Ingenico DESK/3500 Manual de usuario
Payment Terminals
Quick GuideViking software
Desk/3500
Move/3500
Lane/3000
Also download the
MyPayments app!
2. Press 6 or scroll down
(using the arrow key) to
Reconciliation,
then press OK.
Get Started
This is a Quick Guide. A comprehensive User Guide can be found on the Nets website:
https://www.nets.eu/en/payments/customerservice/.
Prior to using the product for the rst time, manual reconciliation must be performed
on the terminals.
NB: Reconciliation of one terminal reconciles all the terminals under the same Merchant
Number.
For more information on Reconciliation, please consult the User Guide referenced
above.
Perform Manual Reconciliation
3. The terminal prints out a
receipt showing the number
of transactions per card type
and amount. If the terminal
is integrated, a reconciliation
receipt is printed out via the ECR
system.
1. Press MENU.
NB: The above images are for instructional purposes only. Actual products may vary.
Completed
Main menu
6. Reconciliation
7. Oine transactions
8. Reports
9. Administration
Terminal maintenance
To avoid damaging the payment terminal, it is important that the below cleaning
advice is followed. Damage caused to a terminal through an incorrect cleaning
method is not covered by warranty.
Please use the following methods to clean the various parts of the payment terminal:
Keypad: Gently wipe with a soft, dry cloth slightly impregnated with 70% isopropyl
alcohol.
Display screen: Gently wipe with a soft, damp cloth slightly impregnated with soap.
Casing: Gently wipe with a soft, damp cloth slightly impregnated with soap.
To avoid damaging electrical components, it is important not to spray any cleaning
agent directly onto the terminal. When cleaning, a functional problem or tamper alert
may be triggered if too much liquid is used i.e. if liquid seeps inside the terminal.
70% isopropyl alcohol may be used on the keypad only. It should be applied via a
soft cloth. Wiping should be done gently. Excessive wiping of the keypad may cause
cosmetic damage over time.
70% isopropyl alcohol must not be used on the display screen or casing. These
components may only be cleaned with a soft, damp cloth that is slightly impregnated
with soap.
The following products must not be used on any part of the terminal: solvents, bleach,
hydrogen peroxide, thinner, trichloroethylene or ketone-based solvents, glycol ether or
thymol-based agents, detergents or abrasive products.
Regular cleaning of the terminal will not completely remove the risk of virus infection.
Good hand hygiene following shop visits is recommended. Contactless payment,
whenever possible, is advised.
It is not recommended to use overlays on the terminal e.g. covering the terminal with
clear plastic bags or plastic lm. The Payment Card Industry Security Standards Council
(PCI SSC) does not endorse the use of overlays, as doing so can interfere with the
entering of payment card/PIN data: https://blog.pcisecuritystandards.org/maintaining-
pos-device-security-and-cleanliness
Menu Structure on Payment Terminals
1 Issuers
1 Get Issuers
2 Print
2 Oine 2 EOT
1 Print
2 Send to Host
3 Delete
3 Operator Admin.
1 Add Op.
2 Delete Op.
3 Print Ops.
6 Parameters
1 Change
2 Print
7 Comms
1 Remove Obstruc
2 Ping Host
8 Software
1 Get Software
9 System Menu
1 Empty Printer Buer
2 System Log
6 Test
7 Res Merch Card
9 Reboot
MAIN MENU
1. Purchase 2. Purchase + Cash
(C/B) 3. Card Services 5. Kopy menu 6. Reconciliation 7. Operator Menu 8. Merchant Menu 9. Switch O
3 Balance
4 Deposit
5 Withdrawal
6 Reversal
7 Rtn of Goods
1 Last Receipt
2 Last Reconc.
3 Last Z-Total
9 Battery+Signal
Battery: 100%
Signal: 5
1 Reports
1 Trans. List
2 X-Total
3 Z-Total
4 Op X-Total
5 Op Z-Total
7 Reconciliation
2 Issuers
1 Print
3 Term Status
1 Print
2 Send to Host
4 Send Error Logs
5 Send Trace Logs
Frequently Used Functions
FUNCTION KEYS*
Purchase Enter amount, then press OK
Purchase + Cash (C/B) Press MENU, then 2
Reconciliation Press MENU, then 6
Balance Press MENU, then 3+3
Deposit Press MENU, then 3+4
Cancel Last Transaction Press MENU, then 3+6
Return of Goods Press MENU, then 3+7
Copy of the Last Receipt Press MENU, then 5+1
Transaction List Press MENU, then 7+1+1
X-Total (Interim Report) Press MENU, then 7+1+2
Z-Total (Shift Report) Press MENU, then 7+1+3
Operator X-Total Press MENU, then 7+1+4
Operator Z-Total Press MENU, then 7+1+5
Print EOT Swipe the Merchant Card and press 2+1
* does not apply to Lane/3000
MENU key
CLEAR (yellow) /
feed paper (long press)
Desk/3500
•Power supply
cable
(with MagicBox)
•Integration cable
•Receipt roll
•Merchant card Dot key (press Dot key plus F3 or
F2 to increase/decrease screen
contrast)
CANCEL (red) VALIDATION key (green)
Navigation keys (F1, F3, F2, F4)
MENU key
Feed paper
Move/3500
•Power supply cable
•Charging unit/base
station
•Battery
•Network cable (BT)
•Receipt roll
•Merchant card
Navigation keys
(F1, F3, F2, F4)
CLEAR (yellow)
CANCEL (red)
VALIDATION key
(green)
Terminals & Accessories
Each terminal is delivered with the following corresponding accessories:
Contactless reader
Magnetic Stripe Reader
Chip reader
Contactless reader
Magnetic stripe
reader
Chip reader
Wi-Fi Set-Up for Move/3500
Navigation keys
(F1, F3, F2, F4)
Lane/3000
•Power supply cable (applicable
for Ethernet, RS232 and, in
some cases, USB connections)
•Integration cable
•Merchant card
CLEAR (yellow)
CANCEL (red) VALIDATION key (green)
Contactless reader
Magnetic stripe reader
Chip reader
1. Press F1
2. Swipe the Merchant Card
3. Select Control Panel
4. Select Terminal Settings
5. Select Comm Means
6. Select Wi, followed by Enable
7. Scan the Network and select the
available network
8. Enter your password using the up/
down buttons on the terminal
(use F1 and F4 for side
navigation)
9. Select OK (green key)
Result: The new prole is now connected.
Go to Status Option to verify that the
status shows Connected.
Using the Shortcut Menu
1. Press the Down key
2. Select the Wi setting
3. Swipe the Merchant Card
4. Select Terminal Settings
5. Select Comm Means
6. Select Wi, followed by Enable
7. Scan the Network and select the
available network
8. Enter your password using the up/
down buttons on the terminal
(use F1 and F4 for side
navigation)
9. Select OK (green key)
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