Ingenico PAYZONE iCT250 Manual de usuario

Ingenico iCT250

Future Proof Terminal

Merchant Manual

for CPTU02 Application

JULY 2013

CHASE PAYMENTECH SOLUTIONS MAKES NO

WARRANTY OF ANY KIND, EITHER EXPRESSED

OR IMPLIED, WITH REGARD TO THIS

MATERIAL, INCLUDING, BUT NOT LIMITED TO,

THE IMPLIED WARRANTIES OF

MERCHANTABILITY AND FITNESS FOR ANY

PARTICULAR PURPOSE.

Chase Paymentech Solutions shall not be liable for

errors contained herein or for incidental

consequential damages in connection with the

furnishing, performance, or use of this material.

The information contained in this document is

subject to change without notice.

Unless specifically noted, all company and/or

product names, street addresses, telephone

numbers, and persons referred to within this

document, either as a whole or in part, are

completely fictional and are designed solely as

examples to illustrate the text.

This document contains proprietary information,

which is protected by copyright. All rights are

reserved. No part of this document may be

photocopied, reproduced, or translated to another

language without the prior written consent of Chase

Paymentech Solutions.

Solutions, LLC

Chase Paymentech Solutions, LLC

14221 Dallas Parkway, Building Two

Dallas, Texas 75254

(800) 824-4313

DISCLAIMER STATEMENT

The information described in this document is

believed to be accurate and reliable. Much care

has been taken in its preparation, however, no

responsibility, financial or otherwise, is accepted for

any consequences arising out of the use or misuse

of this material.

April 2012 Ingenico Telium CPTU02 User Manual 2-1

CONFIDENTIAL –Chase Paymentech Solutions, LLC - CONFIDENTIAL

Installation

Unpacking the Terminal

The iCT250 Terminal is shipped with the following items:

iCT250 Terminal

Paper roll

Magic Box with attached cables

Telephone cable

2 Piece power adapter with power cord

An Ingenico installation guide

April 2012 Ingenico Telium CPTU02 User Manual 2-2

CONFIDENTIAL –Chase Paymentech Solutions, LLC - CONFIDENTIAL

Connecting Power & Comms (Magic Box)

1. Opening the Cable Cover

2. Connect the Magic Box to the Terminal

3. Connect Power, Phone, and Internet Cables

Unclip the cover by pushing the

two clips simultaneously. Then

lift the cover up and to the rear of

the terminal.

Attach the cable from the Magic Box to

the comm ports located at the bottom of

the device. Replace the cable cover

once connections are in place.

Phone Line –connect the phone

line from the wall jack to the phone port.

Ethernet –connect the Ethernet

cable from the switch or other internet

access point to the ETH port.

Power –Connect the power cord from

the power adapter to the power port on

the Magic Box (lightning bolt symbol).

RS232 (not supported) –

Connect a RS232 capable device

such as a PIN pad, ECR, or card

reader to the RS232 comm port.

April 2012 Ingenico Telium CPTU02 User Manual 2-3

CONFIDENTIAL –Chase Paymentech Solutions, LLC - CONFIDENTIAL

4. Securing the Magic Box

Securing the Magic Box in a nearby location will reduce stress on the device and cable, prevent

unintentional disconnection, and organize the work area. Below are some examples of ways to secure the

Magic Box.

Note: Secure the Magic Box in a location which is accessible for future troubleshooting

5. Connect the power adapter to a nearby outlet

April 2012 Ingenico Telium CPTU02 User Manual 2-4

CONFIDENTIAL –Chase Paymentech Solutions, LLC - CONFIDENTIAL

Connecting a PIN pad

The iPP320 and iPP220 PIN pads are available as a customer facing PIN entry and/or card reader

device. Both the iPP320 and iPP220 connect to the USB port on the bottom of the terminal.

WARNING: Unplug the power from the terminal before connecting a PIN pad.

1. Open the Cable Cover (see above)

2. Connect the USB PIN pad cable

3. Remove one of the caps from the Magic Box cable to insert to accommodate the additional PIN

pad cable.

