Cochlear Freedom Bodyworn Manual de usuario

Troubleshooting

Guide

Your introduction to cochlear implants

Freedom™BTE

SPrint™

Sound Processor

ESPrit™3G

Sound Processor

Freedom™

Bodyworn

Introduction

This troubleshooting kit was developed by Cochlear™Americas speciﬁcally for

individuals who work with children with cochlear implants in school settings.

It is intended to help identify and remedy simple problems with a child’s sound

processor and minimize the amount of time that a child is without auditory

stimulation. It is important that this kit only be used for a child implanted with

a Nucleus®cochlear implant system.

We currently support six speech processors in the Nucleus family. They include:

Each processor requires somewhat different troubleshooting procedures. Hence

the contents of this manual are separated according to the various models of

sound processors.

It is recommended that at least one person at the child’s school become

familiar with this kit and, most importantly, understand how to use it relative to

the applicable sound processor.

For information on working with a child with a Nucleus cochlear implant,

please refer to the booklet,“A Teacher’s Guide to the Nucleus®Cochlear

Implant System”. To order your free copy, please contact

Cochlear Americas 800 523 5798.

Troubleshooting Guide

Contents

Introduction

SPrint™

ESPrit™3G

Freedom™BTE,

Mini™BTE and Babyworn™

Freedom™Bodyworn

Nucleus cochlear implant Compatible sound processor

Nucleus®22 ESPrit™3G for Nucleus 22 ear-level

Nucleus®Freedom™BTE

Nucleus®Freedom™Bodyworn

Nucleus®Freedom™Babyworn

Nucleus®24 SPrint™Bodyworn

ESPrit™3G ear-level

Nucleus®Freedom™BTE

Nucleus®Freedom™Bodyworn

Nucleus®Freedom™Babyworn

Nucleus®Freedom™Nucleus®Freedom™BTE

Nucleus®Freedom™Bodyworn

Nucleus®Freedom™Babyworn

SPrint™Sound Processor

The SPrint™sound processor is compatible with the Nucleus®24 cochlear implant.

The pieces pictured here are important parts comprising the external components

of the SPrint sound processor.

Headset cable

cover

Headset cable

cover release

latch

LCD panel

Battery cover

release latch

Battery

cover

2 AAA

Battery case*

Battery case

release latch

(not shown)

Transmitting

coil

External input

socket

Up button

Down button

Program

button

Options button

Select button

On/off button

Transmitting

cable

Microphone

Earhook

Indicator

light

Processing unit

* Note: There is also a single AA battery case available.

Autosensitivity/ADRO button

Troubleshooting Guide

SPrint™Sound Processor

Troubleshooting Kit Contents

•2 AA batteries

•4” HS8 transmitting cable – beige

•24” HS8 headset cable – beige

•Earhook, large

•Signal check

•31” lapel microphone & clip for the SPrint

•Monitor earphones for the SPrint

Before doing step-by-step troubleshooting, conduct a maintenance

check of the equipment by visually inspecting it.

Maintenance Check

Conﬁrm:

•The headset and transmitting cable are properly connected.

•The cables are not broken or cracked.

•The correct transmitting coil is in place on the student’s

head (should see an “S” or “L” embossed on the coil).

Also check the following:

•Conﬁrm that the SPrint is ‘ON’.

•Check that the segment meter on the LCD panel

responds within the normal range when speaking

into the microphone (with sensitivity set on at least 10).

•Conﬁrm that the child is using the recommended

program setting(s).

•Check that the red indicator light at the top of

the sound processor is responding to sound input.

If the child reports no sound from the processor and the above inspection

is good, take the following steps:

Troubleshooting Steps

STEP 1: Check/change the batteries

•Look at the LCD panel on the SPrint.The low

battery symbol will appear if the batteries are

inserted wrong or if the batteries need replacing.

—Conﬁrm the batteries are inserted correctly

into the battery pack.

—Replace both batteries using the alkaline

disposable AA batteries in the kit.

STEP 2: Check if the sound processor is transmitting

sound to the cochlear implant

•Turn on the sound processor and set at the

child’s “normal” settings.

•Place the transmitting coil over

the back of the SPrint.

•Look at the LCD display on the

front. If the sound processor is

transmitting a signal, the LCD

displays the radio frequency

(RF) test coil symbol.

•If no RF transmission, check the

transmitting coil [See STEP 3].

Alternatively, use the signal check to check the transmitting coil.

•Turn on the sound processor and

set at the child’s “normal” settings.

•Place the signal check over the

transmitting coil, if the signal

check lights up the coil is

functioning. If it does not,

replace the transmitting coil,

transmitting cable or headset.

