Ingenico IWL2G Manual de usuario

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE

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iWL2xx Wireless Series

U s e r G u i d e

iWL2xx Wireless Series • 2/31

900003061 R11 000 04/1050

Contents

Introduction __________________________________________________ 4

Presentation__________________________________________________ 5

2 1

Content of the box ____________________________________________________ 5

2 1 1 Terminal_______________________________________________________________________5

2 1 2 Base ( optional )_________________________________________________________________5

2 2

Overview of the iWL2XX________________________________________________ 6

2 3

Keyboard details and functionality _______________________________________ 7

Use of the ter inal ____________________________________________ 7

3 1

Adjusting contrast (B&W display only) ____________________________________ 7

3 2

Switching off the terminal ______________________________________________ 8

3 3

Reading cards ________________________________________________________ 8

3 4

Installing the terminal on the base _______________________________________ 9

Installation __________________________________________________ 10

4 1

Recommendations ___________________________________________________ 10

4 2

Terminal connections _________________________________________________ 10

4 3

Installing Modules_____________________________________________________11

4 3 1 SAM1/SAM2/SIM _______________________________________________________________ 11

4 3 2 MicroSD Memory Card __________________________________________________________ 11

4 4

Paper roll ___________________________________________________________ 13

4 4 1 Mains characteristics of INGENICO paper roll ________________________________________ 13

4 4 2 Installing paper roll _____________________________________________________________ 14

4 5

Battery_____________________________________________________________ 15

4 5 1 Main characteristics_____________________________________________________________ 15

4 5 2 Installing the battery ____________________________________________________________ 15

4 5 3 Charging the battery ____________________________________________________________ 16

4 5 4 Changing the battery____________________________________________________________ 17

Base________________________________________________________ 18

5 1 1 Base rear connections___________________________________________________________ 18

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5 1 2 Base downside connections ______________________________________________________ 19

5 1 3 Fasten your base on desk ________________________________________________________20

Reco endations____________________________________________ 21

6 1

Safety______________________________________________________________ 21

6 2

Security of your terminal ______________________________________________ 22

6 3

Telephone call _______________________________________________________ 22

Standards ___________________________________________________ 23

Troubleshooting _____________________________________________ 28

Annex ______________________________________________________ 29

iWL2xx Wireless Series • 4/31

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1. Introduction

We hope that you will be fully satisfied with your new terminal iWL2XX This terminal is

available in different models Please select by yourself in this documentation items related

to your model

Read this guide to understand and make the best use of your terminal

It presents you the necessary information about use, installation, maintenance, safety and

security recommendations

WARRANTY / SECURITY

Use only the power supply included with the product to ensure best performance and

safety Maintenance should only be provided by Ingenico authorized technician

Failure to comply with these instructions will void the manufacturer’s responsibility

This sy bol indicates an i portant Warning.

This sy bol indicates a piece of advice.

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2. Presentation

2.1. Content of the box

2.1.1.

Terminal

2.1.2.

Base ( optional )

WARNING

The power supply unit provided with your equip ent is specially designed for Ingenico

ter inals. Do not use any other power supply. The use of a power supply with apparently

si ilar voltage/current characteristics ay da age your ter inal.

This product can be powered by an IT network only in Norway

In Switzerland, plug ust co plying with SEV 1011 or IEC 60884-1

ADVICE

Keep the packaging It must be re-used whenever the terminal is shipped

IWL2XX terminal unit

equipped with a paper roll

Base

A power supply unit that

connect the base to the

mains network

A battery pack disconnected

A telephone cable

(with base modem)

Power tra el adapter

(when no base)

A user’s guide

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2.2. Overview of the iWL2XX

Base

Weight About 150g

Dimensions (L x w x h) 140,7x87,7x45 mm

Power supply unit

Weight About 100g

2pole sockets 1A (traveller power supply) or 1 A (base power supply)

Power supply units are specially fitted for INGENICO terminals

Weight (without paper

roll nor battery) 290g for the R25 model and 310g for the R40 model

Dimensions (L x w x h) 150x76x44mmfor the R25 model and 164,5x76x53,5mm for the R40 model

