Call

Lift the handset, or press the Speaker

button, and dial the desired number.

To Dial:

•An internal extension - Dial the 3,

4, or 6-digit extension

•A local call - Dial the Outside

Access Digit + the number

•Long distance - Dial the Outside

Access Digit + 1 + the number

•International - Dial the Outside

Access Digit + 011 + Country Code

+ City Code + Number

Re-dial

Calls the last number you dialed.

Press the redial softkey or dial *07

Transfer

•Tell the calling party you will

transfer the call, then press the xfer

softkey again.

•Dial the number to transfer the call

to and press the dial softkey

•If the called party answers, press

the xfer softkey again or hang up

and let the call transfer.

•If the called party does not answer,

select the blinking red line key to

cancel the transfer.

Call Return

Dials the number of the last incoming

call received at your phone.

To Return a Call

•Dial *69

•Verify the number and press 1 to

return the call

•Wait for the called party to answer

NOTE: If your phone has Toll

Restrictions, you will not be able to

return restricted calls.

Speed Dial

You can assign up to seven numbers to

a 1-digit speed dial number.

Programming a Speed Dial Number

•Dial 74*

•At the prompt, press 1 to program a

Speed Dial digit

•Press the desired Speed Dial digit

(i.e., 1-7)

•Enter the phone number you want

to assign to this Speed Number and

press #

•After the prompt, press # and hang

Dialing a Speed Dial Number

•Get dial tone.

•Press the Speed Dial digit (i.e., 1-7)

followed by ##.

•Wait for the called party to answer

Verifying a Speed Dial Number

You can verify what phone number is

assigned to a Speed Number at any

time.

•Dial 74*

•After the prompt, press 2 to verify a

Speed Number

•Press the Speed Dial digit you wish

to verify

Anonymous Call Rejection

Anonymous Call Rejection prevents

inbound calls from callers who block the

display of their Caller ID.

To enable Anonymous Call Rejection

•Dial *77

•Listen for the confirmation tone and

hang up

To disable Anonymous Call Rejection

•Dial *87

•Listen for the confirmation tone and

hang up

FeatureTel Linksys IP Phone User Guide Page

Authorization Code

Authorization codes enable you to

override any call restrictions on the

phone when you place a call.

To make a call with an Authorization

Code

•Lift the handset

•Press 9 (or the appropriate access

code if different)

•Press ## for SIP phones

•Enter your authorization code

•When you enter the correct code,

you will hear a dial tone.

•Dial the phone number

Billing Codes

Billing Codes enable you to track calls

by associating a billing code with each

call.

To enter a billing code for a call:

•During a call, press *02

•Enter the billing code and the # sign

If you enter multiple billing codes during a call,

only the last billing code will be recorded.

Broadcast Paging

Broadcast Paging broadcasts an

announcement to all members of your

paging group.

To make a Broadcast Page:

•Dial the broadcast paging number

•After the tone, make your

announcement

•Hang up

To receive a Broadcast Page:

•Your phone will ring with a priority

ring tone

•Lift the handset or activate the

speakerphone

NOTE: Your phone must be idle to

receive a Broadcast Page.

Call Block (Selective)

Selective Call Rejection lets you

program your phone to reject calls from

a list of telephone numbers.

To configure your Call Block List

•Dial *60

•Follow the voice prompts to enable

or disable the feature, or add the

last caller to the blocked list, and

add, delete, or list numbers to be

blocked.

Call orward (All Calls)

Call Forward (All Calls) lets you forward

incoming calls to another number.

To enable Call orwarding

•Dial 72*

•Enter the phone number for the

forwarding destination followed by #

•Press # to confirm followed by 2 to

exit

•Hang up

To disable Call orwarding

•Dial 73*

•After hearing the verification, hang

Call orward (Busy)

Call Forward (Busy) forwards calls to

another number when you are already

on a call.

To enable Call orward (Busy)

•Dial 76*

•Enter the phone number for the

forwarding destination followed by #

•Press # to confirm followed by 2 to

exit

•Hang up

To cancel Call orward (Busy)

•Dial 77*

•Hang up

FeatureTel Linksys IP Phone User Guide Page 6

Call orward (No Answer)

Call Forward (No Answer) lets you

forward calls to another number when

you don’t answer.

To enable Call orward (No Answer)

•Dial 78*

•Enter the extension or number for

the forwarding destination followed

by #

•Press # to confirm followed by 2 to

exit

•Hang up

To cancel Call orward (No Answer)

•Dial 79*

•Hang up

Call orward (Out of Service)

Call Forward (Out of Service)

automatically forwards calls to another

location when your phone goes out of

service. The forwarding destination for

Call Forward (Out of Service) is

configured through the web portal or by

your service provider.

To enable Call orward (OOS)

•Dial 70*

•Press # to confirm followed by 2 to

exit

•Hang up

To disable Call orward (OOS)

•Dial 71*

•Hang up

Call orward (Selective)

Call Forward (Selective) forwards calls

from certain numbers to another

number.