External input

socket

➤

Indicator light

Low battery symbol

➤

Battery cover

release latch

Transmitting coil

Back of SPrint

speech processor

Signal check

Microphone sensitivity

Segment meter

➤

Program

STEP 3: Check the headset components (cables, microphone)

Cables:

•Check that the cable connections are plugged in correctly.

•Hold the microphone case with one hand and

put your thumbnail in the slot on the microphone

cover. Remove the microphone cover by pulling

it away from the microphone case.

•Plug the orange connector on the headset

cable (A) into the orange socket at the bottom

of the microphone case.

•Plug the transmitting cable (B) into the socket

at the top of the microphone case.

•Place the coil in your hand.

•Turn on the SPrint and set microphone

sensitivity to 10.

•Speak into the microphone and check if the

segment meter responds to speech.

•If no response, change each cable sequentially using

the cables from the kit.

—Check the segment meter after

each cable change to determine whether

it responds to speech.

•If the segment meter still does not respond,

go to the next step to check the

ear-level microphone.

Microphone sensitivity

Segment meter

➤

External input

socket

➤

Microphone:

To ensure the ear-level microphone is working, use the lapel microphone

from the kit.

•Turn off the sound processor and remove

from the child’s head.

•Insert the lapel microphone connector into

the top of the SPrint processor.

•Place the transmitting coil on the child’s head

or in your hand, turn on the sound processor

and set at the child’s “normal” settings.

•Speak into the microphone and check if the

segment meter responds to speech.

•If the segment meter responds, the

ear-level microphone is faulty and

the lapel microphone can be used

as a substitute until the child’s

headset microphone can be replaced.

•Inform the parent that a replacement

microphone is required.

Note: If the child needs to use the lapel microphone, clip the lapel microphone onto

the child’s clothing where it is least likely to be jostled, obstructed or contacted

(clothes, food or ﬁngers brushing over the microphone will generate sounds).

If you have reached the end of these instructions, and have not been able to

address or identify the issue, please contact:

•The child’s family (spare processor)

•The child’s implant center (loaner processor)

•Cochlear, ask to speak with customer service or the audiologist on call

(for additional troubleshooting/instructions) 800 523 5798

STEP 4: Identify help messages on LCD

•Read manual

•Service required

•Current speech processor is faulty +

•Low battery

Slot

➤

Monitor

earphone

Accessory

ESPrit™3G Sound Processor

The ESPrit 3G sound processor is compatible with both Nucleus®24 cochlear

implants and Nucleus®22 cochlear implants. The only difference between the

two sound processors is the transmitting coil/cable. These differences are

outlined below.

The pieces pictured here are important parts comprising the external

components of the ESPrit 3G sound processor.

Transmitting

coil

Transmitting

cable

Earhook

Mode controls

Battery cover

Microphone ports

Top controls

Troubleshooting Guide

ESPrit™3G Sound Processor

Troubleshooting Kit Contents

•675 PowerOne HP zinc air batteries, 6 pack

•Signal check

•Accessories adapter for the ESPrit 3G

•59” lapel microphone & clip ESPrit 3G

•Monitor earphones for the ESPrit 3G

•Soft earhook cover

•Earmold compatible earhook

Before troubleshooting step by step, conduct a maintenance check

of the equipment.

Maintenance Check

Conﬁrm:

•Transmitting cable is properly connected.

•Cable is not broken or cracked.

•Transmitting coil is on the child’s head and is correct N24

(yellow connector), N22 (green connector).

Also do the following:

•Conﬁrm that the ESPrit 3G is ‘ON’.

—If no sound, switch the ESPrit 3G ‘Off ’ for about

3 seconds, and then ‘On’.

•Conﬁrm that the student is using the recommended mode setting.

•Conﬁrm that the child is using the recommended program setting.

•Conﬁrm that the rotary wheel is set at the recommended setting.

If the child reports no sound from the processor and the above inspection is

good, take the following steps:

Troubleshooting Steps

STEP 1: Check/change the batteries

•Switch the ESPrit 3G off and

open the battery cover.

•Check that the batteries

are inserted correctly with

the positive (ﬂat) side up.

•Replace all batteries using

the 675 PowerOne HP

zinc air batteries in the kit.

STEP 2: Check whether the transmitting

coil/cable is sending a signal across the skin

•Check that the transmitting cable

connection is plugged in correctly.

—Cable/coil N24 = yellow, N22 = green

•Use the signal check from the

troubleshooting kit.

•Turn ‘ON’ the sound processor and set

at the student’s normal settings.

•Hold the transmitting coil in one hand or place it on the child’s head.

•Hold the signal check over the transmitting coil.

Red light should illuminate.

•If it doesn’t light up, there is no coil transmission.

•Replace the transmitting coil.

