Human Touch IJOY HT-2720 Manual de usuario

July 25, 2008

Please forward any questions or comments regarding this Troubleshooting Guide to

[email protected].

HT-2720 Troubleshooting Guide 1

HT-2720 Troubleshooting

This Troubleshooting Guide walks you step-by-step through the

diagnosis of HT-2720 customer problems. It is important to follow

these steps carefully, to ensure that the problem is diagnosed

correctly, and therefore the appropriate repair action is taken.

Assembly Issues

Problems installing the backrest

If the backrest will not attach to the chair base, verify that the two

screw knobs were removed from the bottom of the backrest before the

backrest was installed onto the chair base. If the knobs were not

removed, refer to the Use and Care manual for proper installation

instructions.

Getting Started

1. Turn the power switch on the back of the chair to Off, wait

approximately five seconds, then turn it back On. Verify that the

problem still exists.

2. If there is no movement on the chair when you power it on (the

backrest massage mechanism does not move), see "Power" on

page 2.

3. Choose from the following:

2HT-2720 Troubleshooting Guide

Power

Step 1: Check the power cord

Verify that the power cord connection to the power panel is secure, and

that the cord is not damaged. If the power cord is damaged, replace the

power panel.

IMPORTANT

Be sure to note the serial number on the back of the power

panel, and instruct the customer to note it as well. Once the

power panel is replaced, the chair will no longer contain the

serial number on the power panel.

To Troubleshoot This

Issue Do the following:

My remote control is

not working

If one or more remote control LEDs do not light,

but the function the button controls works

properly, the remote control is not working

properly. Verify that the remote control cable

connection to the power panel is secure. Replace

the power panel.

If the remote control LED lights but the function it

controls is not working properly, the problem is

most likely in one of the components controlled

by the remote, not in the remote itself. See

"Massage Functions" on page 3 for further

diagnosis.

My chair is not

massaging properly

See "Massage Functions" on page 3.

My backrest won’t

recline (whether due to

the handle breaking or

any other reason)

Replace the chair base.

My chair won’t swivel

or the pedestal is

broken.

Replace the chair base.

My cup holder is

broken.

Replace the cup holder.

My convenience outlet

doesn’t work.

See "Convenience Outlet" on page 4.

HT-2720 Troubleshooting Guide 3

Step 2: Check the wall outlet

Plug a different device into the AC outlet into which the chair is plugged.

If the device does not work (is not receiving power), the AC outlet is

most likely not working. Plug the chair into a different AC outlet to verify

that it receives power.

Step 3: Replace the AC outlet fuse

The AC outlet fuse is the left of the two fuses, located on the bottom of

the power panel.

To check the fuse:

1. Turn the power switch to OFF and unplug the chair from the wall

outlet.

2. Using a small screwdriver or a coin, turn the fuse holder (located on

the power panel) approximately 1/8 turn counter-clockwise.

The fuse holder pops out.

3. If the fuse is blown (looks black), replace it with a new fuse of the

same value.

4. Reinsert the fuse holder into the power panel, then turn it 1/8 turn

clockwise to secure it.

5. Plug the chair back into the wall outlet and turn it on.

6. Verify that the remote control is now receiving power.

Step 4: Replace the backrest

An electrical surge may have bypassed the fuse and damaged the main

PCB. Replace the backrest.

Massage Functions

Follow the steps in this section to troubleshoot massage functions that

are not working properly.

1. Verify which massage function(s) is/are not working properly (for

reporting purposes), by confirming that the corresponding LED on

the remote control lights but no massaging motion occurs.

• Kneading—kneading motor

• Percussion—percussion/compression motor

• Compression—percussion/compression motor

• Rolling—elevation motor

4HT-2720 Troubleshooting Guide

NOTE

If the massage function works for 30 seconds then stops, the

corresponding motor sensor has failed.

2. If one massage roller is protruding further from the backrest than

the other roller, or the massage rollers feel “wobbly,” the massage

mechanism was likely damaged during shipping.

3. Replace the backrest.

Convenience Outlet

The convenience outlet fuse is the right of the two fuses, located on the

bottom of the power panel.

1. Verify that the device being plugged into the convenience outlet

does not draw more than 1 Amp of power (if it does, it cannot be

plugged into the convenience outlet as it will blow the fuse).

2. Verify that the device being plugged into the convenience outlet

works when plugged into a wall outlet.

3. Turn the power switch to OFF and unplug the chair from the wall

outlet.

4. Using a small screwdriver or a coin, turn the fuse holder (located on

the power panel) approximately 1/8 turn counter-clockwise.

The fuse holder pops out.

5. If the fuse is blown (looks black), replace it with a new fuse of the

same value.

6. Reinsert the fuse holder into the power panel, then turn it 1/8 turn

clockwise to secure it.

7. Plug the chair back into the wall outlet and turn it on.

8. If the convenience outlet is still not receiving power, replace the

power panel.

Human Touch, LLC

3030 Walnut Ave.

Long Beach, CA 90807

humantouch.com

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