KVH Industries TracVision L3 Manual de usuario

Satellite Television

KVH TracVision

L3/S3

owner’s

manual

•Installation Instructions

•User’s Guide

•Technical Manual

A Guide to TracVision L3/S3

Congratulations!

You have selected one of the most advanced land-mobile satellite

tracking systems available today. KVH®Industries’

TracVision®L3/S3 is designed for use with European and North

American DVB-compatible satellite services as well as

DIRECTV®. This manual provides detailed instructions on the

proper installation, use, and maintenance of your

TracVision L3/S3 system. Before using this manual, be sure to

check the inside back cover for any addenda, which may detail

changes to the manual’s information.

Throughout this manual, important information is marked for

your attention by these icons:

Direct questions, comments, or suggestions to:

KVH Industries, Inc. KVH Europe A/S

50 Enterprise Center Ved Klaedebo 12

Middletown, RI 02842 USA 2970 Hoersholm Denmark

Tel: +1 401 847-3327 Tel: +45 45 16 01 80

Fax: +1 401 849-0045 Fax: +45 45 86 70 77

E-mail: [email protected] E-mail: [email protected]

Internet: www.kvh.com Internet: www.kvh.com

If you have any comments regarding this manual, please e-mail

them to [email protected]. Your input is greatly appreciated!

A helpful tip that either directs you to

a related area within the manual or

offers suggestions on getting the

highest quality out of your system.

An alert to important information

regarding procedures, product

specifications, or product use.

An electrical safety warning to help

identify electrical issues that can be a

hazard to either this KVH product or

a user.

Information about installation,

maintenance, troubleshooting, or

other mechanical issues.

KVH Part # 54-0157 Rev. G

TracVision L3/S3 Serial Number

This serial number will be required

for all troubleshooting or service

calls made regarding this product.

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TracVision®, KVH®,and TracNet™ are trademarks of

KVH Industries, Inc.

DVB®(Digital Video Broadcasting) is a registered trademark of the DVB Project.

DIRECTV®is an official trademark of DIRECTV, Inc.,

a unit of GM Hughes Electronics.

DISH Network™is an official trademark of

EchoStar Communications Corporation.

ExpressVu is a property of Bell ExpressVu, a wholly owned

subsidiary of Bell Satellite Services.

DirecPC®is a registered trademark of

Hughes Network Systems, a unit of GM Hughes Electronics.