•Place the coil on the child’s head or in your hand and turn

the sound processor ‘ON’.

•Try again using the signal check.

•If still no coil transmission, check the processor

microphone [See Step 3].

'M' for microphone

'W' for Whisper Setting

'T' for telecoil

Mode setting switch

Socket for attaching

the accessories

adaptor

Grip each side

and squeeze lightly

Slide

downwards

Cover slides

down and off

Gently push battery out

from the back

Tip battery out

Program selection

control

Volume or

sensitivity

control

Top controls

Volume

or sensitivity

(rotary wheel)

control

Program

selection /on/

off control

Signal check

1312

STEP 3: Check the processor microphone

Microphone:

To check the sound quality of the microphone:

•Use the monitor earphones.

•Turn the ESPrit 3G off and remove from the child’s head.

•Attach the monitor earphones.

•Place the listening earphones into your ears and turn

on the sound processor.

•With your mouth 8 inches from the microphone, speak into the

microphone listening for distortions.

—If no sound, check other programs to ensure

the monitor earphone is activated.

•The sound you hear is the sound received by the microphone

before it is processed by the sound processor.

•Be sure you’re not close to sources of electromagnetic interference

(i.e., radio and TV transmission towers, security systems, computers).

1514

To check if the microphone is working:

•Use the lapel microphone and accessories adapter from

the troubleshooting kit.

•Turn off the ESPrit 3G and remove from the child’s head.

•Remove accessories adapter socket cover (if inserted).

•Attach the accessories adapter ﬁrmly into the base of the ESPrit 3G

until it snaps into place.

•Push the lapel microphone connector into the accessories adapter.

•Place the transmitting coil on the child’s head.

•Turn on the sound processor and set at the child’s “normal” settings.

•Speak into the microphone.

•If the child can hear, the ESPrit 3G microphone is faulty and the lapel

microphone can be used as a substitute until the child’s headset

microphone can be replaced.

If the child’s ESPrit 3G microphone appears to be producing poor sound quality,

a lapel microphone can be used until the child’s headset microphone can be

replaced. Inform the parent that a replacement microphone is required.

If you have reached the end of these instructions, and have not been able to address

or identify the issue, please contact:

•The child’s family (spare processor)

•The child’s implant center (loaner processor)

•Cochlear, ask to speak with customer service or the audiologist on

call (for additional troubleshooting/instructions) 800 523 5798

Plug for your ESPrit 3G

Socket for your

monitoring earphones

Socket for your accessories or

wired assistive listening devices

Socket for attaching the

Accessories Adaptor

Freedom™BTE,Mini™BTE

and Babyworn™BTE

Sound Processors

The Freedom™BTE, Mini™BTE and Babyworn™sound processors are compatible

with Nucleus®Freedom, Nucleus®22 and Nucleus®24 cochlear implants.

Each of the pieces pictured here is an important part comprising the external

components of the Freedom™BTE sound processor.

Display

and control

buttons

Earhook

BTE Controller with

three zinc air batteries or

rechargeable battery

Indicator light

Magnet

Coil

Accessories

connection

Processing unit

Troubleshooting Guide

Freedom™BTE, Mini™BTE

and Babyworn™BTE

Sound Processor

Troubleshooting Kit Contents

•675 PowerOne HP, zinc air batteries, 6 pack

•Freedom coil (8cm)

•Freedom magnet - #2 beige

•Freedom lapel microphone

•Freedom monitor earphones

•Freedom earhook set (small and large)

•Freedom microphone protector

•Freedom battery holder

Before troubleshooting step-by-step, conduct

a maintenance check of the equipment.

Maintenance Check

Conﬁrm:

•Transmitting cable is properly connected.

•Cable is not broken or cracked.

•Transmitting coil is on the child’s head.

Also do the following:

•Conﬁrm that the Freedom BTE is ‘ON’.

•If no sound, turn the Freedom BTE ‘Off ’ for about 3 sec. and then ‘On’.

•Conﬁrm that the child is using the recommended program setting.

•Identify whether help messages are displayed on the LCD.

Select

button

on/off

Increase

button

Cover for

accessories

connection

Display

Decrease

button

Sample setting shown here:

Program 3 in use

Microphone only

Program 2 in use

Telecoil only

Each of the pieces pictured here is an important part comprising the external

components of the Mini™BTE sound processor.

Each of the pieces pictured here is an important part comprising the external

components of the Babyworn™BTE sound processor.

Select

Display

Increase/Decrease

Controller panel

Processing unit

Case

BTE Controller*

(3ZA)

Accessory

Connection

Processing Unit

Shoe/Cable

Clip Retention Option

*Not compatible with Mini™ controller or MicroLink™ Freedom™

Mini BTE

Battery holder

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