Arris Touchstone WBM760 Manual de usuario

Touchstone®WB 760

Wideband Cable odem

User’s Guide

Get ready to experience the nternet’s express lane! Whether you’re checking out

streaming media, downloading new software, or checking your email, the Touch-

stone WBM760 Wideband Cable Modem brings it all to you faster and more reli-

ably. The high-speed, always-on connection won’t keep you waiting.

The Touchstone Wideband Cable Modem provides an Ethernet connection for use

with either a single computer or home/ofﬁce Local Area Network (LAN). Some Wide-

band Cable Modems also provide a USB 2.0 connection. You can connect two sep-

arate computers at the same time using both of these connections.

nstallation is simple and your cable company will provide assistance to you for any

special requirements.

The links below provide more detailed instructions.

Safety Requirements

Getting Started

nstalling and Connecting Your Wideband Cable Modem

nstalling USB Drivers on Your PC

Conﬁguring Your Ethernet Connection

Using the Wideband Cable Modem

Troubleshooting

Glossary

Export Regulations

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by

the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited.

The information in this document is subject to change without notice. The statements, conﬁgurations, technical data, and recommendations in this document are believed to be

accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products speciﬁed in this document.

The information in this document is proprietary to ARR S.

ARR S, Touchstone, and the ARR S logo are trademarks or registered trademarks of ARR S. All other trademarks and registered trademarks are the property of their respective hold-

ers.

Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending.

ARSVD01212

Release 7 Standard 2.1 March 2010

Touchstone WBM760 Wideband Cable Modem User’s Guide 2

Safety Requirements

ARR S Wideband Cable Modems comply with the applicable requirements for per-

formance, construction, labeling, and information when used as outlined below:

CAUTION

Risk of shock

Mains voltages inside this unit. No user serviceable parts inside. Refer

service to qualiﬁed personnel only!

CAUTION

Risk of damage

To prevent overheating your Wideband Cable Modem, do not block the

ventilation holes on the unit.

Do not locate the equipment within 6 feet (1.9m) of a ﬂame or ignition

source (e.g. heat registers, space heaters, ﬁreplaces, etc.).

• Do not use product near water (i.e. wet basement, bathtub, sink or near a

swimming pool, etc.), to avoid risk of electrocution.

• Avoid using and/or connecting the equipment during an electrical storm, to

avoid risk of electrocution.

• Use only power supply and power cord included with the equipment.

• Equipment should be installed near the power outlet and should be easily

accessible.

• The shield of the coaxial cable must be connected to earth (grounded) at the

entrance to the building in accordance with applicable national electrical in-

stallation codes. n the U.S., this is required by NFPA 70 (National Electrical

Code) Article 820. n the European Union and in certain other countries,

CATV installation equipotential bonding requirements are speciﬁed in EC

60728-11, Cable networks for television signals, sound signals and interac-

tive services, Part 11: Safety. This equipment is intended to be installed in

accordance with the requirements of EC 60728-11 for safe operation.

Touchstone WBM760 Wideband Cable Modem User’s Guide

Safety

Getting

Started Installation

USB

Drivers

Ethernet

Conﬁguration Usage Troubleshooting Glossary

f the equipment is to be installed in an area serviced by an T power line

network, as is found in many areas of Norway, special attention should be

given that the installation is in accordance with EC 60728-11, in particular

Annex B and Figure B.4. This product is designed for use in T power distri-

bution systems with a phase-to-phase voltage of 230V.

• n areas of high surge events or poor grounding situations and areas prone

to lightning strikes, additional surge protection may be required (i.e.

PF11VNT3 from American Power Conversion) on the AC, RF, and Ethernet

lines.

• When the Wideband Cable Modem is connected to a local computer through

USB or Ethernet cables, the computer must be properly grounded to the

building/residence AC ground network. All plug-in cards within the computer

must be properly installed and grounded to the computer frame per the

manufacturer’s speciﬁcations.

• Do not use spray cleaners or aerosols on the Wideband Cable Modem.

• Clean the Wideband Cable Modem only with a dry cloth.

Radio Frequency Emissions and Immunity

United States Compliance

This device complies with part 15 of the FCC Rules. Operation is subject to the fol-

lowing two conditions: (1) This device may not cause harmful interference, and (2)

this device must accept any interference received, including interference that may

cause undesired operation.

Product Safety

UL listed per UL60950.

