Blackbe;rry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO Manual de usuario

Getting Started Guide

BlackBerry Professional Software

Version: 4.1 | Service Pack: 4

SWDT305427-305427-0912091433-001

Contents

1BlackBerry Professional Software overview.................................................................................................................. 3

Architecture: BlackBerry Professional Software in a Microsoft Exchange messaging environment............................. 3

Architecture: BlackBerry Professional Software in an IBM Lotus Domino messaging environment............................. 6

2System requirements.......................................................................................................................................................... 11

System requirements: BlackBerry Professional Software in a Microsoft Exchange messaging environment.............. 11

System requirements: Client computers in a Microsoft Exchange messaging environment.......................................... 14

System requirements: BlackBerry Professional Software in an IBM Lotus Domino messaging environment.............. 14

System requirements: Client computers in an IBM Lotus Domino environment............................................................... 16

3 Configuring a Microsoft Exchange version 5.5, 2000, or 2003 messaging environment.................................... 17

Create a Microsoft Windows account and mailbox................................................................................................................ 17

Configure permissions for the Microsoft Windows account................................................................................................. 18

Configuring Microsoft Exchange permissions for the Microsoft Windows account......................................................... 18

Configure Microsoft Exchange version 5.5 permissions for the Microsoft Windows account.................................... 18

Configure Microsoft Exchange 2000 or 2003 permissions for the Microsoft Windows account............................... 19

Start the MAPI subsystem.......................................................................................................................................................... 19

Identify and address Microsoft Exchange known issues for wireless calendar synchronization.................................... 19

4 Configuring a Microsoft Exchange 2007 messaging environment.......................................................................... 21

Create a Microsoft Exchange 2007 account and mailbox.................................................................................................... 21

Configure Microsoft Windows permissions for the Microsoft Exchange 2007 account................................................... 21

Configure Microsoft Exchange 2007 permissions for the Microsoft Exchange account................................................. 22

Enable BlackBerry device users to send messages in a Microsoft Exchange 2007 environment................................... 22

5 Configuring an IBM Lotus Domino messaging environment..................................................................................... 23

Create a group for BlackBerry Professional Software administrators................................................................................. 23

Configure the server document to allow administrators to move users in a BlackBerry Domain................................... 23

Configure the local system account for Microsoft Windows authentication..................................................................... 24

Configure the local system account for database authentication....................................................................................... 24

6 Setting up the database connection............................................................................................................................... 25

Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windows

authentication.............................................................................................................................................................................. 25

Assign Microsoft SQL Server permissions............................................................................................................................... 25

7 Installing the BlackBerry Professional Software......................................................................................................... 27

Prerequisites: Installing the BlackBerry Professional Software........................................................................................... 27

Install the BlackBerry Professional Software in a Microsoft Exchange messaging environment................................... 27

Configure the BlackBerry Professional Software in a Microsoft Exchange messaging environment............................ 28

Create a Public Folders storage group and database for a Microsoft Exchange 2007 messaging environment

.................................................................................................................................................................................................... 29

Install the BlackBerry Professional Software in an IBM Lotus Domino messaging environment................................... 30

Configure the BlackBerry Professional Software in an IBM Lotus Domino messaging environment............................ 31

8 Troubleshooting the installation process...................................................................................................................... 33

A third-party tool did not install successfully and the BlackBerry Professional Software setup application closed

........................................................................................................................................................................................................ 33

Failed to write License Key to the Database........................................................................................................................... 33

Previous version detected but no database available............................................................................................................ 33

The setup application prompts for access to the installation media for Microsoft .NET Framework version 1.1.......... 34

The setup application did not prompt you to change or confirm the MAPI profile.......................................................... 34

Could not open ID file................................................................................................................................................................. 35

Service failed to start, generating error 5305........................................................................................................................ 35

BlackBerry Router and BlackBerry Dispatcher do not install during the migration or upgrade process...................... 38

I am experiencing an issue after I install the BlackBerry Professional Software on the Windows Small Business

Server............................................................................................................................................................................................. 39

Microsoft Outlook Web Access no longer works after I install the BlackBerry Professional Software.......................... 39

9 Adding user accounts......................................................................................................................................................... 41

Preconfigured IT policies in the BlackBerry Professional Software..................................................................................... 41

Add a user account...................................................................................................................................................................... 43

10 Legal notice.......................................................................................................................................................................... 45

BlackBerry Professional Software overview 1

The BlackBerry® Professional Software is designed for organizations with up to 30 BlackBerry device users who collaborate

using the organization’s messaging server. From their BlackBerry devices, users can send and receive email messages,

manage calendar and address book contacts, and organize their workloads using tasks and memos. Users can also browse

the Internet or work with applications that are available for their BlackBerry devices.

