Ericsson OPI 3214 Manual de usuario

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OPI 3214

Operator Console for MD110 Communication System

User Guide

Welcome

OPI 32142

Welcome Welcome to the User Guide for the OPI 3214 Operator Console in

the Ericsson MD110 communication system.

It is a state-of-the-art business communications system. Its alliance

of features and facilities effectively improves communications for

virtually any kind of organization.

To take full advantage of these advanced features and facilities

there is a line of telephones, designed for ease of use in every

situation.

Your phone is equipped with programmable keys for single-key

access to frequently used functions and numbers. Step-by-step

instructions in the display assist your actions on the phone. Only a

selected number of display images, however, are shown in the User

Guide for your reference.

The User Guide describes the facilities of the OPI 3214 operator

console as it is programmed at delivery from the factory. There may

be some differences in the way your phone is programmed. Please

consult your system administrator if you need further information.

The latest version of this User Guide can also be downloaded from:

http://www.ericsson.com/enterprise/archive/manuals.shtml

Note: OPI 3214 is a system terminal, i.e. it can only be used

for an Ericsson private branch exchange that supports this

type of terminal.

ERICSSON MAKES NO WARRANTY OF ANY KIND WITH

REGARD TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED

TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. Ericsson shall not be

liable for errors contained herein nor for incidental or consequential

damages in connection with the furnishing, performance or use of

this material.

Hereby, Ericsson Enterprise AB declares that this telephone, is in

conformity with the essential requirements and other relevant

provisions of the European R&TTE directive 1999/5/EC.

Please refer to: http://www.ericsson.com/sdoc

EN/LZT 103 12 R1A

stored in retrieval system, or transmitted in any form or by any

means, electronic, mechanical, photocopying, recording or

otherwise, without prior written permission of the publisher.

3OPI 3214

Table of Contents

page

Introduction ...................................................... 4

The Console ..................................................... 5

Preparing the Console ...................................... 8

Incoming Calls ............................................... 11

Extending ....................................................... 17

Service Facilities ............................................. 28

Assistance ..................................................... 41

Outgoing Calls ............................................... 54

Other Useful Facilities ..................................... 63

Display Description ......................................... 68

Key Description .............................................. 73

Index .............................................................. 76

Introduction

OPI 32144

Introduction

How this manual works

The initial section of the manual introduces the equipment and

familiarises you with the layout of the console.

The main body of the manual covers all the operating functions e.g.

answering and extending calls.

The conventions used within this section are:

Actions appear in an alternative bold typeface and the key

diagram appears in the left hand margin opposite the text.

For example:

hAutomatic answer Press

The systems response is shown with explanatory text and, if

relevant, a display picture.

A quick reference guide is delivered together with this manual. The

guide covers which keys to press for common operating actions

and a list of call processing, special function and service key

functions.

5OPI 3214

The Console

The OPI 3214 operator console uses a combination of advanced

digital technology, ISDN communication principles and distributed

stored program control.

This makes it the perfect choice for an organisation that knows the

value of fast and precise information handling.

The console consists of three components:

• Display Unit which displays call information using alphanumeric

characters.

• Key panel for processing calls and performing operator tasks.

• Handset or headset.

A diagram of the console key panel is on the next page and on the

fold-out cover. Use the key panel to instigate operations such as

answering, extending and putting calls on hold. The console

diagram has been numbered to enable you to see at a glance the

functionality of the keys.

The handset is equipped with hearing aid function as standard.

Please note: The handset may attract and retain small

metal objects in the earcap region.

The Console

OPI 32146

Description

1Display

5x40 characters. See section “Display Description”on page 68.

2 Call processing keys

3 Service keys

4 Special function keys

5 Press to talk key

See section “Key Description”on page 73 for a description of the keys.

ABC DEF

JKL MNOGHI

TUV WXYZPQRS

Alarm Supervision

Loop 1

Headset

Flash

Monitor

Loop

Automatic

answer Loop 2

Automatic

extending Loop 3

Clear >

Speech >

Continous

ring Loop 4

<Clear

<Speech

•

MUTE

ANNOUNCE ANS/EXT

ON/OFF METER SERIAL PAGE

7OPI 3214

The Console

Accessories – option unit

An option unit DBY 410 02 can be installed under the console

allowing the assessories or functions described in this section to be

connected to the console.

Note: How to install the option unit and headset, see

installation instructions provided with the option unit.

Headset

The headset key is used to toggle between the headset (key lamp

on) and the handset.

Conference telephone or extra handset

As an alternative for a headset, a conference telephone or an extra

handset can be connected to the console. The headset key is used

to toggle between the conference telephone (key lamp on) and the

handset. The extra handset is used in parallel with the ordinary

handset allowing two persons to listen simultaneously. A handset

with a press-to-talk button is recommended.

Note when speaking: Due to speech quality, only one

person at the time shall speak.

Extra bell or busy indication lamp

To hear the ring signal outside the operator room, or to inform

visitors that you have connected calls going on, either an extra bell

or a busy indication lamp can be connected. The bell is activated in

parallel with the ring rignals. The lamp is on during speech.

Tape recorder or PC sound board

To record incoming speech either a tape recorder or a PC sound

board can be connected to the console.

Sound level increase

For operators with impaired hearing the option unit provides sound

level increase of the handset as well as a connected headset.

Preparing the Console

OPI 32148

Preparing the Console

On/Off duty

The console must be turned on to receive calls.

Note: As an option, calls to the individual operator number

can be received even if the console is turned off, if required

contact system administrator.

OFF DUTY appears on the top row of the display if the console is

turned off.

NIGHT SERV appears on the top row of the display if the console is

in night service mode.

To turn the console on or switch it to day service:

%Press

(To turn the console off press the key again.)

If an incoming call is not answered within a predetermined time, the

console is automatically switched off.

9OPI 3214

Preparing the Console

Acoustic signal

The console uses different acoustic sounds to signal incoming

calls.

• One tone ringer, this signals an internal call to the console, used

for normal and heavy traffic.

• Two tones ringer, this signals an external call or a recall to the

console, used for normal and heavy traffic.

• Continuous tone ringer, this signals when an emergency call or

another call is not answered within a predetermined time.

Note: The tone ringer level cannot be altered.

Normally the console signals just once. If you have to move around

within hearing distance from the console, you can set the console

in the continuous signal mode:

hContinuous ring Press

The key lamp is switched on, signalling that the console is in the

continuous signal mode.

To return to normal ringing:

)hContinuous ring Press

Manual or automatic answer

The console can be used in automatic or manual mode. In

automatic mode, calls are answered immediately without the aid of

pressing a key.

To activate automatic answering:

hAutomatic answer Press

The key lamp is switched on signalling that calls will be

automatically answered.

To return to manual answering:

)hAutomatic answer Press

Note: If the console is programmed for automatic answer,

you do not need to press the ANS/EXT key in order to

answer calls.

Preparing the Console

OPI 321410

Manual or automatic extending

Incoming calls can be extended automatically or manually,

automatically extended calls are transferred to extensions without

pressing a key.

To activate automatic extending:

hAutomatic extending Press

The key lamp is switched on, signalling that calls will be

automatically extended.

To return to manual extending:

)hAutomatic extending Press

The operator functions in this manual are for a console set for

manual extending.

Note: If the console is programmed for automatic

extending, you do not need to press the ANS/EXT key in

order to extend calls.

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