Avaya PARTNER ACS R5.0 Manual de usuario

PA R T N E R ® ACS R5.0

Remote Administration R5.0

Getting Started

518-456-166

Issue 3

March 2002

Notice

Every effort has been made to ensure that the information in this Getting Started is complete and accurate at the

time of printing. Information, however, is subject to change.

Your Responsibility for Your System’s Security

Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party—for example,

persons other than your company’s employees, agents, subcontractors, or persons working on your company’s

behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and, if toll fraud

occurs, it can result in substantial additional charges for your telecommunications services.

The System Manager is responsible for the security of your system, such as programming and configuring your

equipment to prevent unauthorized use. The System Manager is also responsible for reading all installation,

instruction, and system administration documents provided with this product in order to fully understand the features

that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Avaya Inc. does not warrant

that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or

facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that result from such

unauthorized use. For important information regarding your system and toll fraud, see the PARTNER Customer

Support Document.

Trademarks

PARTNER is a registered trademark of Avaya Inc.

Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.

Pentium is a registered trademark of Intel Corporation.

Ordering Information

Customer Support

If you need assistance when programming or using your system, contact your local Authorized Dealer or call the

Avaya Customer Care Center at 1 800 628-2888. Consultation charges may apply.

Fraud Intervention

If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the Avaya

Customer Care Center at 1 800 628-2888.

Printed in USA March 2002

Call: Avaya Publications Center

Voice 1 800 457-1235 International Voice 317 322-6791

Fax 1 800 457-1764 International Fax 317 322-6699

Write: Avaya Publications Center

2855 North Franklin Road

Indianapolis, IN 46219-1385

Order: Document No. 518-456-166

Issue 3, March 2002

About this Guide 2

What is PARTNER®ACS Remote Administration? 3

New Features in this Release 4

Installation 5

What You Need To Run PARTNER Remote Administration 5

Installing the Software 6

Solving Installation Errors 7

Starting PARTNER Remote Administration 7

An Overview of System Administration 8

Basic Remote Administration Tasks 8

Additional Capabilities 9

Connecting to the PARTNER ACS System 10

Overview 10

Operator Assisted 11

Automated Attendant 12

Direct Dial (Local) 13

Direct Dial (Remote) 14

Solving Connection Problems 16

Retrieving a System Translation 19

Back up the System Information 19

Retrieve the Information to Your PC 20

Disconnect from the PARTNER System 20

Making Changes to the System Translation 21

Exploring the Workspace 21

Working with Translations 23

Activating Your Changes 26

Administering Date and Time 27

Remote Diagnostics 28

DSL Module Administration 29

Where to Get More Information 30

Contents

This guide is your key to PARTNER®ACS R5.0 Remote Administration.

Use this guide to learn:

• What the program can do

• How to install the software

• How to connect to a PARTNER system

• The basics of the administration process

• What you can do with Remote Diagnostics

• Where to find additional information

About this Guide

PARTNER ACS Remote Administration gives you the ability to manage a PARTNER ACS R5,

R4, or R3 system from your PC. Among the many features it contains are ones

that let you:

And PARTNER Remote Administration gives you the ability to retrieve diagnostic

information from your PARTNER ACS system, allowing you to:

All these features are accessed through a graphical interface that is easy to learn and

use. And though the name says “Remote,” you can also use it to manage a PARTNER

system locally. You can even choose to work offline and activate your changes when

it’s convenient.

• Program the system (for example, assign outside lines)

• Program extensions (for example, program an autodial button on any extension)

• Back up and restore these and many other settings

• View the type of modules installed on the PARTNER system

• Retrieve reports on system events such as errors and reboots

• Identify the current version of your software

• Identify the PCMCIA cards installed in the PARTNER ACS module

Please note these important points:

■PARTNER Remote Administration only works with PARTNER ACS Release 3.0 and later.

■If you have a version of PARTNER ACS Remote Administration on your PC, you must

uninstall it before installing this software.

■If you have PassageWay Administration for PARTNER software on your PC, you must

uninstall it before installing this software. PARTNER Remote Administration replaces

the old software.

■To help ensure the security of the PARTNER system, you cannot create or change the

remote administration password with this software. This must be done on the system

itself. (See page 18 for instructions on how to do this.)

What is PARTNER

ACS Remote Administration?

What is PARTNER®ACS Remote Administration?

