AT&T Merlin 1030 Manual de usuario

AT&T

MERLIN

COMMUNICATIONS SYSTEM

ATTENDANT’S GUIDE:

MODELS 1030 AND 3070

WITH FEATURE MODULE 3

Table of Contents

Page

Getting Started

Three Groups of Callers

Your Console

Small Attendant Console (illustration)

Large Attendant Console (illustration)

Small Console

Large Console

The Recall Button

Programming Custom Features

Key to Symbols

Answering Calls

Answering While on a Call—The Hold Feature

Call Pickup

Programmable Line Ringing

Voice Announcement Disable

Covering Calls

Call Coverage

Transferring Calls

Loudspeaker Page

Programming Loudspeaker Page Buttons

Turning on Message Lights

Using Line Buttons

Using Auto Intercom Buttons

Small Console

Large Console

Placing Calls

Intercom Calls

Intercom Calls with Voice Announcement

Intercom Calls with Ringing Signal

PBX/Centrex Calls

Outside Calls

Automatic Line Selection

Outside Auto Dial

Special Characters in Outside Auto Dial Sequences

Setting Up Conference Calls

Using Drop with Conference Calls

Programmable Intercom Conference

Intercom Drop

Connecting Outside Callers to Outside Lines

Other Useful Features

Using the Speaker

On-Hook Dialing

Monitor-on-Hold

Group Listening

Headset Adapter

Personalized Ringing

Manual Signaling

Auto Answer-Outside

Auto Answer-Intercom

Last Number Redial

Saved Number Redial

Privacy

Do Not Disturb

Touch-Tone Enable

Ring Option Override

Feature Programming Chart

Attendant’s Quick Reference

Index

Getting Started

With your attendant console, you can use both MERLIN™ system

features and PBX/Centrex features to handle calls in your office efficiently,

This attendant’s guide describes how to program your console with con-

venient features and how to use it to best advantage. Keep this guide and

your PBX/Centrex user’s guide handy for quick reference.

THREE GROUPS OF CALLERS

As an attendant you work with three different groups of callers:

●

People (including yourself) connected to your

MERLIN

system and

to your PBX/Centrex

People in your business connected to your PBX/Centrex but not to

your MERLIN system

People outside your business

You and other people in your MERLIN system can call each other by

using 2-digit intercom numbers or PBX/Centrex extension numbers. If you

just need to talk to the person, use the intercom number to keep the

PBX/Centrex lines free for incoming calls. However, if you may have to

transfer that call or use a PBX/Centrex feature, you must dial the person’s

PBX/Centrex extension number.

Dial PBX/Centrex extension numbers to reach people in your business

who are not connected to the MERLIN system. They must dial your

PBX/Centrex extension number to reach you.

YOUR CONSOLE

You may have a small attendant console or a large one. The large atten-

dant console has 30 additional buttons that can be programmed with

features. The two consoles do not operate in exactly the same way.

Familiarize yourself with your console and its capabilities by referring to

the illustration on page 4 (small console) or 5 (large console). Explana-

tions of some essential features of each console and instructions for pro-

gramming custom features follow the illustrations.

Small Attendant Console

Touch

Intercom-Voice

Intercom-Ring

to contact

others in your MERLIN

system.

Slide the T/P switch to test or

program your console.

Use Conference, Drop,

Transfer,

and

Hold

to han-

dle calls efficiently.

Use the volume control to

adjust speaker and ringer.

Check the green light by the

Message

button to see if

you have a message

waiting.

Use line buttons to place

and receive outside and

PBX/Centrex calls. Program

Auto Intercom or custom

features on extra buttons.

Touch

Extension

and the

appropriate line button to

place a PBX/Centrex call to

someone connected to your

MERLIN

system.

Touch

Send Message

turn on the Message light at

MERLIN

system voice

terminal.

Touch

Speaker

for On-Hook

Dialing, Group Listening,

and Monitor-on-Hold.

Use Recall instead of a

switchhook flash when ac-

cessing

PBX/Centrex

features. Touch

Recall

disconnect an intercom call

without hanging up the

handset.

Large Attendant Console

Refer to the small console

on the opposite page for in-

formation on this part of the

large console.

Each feature button has

three color bands. Use Auto

Intercom (preprogrammed

on all of the blue and 20 of

the white bands) to contact

people in your

MERLIN

system. Program the re-

maining white and gray

bands with custom features.

Use these numbers to find

the horizontal row for each

intercom number. The 0 in-

dicates the row for intercom

numbers whose second

digit is 0 (10, 20,30,40, etc.).

The 1 indicates intercom

numbers ending in 1 (11, 21,

31, etc.), and so on.

Touch a Shift button to select

the blue, white, or gray band

on a feature button.

Use

Message Status

with

the Shift buttons to see

which voice terminals have

Message lights turned on.

Small Console

Although you can program extra line buttons with any

MERLIN

system

feature, you will probably want to program them with the Auto Intercom

feature. (See page 32 for programming instructions.)

Auto Intercom enables you to call someone in your

MERLIN

system by

touching the Auto Intercom button for that person instead of dialing a

2-digit intercom number.

IMPORTANT:

When an instruction step in this guide tells you to touch an

Auto Intercom button that you haven’t programmed, you can dial an in-

tercom number instead.

