Cisco VWCC Manual de usuario

VWCC Cisco Phone Users Guide

New Phone setup and configuration guide

Version 1.4

Table of Contents

1. VOICE MAIL.....................................................................................................3

1.1 Configuring your Voice Mail Box......................................................................................................... 3

1.2 Additional Voicemail Information................................................................................................ 4

1.2.1 Voice Mail Indicator ................................................................................................................ 4

1.2.2 Checking Voice Mail from the Outside .................................................................................. 4

1.2.3 Sending a Call Directly to Voice Mail..................................................................................... 4

1.2.4 Transferring a Call to Voice Mail........................................................................................... 4

1.2.5 Voice Mail Specifics.................................................................................................................. 4

2. DIRECTORY TYPES ON YOUR CISCO PHONE ............................................5

3. SETTING UP SERVICES (USING THE WEB INTERFACE)............................6

3.1 Changing Your Password.............................................................................................................. 8

3.2 Changing Your PIN Number........................................................................................................ 9

3.3 Call Forward All .......................................................................................................................... 10

3.4 Adding or Updating Speed Dials................................................................................................. 11

3.5 Subscribe / Unsubscribe Phone Services.................................................................................... 12

3.5.2 Subscribing to the Personal Address Book Service ............................................................... 12

3.5.1 Subscribing to the Fast Dial Service........................................................................................ 14

3.6 Configuring your Personal Address Book ................................................................................. 16

3.7 Configuring Fast Dials................................................................................................................. 19

3.8 Accessing your Phone User Guide.............................................................................................. 23

4. MODIFYING YOUR PHONE SETTINGS........................................................23

5. PHONE HELP.................................................................................................23

1. Voice Mail

1.1. Configuring your Voice Mail Box for the First Time

To configure your voice mail box press the messages button on your phone as

shown below:

You will be prompted to enter your password. Call the Help Desk for help with

your password. Enter your password and follow the prompts. You will be asked

to:

•Record your name.

•Set a personal greeting, if desired.

•Change your password.

1.2Additional Voice Mail Information

1.2.1 Voice Mail Indicator

If you have a voice mail waiting, the red light on your handset will be lit and there

will be a blinking envelope on the screen next to your phone number. Also, when

you lift your handset, you will see 2 small red lights in the cradle which indicates you

have voice mail.

1.2.2 Checking Voice Mail from Off-Campus

To check your voice mail from off-campus, you need to dial your phone number and

wait for the greeting to play, then during the greeting dial “*” followed by your “ID”,

which is your phone number, then “#”. Enter your password followed by “#”. To

access your mailbox, press “2”.

1.2.3 Sending a Call Directly to Voice Mail

To send a call directly to voice mail before answering it, press the softkey button

below iDivert.

1.2.4 Transferring a Call to Voice Mail

To transfer a call to voice mail, press the softkey button below Transfer, then press

“*”, and dial the five digit extension, then press the softkey button below Transfer or

hang up.

1.2.5 Voice Mail Specifics

** These are subject to change in order to maintain system performance.

Maximum length of greeting 60 seconds

Maximum length of recorded message 5 minutes (300 seconds)

**Maximum number of messages 1 hour’s worth of

messages

**Life span of voice mail messages 60 days

Size of password 3-10 digits

Password reset 45 days

2. Directory Types on your Cisco Phone

There are 4 primary directory types: Missed Calls, Received Calls, Placed Calls,

and Corporate Directory. Each of these can be reached by pressing the directories

button on the phone, scrolling to the applicable directory and then pressing

the softkey button below Select.

Tip: You can press the number key corresponding to the desired menu option,

rather than scrolling and then pressing Select.

•Missed Calls shows the calls that have come in that you did not answer. You can

use the navigation button to scroll through the missed calls and if there is one that

you want to return, you can then press the softkey button below Dial to dial that

number.

•Received Calls shows the calls that you have answered. Again you can scroll

through these calls and select one to be dialed again if you wish.

•Placed Calls shows the calls that have been made on your phone. You can scroll

through these also and redial a selected call.

Tip: If you press the Navigation Button when at the phone’s main screen, it will

automatically scroll through the numbers on your Placed Calls directory.

•Corporate Directory is a directory of every faculty/staff member on campus that

has a phone number assigned to them. This directory is a little different from the

others in that when you first select it, you will see a Directory Search screen that

allows you to enter the first part of a First Name, Last Name, or Number.

Selecting the letters to search on works similarly to a cell phone, where you press

the number key corresponding to the letter below it and if it is the second letter in

the string, you need to quickly press the number key twice, three times quickly for

the third letter, etc. You can then press the softkey button below Search to get

only those people that meet that search criteria. If you did not enter any search

criteria, you will see the first 64 people entered into the Corporate Directory. If

your search criteria is too wide, you will also be limited to the first 64 entries.

You can then scroll through the names and select the one that you wish to dial.

3. Setting Up Services (using the web interface)

Your Cisco Phone is a computer network device that can share information with

other network devices. You can establish phone services and control settings and

features from your computer using the Cisco CallManager User Options web pages.

Once you configure features and services on the web pages, you can access them on

your phone.

To log in to the User Options web pages for the first time, open Internet Explorer and

browse to http://vwtss50/ccmuser. (This site is ONLY available from client

computers located on campus.)

When you first bring up the page, you must enter a User ID and Password to log in.

Your User ID should be the same as your email name, which is typically: first initial

last name (for example, jsmith for Joe Smith). Contact the Help Desk if you need to

know the default password.

After you log in you will see the following welcome page, which gives you a menu of

options available. You may never need to access some of these options however (Service

URL Buttons, Locale for this phone, Locale for these web pages, Plugins).

3.1 Changing Your Password

Contact the helpdesk for the default password for your CallManager User ID. This

should be changed immediately upon login! If someone else knows your password they

can control settings on your phone so please change your password as soon as you get

your new phone. Note: This password is not the same as the password used for voice

mail.

Click on the link “Change your Password” on the Cisco CallManager User Options

Menu as shown on page 7.

The Change Your Password page displays as shown below.

Enter the Current Password and then enter the New Password that you want to replace

it with and enter it again under Confirm Password.

Click and your password is changed.

3.2 Changing Your PIN Number

You will need a PIN to set up specific phone services. Contact the Help Desk for the

default PIN for your CallManager User ID. This should be changed immediately before

configuring any services. If someone else knows your PIN they can control settings on

your phone so please change your PIN as soon as you get your new phone. Note: Your

PIN is not the same as the password for Call Manager or the password used for voice

mail.

Click on the link “Change your PIN” on the Cisco CallManager User Options Menu as

shown on page 7.

The Change your Personal Identification Number (PIN) page displays as shown

below:

Enter the Current PIN, the New PIN and then Confirm the New PIN .

Click to change the PIN.

Note: If you have already added services with the old PIN number, go back to those

services and enter your new PIN number so the services will work properly.

3.3 Call Forward All

You can forward all of your calls to a different number. For example, you can forward

calls to your voice mail or to an internal extension such as a coworker that will be

covering for you while you are away from your desk. Call forwarding can be done

directly on your phone by pressing the softkey button below CFwdALL on your phone.

OR From the web interface, you can click on “Forward all calls to a different number”

on the Cisco CallManager User Options Menu as shown on page 7 to forward your calls.

Check the box next to “Forward all incoming calls on line 1 (Your number) and select

either Voice Mail or input the new number that you want the calls forwarded to. (Note:

You may have multiple lines appearances on your phone. Be careful to select the

appropriate line when forwarding calls to another number.)

Then press the key.

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