In addition to supporting all system programming and remote administration features

already available in PARTNER Remote Administration Release 4.0 on your PC, PARTNER

Remote Administration Release 5.0 supports the following features and capabilities:

• PARTNER ACS R5, PARTNER ACS R4, and PARTNER ACS R3 Support

Release 5.0 provides the capability to program PARTNER ACS R5 systems, PARTNER

ACS R4 systems, and PARTNER ACS R3 systems.

• 1600 DSL Module Administration

Release 5.0 provides the capability to administer the DSL features of the 1600 DSL

module. For information on performing DSL-specific administration of the 1600

DSL module, refer to the PARTNER Advanced Communication System 1600 Module

User’s Guide or the online help.

• Enhanced Remote Diagnostics

Release 5.0 provides the capability to

• identify and display details about the new 012 ETR module in the board

inventory view

• identify PCMCIA cards installed in the ACS module and display details

associated with each type of card in the board inventory view

• identify and display details about the 362EC module in the board

inventory view

NEW FEATURES IN THIS RELEASE

Installation

SECTION

WHAT YOU NEED TO RUN PARTNER REMOTE ADMINISTRATION

On Your PC

OPERATING SYSTEM

Microsoft Windows 2000 Server, Windows 2000 Professional, Windows 98,

Windows NT 4.0 Server/Workstation with Service Pack 4 or later, or Windows 95

COMPUTER HARDWARE

IBM compatible PC with a Pentium

processor (100 MHz or faster)

10 MB of free disk space

An internal or external V.34 BIS modem

(14.4 or faster)

Windows-compatible VGA monitor

supporting at least 16 colors and

800 x 600 pixel screen resolution

Windows-compatible pointing device

(a mouse, etc.)

16 MB of RAM

On Your PARTNER ACS System

PARTNER ACS R5, R4, or R3 PARTNER Remote Access Card, which

functions as a modem and a

backup/restore card

PARTNER display phone

Installation

SECTION

The PARTNER Remote Administration software includes an installation program that

copies the application onto your PC’s hard drive. You can obtain the PARTNER Remote

Administration software from your PARTNER ACSdealer.

To install the software:

Start Windows.

Start Windows Explorer.

The Windows Explorer window appears.

Locate the directory that contains the PARTNER Remote

Administration software, and then double-click on setup.exe.

The PARTNER ACS R5.0 Remote Administration Setup window appears.

Respond to a series of standard Windows installation prompts.

During the installation you can:

• Confirm or change the file directory where PARTNER Remote

Administration will be installed.

• Choose to create shortcuts which will allow you to run the application by

directly clicking on a title or icon in the Start menu and/or the desktop.

The installation program copies files from the CD to the destination

directory. When the software is installed successfully, you will see an

Installation Completed message.

Click on the Next button.

The Readme - Notepad window appears.

After reading the Readme file, select Exit from the File menu in the

Notepad window.

INSTALLING THE SOFTWARE

Installation

SECTION

If you receive an error message during the installation process, check whether:

■A version of PARTNER ACS Remote Administration software is still

installed on your PC. If it is, you must uninstall this program:

• Select Programs from the Start menu.

• Choose PARTNER ACS Remote Administration and select Uninstaller for

Remote Administration.

■You have at least 10 MB of hard disk space available. If there is not:

• Free space on the designated hard drive by transferring files to another

drive or deleting them from your disk.

• Install PARTNER Remote Administration on another drive which has at

least 10 MB of free space.

■You are using Windows 2000 Server/Professional, Windows 98,

Windows NT 4.0 Workstation/Server, or Windows 95.

PARTNER Remote Administration works like most other Windows programs. To start the

program either:

■Click on the Start menu and select Programs / PARTNER ACS R5

Remote Administration / Remote Administration.

Note: This is the default location. If you choose to save your files to

an alternate location during installation, your path will be different.

■Or, if you created a desktop short-cut, double-click on the Remote

Administration icon on the desktop.

SOLVING INSTALLATION ERRORS

STARTING PARTNER REMOTE ADMINISTRATION

An Overview of System Administration

Installation

SECTION

Managing your phone system using PARTNER Remote Administration involves the

following tasks:

The file you retrieve from the PARTNER system is called the System Translation. It contains

the specific line, extension, button, and other custom settings for the system. You make

changes to the translation and then send those changes back to the PARTNER system.

BASIC REMOTE ADMINISTRATION TASKS

• Starting the software (page 7)

• Connecting to the PARTNER system (page 10)

• Retrieving the system translation (page 19)

• Making changes to the information (page 21)

• Restoring (that is, activating) the system translation

on the system (page 26)

An Overview of System Administration

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