HP Kayak XU700 Manual de usuario

HP Vectra PCs

HP Kayak PC Workstations

DiagTools

User’s Guide

Notice

The information contained in this document is subject to change

without notice.

Hewlett-Packard makes no warranty of any kind with regard to this

material, including, but not limited to, the implied warranties of

merchantability and fitness for a particular purpose. Hewlett-Packard

shall not be liable for errors contained herein or for incidental or

consequentialdamagesinconnectionwiththefurnishing,performance,

or use of this material.

This document contains proprietary information that is protected by

photocopied,reproduced,ortranslatedtoanotherlanguagewithoutthe

prior written consent of Hewlett-Packard Company.

AMIDIAG is a trademark of American Megatrends Inc.

Acrobat is a trademark of Adobe Systems Inc.

SoundBlaster is a trademark of Creative Technology Limited.

Microsoft®, MS®, MS-DOS® and Windows® are U.S. registered

trademarks of Microsoft Corporation.

Hewlett-Packard France

Commercial Desktop Computing Division

38053 Grenoble Cedex 9

France

1998 Hewlett-Packard Company

Doc ver 1.2 04/98 for DiagTools ver 1.03b +

User’s Guide

Who Should Read This Book

iv English

Who Should Read This Book

This manual is for anyone who wants to:

•Diagnose hardware problems on a Vectra PC or Kayak PC

Workstation

•Understand the purpose of DiagTools

•Learn how to use DiagTools

•Know what to do when a test fails

•Provide HP-dedicated Support Agents with more information for

solving problems quickly and effectively

•Find out where to get more information and support.

What is DiagTools?

The first step in solving a problem with a PC is diagnosis.

HP’s DiagTools helps you diagnose hardware-related problems on a

Vectra PC or Kayak PC Workstation. It is a series of tools designed to

help you to:

•Verify the correct functioning of a Vectra PC or a Kayak PC

Workstation

•Diagnose hardware-related problems

•Provideprecise information toHP-dedicated Support Agentsso that

they can solve any problem quickly and effectively.

DiagTools is not a repair tool.

English v

Overview of DiagTools

The Vectra and Kayak Hardware Diagnostics utility has four parts:

❒Hardware Detection, which automatically detects the complete

hardware configuration of a Vectra PC or Kayak PC Workstation.

Hardware detection is described in chapter 2.

❒The Basic Tests, which determine the correct functioning of the PC

as a whole. The basic test phase is described in chapter 3.

❒The Advanced Tests. These provide complete, in-depth testing and

diagnosis of the PC’s individual components. The advanced test

phase is described in chapter 4.

❒The Support Ticket, which is a complete record of the test results

and the PC’s configuration. The support ticket can be used to

communicate the test results to your local or HP-dedicated Support

Agent. This is described in chapter 5.

Compatibility

vi English

Compatibility

DiagTools can run on the following HP Vectra PC and HP Kayak PC

Workstation platforms:

❒All Vectra V–Line and X–Line PCs and PC Workstations released

after June, 1997.

❒Vectra VE 5/xxx series 2

Vectra VE 5/xxx series 3

Vectra VL 5/xxx series 4

Vectra VL 5/xxx series 5

Vectra VL 6/xxx

Vectra VA 6/xxx.

❒Vectra XM 5/xxx series 4

Vectra XA 5/xxx

Vectra XA 6/xxx.

❒NetVectra 5/xxx PC.

❒All HP Kayak PC Workstations.

Where to Get the Diagnostics Software

Always use the latest version of DiagTools.

You can download the latest version of the DiagTools utility from the

Vectra support web site at:

http://www.hp.com/go/vectrasupport

or the Kayak support web site at:

http://www.hp.com/go/kayaksupport.

For more information about the HP web site and for information about

HP Electronic Information Services, refer to page 39.