4. Reattach the cable cover and reconnect the power to the device.

iCT220 Example iCT320 Example

Connect the PIN pad cable to

the USB Host port on the

bottom of the terminal.

*With the power disconnected,

use scissors to remove one of the

rubber ‘caps’ from the Magic Box

cable.

April 2012 Ingenico Telium CPTU02 User Manual 2-5

CONFIDENTIAL –Chase Paymentech Solutions, LLC - CONFIDENTIAL

Installing Paper

Open the paper compartment by lifting the paper cover on the rear of the terminal. Place the roll of paper

in the compartment with a small amount of paper pulled out of the compartment, then close the paper

cover lid. Note: Press and hold the yellow [<] key to feed paper.

July 2013 Ingenico Telium CPTU02 User Manual 7-1

CONFIDENTIAL –Chase Paymentech Solutions, LLC - CONFIDENTIAL

Transactions

Transaction Overview

Every transaction (Sale, Refund, Void) may or may not present prompts the same depending on the

terminal settings, the industry setting (retail vs restaurant), the card being presented, or the method by

which the card was entered.

Below outlines the prompts that could be presented to a user. Each prompt below is shown as it would on

the terminal “Display”with the expected “Action” a user should expect to take. Also provided is “Why?” the

prompt is being presented. The information contained in the “Setting” column is so the Help Desk can

reference the information during a software download.

Display

Action

Why?

Setting

Idle Menu / Screen Saver

Swipe the card or press [0] to initiate a sale.

N/A

1 –Credit

2 –Debit

3 –EBT

Press [1] for a credit transaction.

Press [2] for a debit transaction.

Press [3] for an EBT transaction.

EBT is Enabled

N/A

1 –Credit

2 –Debit

Select the card type for this transaction. Press [1] for Credit

or press [2] for Debit.

EBT is Disabled

N/A

1 –Food Stamp

2 –Cash Benefit

3 –Balance Inquiry

Select the EBT transaction type. Press [1] for Food Stamp,

press [2] for Cash Benefit, or press [3] for a balance inquiry.

EBT was selected

EBT

Enter Supervisor

Password

Key the Supervisor/Manager/Clerk Password and press

[Enter].

Password is

required.

PWSALE

Enter Customer

Ref #

Key the customer reference number and press [Enter].

Optional Prompt

CUSTRN

Enter Clerk/Server ID

Key the Clerk/Server ID and press [Enter].

Clerks/Servers are

enabled

CLKPROMPT

Add Clerk ID

= X?

Yes No

A new clerk/server ID was entered. Press the far left hot

key [F1] for yes to add the ID or press the far right hot key

[F4] for no to reenter the ID.

A new clerk was

entered.

AUTOADDCLERK

Enter Clerk

Name

A new clerk/server ID was entered, key a name to associate

with the ID and press [Enter].

A new clerk was

entered

AUTOADDCLERK

Enter Table No.

Key the Table number and press [Enter].

Restaurant and

Table # is enabled

TABLE

Enter Invoice

Number

Key the invoice number and press [Enter].

Invoice numbers are

enabled

INVOICE

INVOICEKEY

Enter Sale

Amount

$0.00

Key the sale amount and press [Enter].

N/A

Pass Terminal

To Customer

Pass the terminal to customer for card entry.

EMV or Pass

Terminal is enabled

PASSTERMINAL

7-2 Ingenico Telium CPTU02 User Manual Transactions

CONFIDENTIAL –Chase Paymentech Solutions, LLC –CONFIDENTIAL

Display

Action

Why?

Setting

Swipe / Insert / Tap / Key

Swipe, insert, tap, or key the card on the

terminal.

N/A

AmEx Corporate

Card?

Yes No

Confirm whether the Amex card is a corporate card or not.

Press the far left hot key [F1] for Yes or press the far right

hot key [F4] for no.

Amex Corp card was

swiped

AXPROMPT

CASH BACK?

Yes No

The customer is prompted for cash back. Press the far left

hot key [F1] for Yes or press the far right hot key [F4] for

no.