Table of Contents

1Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

1.1 Digital Satellite Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

1.2 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-2

1.2.1 TracVision L3/S3 Components . . . . . . . . . . . . . . . . . . . . . .1-3

1.2.2 Integrated Receiver Decoder (IRD) . . . . . . . . . . . . . . . . . . .1-3

1.3 Materials Provided with TracVision L3/S3 . . . . . . . . . . . . . . . . .1-4

1.3.1 Additional Materials Required for TracVision L3/S3 Use . . .1-5

2Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

2.1 Choosing the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

2.2 Mounting the Antenna Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

2.3 Connecting System Components . . . . . . . . . . . . . . . . . . . . . . . .2-9

2.3.1 Connecting the Antenna Data/Power Cable . . . . . . . . . . . .2-10

2.3.2 Connecting to Vehicle Power . . . . . . . . . . . . . . . . . . . . . . .2-11

2.3.3 Connecting the IRD Ground Wire . . . . . . . . . . . . . . . . . . .2-12

2.3.4 Installing the Switchplate . . . . . . . . . . . . . . . . . . . . . . . . .2-12

2.3.5 Connecting the Antenna RF Signal Cable to the IRD . . . .2-13

2.3.5.1 Installing Two IRDs and TVs (North American

Systems Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13

2.3.5.2 Connecting Three or More IRDs and TVs

(North American Systems Only) . . . . . . . . . . . . . . . . . .2-14

2.3.6 Sealing the Cable Access Hole . . . . . . . . . . . . . . . . . . . . .2-15

2.4 Activating the IRD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15

2.5 Selecting the Active Satellite . . . . . . . . . . . . . . . . . . . . . . . . . .2-16

2.5.1 InstallingYour Selected Satellites . . . . . . . . . . . . . . . . . . .2-17

2.5.2 Programming User-defined Satellites . . . . . . . . . . . . . . . .2-19

2.6 Setting the Skew Angle (European Systems Only) . . . . . . . . .2-24

2.7 Checking Out the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-25

2.8 Configuring TracVision L3/S3 for Remote

Satellite Dish Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-26

2.9 Changing Geographic Location . . . . . . . . . . . . . . . . . . . . . . . .2-27

54-0157 Rev. G

3Using Your TracVision L3/S3 . . . . . . . . . . . . . . . . . . . . .3-1

3.1 Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

3.2 Changing Channels and Switching Between Satellites . . . . . . .3-2

3.2.1 Using the IRD Remote Control to Switch

Between Satellites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

3.2.2 Using the TV/SAT Switch to Switch

Between Satellites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

3.2.3 Using a PC to Switch Between Satellites . . . . . . . . . . . . . .3-4

3.3 Watching Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

3.4 Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

4Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

4.1 Causes and Remedies for Common Operational Issues . . . . . .4-1

4.1.1 Blown Fuse or Improper Wiring . . . . . . . . . . . . . . . . . . . . . .4-2

4.1.2 Incorrect Satellite Configuration . . . . . . . . . . . . . . . . . . . . .4-2

4.1.3 Satellite Signal Blocked . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

4.1.4 Dew or Rain Pooling on Dome . . . . . . . . . . . . . . . . . . . . . .4-3

4.1.5 Satellite Coverage Issue . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3

4.1.6 Vehicle Turning During Startup (TracVision L3 only) . . . . . .4-3

4.1.7 Incorrect or Loose RF Connectors . . . . . . . . . . . . . . . . . . .4-3

4.1.8 Type of Multiswitch Used

(North American Systems Only) . . . . . . . . . . . . . . . . . . . . .4-4

4.1.9 Stationary Use Only (TracVision S3 only) . . . . . . . . . . . . . .4-4

4.2 IRD Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

4.2.1 IRD Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

4.2.2 IRD Faulty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

4.3 Antenna Gyro and LNB Faults . . . . . . . . . . . . . . . . . . . . . . . . . .4-4

4.4 Computer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

4.5 Maintenance Port Parser Commands . . . . . . . . . . . . . . . . . . . . .4-5

5Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

5.1 Warranty/Service Information . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

5.2 Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

5.3 Replaceable Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

5.4 Field Replaceable Unit Procedures . . . . . . . . . . . . . . . . . . . . . .5-3

5.4.1 PCB Removal and Replacement . . . . . . . . . . . . . . . . . . . . .5-5

5.4.2 RF Detector/DVB Decoder . . . . . . . . . . . . . . . . . . . . . . . . .5-6

5.4.3 Antenna Gyro Assembly (TracVision L3 only) . . . . . . . . . . .5-7

5.4.4 Antenna LNB Replacement . . . . . . . . . . . . . . . . . . . . . . . .5-8

5.5 Preparation for Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-9

Appendix A System Specifications

Appendix B Comprehensive System Wiring Diagram

Appendix C Switchplate Template

Appendix D Startup Data Sequence

Appendix E Maintenance Port Parser Commands

iii

54-0157 Rev. G

1Introduction

1.1 Digital Satellite Television

Your new TracVision L3/S3 satellite antenna is fully compatible

with the Digital Video Broadcasting (DVB®) satellites, which use

the international standard for digital TV transmission, as well as

Digital Satellite Service (DSS) services, such as DIRECTV®. As a

result, you will be able to receive and decode signals from your

chosen satellite services with the proper programming and

hardware (e.g., the IRD [satellite TV receiver]). Your

TracVision L3/S3 is also fully compatible with KVH’s TracNet™

2.0 Mobile High-speed Internet System (for more information,

please visit our web site at www.kvh.com).

Your TracVision L3/S3 comes with a pre-programmed “satellite

library” of European and North American satellite services.

When configuring the TracVision L3/S3, you may choose a pair

of satellites from the entire library to be active in the system and

with your IRD. For the antenna to receive signals from two

satellites, they must be within 10º longitude of each other in

orbit. As a result, certain satellites can be paired only with certain

other satellites. Tables 1-1 and 1-2 list the possible satellite pairs

that may be selected in North America and Europe. If the satellite

service you wish to receive is not already in the “satellite library,” you

may also add two additional satellites of your choice to the library.

1-1

Introduction

54-0157 Rev. G

TracVision L3/S3’s default satellite

pairs are:

Europe: Astra 1 & Hotbird

N. America (US DIRECTV):

DSS_101 & DSS_119

N. America (US DISH Network):

Echo_119 & None

N. America (ExpressVu):

Expressvu & None

Refer to Section 2.5, “Selecting the

Active Satellite,” for instructions on

selecting different satellites.

DSS_101 ✓

DSS_119 ✓

Echo_61 ✓✓ ✓

Echo_110 ✓✓✓✓

Echo_119 ✓✓ ✓✓

Echo_148 ✓✓ ✓

Expressvu ✓✓✓✓

DSS_101 DSS_119 Echo_61 Echo_110 Echo_119 Echo_148 Expressvu

Table 1-1

Available N. American Satellite

Pairs (U.S.-style LNB required)

1.2 System Overview

Acomplete satellite TV system includes the TracVision L3/S3

connected to an IRD and a television set. The optional TV/SAT

Switch allows you to select a satellite at the press of a button. A

desktop or laptop computer is used to configure the system and

conduct diagnostics. The complete system is illustrated in

Figure 1-1.

System specifications and a wiring diagram are provided in

Appendices Aand B, respectively.