Contents

English vii

Who Should Read This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

What is DiagTools? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv

Overview of DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v

Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi

Where to Get the Diagnostics Software . . . . . . . . . . . . . . . . . . . . . . . vi

1 Starting DiagTools

Installing and Setting Up DiagTools . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Net Vectra PC Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Vectra PC & Kayak PC Workstation Users and Network Administrators. 2

Downloading and Installing the Latest Version . . . . . . . . . . . . . . . . . . . . . 3

Creating the Hardware Diagnostics Diskette(s) . . . . . . . . . . . . . . . . . . . . 4

Updating the Hardware Diagnostics Files

(For Network Administrators) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

If Your Net Vectra PC Does Not Have The Correct

Boot Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Before Running DiagTools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

More Information About The PC’s Setup Program . . . . . . . . . . . . . . . . . . 7

Starting DiagTools from a Diskette. . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Starting DiagTools from the Hard Disk Drive . . . . . . . . . . . . . . . . . . 10

If There is a Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

The Welcome Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

viii English

2 Hardware Detection

Overview of Hardware Detection. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

During Hardware Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Hardware Detection Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

What is Detected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

If a PC Component is Not Detected. . . . . . . . . . . . . . . . . . . . . . . . . . 17

3 Basic System Test

Overview of the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 20

How to Run the Basic System Test . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Test Result: PASS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Test Result: FAIL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

What to do if the Basic System Test Fails . . . . . . . . . . . . . . . . . . . . . . . . 23

What is Tested . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

4 Advanced System Tests

Overview of the Advanced System Tests . . . . . . . . . . . . . . . . . . . . . 28

How to Enter the Advanced System Tests . . . . . . . . . . . . . . . . . . . . 28

Help on Advanced Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

English ix

How to Run an Advanced System Test. . . . . . . . . . . . . . . . . . . . . . . . 29

Batch Tests. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

What to do if a Test Fails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

5 The Support Ticket

What is the Support Ticket?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Creating a Support Ticket. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Adding Comments to the Support Ticket. . . . . . . . . . . . . . . . . . . . . . 35

6 Hewlett Packard Support and Information Services

Your HP Authorized Reseller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Hewlett-Packard Information Services. . . . . . . . . . . . . . . . . . . . . . . . 39

HP Forum on CompuServe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

HP Forum on America Online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

HP World Wide Web Site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

HP FAXback on Demand—HP FIRST . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Ordering Drivers and BIOS on Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . 42

xEnglish

Otros manuales para Kayak XU700

Este manual sirve para los siguientes modelos

Tabla de contenidos

Otros manuales de Software de HP

HP MAILbus 400 Manual de usuario

HP BL680c - ProLiant - G5 Manual de referencia

HP Pro 3130 MT Manual de usuario

HP Data Protector A.06.11 Manual de usuario

HP HPE XP P9500 Manual de instrucciones

HP iPAQ 4500 Guía de instalación

HP BladeSystem bc2000 - Blade PC Manual de usuario

HP ProLiant ML310 Generation 5p Manual de usuario

HP t5300 - Thin Client Manual de usuario

HP T5725 - Compaq Thin Client Manual de usuario

HP StorageWorks SSL1016 Instrucciones de uso

HP 413742-001 Manual de usuario

HP 8/20q Manual de instrucciones

HP C7791C - DesignJet 130 Color Inkjet Printer Guía de configuración

HP HP Integrated Lights-Out Manual de usuario

HP VL400 - Vectra - 64 MB RAM Manual de usuario

HP OpenView Storage Area Manager (SAM) 3.1 Manual de usuario

HP Vectra VL800 Manual de usuario

HP ProCurve J8766A Manual de instrucciones

HP 1032 Manual de usuario

HP SureStore Optical 2600fx Manual de instalación

HP StorageWorks 4/8 - SAN Switch Manual de instrucciones

HP StorageWorks XP10000 - Disk Array Manual de instrucciones

HP StorageWorks 16-EL - SAN Switch Manual de usuario

Manuales populares de Software de otras marcas

COMPRO

COMPRO COMPROFM Manual de usuario

Muratec

Muratec OFFICEBRIDGE ONLINE Manual de usuario

Oracle

Oracle Contact Center Anywhere 8.1 Manual de usuario

Adobe

Adobe 65007312 - Photoshop Lightroom Manual

Avaya

Avaya NULL One-X for RIM Blackberry Manual de usuario

PS Audio

PS Audio PowerPlay Manual del propietario

Brady

Brady LOCKOUT PRO 3.0 Manual de servicio

Avaya

Avaya Interaction Center Manual de usuario

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manual

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manual de usuario

Oracle

Oracle Application 9i Manual de usuario

Acer

Acer RDM Manual de usuario

Canon

Canon Vixia HF21 Manual de usuario

Canon

Canon ZR950 Manual de usuario

Samsung

Samsung Auto Backup Manual de usuario

Polycom

Polycom Vortex EF2201 Instrucciones de instalación y funcionamiento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manual de usuario

Novell

Novell SP2 - S Manual de instrucciones