Customer Prompt

CASHBACK

1 - $XX.XX

2 - $XX.XX

3 - $XX.XX

4 –Other

Select a cash back amount by pressing [1], [2], or [3]. Press

[4] to enter another amount.

Customer Prompt

CASHBACKAMT1-3

Enter CASH BACK

Amount

$0.00

Key the cash back amount desired and press [Enter].

Customer Prompt

customer selected

‘4-Other’

N/A

Sale $XX.XX

CASH BACK $XX.XX

Total $XX.XX

Accept Change

Confirm the Sale and Cash Back amounts. Press the far left

hot key [F1] to accept or press the far right hot key [F4] for

change the amount.

Customer must

confirm the new

total.

N/A

Tip Required?

Yes No

The customer is prompted to enter a tip. Press the far left

hot key [F1] for Yes or press the far right hot key [F4] for

no.

Customer Prompt

TIP

Choose Tip Amount?

XX% XX% Other

The customer is prompted to enter a tip amount. Press the

far left hot key [F1] for tip option 1, press the center hot

key [F2], or press the far right hot key [F4] to enter another

amount.

Customer Prompt

TIP

Pass Terminal

To Merchant

Customer passes the terminal to the merchant to complete

the transaction.

Customer prompts

are completed

PASSTERMINAL

Pass Terminal

To Merchant

Do Not Remove Card

Customer hands the terminal to the merchant with the card

still inserted.

EMV Chip

transaction in

progress

N/A

Enter V-CODE:

Key the V-Code from the card and press [Enter].

Manually Entered

Card

N/A

Card Present?

Yes No

Confirm if card is present. Press the far left hot key [F1] for

Yes or press the far right hot key [F4] for no.

Manually Entered

Card

N/A

1 –Mail Order

2 –Phone Order

3 –eCommerce

Press [1] for a Mail Order sale

Press [2] for a Phone Order sale.

Press [3] for an eCommerce sale.

Manually Entered

Card –Not Present

MOTO

Software?

Yes No

Confirm the order is generate over other software. Press

the far left hot key [F1] for Yes or press the far right hot key

[F4] for no.

eCommerce was

selected

ECOMM

Enter Order Number

Key the order number and press [Enter].

Mail Order

N/A

Enter Ship-to

Postal/Zip Code

Key the shipping Zip Code and press [Enter].

Amex Purchase card

transaction

N/A

Enter Expiration

Date MMYY

Key the card expiration date and press [Enter].

Manually Entered

Card

N/A

Enter

ZIP/Postal Code

Key the cardholder ZIP code and press [Enter].

Manually Entered

Card –Not Present

PCODEONSWIPE

BIN RANGES

July 2013 Ingenico Telium CPTU02 User Manual 7-3

CONFIDENTIAL –Chase Paymentech Solutions, LLC - CONFIDENTIAL

Display

Action

Why?

Setting

Enter Transaction

Ref #

Key the Gift Card Transaction reference number and press

[Enter].

Gift Card

Transaction # is

enabled

GCTRN

Enter Last 4

Digits of Card #

Key the last four digits of the card and press [Enter].

Card verification for

Fraud control is

enabled.

FRAUD

Dialing…/Connecting…

Terminal connects to host. No action

N/A

Enter Customer

PO Number

Key the customer purchase order (PO) number and press

[Enter].

Note: This appears prior to Dial/Connecting during Amex

Purchase card transactions.

Commercial or

Purchase Card

N/A

Enter

Tax Amount

$0.00

Key the Tax amount included in the sales total and press

[Enter].

Commercial or

Purchase Card

N/A

Tax Exempt?

Yes No

Key the Tax amount included in the sales total and press

[Enter].

Commercial or

Purchase Card

N/A

Approved 123456

Press Enter

Receipt prints and approval is displayed. Press

[Enter] to print the Customer copy.

N/A

Approved:

$XX.XX

AMOUNT DUE

$X.XX

Press Enter

The transaction amount was partially approved. Confirm

the amount due and press [Enter].

Only a portion of

the transaction total

was approved.

N/A

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