Avaya Unified Messenger Manual de usuario

AP; Reviewed:

WCH 8/27/2003 Avaya – Proprietary

Use pursuant to Company Instructions 1 of 35

UM-CM-DPA7610.doc

Avaya Solution & Interoperability Test Lab

Sample Avaya Unified Messenger™ Configuration with

Cisco CallManager Using the Cisco DPA 7610 Voice Mail

Gateway- Issue 1.0

Abstract

These Application Notes describe the configuration for an Avaya Unified Messenger™ server

providing voice mail services for a Cisco CallManager using a Cisco Digital Phone Adapter

(DPA) Voice Mail Gateway. The Cisco DPA 7610 provides digital line emulation. These

lines appear as IP Phones to CallManager, and connect to a Dialogic D/82JCT-U board in the

Unified Messenger Server. The DPA 7610 translates the messaging between the Unified

Messenger Server and the CallManager, and provides a message waiting interface between

CallManager, Unified Messenger, and the IP Phones. These Application Notes were written in

response to a request from UCS.

AP; Reviewed:

WCH 8/27/2003 Avaya – Proprietary

Use pursuant to Company Instructions 2 of 35

UM-CM-DPA7610.doc

1. Introduction

These Application Notes describe the configuration for the Avaya Unified Messenger™ Server

and Cisco CallManager using the Cisco DPA 7610 Voice Mail Gateway. The Cisco DPA 7610

provides digital line emulation and is connected to the UM server via a Dialogic D/82JCT-U

digital line emulation board.

A companion product, the Cisco DPA 7630, provides digital line emulation for the Avaya 7405D

terminals. This DPA also interfaces with the D/82JCT-U, but was not used in this configuration.

The DPA 7610 was intended to integrate CallManager with Octel voice mail systems; these

Application Notes describe how it can be used with Unified Messenger. This device can function

in one of two modes: simple or hybrid. In simple mode, the DPA connects to the voice mail

system and CallManager. In hybrid mode the Nortel Meridian 1 is also connected to the DPA.

These Application Notes describe the simple mode configuration.

In simple mode, the DPA 7610 communicates with the UM server via digital line emulation of

the Nortel Meridian 1 2616 digital sets. The DPA 7610 provides 25 ports: ports 1-24 may be

connected to the UM server (the Dialogic board), and are configured in the CallManager (CM) as

IP Phones. These ports handle all message waiting indication (MWI) signaling and call

processing between CM and the messaging system. Port 25 is used as the communication

channel to CM. This configuration is shown in Figure 1.

The Dialogic D/82JCT-U provides 8 ports; multiple boards may be used to utilize the 24 port

capacity of the DPA. A single board was used in this configuration; therefore ports 9-24 on the

DPA are unused.

By following the procedures in these Application Notes, the Avaya Unified Messenger can be

used as the voice mail server for Cisco CallManager, and UM provides MWI for the Cisco IP

phones.

AP; Reviewed:

WCH 8/27/2003 Avaya – Proprietary

Use pursuant to Company Instructions 3 of 35

UM-CM-DPA7610.doc

Figure 1: Avaya™ Unified Messenger with Cisco CallManager

2. Equipment and Software Validated

The following equipment and software were used for the sample configuration provided:

Equipment Software

Avaya Unified Messenger™ v 5.5

Dialogic D/82JCT-U System Release 5.01

Cisco CallManager 3.3

Microsoft Windows 2000 Server SP3

Microsoft Exchange 2000 -

Internet Explorer 6 SP1

Cisco DPA 7610 software v1.3(1)

loader v1.2(1)

3. Configuration

The configuration steps for the Unified Messenger server, DPA 7610, and Cisco CallManager

are discussed below. It is assumed that the server OS and CallManager software is installed and

the systems are operational. Refer to the appropriate product documentation for more

AP; Reviewed:

WCH 8/27/2003 Avaya – Proprietary

Use pursuant to Company Instructions 4 of 35

UM-CM-DPA7610.doc

information. The installation of the Windows 2000 Active Directory and Exchange Server are

also mentioned.

3.1. Windows 2000 Server Active Directory and Exchange server

The following configuration data was used for this server:

Host name ad-exch.lzmsg.com

IP Address / mask 200.1.1.10 / 255.255.255.0

Gateway 200.1.1.1

DNS 200.1.1.10

Security Group – Global UM Global Service Group

UM Administrator UMAdmin (member of UM Global Service Group)

Install Active Directory and Exchange 2000 on the same Windows 2000 server. Install the

Windows 2000 Support Tools found on the Windows 2000 Server CD-ROM. Perform the

prerequisite configuration steps as described in the Avaya Unified Messenger Solution –

Microsoft Exchange 2000 version Installation Guide.

3.2. Dialogic D/82JCT-U Software and Wiring

Install the D/82JCT-U and software per the manufacturer’s instructions. Connect the D/82JCT-U

cable to the board and a 110 breakout panel. The D/82JCT provides emulation for both 4-wire

and 2-wire digital sets; the DPA 7610 emulates 2-wire sets.

Connect the DPA and D/82JCT according to the following diagram.