Mains network 100-240VAC / 50-60 Hz - Class II equipment

Connections on terminal Micro USB AB serial link

Backlit

keyboard

Smart

card reader

Easy loading printer Large graphic display

Magnetic card

reader

Compartment where are located :

•the battery pack

•the SAM1/SAM2/SIM connector

•the module microSD

•the 2

Smart card reader

Terminal unit

xternal

links

xternal

links

Base unit

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2.3. Keyboard details and functionality

Some keys can have other functions according to the applications that are in the terminal

3. Use of the ter inal

ADVICE

Before using the terminal, always check if the roll of paper is present

3.1. Adjusting contrast (B&W display only)

If you wish to increase or to decrease the contrast of the characters displayed on black and

white display, press simultaneously and navigator UP key in order to

increase the contrast, or and navigator DOWN key in order to decrease

the contrast

Keep pressing the keys as long as necessary

The navigation keys

na igate in the

terminal menus

The function key

accesses the different

application menus

The red key cancels the

procedure in progress The yellow key cancels the last

character it can also ad ance

the paper a few centimetres if

pressed for a long time (more

than 2 seconds)

The green key alidates input

selections and information.

It is also used to switch on the

terminal

Up/down and OK na igator

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3.2. Switching off the ter inal

If the battery is empty and the terminal in use is removed from its base, the terminal

automatically shuts off

It may also be forced stopped by pressing simultaneously and (yellow key)

for one second

In order to restart the terminal, press (green key) on the keyboard

3.3. Reading cards

Magnetic stripe card

The card can be read either from bottom to top or from

topto bottom, with the stripe facing the terminal

Use a regular movement in order to ensure a reliable

card reading

Smart card

•Card reader : insert the card horizontally with

the metal chip facing upward and leave in

position throughout the transaction

•2

card reader (Optional)

: is located under

terminal trapdoor (on back of the terminal)

Insert the card up

side down, magnetic stripe visible

Warning

Switch off the terminal before opening the trapdoor

iWL2xx Wireless Series • 9/31

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Contactless (optional)

•Bring the card firmly up to the active zone Keep the

card close to the reader during the transaction

•

The 4 LEDs indicate transaction processing (as shown

on the picture) On color screen terminal virtual LEDs

are displayed

The terminal behavior for the cardholder may depend on:

•The terminal environment

•Local usage (language…)

3.4. Installing the ter inal on the base

Connecting the ter inal on the base

Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX

engage on the contacts provided on the base (see picture below)

Using the ode base (if ode fitted on your base)

Once installed, the base modem is designed to always be plugged into the mains network

and be connected to a telephone line The telephone line should not be shared

The portable may be placed back on its base after each transaction It ust be placed on its

modem base when telephone network is used for : authorization request, remote

collection, downloading

leds

(B&W display only)

Acti e

zone

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4. Installation

4.1. Reco endations

Location of the iWL2xx

Place the base on flat surface near an electric socket and, if modem option, a telephone

socket The terminal should be placed far from any very hot zones, protected from

vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier

etc )

The terminal must not be fixed to a counter in such a way that a user cannot pick up the

terminal and use his/her body to conceal the PIN when it is requested

Operating conditions

Ambiant temperature from -10°C to +40°C

Max relative humidity 85% at +40°C

Charging conditions

Ambiant temperature from 0°C to +40°C

Storage conditions

Ambient temperature from -20°C to +55°C

Max relative humidity 85% at +55°C

4.2. Ter inal connections

•There is an USB connector (microAB) on the left side of the iWL2XX Wireless

terminal (see below picture) This connector manages Host or Slave connexions

*MicroAB connector durability : up to 10000 mating cycles

•The terminal supports USB Keys with FAT16 or FAT32

•The USB Key has to be used with an USB adapter (refers to accessories section)

USB (microAB)

Connector used for PC,

tra el charger adapter, USB

Key, etc…)

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