Cisco Cisco 7960 Manual de usuario

CHAPTER

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Introducing Your Cisco IP Phone

A Cisco IP Phone is a full-feature telephone that provides voice communication

over the same data network that your computer uses. This phone functions much

like a traditional analog phone, allowing you to place and receive telephone calls.

It also supports features that you have come to expect from a telephone—such as

speed dialing, redial, call transfer, conference calling, and voice mail access.

Your Cisco IP Phone offers features that might surprise you. Because it is part of

an IP network, your Cisco IP Phone can provide not only telephony services, but

data services, too—including up-to-the-minute information and services from the

network. In a nutshell, your Cisco IP Phone provides a whole range of

communication features that you could not expect from a traditional telephone.

This guide helps you learn to use the various features and services available on

your phone. Not all of the features described in this book are available by

default—your administrator may not add them for you. You access some phone

features and services on the phone itself, while you customize others on a

convenient web page. For information about the User Options web page, see

Customizing Your Phone From the User Options Web Pages, page 1-15.

This chapter contains the following sections:

•Connecting Your Cisco IP Phone, page 1-2

•A Road Map to Your Cisco IP Phone, page 1-6

•Using the Feature Buttons, page 1-10

•Navigating on Your Phone, page 1-11

•Using the Handset, Headset, and Speakerphone, page 1-12

•Customizing Your Phone From the User Options Web Pages, page 1-15

Chapter 1 Introducing Your Cisco IP Phone

Connecting Your Cisco IP Phone

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Connecting Your Cisco IP Phone

Chances are, your system administrator or a technician will connect your new

Cisco IP Phone to the corporate IP telephony network. If that is not the case,

connecting your phone is easy.

Follow the steps below. Refer to to locate ports on the back of your phone.

Before You Begin

Verify that your system administrator is ready for you to connect your

Cisco IP Phone to the network.

Warning

Be sure to read Appendix B, “Safety Notices,” before connecting or using your

phone.

Step 1 Connect your Cisco IP Phone to the corporate IP telephony network. You can do

this in one of two ways, depending on how your workspace is set up. See your

system administrator if you are not sure which method to choose:

•Direct network connection—For this method, you need at least one available

Ethernet port in your workspace. Use the Ethernet cable included with your

phone to connect the network port on the back of your phone to the Ethernet

port in your workspace.

•Shared network connection—Use this method if you have a single Ethernet

port in your workspace with your desktop computer already connected to it.

First, disconnect the Ethernet cable from the computer and attach it to the

network port on the back of your phone. Next, use the Ethernet cable included

with your phone to connect the access port on the back of your phone to your

desktop computer. Your Cisco IP Phone now shares a network connection

with your computer.

Step 2 Connect the handset to the handset port. Ensure that the end of the cord with the

longer uncoiled section is connected to the body of the phone.

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Chapter 1 Introducing Your Cisco IP Phone Connecting Your Cisco IP Phone

Step 3 If your system administrator delivered your Cisco IP Phone with a power supply,

connect the power supply plug to the DC48V AC adapter port on the back of the

phone.

If your system administrator delivered your phone without a power supply, your

phone probably receives power through the Ethernet connection.

Step 4 Use the power cable to connect the power supply to a standard power outlet in

your workspace.

Step 5 To adjust the footstand height, release the footstand by pressing the footstand

adjustment knob and gently pull the footstand away from the body of the phone.

See the “Adjusting the Handset Rest” section on page 1-12 for information on

adjusting the handset rest to make sure the receiver will sit securely in the cradle.

Once you connect the Cisco IP Phone to its power source, a start-up process

begins. After several minutes, the phone’s LCD screen displays a neutral “ready”

screen. The details on your screen might vary, but a ready screen typically

displays the date and time, your extension number, and available soft keys.

Startup is complete and your phone is ready to use.

Tip Soft keys point to feature options displayed along the bottom of your LCD screen.

Soft keys are flexible—they change depending on the status of your phone. For

example, you can see one set of soft key options when you pick up the handset,

and another set when the phone is not in use.

Chapter 1 Introducing Your Cisco IP Phone

Connecting Your Cisco IP Phone

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Table 1-1 Cisco IP Phone cable connections

1DC adapter port (DC48V) 5Access port (10/100 PC)

2Power supply with AC adapter port plug 6Handset port

3Power cable with wall socket plug 7Headset port

4Network port (10/100 SW)

RS232

DC48V

10/100 SW 10/100 PC

58670

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Chapter 1 Introducing Your Cisco IP Phone Auto-Registering Your Phone Using TAPS

Related Topics

•Auto-Registering Your Phone Using TAPS, page 1-5

•A Road Map to Your Cisco IP Phone, page 1-6

•Using the Handset, Headset, and Speakerphone, page 1-12

Auto-Registering Your Phone Using TAPS

Your administrator may ask you to auto-register your Cisco IP Phone using TAPS,

the Tool for Auto-Registered Phones Support. TAPS might be used either for a

new phone or to replace an existing phone.

Note You should follow this procedure only if your phone administrator asks you to.

Procedure

Step 1 If the phone is not already installed, follow the installation instructions available

in the “Connecting Your Cisco IP Phone” section on page 1-2.

After you plug the phone into a port, the phone automatically registers and

displays a number.

Step 2 Dial the TAPS extension provided by your system administrator.

Step 3 A voice prompt asks you to select the language that you want to use. Choose

appropriately.

Step 4 Dial your personal extension number (provided by your system administrator),

then press the # key.