The BlackBerry Professional Software has been designed to streamline administration, with a simplified BlackBerry Manager

to help you set up and manage user accounts and administer the BlackBerry Professional Software. The design is intended

to make it easier for administrators in small organizations to manage the BlackBerry Professional Software in addition to

their main responsibilities.

You can install the BlackBerry Professional Software on your messaging server or on a separate server. Installing the

BlackBerry Professional Software and adding your first user account usually takes less than two hours.

If the number of BlackBerry device users in your organization increases, or if you find that users need access to more data

or to a broader range of applications, you can upgrade from the BlackBerry Professional Software to BlackBerry® Enterprise

Server version 4.1 SP5 or later.

Architecture: BlackBerry Professional Software in a Microsoft Exchange

messaging environment

The BlackBerry® Professional Software components are designed to perform the following actions:

• provide productivity tools and data from your organization's applications to your BlackBerry device users

• monitor other BlackBerry Professional Software components

• process, route, compress, and encrypt data

• communicate with the wireless network

Getting Started Guide BlackBerry Professional Software overview

Component Description

BlackBerry Attachment Service The BlackBerry Attachment Service converts supported message attachments

into a format that users can view on their BlackBerry devices.

BlackBerry Configuration Database The BlackBerry Configuration Database is a relational database that contains

configuration information that the components of the BlackBerry Professional

Software use. The BlackBerry Configuration Database stores the following

information:

• information about the connection from the BlackBerry Professional

Software to the wireless network

• user list

Getting Started Guide Architecture: BlackBerry Professional Software in a Microsoft Exchange messaging environment

Component Description

•address mappings between PINs and email addresses for BlackBerry® MDS

Connection Service push features

• read-only copy of the master encryption key for each BlackBerry device

BlackBerry Controller The BlackBerry Controller monitors the components of the BlackBerry

Professional Software and restarts them if they stop responding.

BlackBerry Dispatcher The BlackBerry Dispatcher compresses and encrypts the data that it sends to

and receives from BlackBerry devices. It sends the data through the BlackBerry

Router to and from the wireless network.

BlackBerry Manager The BlackBerry Manager connects to the BlackBerry Configuration Database.

You use the BlackBerry Manager to manage user accounts and BlackBerry

devices.

BlackBerry MDS Connection Service The BlackBerry MDS Connection Service allows users to access web content, the

Internet, or your organization's intranet, and also allows applications on the

BlackBerry device to connect to your organization's application or content

servers for data and application updates.

BlackBerry Messaging Agent The BlackBerry Messaging Agent connects to the messaging server to provide

services for messaging, calendar management, address lookup, attachment

viewing, and wireless generation of encryption keys. The BlackBerry Messaging

AgentalsoactsasagatewayfortheBlackBerrySynchronizationServicetoaccess

organizer data on the messaging server. In a Microsoft® Exchange messaging

environment, the BlackBerry Messaging Agent also synchronizes configuration

data between the BlackBerry Configuration Database and user mailboxes.

BlackBerry Policy Service The BlackBerry Policy Service performs administration services over the wireless

network, such as sending IT policies and IT administration commands and

provisioning service books. IT policies and IT administration commands define

BlackBerry device security, settings for wireless data synchronization, and other

configuration settings on the BlackBerry device. Service books define feature

and component settings on the BlackBerry device.

BlackBerry Router The BlackBerry Router connects to the wireless network to send data to and

receive data from BlackBerry devices. It also sends data within your

organization's network to BlackBerry devices that are connected to computers

using the BlackBerry® Device Manager.