DPA 7610 – D/82JCT-U Wiring Matrix

(pairs are pins on the 25-pair connector)

Cisco DPA 7610 Dialogic D/82JCT-U

Port 1 1-26 27-2

Port 2 2-27 29-4

Port 3 3-28 31-6

Port 4 4-29 33-8

Port 5 5-30 35-10

Port 6 6-31 37-12

Port 7 7-32 39-14

Port 8 8-33 41-16

3.3. Unified Messenger Server

Install the Unified Messenger server per the steps in Avaya Unified Messenger Solution –

Microsoft Exchange 2000 version Installation Guide. In addition to the Voice Server, the

Message Waiting Indicator Server, Tracing Server, Mailbox Monitor Service, Call Me Server,

AP; Reviewed:

WCH 8/27/2003 Avaya – Proprietary

Use pursuant to Company Instructions 5 of 35

UM-CM-DPA7610.doc

Administration Tools, and Diagnostic Tools should be installed. This information was used

during the installation of the server:

Host name um-1.lzmsg.com

IP Address / mask 200.1.1.11 / 255.255.255.0

Gateway 200.1.1.1

DNS 200.1.1.10

Configure the server as follows. For brevity and to conserve space only relevant portions of the

screens are shown.

1. Start the Voice Mail System Configuration tool, Start !

!Programs !

!Avaya

Unified Messenger !

!Voice Mail System Configuration

AP; Reviewed:

WCH 8/27/2003 Avaya – Proprietary

Use pursuant to Company Instructions 6 of 35

UM-CM-DPA7610.doc

2. Expand the Voice Mail Domains. Throughout these Application Notes this will be

referred to as the Main View.

Double-click on Telephone User Interface

Set the number of digits in a mailbox to correspond to the extension length in the

CallManager configuration. Accept all other defaults. Click OK

AP; Reviewed:

WCH 8/27/2003 Avaya – Proprietary

Use pursuant to Company Instructions 7 of 35

UM-CM-DPA7610.doc

3. From the Main View, double-click on Message Waiting Indicator

Check Enable Message Waiting Indicator (MWI) checkbox

Do not check Limit requests checkbox

Click the ellipsis and select the server name UM-1

Click OK

4. Select PBXs

Right click and select Add New PBX Type

Select NT M-1 (Set Emulation)

Click OK

Double-click on NT M-1 (Set Emulation)

On the General tab, specify the following values:

AP; Reviewed:

WCH 8/27/2003 Avaya – Proprietary

Use pursuant to Company Instructions 8 of 35

UM-CM-DPA7610.doc

On the Transfer / Outcall tab, specify the following values:

Click OK

AP; Reviewed:

WCH 8/27/2003 Avaya – Proprietary

Use pursuant to Company Instructions 9 of 35

UM-CM-DPA7610.doc

5. From the Main View, open the Voice Servers icon

Open UM-1 icon

Double-click on Telephony Interface (Dialogic – Set Emulation)

Specify the following values:

This configuration uses extensions 5000-5005 for the voice mail hunt group.

Extensions (ports) 5006-5007 are used for MWI.

Click OK

AP; Reviewed:

WCH 8/27/2003 Avaya – Proprietary

Use pursuant to Company Instructions 10 of 35

UM-CM-DPA7610.doc

6. Double-click Port Groups

Add a group Incoming, and assign ports 1-6

Add a group MWI-outgoing, and assign ports 7-8

Click OK

Tabla de contenidos

Otros manuales de Software de Avaya

Avaya

Avaya Customer Interaction Express 1.0 IVR-Editor Manual de usuario

Avaya

Avaya IP Office Phone Manager Manual de usuario

Avaya

Avaya P120 SMON Manual de usuario

Avaya

Avaya Call Management System Manual de usuario

Avaya

Avaya P120 SMON Manual de usuario

Avaya

Avaya NULL CCM3.1 Manual de usuario

Avaya

Avaya iContact Manual de usuario

Avaya

Avaya 40DHB0002USAR Manual de usuario

Avaya

Avaya IP Office SMDR Manual de instalación y funcionamiento

Avaya

Avaya SAB Manual de usuario

Avaya

Avaya Multi-Tech FaxFinder s Suplemento

Avaya

Avaya P330 Manual de usuario

Avaya

Avaya Interaction Center Manual

Avaya

Avaya CCM 3.1 Manual de usuario

Avaya

Avaya IP Office CTI Link Manual de usuario

Avaya

Avaya 3.7 Manual de usuario

Avaya

Avaya 16-300272 Manual de usuario

Avaya

Avaya IP Office CTI Link Manual de usuario

Avaya

Avaya IP Office Voicemail Pro Manual del producto

Avaya

Avaya PROGNOSIS IP s Suplemento

Avaya

Avaya Interaction Center Manual de usuario

Avaya

Avaya one-X Deskphone Edition Manual del producto

Avaya

Avaya IP Office Phone Manager Manual de usuario

Avaya

Avaya IP Office Phone Manager Manual del operador

Manuales populares de Software de otras marcas

COMPRO

COMPRO COMPROFM Manual de usuario

Muratec

Muratec OFFICEBRIDGE ONLINE Manual de usuario

Oracle

Oracle Contact Center Anywhere 8.1 Manual de usuario

Adobe

Adobe 65007312 - Photoshop Lightroom Manual

HP ProLiant BL420c Manual de usuario

PS Audio

PS Audio PowerPlay Manual del propietario

Brady

Brady LOCKOUT PRO 3.0 Manual de servicio

Texas Instruments

Texas Instruments TI-83 Plus Silver Edition Manual

Novell

Novell GROUPWISE 8 - INTERNET AGENT Manual de usuario

Oracle

Oracle Application 9i Manual de usuario

Acer

Acer RDM Manual de usuario

Canon

Canon Vixia HF21 Manual de usuario

Canon

Canon ZR950 Manual de usuario

Samsung

Samsung Auto Backup Manual de usuario

Polycom

Polycom Vortex EF2201 Instrucciones de instalación y funcionamiento

Brocade Communications Systems

Brocade Communications Systems Brocade 8/12c Manual de usuario

Novell

Novell SP2 - S Manual de instrucciones

Lexmark

Lexmark Apps Manual de servicio