Each Auto Intercom button has a green light and a red light beside it. The

green light tells you the line status of the voice terminal:

Green light on =the person is busy on

a call

Green light flashing rapidly =the person is calling

you on the intercom

Green light off =the voice terminal is

not in use

This information is useful if a call comes in for a person and you want to

know if the person is using the voice terminal. The red light next to an Auto

Intercom button tells you whether or not the person’s Message light is on.

Large Console

Each of the 30 programmable feature buttons on the right side of the large

console can represent three features—one in the blue band, one in the

white band, and one in the gray band on each button. The three Shift but-

tons below the feature buttons let you select the particular color band on

which the feature you want to use appears. Use the 10-20-30 Shift but-

ton to select features on the blue band. Use the 40-50-60 Shift button to

select features on the white band. Use the 70-80-90 Shift button to select

features on the gray band.

To use a feature:

●

Touch the Shift button that selects the color band on which the feature

appears.

The green light comes on beside the Shift button.

Touch the feature button.

You can program a custom feature onto the gray band on each feature

button. When programming features, be sure to label the buttons on the

appropriate color band. (For information on programming, see page 32.)

You can also program a custom feature onto the blue or white band of any

feature button if the band is not preprogrammed for Auto Intercom.

However, most of the blue and white bands are preprogrammed as Auto

Intercom buttons for everyone in your MERLIN system.

With the Auto Intercom feature, you can call someone in your MERLIN

system by touching the Auto Intercom button for that person instead of

dialing a 2-digit intercom number. The green light beside each Auto In-

tercom button tells you the line status of the voice terminal:

Green light on

Green light flashing rapidly

Green light off

the person is busy on

a call

the person is calling

you on the intercom

the voice terminal is

not in use

This information is useful if a call comes in for someone and you want to

know if the person is using the voice terminal. The green lights beside

the Auto Intercom buttons also give you information about people’s

Message lights. If you touch a Shift button and

Message Status

and the

light is on next to an Auto Intercom button, that person’s Message light

is on. (For more information, see “Turning on Message Lights,” page 17.)

THE RECALL BUTTON

The Recall button is important because it takes the place of a switchhook

flash (a brief press of the switchhook). When you want to use a PBX/Cen-

trex feature that requires a switchhook flash, touch

Recall

instead. In the

MERLIN system, pressing the switchhook disconnects a call.

Recall

PROGRAMMING CUSTOM FEATURES

Some features, such as Transfer, Hold, and Speaker, are already pro-

grammed and labeled on your console, and you cannot change them.

Custom features, though, are ones you select and program yourself. On

the small console, you can program custom features on extra line buttons.

On the large console, you can program features on extra line buttons as

well as on available feature buttons. You can program a feature on any

Last Number

Saved Number

color band not used for Auto Intercom.

The basic programming procedure is: Privacy

●

Label the button(s) you want to program.

Slide the T/P (Test/Program) switch, located on the left side of your

console, to the P (Program) position.

Your console rings every 5 seconds to remind you that you are programming

and that you cannot place or receive calls.

If you are programming a feature button on the right side of the large

console, touch the Shift button that selects the color band on which

you want the feature to appear.

Touch the first button to be programmed.

Dial the feature’s programming code and additional numbers or

special characters (if required). If you make a mistake, touch the but-

ton again and reenter the code.

If you want to program other buttons, repeat the previous three steps.

Slide the T/P switch to the center position.

When you must program a feature before you can use it, abbreviated pro-

gramming instructions precede instructions for using the feature. An ex-

ample of an abbreviated programming instruction is:

To Program:

●

T/P to P

●

Touch the button

●

Dial * 4 + intercom

number of person you want to cover

●

T/P to center

The Feature Programming Chart, page 32, is a quick reference for pro-

gramming features.

Key to Symbols

This guide uses the following symbols to illustrate how to use your MERLIN system attendant console. After you are familiar with your

console, the symbols should serve as quick reminders.

Lift your handset.

10 Tom

40 Pat

NJ Office

large console

Touch an Auto Inter-

com button.

12 Susan

Hang up your

handset.

Dial a number.

(This can be an out-

side number, an in-

tercom number, or a

PBX/Centrex feature

code.)

small console

Conference

Touch a button.

(The symbols for but-

tons are shaded and

555-1234

labeled to look like

the buttons on your

console.)

10-20-30

Don’t lift your

handset.

Touch a Shift

button.

(For large consoles

only. Select the but-

ton controlling the

group that includes

the intercom number

you want.)

Each symbol represents one action. A sequence of two or more symbols illustrates an entire procedure. For example,

Conference 555-1234

means touch Conference, touch a line button, and dial a number.

The Attendant’s Quick Reference, page 34, is a brief guide to using features.

Answering Calls

When a call rings at your console, the red light goes on next to the line

button for the call and the green light next to the line button flashes.

To answer the call:

●Lift the handset.

You are automatically connected to the call.

If two calls come in at once, the green lights flash beside both line but-

tons, but the red light goes on beside the line you get when you lift the

handset. To answer the other call first, touch its line button before lifting

your handset.

You can tell what kind of call you’re receiving by the sound of the ring.

The ringing patterns listed below are the most common ones; however,

they may vary depending on your PBX/Centrex.

MERLIN system intercom call

PBX/Centrex call

PBX/Centrex special or priority calls

Outside call

=one short ring

=one long ring

=two short and

one long ring

=one short and

one long ring

TIP: You can make your console’s ring easy to distinguish from others

by programming it with a different ringing pattern. However, you can still

distinguish the different types of calls listed above. (See “Personalized

Ringing,” page 27.)

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