Getting Started Guide Architecture: BlackBerry Professional Software in a Microsoft Exchange messaging environment

Component Description

BlackBerry Synchronization Service The BlackBerry Synchronization Service synchronizes organizer data between

BlackBerry devices and the messaging server over the wireless network.

messaging server The messaging server stores email accounts.

user computer with the BlackBerry

Device Manager

Theuser computerwith theBlackBerry DeviceManager enablesusers toconnect

their BlackBerry devices to their computers using a serial connection or USB

connection. The BlackBerry Professional Software uses this connection to send

data to and receive data from BlackBerry devices.

Data traffic from BlackBerry devices bypasses the wireless network while a

BlackBerry device is connected to a user’s computer. The BlackBerry Device

Manager connects to the BlackBerry Router, which sends data directly to the

BlackBerry device.

Users can install the BlackBerry Device Manager separately or with the

BlackBerry® Desktop Manager as part of the full BlackBerry® Desktop

Software installation. The BlackBerry Device Manager is an optional component,

but the BlackBerry Router requires it to support connections to the BlackBerry

Router that bypass the BlackBerry® Infrastructure.

Architecture: BlackBerry Professional Software in an IBM Lotus Domino

messaging environment

The BlackBerry® Professional Software components are designed to perform the following actions:

• provide productivity tools and data from your organization's applications to your BlackBerry device users

• monitor other BlackBerry Professional Software components

• process, route, compress, and encrypt data

• communicate with the wireless network

Getting Started Guide Architecture: BlackBerry Professional Software in an IBM Lotus Domino messaging environment

Component Description

BlackBerry Attachment Service The BlackBerry Attachment Service converts supported message attachments

into a format that users can view on their BlackBerry devices.

BlackBerry Configuration Database The BlackBerry Configuration Database is a relational database that contains

configuration information that the components of the BlackBerry Professional

Software use. The BlackBerry Configuration Database stores the following

information:

•details about the connection from the BlackBerry Professional Software to

the wireless network

• user list

Getting Started Guide Architecture: BlackBerry Professional Software in an IBM Lotus Domino messaging environment

Component Description

•address mappings between PINs and email addresses for BlackBerry® MDS

Connection Service push features

• read-only copy of the master encryption key for each BlackBerry device

BlackBerry Controller The BlackBerry Controller monitors the components of the BlackBerry

Professional Software and restarts them if they stop responding.

BlackBerry Dispatcher The BlackBerry Dispatcher compresses and encrypts the data that it sends to

and receives from BlackBerry devices. It sends the data through the BlackBerry

Router to and from the wireless network.

BlackBerry Manager The BlackBerry Manager connects to the BlackBerry Configuration Database.

You use the BlackBerry Manager to manage user accounts and BlackBerry

devices.

BlackBerry MDS Connection Service The BlackBerry MDS Connection Service allows users to access web content, the

Internet, or your organization's intranet, and also allows applications on the

BlackBerry device to connect to your organization's application or content

servers for data and application updates.

BlackBerry Messaging Agent The BlackBerry Messaging Agent connects to the messaging server to provide

services for messaging, calendar management, address lookups, attachment

viewing, and generation of wireless encryption keys. The BlackBerry Messaging

Agentalsoactsasa gateway fortheBlackBerrySynchronizationServicetoaccess

organizer data on the messaging server. The BlackBerry Messaging Agent

synchronizes configuration data between the BlackBerry Configuration

Database and the BlackBerry profiles database.

BlackBerry Policy Service The BlackBerry Policy Service performs administration services over the wireless

network, such as sending IT policies and IT administration commands, and

provisioning service books. IT policies and IT administration commands define

BlackBerry device security, settings for wireless data synchronization, and other

configuration settings on the BlackBerry device. Service books are also used to

define settings on the BlackBerry device.

BlackBerry profiles database The BlackBerry profiles database is an IBM® Lotus® Domino® database that

contains configuration information for user accounts.