1-2

A Guide to TracVision L3/S3

11-16 Volts DC

2.5-3.5 Amps

Satellite Receiver 1

RF2

Options Purchased Separately

TV 1

Data/Power

Vehicle

PowerSwitchplate

PC Maintenance

Satellite Receiver 2TV 2 Laptop PC

TracVision Antenna

RF1

Baseplate

Radome

Second TV

and receiver

option only

available with

U.S.-style,

dual output

LNB.

TV/SAT Switch

(optional)

SatA Error

OtherIndicators:

•Bo

thblinking

green:initializing

•Errorlight

blinkingred:

systemproblem

ChangingSatellites:

1.PushSelect button

2.Wait while Sat A or

Bblinksgreen

3.Ready when Sat A

orSat B stays

solidgreen

SatB

Select

Figure 1-1

TracVision L3/S3 System

Configuration

If you are a DISH 500 customer,

you can order the optional TV/SAT

Switch – free of charge. Simply fill

out the order form located at the

back of this manual and fax it to

KVH at +1 401 845-8190.

Astra 1 ✓✓ ✓✓

Astra 2N ✓✓

Astra 2S ✓✓

Hispasat

Hotbird ✓✓✓ ✓

Sirius ✓✓✓

Thor ✓

Astra 1 Astra 2N Astra 2S Hispasat Hotbird Sirius Thor

Table 1-2

Available European Satellite Pairs

(European LNB Required)

In-motion Tracking (TracVision L3 only)

The TracVision L3 employs a state-of-the-art actively stabilized

antenna system. Once the satellite is acquired, the antenna gyro

continuously measures your vehicle’s motion and position, and

transmits commands to the antenna motors to keep the antenna

pointed at the satellite at all times.

1.2.1 TracVision L3/S3 Components

The antenna unit includes the antenna positioning mechanism,

signal front end, power supply, and control elements. The

antenna is a parabolic dish mounting a low noise block (LNB)

converter with built-in preamplifier. The European configuration

includes a single-output LNB while the North American system

uses a dual-output LNB. A molded ABS radome encloses the

fiberglass baseplate and is secured in place with standard

fasteners. Connectors on the back of the baseplate join the power,

signal, and control cabling from units inside the vehicle.

1.2.2 Integrated Receiver Decoder (IRD)

The IRD (purchased separately) receives satellite signals from the

antenna unit for signal processing and channel selection, and

sends the signals to the TV set for viewing. The IRD also

provides the interface for the user to activate authorization for

reception. Please refer to the User’s Manual provided with your

selected IRD for complete operating instructions.

1-3

Introduction

54-0157 Rev. G

The dual-output LNB in the North

American systems allows two

IRD/TV pairs to be connected

directly to the antenna.Three or

more pairs can be connected to the

system if an active multiswitch is

used. Section 2.3.5, “Connecting

the Antenna RF Signal Cable to the

IRD,” provides installation directions

for each of these options.

Before you can start watching

satellite TV using your TracVision

antenna, you will need to activate

your IRD. Refer to Section 2.4,

“Activating the IRD,” for more

details.

KVH offers an upgrade kit (KVH

Part #02-1026) that adds in-motion

tracking capability to the

TracVision S3, allowing you to

receive satellite signals while on

the move.

1.3 Materials Provided with

TracVision L3/S3

Table 1-3 lists the units, cables, and materials packed in the

TracVision L3/S3 package by name and KVH part number.

Component KVH Part No.

Antenna Unit (TracVision L3), comprising: 01-0225-19†

01-0225-22††

01-0225-25†††

01-0225-28††††

Baseplate Assembly (TracVision L3) 02-1245-01*

02-1245-03**

Radome Assembly (TracVision L3) 02-0953-03

Antenna Unit (TracVision S3), comprising: 01-0225-21†

01-0225-27†††

01-0225-30††††

01-0225-24††

Baseplate Assembly (TracVision S3) 02-1245-02*

02-1245-04**

Radome Assembly (TracVision S3) 02-0953-05

RF Cable (28 ft/8.5 m) 32-0417-28

Data/Power Cable (28 ft/8.5 m) 32-0730-28

PC Cable (6 ft/1.8 m) 32-0628-06

Kitpack*** 72-0101

Owner’s Manual 54-0157

IRD Ground Wire 32-0583-50

Switchplate 02-1023-01

TV/SAT Switch (optional) 01-0245

† European TracVision L3/S3 system

†† North American TracVision L3/S3 system (defaulted to DIRECTV)

††† North American TracVision L3/S3 system (defaulted to DISH Network)

†††† North American TracVision L3/S3 system (defaulted to ExpressVu)

* Baseplate assembly with single-output LNB

** Baseplate assembly with dual-output LNB

*** A complete listing of kitpack contents is provided in Table 2-2.

1-4

A Guide to TracVision L3/S3

Table 1-3

TracVision L3/S3 Packing List

Cables for the TracVision L3/S3 are

stored beneath the antenna unit

during shipping.

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