KVH TracVision HD7 User’s Guide
Operation
Maintenance
KVH Industries, Inc., 50 Enterprise Center, Middletown, RI 02842-5279 U.S.A.
54-0661 RevC
Troubleshooting
Perform the following checks if you encounter a problem with the TracVision HD7 system:
• Ensure the antenna’s view of the satellites is not obstructed. Common causes of blockage include
bridges, buildings, masts, and other equipment. Inclement weather can also degrade signal quality.
• Check for error messages. Error messages displayed on the iPhone/iPod touch, web interface, and
ACU screen may identify a specific problem.
If you are unable to fix the problem, please call or visit a KVH-certified technician near you, or contact
KVH Technical Support.
To locate a technician near you, visit:
www.kvh.com/wheretogetservice
KVH Technical Support:
Using the iPhone App
While connected to the Internet,
choose “Updates”. Then follow
the onscreen instructions.
Using the Web Interface
While connected to the Internet,
choose “Check for Updates”.
Then follow the onscreen
instructions.
Using a USB Flash Drive
If you saved a software
update (.kvh) file onto
a flash drive, plug
the flash drive into
the ACU’s USB port
then follow the ACU’s onscreen
instructions to update your
system.
Checking for Software Updates
Be sure to check for software updates periodically to ensure optimal performance of your TracVision HD7.
Please restart the TracVision system before updating software.
CONTROL UNIT MENU CHANGE ACCEPT EXIT
ANTENNA
POWER
CONTROL UNIT MENU CHANGE ACCEPT EXIT
ANTENNA
POWER
®
CONTROL UNIT MENUS CHANGE ACCEPT EXIT
ANTENNA
POWER
TRACKING SATS
DIRECTV 99/101/103
Connecting to Your TracVision HD7 System
Make sure that your onboard computers, smartphones, and/or iPhone/iPod touch are connected to the
same network as the TracVision HD7.
Using the iPhone App
1. Using your iPhone/iPod touch, connect to
the HD7’s Ethernet
or WiFi network.
2. Open the TracVision
App. Then select
your HD7 system
(displayed as
hd7-<ACU serial
number>) in the
“Select HD7 Device”
window to connect.
Using the Web Interface
1. Using a computer or smartphone connected
to the HD7’s Ethernet or WiFi network,
enter the ACU’s IP address into your web
browser’s address bar. Alternatively, enter
http://hd7-<ACU serial number>.local in the
address bar of your web browser.
Tip: You can view the IP address and other
settings on the ACU display. Press the ACU’s
MENU button to access the ACU menus.
Then follow the onscreen menus to view
network settings in the “ABOUT SYSTEM”
menu.
2. Log into the web interface using the
username and password below:
username: admin password: password
©2010, KVH Industries, Inc. KVH and TracVision are registered trademarks of KVH Industries, Inc. Specifications subject to change without notice.
Other trademarks property of their respective companies. The unique light-colored dome with dark contrasting baseplate is a registered trademark of KVH Industries, Inc.