Getting Started Guide Architecture: BlackBerry Professional Software in an IBM Lotus Domino messaging environment

Otros manuales para PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO

Este manual sirve para los siguientes modelos

Tabla de contenidos

Otros manuales de Software de Blackbe;rry

Blackbe;rry

Blackbe;rry MAIL - BROWSING COMPUTER Manual de usuario

Blackbe;rry

Blackbe;rry AH0Q2ML - Lotus Domino Utility Server... Manual de usuario

Blackbe;rry

Blackbe;rry JAVA DEVELOPMENT ENVIRONMENT - - COMPONENT PACKAGE - RELEASE... Manual de instrucciones

Blackbe;rry

Blackbe;rry MAIL - - HELP Manual de usuario

Blackbe;rry

Blackbe;rry Yahoo! Messenger for BlackBerry Smartphones... Manual de instrucciones

Blackbe;rry

Blackbe;rry CLIENT FOR USE WITH MICROSOFT OFFICE LIVE COMMUNICATIONS SERVER... Manual de instrucciones

Blackbe;rry

Blackbe;rry TWITTER FOR BLACKBERRY SMARTPHONES 1.0 Manual de instrucciones

Blackbe;rry

Blackbe;rry FACEBOOK FOR BLACKBERRY SMARTPHONES 1.9 - RELEASE... Manual de usuario

Blackbe;rry

Blackbe;rry MESSENGER - VERWENDEN DES BROWSERS AUF IHREM... Manual de usuario

Blackbe;rry

Blackbe;rry MYSPACE - VERWENDEN DES BROWSERS AUF IHREM... Manual de usuario

Blackbe;rry

Blackbe;rry JAVA DEVELOPMENT ENVIRONMENT - - FUNDAMENTALS... Manual de usuario

Blackbe;rry

Blackbe;rry CLIENT FOR USE WITH MICROSOFT OFFICE COMMUNICATIONS SERVER 2007 - KNOWN ISSUES... Manual de usuario

Blackbe;rry

Blackbe;rry MEDIA SYNC Manual de usuario

Blackbe;rry

Blackbe;rry PROFESSIONAL SOFTWARE FOR IBM LOTUS DOMINO Manual de instrucciones

Blackbe;rry

Blackbe;rry ENTERPRISE SOLUTION SECURITY - SECURITY FOR DEVICES WITH BLUETOOTH WIRELESS TECHNOLOGY -... Guía de instalación

Blackbe;rry

Blackbe;rry 9000 - Bold Manual de usuario

Blackbe;rry

Blackbe;rry ICQ - MISE EN ROUTE Manual de usuario

Blackbe;rry

Blackbe;rry ICQ - RELEASE NOTES V2.5 Manual de instrucciones

Blackbe;rry

Blackbe;rry AIM service Manual de instrucciones

Blackbe;rry

Blackbe;rry WINDOWS LIVE MESSENGER - LEARN MORE Manual de usuario

Blackbe;rry

Blackbe;rry ENTERPRISE SOLUTION SECURITY - ENTERPRISE SOLUTION - SECURITY... Guía de instalación

Blackbe;rry

Blackbe;rry CLIENT FOR IBM LOTUS SAMETIME 2.5.42 - S... Manual de instrucciones

Blackbe;rry

Blackbe;rry PRD-10459-035 - Enterprise Server For MDS Manual de instrucciones

Blackbe;rry

Blackbe;rry ENTERPRISE INSTANT MESSAGING 2.5.46 - S Manual de instrucciones

Manuales populares de Software de otras marcas

COMPRO

COMPRO COMPROFM Manual de usuario

Muratec

Muratec OFFICEBRIDGE ONLINE Manual de usuario

Oracle

Oracle Contact Center Anywhere 8.1 Manual de usuario

Adobe

Adobe 65007312 - Photoshop Lightroom Manual

Avaya

Avaya NULL One-X for RIM Blackberry Manual de usuario

HP ProLiant BL420c Manual de usuario

PS Audio

PS Audio PowerPlay Manual del propietario

Brady

Brady LOCKOUT PRO 3.0 Manual de servicio

Avaya

Avaya Interaction Center Manual de usuario

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manual

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manual de usuario

Oracle

Oracle Application 9i Manual de usuario

Acer

Acer RDM Manual de usuario

Canon

Canon Vixia HF21 Manual de usuario

Canon

Canon ZR950 Manual de usuario

Samsung

Samsung Auto Backup Manual de usuario

Polycom

Polycom Vortex EF2201 Instrucciones de instalación y funcionamiento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manual de usuario