Ingenico Tetra Move/5000 Manual de usuario

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Welcome to

Till Payments

Merchant

Services

Quick

Reference

Guide

2 Quick reference guide

FOR INGENICO MOVE/5000 TERMINAL

3 Quick reference guide

Get to know

your terminal

Contactless Reader

Printer

Enter key and Power on

Press the green ENTER key

Power o

Remove the terminal from any

power source. Press and hold

the Func and yellow CLEAR

keys together

Menu Screen

Press the grey key with symbol

Press F2 to scroll down and F3 to

scroll up on the touch screen, or

press the menu item number on

the keypad

Cancel:

Press the red CANCEL key

Clear entry

Card Insert

Enter the sale amount from idle / home screen and press ENTER

Ask customer to TAP, INSERT or SWIPE their card

Where prompted by terminal, ask customer to select their account type: Cheque,

Savings or Credit

When prompted allow customer to enter their PIN and press ENTER

Note: Contactless cards do not require a PIN or signature for amounts under $100.

Once approved remove card if inserted and press Yes to print a customer receipt if

requested

Press MENU key on the home screen, and press 1 for Transactions, then 3

Last transaction receipt:

Press 1 for Last to reprint receipt for the last transaction

Specific receipt for the curent settlement period :

Press 2 for Invoice

Press MENU key on the home screen, and press 1 for Transactions, then 3 for Refund

Enter your refund password and press ENTER

Ask customer to INSERT or SWIPE their card

Ask customer to select their account type: Cheque, Savings or Credit

On PIN prompt, ask customer to press ENTER to print the refund receipt to sign Note:

Even if a PIN is entered, a signed receipt will still be required

How to complete a Sale

How to re-print a Receipt

How to process a Refund

4 Quick reference guide

This will print a list of all transactions processed since the last settlement

Press MENU key on the home screen, and press 2 for Print, then press 2 for Reports,

then press 1 for Audit.

Press MENU key on the home screen, and press 3 for Batch

Pre-settlement totals:

Press 4 for Batch Totals

Note: This will print the total value of transactions that have occurred since the

Last settlement

Press Yes to print a Transaction List if required

Last settlement totals:

Press 2 for Last Settlement

Note: This will print the total value of transactions in the last settllement period

View batch details on the screen:

Press 3 for Review Batch

How to print a Transaction List

Pre-settlement and Last Settlement

5 Quick reference guide

6 Quick reference guide

Additional Functions

Installing The Paper Roll

Press the Func key, the Function Number and ENTER to perform the following PINPad

functions

STEP 1

STEP 2

Open the paper

compartment by liing the catch located at the rear of the terminal and

pull the cover to the rear of the terminal

Place the paper roll into the compartment ensuring that the paper pro-

trudes over the top of the roll (if the paper protrudes from underneath the

roll it has been inserted incorrectly)

Pull the paper up towards the top of the terminal Hold the paper and close

the cover. Press simultaneously on both upper corners of the contactless

landing zone, until it clips into position. If required, press the Feed key on

the keypad to advance the paper

Function No. Description Function No. Settlement

5 Display Transaction Totals

Continue to press ENTER

to view all totals, such as

Sales, Refunds, Tips etc

58 Print Tip Report

Note: This is only

available if your terminal

8 View Batch Number 120 Display auto settlement

time

21 View Transaction By

Invoice Number

14 Disable/enable Audit

report print at settlement

Trouble

Shooting

Hardware faults

The terminal does not turn on

Check the battery (is it discharged, is it connected)

A full discharged battery can take long charging time to recover

Connect terminal to terminal power supply or put it on powered base

and check if the battery symbol is flashing or moving (= battery charging)

Cards not removed

Check that the magnetic card is swiped correctly (with magnetic band on terminal side).

Swipe again the card with the magnetic stripe movement constant and rapid

Verify that the magnetic strip is not damaged, grooved or cracked

Make sure you have inserted correctly the smart card into the smart card reader and

removed the card only aer the transaction Is performed

The receipt has not printed

Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll

following the instructions in this manual.

Check the type of paper used (thermal paper must be used)

7 Quick reference guide

8 Quick reference guide

Let Us

Show You

How to

Read Your

Receipts and

Statements”

“

Receipt

Example of purchase transaction record

Note: Graphic will only print on the customer copy of the receipt.

XXXX Merchant

123 Sydney Street

North Sydney NSW 2060

Merchant Copy

01 FEB 2019 16:00:22

MERCHANT ID 4229851 2345678

TERMINAL ID 12345678

USER 01

INV NO 000012

STAN 000034

ACCOUNT TYPE SAVINGS

……..4221(s) 10/14

PURCHASE $80.00

TOTAL $80.00

AUTH ID 00321

RRN 1234560 00034

APPROVED 00

9 Quick reference guide

Your business name and address

Date and time of transaction

Your merchant ID number

Your terminal ID number

Account Type

Truncated card number

Expiry date

Total amount

Transaction approved/declined

10 Quick reference guide

For all inquiries, please call: 1300 369 692

Your merchant ID number

Merchant Number 12345678

Period 1 - 30 june, 2019

Invoice Nuamber B15847592

Date Issued 30 June, 2019

Merchant ABN 12 345 678 901

Your business ABN

Statement

period

indicates the

date range

included

on this

statement

Keep an eye out for oers in the section from Till

Payments*

* This oer is available to existing merchants onlyand is

subject to eligibility criteria (available on request).

All cash back payments are GST inclusive and will be

paid when we have an operating and valid processing

agreement in place.

This message is regularly updated with relevant

information and insights to help you

Business Name

Addressed to

Street Number, Street Name

City, State, Post Code

MERCHANT STATEMENT

TAX INVOICE

Summary

Merchant Services Fees (MSF) $41.29

Credit Card Interchanges $381.20

Other Charges $88.95

Net Charges (Including GST) $511.44

GST Charged $46.50

Transaction Totals

Card Type Sales Sales Amount Returns Returns Amount Net Sales

VISA 9 $10,363.89 0 $0.00 $10,363.89

MCD 23 $18,135.29 0 $0.00 $18,135.29

Debit Card - EFTPOS 7 $302.25 0 $0.00 $302.25

Total 39 $28,801.43 0 $0.00 $28,801.43

Transaction Charges

Card Type Sales Fee Sales Fee Amount Returns Fee Returns Fee Amount Net MSF

VISA 0.14% $14.51 0.00% $0.00 $14.51

MCD 0.14% $25.38 0.00% $0.00 $25.38

Debit Card - EFTPOS $0.20 $1.40 0.00% $0.00 $1.40

Total $41.29 $0.00 $41.29

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