Touchstone WBM760 Wideband Cable Modem User’s Guide

Safety

Getting

Started Installation

USB

Drivers

Ethernet

Conﬁguration Usage Troubleshooting Glossary

European Compliance

This product complies with the provisions of the Electromag-

netic Compatibility (EMC) Directive (89/336/EEC), the Amend-

ing Directive (92/31/EEC), the Low Voltage Directive

(73/23/EEC), and the CE Marking Directive (93/68/EEC). As

such, this product bears the CE marking in accordance with the

above applicable Directive(s).

A copy of the Declaration of Conformity may be obtained from: ARR S nterna-

tional, nc., 3871 Lakeﬁeld Drive, Suite 300, Suwanee, GA 30024.

As indicated by this symbol, disposal of this product is governed

by Directive 2002/96/EC of the European Parliament and of the

Council on waste electrical and electronic equipment (WEEE).

WEEE could potentially prove harmful to the environment; as

such, upon disposal of the Wideband Cable Modem the Directive

requires that this product must not be disposed as unsorted mu-

nicipal waste, but rather collected separately and disposed of in

accordance with local WEEE ordinances.

This product complies with directive 2002/95/EC of the European Par-

liament and of the Council of 27 January 2003 on the restriction of the

use of certain hazardous substances (RoHS) in electrical and elec-

tronic equipment.

Touchstone WBM760 Wideband Cable Modem User’s Guide

Safety

Getting

Started Installation

USB

Drivers

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Getting Started

About Your New Wideband Cable odem

The Touchstone WBM760 Wideband Cable Modem is DOCS S® or Euro-DOCS S™

compliant with the following features:

• Speed: much faster than dialup or SDN service

• Convenience: supports USB 2.0 (if equipped) and Ethernet; both can be

used simultaneously

• Flexibility: provides high speed DOCS S 2.0 data service or wideband

DOCS S 3.0 data service

• Compatibility: supports tiered data services (if offered by your cable

company)

What’s in the Box?

Make sure you have the following items before proceeding. Call your cable company

for assistance if anything is missing.

• Wideband Cable Modem

• Power Cord

• Quick nstallation Guide

• USB Cable (if the Wideband Cable Modem has a USB port)

• Ethernet Cable

• Mini CD-ROM 80mm (if the Wideband Cable Modem has a USB port)

Note: An adapter is required for slot-loading drives. Adapter is not included.

• End User License Agreement

Touchstone WBM760 Wideband Cable Modem User’s Guide

Safety

Getting

Started Installation

USB

Drivers

Ethernet

Conﬁguration Usage Troubleshooting Glossary

What’s on the CD?

The CD provides the following items:

• Quick nstall Guide

• User’s Guide

• USB Drivers (Windows 2000/XP/Vista)

• Remove USB Driver Utility

Items You Need

f you are installing the Wideband Cable Modem yourself, make sure you have the

following items on hand before continuing:

•Wideband Cable odem package: see What’s in the Box? for a list of

items in the package.

•Coaxial cable (coax): as shown in the image to the left, this is a thin cable

with a connector on each end. t is the same kind of wire used to connect to

your television for cable TV. You can buy coax from any electronics retailer

and many discount stores; make sure it has connectors on both ends. There

are two types of connectors, slip-on and screw-on; the screw-on connectors

are best for use with your Wideband Cable Modem. The coax should be long

enough to reach from your Wideband Cable Modem to the nearest cable out-

let.

•Splitter (optional): provides an extra cable connection by splitting a sin-

gle outlet into two. You may need a splitter if you have a TV already con-

nected to the cable outlet that you want to use. You can buy a splitter from

any electronics retailer and most discount stores; you may also need a short

piece of coax cable (with connectors); use it to connect the splitter to the

cable outlet and then connect the Wideband Cable Modem and TV to the

splitter.

Note: A splitter effectively cuts the signal in half and sends each half to its

two outputs. Using several splitters in a line may deteriorate the quality of

your television and/or internet connection.

•Wall-mount hardware (optional): if you want to wall-mount your Wide-

band Cable Modem, you need to obtain two drywall anchors or wood screws.

See the Wall-Mount Template and nstructions for more details.

Touchstone WBM760 Wideband Cable Modem User’s Guide

Safety

Getting

Started Installation

USB

Drivers

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Coax Cable

•Information packet: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this in-

formation carefully and contact your cable company if you have any ques-

tions.

System Requirements

The Touchstone Wideband Cable Modem operates with most computers. The fol-

lowing describes requirements for each operating system; see the documentation

for your system for details on enabling and conﬁguring networking.

To use the Wideband Cable Modem, you need DOCS S 3.0 high-speed nternet serv-

ice from your cable company.

