Ingenico AXIUM EX6000 Manual de usuario

AXIUM EX6000

User Guide

www.ingenico.com

13-17 rue Pagès, 92150 Suresnes – France

Banks and Acquirers International Holding, SAS / 814 767 216 RCS Nanterre

AXIUM EX6000

07/11

Banks and Acquirers International Holding SAS

Table of Contents

1. Introduction

2. Presentation

2.1 Content of the box

2.2 Overview of AXIUM EX6000

2.3 Key Locations and Functions

2.4 Touch Panel

3. Use of the terminal

3.1 Power on/Power off the terminal

3.2 Reading cards

3.3 Front scanner Usage

3.4 USB Type-C

4. Installation

4.1 Recommendations

4.2 Screen Protective film

4.3 Installing modules

4.4 Battery

4.5 Visual Impaired (VI) Accessory

5. Recommendations

5.1 Safety

5.2 Security of your terminal

5.3 Fixed installation

5.4 Cleaning the terminal

5.5 Transport and storage

6. Safety and Standards

7. Troubleshooting

Contents

AXIUM EX6000

07/11

Banks and Acquirers International Holding SAS

We hope that you will be fully satisfied with your new AXIUM EX6000

terminal.

Read this guide to understand and make the best use of your terminal. It

presents you the necessary information about use, installation,

maintenance, safety and security recommendations.

1. Introduction

WARRANTY/

SECURITY

Use only the power supply included with the product to

ensure best performance and safety. Maintenance should

only be provided by Ingenico authorized technician.

Failure to comply with these instructions will void the

manufacturer’s responsibility.

This symbol indicates an important Warning.

This symbol indicates a piece of advice.

AXIUM EX6000

07/11

Banks and Acquirers International Holding SAS

2. Presentation

2.1 Contents of the box

AXIUM EX6000 terminal

Power adapter

A battery pack

This user guide

WARNING

The power supply unit provided with your equipment is

specially designed for INGENICO AXIUM EX6000 terminal. Do

not use any other power supply. The use of a power supply

with apparently similar voltage/current characteristics may

damage your terminal.

ADVICE

Keep the package. It must be re-used whenever the

terminal is shipped.

1) Volume Keys

3) LCD and touch screen

5) Smart card reader

7) Bar code scanner

9) Magnetic card reader

11) Power key

2) Scan key

4) USB Type-C connector

6) Bar code scanner indicator LED

8) Bar code scanner illumination light

10) Contactless landing zone

12) Scan key

AXIUM EX6000

07/11

Banks and Acquirers International Holding SAS

2.2 Overview of AXIUM EX6000

13) LEDs for Contactless Card

15) SAM card slot

17) Battery socket

19) Flash

21) SIM 1 card slot

23) Battery compartment

25) Base Charging interface +

14) Speaker

16) Micro SD slot

18) Base Charging interface -

20) Rear camera

22) SIM 2 card slot

24) Lanyard hole

AXIUM EX6000

07/11

Banks and Acquirers International Holding SAS

Weight

Dimension (L x W x H)

Electrical mains network

261g (including battery)

152.2 X 77.1 X 17.5mm / 5.9 x 3.0 x 0.69 in

100-240VAC/50-60Hz Class II

2.3 Key Locations and Functions

Three physical keys on the left side of the terminal: a scan key and two

volume keys.

Two physical keys on the right side of the terminal: a power button and a

scan key.

Three virtual keys at the bottom of the 5-inch screen: Menu, Home and

Back keys.

The AXIUM EX6000 is equipped with touch panel that allows input via finger

or with the use of a stylus.

2.4 Touch Panel

Volume Keys

Scan Key

Power button

Scan Key

Home

Menu Back

AXIUM EX6000

07/11

Banks and Acquirers International Holding SAS

3. Use of the terminal

3.1 Power on/Power off the terminal

Make sure the terminal battery is correctly installed.

Press <Power> button for about 1s until the display is turned on.

Press and hold <Power> button for more than 2s until the display shows

the following menu.

Press <Power off>.

If the battery is empty, the terminal will automatically shut off.

In the event of abnormal behavior of the terminal, press and hold the

power button for 8 seconds to force the terminal to power off.

To conserve battery power, the screen may be turned off with a short

press of the power button. (approximately 0.5 seconds)

Terminal restart:

Screen saver mode:

Power On Terminal:

Power Off Terminal:

Battery Low:

AXIUM EX6000

07/11

Banks and Acquirers International Holding SAS

3.2 Reading cards

The card can be read

bi-directionally, with the stripe

facing the terminal.

Use a consistent swipe motion

to ensure a reliable card

reading.

Bring the card firmly up to the

active zone.

Keep the card close to the

reader during the transaction.

Do not remove the card until

prompted by application or the

LEDs indicate that the

transaction has been

completed.

Magnetic stripe card

Contactless card

AXIUM EX6000

07/11

Banks and Acquirers International Holding SAS

Smart card

Insert the EMV card

horizontally with the metal

chip facing upward.

Leave card in this position

until the transaction is

completed or prompted to

remove it.

3.3 Front scanner Usage

Press either scan button to start scanning.

A red LED will be emitted from the window in front of the terminal.

Align the red LED beam with the bar code to be scanned.

A beep will sound when the barcode is successfully scanned.

AXIUM EX6000

07/11

Banks and Acquirers International Holding SAS

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