Note You may be instructed to enter the complete telephone number (including

area code).

Chapter 1 Introducing Your Cisco IP Phone

A Road Map to Your Cisco IP Phone

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Step 5 To confirm, enter your personal extension number again, followed by the # key.

The phone displays a confirmation message.

Step 6 Hang up the phone.

The phone resets and displays your extension number.

Related Topics

•Connecting Your Cisco IP Phone, page 1-2

•A Road Map to Your Cisco IP Phone, page 1-6

•Using the Feature Buttons, page 1-10

•Navigating on Your Phone, page 1-11

•Using the Handset, Headset, and Speakerphone, page 1-12

A Road Map to Your Cisco IP Phone

Refer to the following illustrations and table to identify the buttons and parts on

your Cisco IP Phone and to find a description of related features.

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Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone

Figure 1-1 Cisco IP Phone 7960

Figure 1-2 Cisco IP Phone 7940

1617 15

68561

1011

121314

68562

10111617 12131415

Chapter 1 Introducing Your Cisco IP Phone

A Road Map to Your Cisco IP Phone

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Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08

1Handset with

indicator light Functions like a traditional handset. The light strip at the

top of the handset blinks when the phone rings and can be

set to remain lit when you receive a voice mail message.

For more information on working with the handset, refer

to the “Adjusting the Handset, Speakerphone, and Headset

Volume” section on page 2-1.

2LCD screen Displays features such as the time, date, your phone

number, caller ID, line/call status and softkey tabs.

3Cisco IP Phone

model type Indicates your Cisco IP Phone model.

4Line or speed

dial button Opens a new line or speed dials the number on the LCD

screen. Phones in the Cisco IP Phone 7960 series have six

line or speed dial buttons and phones in the 7940 series

have two.

5Footstand

adjustment Allows you to adjust the angle of the phone base.

6Directories

button Provides access to call histories and directories (see the

“Using the Feature Buttons” section on page 1-10.)

7?button Displays help on your LCD screen for a phone button or

function (see the “Using the Feature Buttons” section on

page 1-10.)

8Settings button Provides access to phone settings such as contrast and ring

sound, network configuration, and status information (see

the “Using the Feature Buttons” section on page 1-10.)

9Speaker button Toggles the speaker on or off.

10 Mute button Toggles the mute on or off.

11 Headset button Toggles the headset on or off.

For more information on working with the headset, refer

to the “Using the Headset” section on page 1-14.

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Chapter 1 Introducing Your Cisco IP Phone A Road Map to Your Cisco IP Phone

Related Topics

•Using the Feature Buttons, page 1-10

•Navigating on Your Phone, page 1-11

12 Volume button Increases or decreases volume for the handset, headset, or

speakerphone (depending upon which is currently active).

Also controls the ringer volume (if the handset is in its

cradle), and the LCD screen contrast.

For more information on adjusting the volume, refer to the

“Adjusting the Handset, Speakerphone, and Headset

Volume” section on page 2-1 and the “Adjusting the

Ringer Volume” section on page 2-2.

13 Services button Provides access to any available phone services (see the

“Using the Feature Buttons” section on page 1-10.)

14 Messages

button Provides access to a message system, if available (see the

“Using the Feature Buttons” section on page 1-10.)

15 Navigation

button Enables you to scroll through text and select features

displayed on the LCD screen (see the “Navigating on Your

Phone” section on page 1-11.).

16 Dial pad Works exactly like the dial pad on a traditional telephone.

17 Softkeys Enable you to engage any of the functions displayed on the

corresponding LCD screen tabs. Softkeys point to feature

options displayed along the bottom of your LCD screen.

Softkeys change depending on the status of your phone.

For example, you can see one set of softkey options when

you pick up the handset, and another set when the phone

is not in use.

Chapter 1 Introducing Your Cisco IP Phone

Using the Feature Buttons

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Cisco IP Phone 7960 and 7940 Series User Guide 78-10182-08

Using the Feature Buttons

Your Cisco IP Phone has five feature buttons:

•Services button—Displays services on your phone’s LCD screen. These are

services to which you have already subscribed using the Cisco CallManager

User Options web pages. Your system administrator determines the services

that are available to you. For more information, see the “Establishing Cisco

IP Phone Services” section on page 1-18.

•Messages button—Provides access to your voice mail message system. For

more information, see the “Using Voice Mail” section on page 3-21.

•Settings button—Displays network settings on your phone’s LCD screen,

plus options for adjusting your phone’s ringer sound and LCD screen

contrast.

•Directories button—Displays various directories on your phone’s LCD

screen, including missed, received, and placed calls. You can use each of

these directories to locate phone numbers and you can dial those numbers

from the directories. For more information, see the “Viewing and Dialing

from the Phone Logs” section on page 3-21 and the “Searching and Dialing

from the Phone Directory” section on page 3-23.

•?button—Displays helpful information about buttons and features.

For help with:

–

A specific button or softkey—Press the ? button once, then press the

button or softkey to display information about that button or key.

–

A specific feature—First press the Directories,Settings, or Services

buttons to display a list of available features. Use the Navigation button

to scroll through the list and select a feature. Press the ?button twice

quickly to display information about the selected feature.

–

The ?button feature itself—Press the ?button twice quickly (without

first selecting a feature). This brings up help about using the ?button.

–

Viewing network statistics about a call you are actively on—Press the ?

button twice quickly during the call.

Related Topics

•A Road Map to Your Cisco IP Phone, page 1-6

•Navigating on Your Phone, page 1-11

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