Ingenico DESK/3500 Manual de usuario

Payment Terminals

Quick GuideViking software

Desk/3500

Move/3500

Lane/3000

Also download the

MyPayments app!

2. Press 6 or scroll down

(using the arrow key) to

Reconciliation,

then press OK.

Get Started

This is a Quick Guide. A comprehensive User Guide can be found on the Nets website:

https://www.nets.eu/en/payments/customerservice/.

Prior to using the product for the rst time, manual reconciliation must be performed

on the terminals.

NB: Reconciliation of one terminal reconciles all the terminals under the same Merchant

Number.

For more information on Reconciliation, please consult the User Guide referenced

above.

Perform Manual Reconciliation

3. The terminal prints out a

receipt showing the number

of transactions per card type

and amount. If the terminal

is integrated, a reconciliation

receipt is printed out via the ECR

system.

1. Press MENU.

NB: The above images are for instructional purposes only. Actual products may vary.

Completed

Main menu

6. Reconciliation

7. Oine transactions

8. Reports

9. Administration

Terminal maintenance

To avoid damaging the payment terminal, it is important that the below cleaning

advice is followed. Damage caused to a terminal through an incorrect cleaning

method is not covered by warranty.

Please use the following methods to clean the various parts of the payment terminal:

Keypad: Gently wipe with a soft, dry cloth slightly impregnated with 70% isopropyl

alcohol.

Display screen: Gently wipe with a soft, damp cloth slightly impregnated with soap.

Casing: Gently wipe with a soft, damp cloth slightly impregnated with soap.

To avoid damaging electrical components, it is important not to spray any cleaning

agent directly onto the terminal. When cleaning, a functional problem or tamper alert

may be triggered if too much liquid is used i.e. if liquid seeps inside the terminal.

70% isopropyl alcohol may be used on the keypad only. It should be applied via a

soft cloth. Wiping should be done gently. Excessive wiping of the keypad may cause

cosmetic damage over time.

70% isopropyl alcohol must not be used on the display screen or casing. These

components may only be cleaned with a soft, damp cloth that is slightly impregnated

with soap.

The following products must not be used on any part of the terminal: solvents, bleach,

hydrogen peroxide, thinner, trichloroethylene or ketone-based solvents, glycol ether or

thymol-based agents, detergents or abrasive products.

Regular cleaning of the terminal will not completely remove the risk of virus infection.

Good hand hygiene following shop visits is recommended. Contactless payment,

whenever possible, is advised.

It is not recommended to use overlays on the terminal e.g. covering the terminal with

clear plastic bags or plastic lm. The Payment Card Industry Security Standards Council

(PCI SSC) does not endorse the use of overlays, as doing so can interfere with the

entering of payment card/PIN data: https://blog.pcisecuritystandards.org/maintaining-

pos-device-security-and-cleanliness

Menu Structure on Payment Terminals

1 Issuers

1 Get Issuers

2 Print

2 Oine 2 EOT

1 Print

2 Send to Host

3 Delete

3 Operator Admin.

1 Add Op.

2 Delete Op.

3 Print Ops.

6 Parameters

1 Change

2 Print

7 Comms

1 Remove Obstruc

2 Ping Host

8 Software

1 Get Software

9 System Menu

1 Empty Printer Buer

2 System Log

6 Test

7 Res Merch Card

9 Reboot

MAIN MENU

1. Purchase 2. Purchase + Cash

(C/B) 3. Card Services 5. Kopy menu 6. Reconciliation 7. Operator Menu 8. Merchant Menu 9. Switch O

3 Balance

4 Deposit

5 Withdrawal

6 Reversal

7 Rtn of Goods

1 Last Receipt

2 Last Reconc.

3 Last Z-Total

9 Battery+Signal

Battery: 100%

Signal: 5

1 Reports

1 Trans. List

2 X-Total

3 Z-Total

4 Op X-Total

5 Op Z-Total

7 Reconciliation

2 Issuers

1 Print

3 Term Status

1 Print

2 Send to Host

4 Send Error Logs

5 Send Trace Logs

Frequently Used Functions

FUNCTION KEYS*

Purchase Enter amount, then press OK

Purchase + Cash (C/B) Press MENU, then 2

Reconciliation Press MENU, then 6

Balance Press MENU, then 3+3

Deposit Press MENU, then 3+4

Cancel Last Transaction Press MENU, then 3+6

Return of Goods Press MENU, then 3+7

Copy of the Last Receipt Press MENU, then 5+1

Transaction List Press MENU, then 7+1+1

X-Total (Interim Report) Press MENU, then 7+1+2

Z-Total (Shift Report) Press MENU, then 7+1+3

Operator X-Total Press MENU, then 7+1+4

Operator Z-Total Press MENU, then 7+1+5

Print EOT Swipe the Merchant Card and press 2+1

* does not apply to Lane/3000

MENU key

CLEAR (yellow) /

feed paper (long press)

Desk/3500

•Power supply

cable

(with MagicBox)

•Integration cable

•Receipt roll

•Merchant card Dot key (press Dot key plus F3 or

F2 to increase/decrease screen

contrast)

CANCEL (red) VALIDATION key (green)

Navigation keys (F1, F3, F2, F4)

MENU key

Feed paper

Move/3500

•Power supply cable

•Charging unit/base

station

•Battery

•Network cable (BT)

•Receipt roll

•Merchant card

Navigation keys

(F1, F3, F2, F4)

CLEAR (yellow)

CANCEL (red)

VALIDATION key

(green)

Terminals & Accessories

Each terminal is delivered with the following corresponding accessories:

Contactless reader

Magnetic Stripe Reader

Chip reader

Contactless reader

Magnetic stripe

reader

Chip reader

Wi-Fi Set-Up for Move/3500

Navigation keys

(F1, F3, F2, F4)

Lane/3000

•Power supply cable (applicable

for Ethernet, RS232 and, in

some cases, USB connections)

•Integration cable

•Merchant card

CLEAR (yellow)

CANCEL (red) VALIDATION key (green)

Contactless reader

Magnetic stripe reader

Chip reader

1. Press F1

2. Swipe the Merchant Card

3. Select Control Panel

4. Select Terminal Settings

5. Select Comm Means

6. Select Wi, followed by Enable

7. Scan the Network and select the

available network

8. Enter your password using the up/

down buttons on the terminal

(use F1 and F4 for side

navigation)

9. Select OK (green key)

Result: The new prole is now connected.

Go to Status Option to verify that the

status shows Connected.

Using the Shortcut Menu

1. Press the Down key

2. Select the Wi setting

3. Swipe the Merchant Card

4. Select Terminal Settings

5. Select Comm Means

6. Select Wi, followed by Enable

7. Scan the Network and select the

available network

8. Enter your password using the up/

down buttons on the terminal

(use F1 and F4 for side

navigation)

9. Select OK (green key)

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