Recommended Hardware

The following hardware conﬁguration is the minimum recommended. Computers

not meeting this conﬁguration can still work with the WBM760, but may not be able

to make maximum use of WBM760 throughput.

CPU: P4, 3GHz or faster

RAM: 1GB or greater

Hard drive: 7200 RPM or faster

Ethernet: Gig-E (1000BaseT)

Windows

Ethernet connection: Windows 2000, Windows XP, Windows Vista, or Windows 7

USB connection (if equipped): Windows 2000, Windows XP, Windows Vista, or Win-

dows 7

Note: For best results, Windows XP should be conﬁgured with a TCP receive

window size of 256KB (the XP default is 64 KB). The TCP Optimizer pro-

gram, available from speedguide.net, can be used to make this change.

Touchstone WBM760 Wideband Cable Modem User’s Guide

Safety

Getting

Started Installation

USB

Drivers

Ethernet

Conﬁguration Usage Troubleshooting Glossary

acOS

Ethernet connection only: MacOS X

Linux/other Unix

Ethernet connection only: Hardware drivers, TCP/ P, and DHCP must be enabled in

the kernel

Ethernet or USB?

There are two ways to connect your computer (or other equipment) to the Wide-

band Cable Modem. The following will help you decide which is best for you:

Ethernet

Ethernet is a standard method of connecting two or more devices into a Local Area

Network (LAN). Use the Ethernet connection if your computer has built-in Ethernet

hardware, does not use Windows, or you want to share the Wideband Cable Modem

connection with several computers.

Note: To connect two or more computers to the Ethernet port, you will need a

hub or broadband router (available at computer retailers).

The Wideband Cable Modem package comes with a 6-foot (1.9m) Ethernet cable

(the connectors look like wide telephone connectors); you can purchase a longer

cable if necessary at a computer retailer. f you are connecting the Wideband Cable

Modem directly to a computer, or to an Ethernet hub or broadband router with a

cross-over switch, ask for Category 5 (CAT5) straight-through cable. f you are con-

necting the Wideband Cable Modem to an Ethernet hub or broadband router with-

out a crossover switch, ask for a Category 5 crossover cable.

USB

USB (Universal Serial Bus) is meant for connecting a variety of accessories, such as

keyboards, mice, printers, and communications devices (including Wideband Cable

Modems) to a single computer. Use the USB connection if you have only one com-

puter, and the computer is using a Windows operating system (Windows 2000 or

later), and has no built-in Ethernet hardware. Wideband Cable Modems with USB

ports include a 5-foot (1.6m) USB cable.

Touchstone WBM760 Wideband Cable Modem User’s Guide

Safety

Getting

Started Installation

USB

Drivers

Ethernet

Conﬁguration Usage Troubleshooting Glossary

Ethernet Cable

USB Cable

Both

f you have two or more computers, you can connect one computer to the Wide-

band Cable Modem’s USB port and one or more other computers to the Ethernet

port. To connect two or more computers to the Ethernet port, you will need a hub

or broadband router (available at computer retailers).

What About Security?

Having a high-speed, always-on connection to the nternet requires a certain

amount of responsibility to other nternet users—including the need to maintain a

reasonably secure system. While no system is 100% secure, you can use the fol-

lowing tips to enhance your system’s security:

• Keep your operating system updated with the latest security patches. Run

the system update utility at least weekly.

• Keep your email program updated with the latest security patches. n addi-

tion, avoid opening email containing attachments, or opening ﬁles sent

through chat rooms, whenever possible.

• nstall a virus checker and keep it updated.

• Avoid providing web or ﬁle-sharing services over your Wideband Cable

Modem. Besides certain vulnerability problems, most cable companies pro-

hibit running servers on consumer-level accounts and may suspend your ac-

count for violating your terms of service.

• Use the cable company’s mail servers for sending email.

• Avoid using proxy software unless you are certain that it is not open for

abuse by other nternet users (some are shipped open by default). Crimi-

nals can take advantage of open proxies to hide their identity when break-

ing into other computers or sending spam. f you have an open proxy, your

cable company may suspend your account to protect the rest of the net-

work.

• f you connect your Wideband Cable Modem to a wireless LAN, make sure

you enable security and encryption on the wireless hub (for the same rea-

sons that you should run only secured proxies). Consult the documentation

and technical support of the wireless equipment provider for help.

Touchstone WBM760 Wideband Cable Modem User’s Guide

Safety

Getting

Started Installation

USB

Drivers

Ethernet

Conﬁguration Usage Troubleshooting Glossary

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