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QUICK START GUIDE

Cable modem

S33

2

Power supply

Soware license

& warranty card

Quick start guide

S33

S33 cable modem

In the box

Note: To connect to the internet, you need a cable service

connection (coaxial cable line) with a cable internet service

provider.

3

Introduction

Status indicators

Front panel LED status indicators

Let’s get started

Cable modem web manager

4

5

7

13

1

3

2

4

1

Status indicators

5

Note: Detailed LED status information is available

online in the SURFboard S33 user guide at the ARRIS

support web site, www.arris.com/selelp.

There is only one front panel LED. It is located under the

SURFboard logo on the front of the S33.

Front panel LED status indicators

Amber (solid) - power on/oﬀ status

Amber (ﬂash) - ﬁrmware download is in progress

Green (blink) - downstream/upstream channel

search (unlock status)

Green (solid) - online status in DOCSIS 3.0 mode

Blue

(solid) - online status in DOCSIS 3.1 mode

Blue

& Green (alternating ﬂash) - error mode

6

The SURFboard S33 is a DOCSIS 3.1 cable modem. It

uses DOCSIS 3.1 technology to provide ultra high-speed

internet access on your home or small business network.

For whole-home connectivity, you can use the Ethernet

port on your S33 to connect aWi-Fi router (separate

purchase).To use the second Ethernet port, you will need

a second IP address. Please contact your service provider

for assistance.

Note: For Cox customers, a second IP address is not

supported on the Residential service.

Using the connection capabilities of the S33, you can

connect your computer and other network-enabled

devices via the two Ethernet ports.The S33 connects to

the existing coaxial cable connection in your home.The

S33 will not work with DSL, Fiber to home, or satellite

internet service.

7

Let’s get started

2

8

Connect the coaxial cable (not included) from the

cable wall outlet or RF splier to the Cable connector

on the rear of your S33.

A

Tighten the cable

connector by hand.

9

Connect an Ethernet cable (not included) to the 2.5 GE

Ethernet port on the rear of your S33 and the

Ethernet port on your PC or laptop.

B

Your internet service

provider may require

a subscription to a

second IP address to

support using both

Ethernet ports.

10

Connect the power supply to the Power port on the

rear of your S33, then plug it into an electrical wall

outlet that is not controlled by a wall switch.

C

Your S33 automatically

powers ON when the

power supply is

connected.