Ingenico IWL250 WIFI Manual de usuario

Merchant Solutions

AutoLink User Manual

iWL250

Point-of-sale (POS) device supplied and

supported by Standard Bank

1. iWL250 Package Contents

2. POS Device Functions

3. Card Information Overview

4. 4.1 Retail

Transactions

Operator Functions

4.2 Restaurant

Transactions

Operator Functions

4.3. Forecourt

Transactions

Operator Functions

4.4 Workshop

Transactions

Operator Functions

5. Usage and Maintenance of the POS Device

6. Refund Transactions

7. Accepting Chip and PIN Cards

8. General Information

9. Avoiding Fraud

10. Card Security Features

11. SIM Card Usage and Replacement

12. Frequently Asked Questions

13. Contact Details, Hours of Operation and Support

Contents

• iWL250 portable POS device

• Power supply unit

• Application user and manager manual

• Thermal paper roll X2

• Imprinter booklet

iWL250

iWL250 Package Contents

POS Device Functions

Magnetic Strip

Paper Clip

Scroll up and down

Enter

Paper feed

Chip Reader

Pull paper clip up and

forward to open the

paper housing

Scroll up and down a

menu list

Press enter to conrm messages

or input values displayed on

screen or to enter a menu item

on the displayed menu list

Press to feed additional clear

paper out of the principle

housing (do not pull or force the

paper as this will damage the

paper feeder)

Enter a function menu list

Exit a menu (pressing stop

multiple times will return

you to the menu screen)

Back space or delete

entered values

Cancel

Clear

Chip

Insert chip card

iWL250

Card Information Overview

Issuing bank

The responsible bank who issued the card to the

member.

Tap to PayTM

Tap to Pay™ functionality available.

Card association logos

All POS devices accept VISA, MasterCard® and Union

Pay International. American Express, Diners Club,

RCS, Fleet and other card types can only be accepted

if the merchant has signed a separate merchant

agreement with these issuers.

Expiry date

If the card has expired, the transaction will fail.

Card number

The rst four digits dene the card type.

Magnetic strip

If a chip transaction fails, complete a magnetic strip

transaction.

Signature panel

A signature is required for non-chip transactions;

always ensure the member’s signature on the receipt

matches the member’s signature on the card.

RETAIL

Transactions

RETAIL FORECOURT WORKSHOPRESTAURANT

The POS device main screen will give you the option to press ‘F’ for menu or the green

button to pay. If you press the green button, the following transactions (if enabled)

will appear:

Select the transaction you wish to perform by pressing the corresponding number

or by scrolling to the transaction and pressing the green button to conrm.

TRANSACTION SELECTION

1. Sale

2. Refund

3. Correction

4. Balance Enquiry

5. Cash Withdrawal

6. Sale & Cash

7. Voice Override

1. Sale

Press the green button and select ‘sale’

Enter the sale amount and press enter

Pass the POS device to the customer who can

either Tap to Pay™, insert or swipe his or her card

If prompted, the customer must enter his or her

PIN followed by enter

Once the transaction is approved, press the green

button for a receipt

The POS device will print a merchant copy of the receipt

The POS device will return to the main screen

STEP 1

STEP 4

STEP 2

STEP 5

STEP 3

STEP 6

STEP 7

2. Refund

RETAIL FORECOURT WORKSHOP

RESTAURANT

Press the green button and select ‘refund’

STEP 1

Enter the refund amount and press enter

STEP 2

Enter refund PIN

STEP 3

Pass the POS device to the customer who can

either Tap to Pay™, insert or swipe his or her card

STEP 4

If prompted, the customer must enter his or her PIN

followed by enter

STEP 5

Once the transaction is approved, press the green button

for a receipt

STEP 6

The POS device will print a merchant copy of the receipt

STEP 7

The POS device will return to the main screen

STEP 8

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