To configure the Selective Call List

•Dial *63

•Follow the voice prompts to enable

or disable the feature, or add,

delete, or list numbers to be

forwarded.

NOTE: Disabling Call Forward

(Selective) will not delete the Selective

Call List.

FeatureTel Linksys IP Phone User Guide Page 7

Call Park

A call may be parked so it can be

answered from any other extension.

To park a call

•Tell the caller you are going to put

them on hold.

•press the xfer button.

•Enter *11 and press the dial softkey

•Write down the extension given by

the voice prompt

To pickup a parked call

•Dial the extension number assigned

to the parked call from any phone

on your system.

Call Trace

Traces an offending call immediately

after it comes in.

To trace a call

•Hang up from the offending call

•Dial *57

•Wait for the announcement

indicating that Call Trace was

successful

NOTE: Tracing a call sends the call

information to the service provider for

follow-up.

Caller ID Block

Blocks display of your Caller ID for this

call only.

To prevent sending your Caller ID for

a single call

•Dial *67

•Dial the desired phone number

Caller ID Block Release

If your phone is configured to block

sending Caller ID information, Caller ID

Block Release sends your Caller ID

information for a single phone call.

To send your Caller ID for a call

•Dial *82

•At the second dial tone, dial the

extension or telephone number you

wish to reach

FeatureTel Linksys IP Phone User Guide Page 8

Call Waiting

Lets you put one call on hold while you

answer a second call. You may then

alternate between the two calls.

To toggle between calls

•Press the red blinking line key. You

will be connected to the incoming

call and the first call is put on hold.

• Repeat to toggle between calls.

To disconnect a call

•Hang up the phone while on that

line.

•Press the red blinking line key to

answer the remaining call.

To temporarily cancel call waiting:

•Dial *70

•Dial the desired number

Conferencing

Conferencing enables you to talk to

multiple parties simultaneously.

To add a party to the current call

•Inform the current party that you’ll

be starting a conference

•Press the conf softkey

•The call is placed on hold and you

will hear dial tone

•Dial the phone number of the party

you wish to dial and press the dial

softkey

•Inform them of the conference

•Press the conf softkey again to

bring in the 3rd party

•You are now in conference with

both parties. Repeat the process to

add additional parties.

Directed Call Pickup

Directed Call Pickup lets you answer a

specific ringing phone within your

Directed Call Pickup Group.

To answer a phone in your pickup

group

•Dial *12

•At the dial tone, dial the extension

you wish to answer.

FeatureTel Linksys IP Phone User Guide Page 9

Group Pickup

Group Pickup lets you answer any

ringing phone within your Call Pickup

Group.

To answer any phone within your

pickup group

•Dial *06

Hold

To place the current call on hold

•Press the Hold button or press on a

new line key.

•Hang up the handset or press

another line key to place a new call.

To retrieve a held call

•Press the red blinking line button to

resume the call.

Priority Call

Priority Call lets you define a list of

callers identified as priority callers using

a unique ring tone when they call you.

•Dial *61

•Follow the voice prompts

Privacy Guard

Privacy Guard screens inbound

anonymous calls.

To enable/disable Privacy Guard

•Dial *88

•Press 1 to enable/disable Privacy

Guard

•Hang up

To change the Privacy Guard Access

Code

•Dial *88

•Press 2 to set or change the

Access Code

•Enter the new access code followed

by #

•Hang up

To verify the Privacy Guard Access

Code

•Dial *88

•Press 3 to verify the Access Code

•After hearing the Access Code,

hang up

Voice Mail

If you have any voice mail messages,

when you lift the handset you hear

stutter dial tone.

To Access Your Voice Mail

•Dial *09

•Follow the prompts to use the voice

mail system

rom a Phone Outside the Office

•From an external phone, dial your

direct phone number and press *, or

the company’s main telephone

number and dial extension 555.

•When prompted, enter your

extension number

•When prompted, enter your Voice

Mail password + #

Changing Voice Mail Password

•Access your voice mailbox

•Press * to skip to the Main Menu.

•Press 3 from the Main Menu to

change your password

•Enter your new password + #

•Enter your new password again + #

to confirm

Recording Personal Greetings

•Access your voice mailbox

•Press * to skip to the Main Menu.

•Press 5 from the Main Menu to

record your greetings

•Select the greeting you’d like to

record:

•Press 1 to record a No Answer

greeting.

•Press 2 to record a Do Not

Disturb greeting.

•Press 3 to record a Busy

greeting,

•Press 4 to record your Name,

•Press * to return to the Main

Menu.

•After the tone, record your greeting.

Press # when finished.

•After recording your greeting:

•Press 1 to review the greeting.

•Press 2 to delete and re-record

the greeting.

•Press 3 to save the greeting.

FeatureTel Linksys IP Phone User Guide Page 10

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