Arris Touchstone CM300 Manual de usuario

Touchstone™ CM300 Cable Modem

User’s Guide

Get ready to experience the Internet’s express lane! Whether you’re checking out

streaming media, downloading new software, or checking your email, the Touch-

stone C 300 Cable odem brings it all to you faster and more reliably. The high-

speed, always-on connection won’t keep you waiting.

The Touchstone C 300 Cable odem provides a USB connection for easy hookup

to USB-capable PCs, and a 10/100 Base-T Ethernet connection for a LAN or individ-

ual computer.

You can use both connections at the same time.

Installation can be as simple as making three connections and restarting your com-

puter. Your cable company will provide help with any special requirements.

Follow the links below for more information and detailed instructions.

Safety Requirements

Getting Started

Installing and Connecting Your Cable odem

Installing USB Drivers on Your PC

Using the Cable odem

Troubleshooting

Product Specifications

Glossary

This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration au-

thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohib-

ited.

The information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in

this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsi-

bility for their applications of any products specified in this document. The information in this document is proprietary to ARRIS.

ARRIS, Touchstone, and the ARRIS logo are trademarks of ARRIS Licensing Company. All other trademarks and registered trademarks are the

property of their respective holders.

Document number: ARSVD00617

Release 1 Preliminary 1.1 October 2002

Home Prev Next Touchstone C 300 Cable odem User’s Guide 1

Safety Getting Started nstallation USB Drivers Usage Troubleshooting Specifications Glossary

Safety Requirements

ARRIS complies with the applicable requirements for performance, construction, la-

beling, and information as outlined below:

• Do not use the Cable odem near water (i.e. wet basement, bathtub, sink

or near a swimming pool, etc.). Avoid pouring or spilling liquids on the Cable

odem.

• Avoid using and/or connecting the Cable odem during an electrical storm.

• Do not locate the Cable odem near a heat source (i.e. heat registers, space

heaters, fireplaces, etc.).

• Use only AC adapter and power cord included with the Cable odem.

• Install the Cable odem near an easily accessible AC socket-outlet.

Markings, Symbols, and Labels

Regulatory Symbols

No user serviceable parts inside.

Refer service to qualified

personnel only!

This device complies with Part 15, Class B of

the FCC Rules. Operation is subject to the

following two conditions: (1) This device may

not cause harmful interference. (2) This

device must accept any interference

received, including interference that may

cause undesired operation

12 V, 0.75 A ma

TED

I.T.E.

92RF

Home Prev Next Touchstone C 300 Cable odem User’s Guide 2

Safety Getting Started nstallation USB Drivers Usage Troubleshooting Specifications Glossary

Functional ndicators

Radio Frequency Emissions and mmunity

This device complies with part 15 of the FCC Rules. Operation is subject to the fol-

lowing two conditions: (1) This device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that

may cause undesired operation.

Product Safety

UL listed per UL60950.

European Compliance

This product complies with the provisions of the Electromagnetic Compatibility

(E C) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Volt-

age Directive (73/23/EEC), and the CE arking Directive (93/68/EEC). As such,

this product bears the CE marking in accordance with the above applicable Direc-

tive(s).

A copy of the Declaration of Conformity may be obtained from: ARRIS, 3871 Lake-

field Drive, Suite 300, Suwanee, GA 30024.

Symbol Definition

Instructions: The exclamation point within a triangle alerts you to the pres-

ence of important operating and maintenance instructions.

Alternating Current: A terminal to which or from which an alternating (sine

wave) current or voltage may be applied or supplied.

Direct Current: A terminal to which or from which a direct current or voltage

may be applied or supplied.

Home Prev Next Touchstone C 300 Cable odem User’s Guide 3

Safety Getting Started nstallation USB Drivers Usage Troubleshooting Specifications Glossary

Getting Started

About Your New Cable Modem

The Touchstone C 300 Cable odem is a DOCSIS 1.1-compliant (and DOCSIS 2.0

A-TD A ready) cable modem with the following features:

• Speed: much faster than dialup or ISDN service

• Convenience: supports USB 1.1 and Ethernet; both can be used simulta-

neously

• Security: a

Standby

button lets you isolate connected computer(s) from

the Internet without shutting off the Cable odem

• Compatibility: supports tiered data services (if offered by your cable

company)

• Enhanced troubleshooting: a web-based interface lets you access Cable o-

dem status information from a computer connected to the Cable odem

What’s in the Box?

ake sure you have the following items before proceeding. Call your cable company

for assistance if anything is missing.

• Cable odem

• AC Adapter

• Quick Installation Guide

• USB Cable

• Ethernet Cable

• CD-RO

What’s on the CD?

The CD provides the following items:

• Animated Installation Guide

• Quick Install Guide

• User’s Guide

• Adobe Acrobat Reader

• ARRIS Contact Information

• End User License Agreement

Home Prev Next Touchstone C 300 Cable odem User’s Guide 4

Safety Getting Started nstallation USB Drivers Usage Troubleshooting Specifications Glossary

tems You Need

If you are installing the Cable odem yourself, make sure you have the following

items on hand before continuing:

•

Cable modem package

: see What’s in the Box? for a list of items in the

package.

•

Coaxial cable (coax)

: as shown in the picture to the left, this is a thin ca-

ble with a connector on each end. It is the same kind of wire used to connect

your television for cable TV. You can buy coax from any electronics retailer

and many discount stores; make sure it has connectors on both ends.

(There are two types of connectors, slip-on and screw-on; the screw-on

connectors are best for use with your Cable odem.) The coax should be

long enough to reach from your Cable odem to the nearest cable outlet.

ARRIS recommends using only high-quality RG-6 coax.

•

Splitter (optional)

: provides an extra cable connection by splitting a single

outlet into two. You may need a splitter if you have a TV already connected

to the cable outlet that you want to use. You can buy a splitter from any

electronics retailer and most discount stores; you may also need a short

piece of coaxial cable (with connectors); use it to connect the splitter to the

cable outlet and then connect the Cable odem and TV to the splitter.

•

nformation packet

: your cable company should furnish you with a packet

containing information about your service and how to set it up. Read this

information carefully and contact your cable company if you have any ques-

tions.

Coax Cable

Home Prev Next Touchstone C 300 Cable odem User’s Guide 5

Safety Getting Started nstallation USB Drivers Usage Troubleshooting Specifications Glossary

USB or Ethernet?

There are two ways to connect your computer (or other equipment) to the Cable

odem. The following will help you decide which is best for you:

USB

USB (Universal Serial Bus) is meant for connecting a variety of accessories, such

as keyboards, mice, printers, and communications devices (including cable mo-

dems) to a single PC. Use the USB connection if you have only one computer, and

the computer is using a Windows operating system (Windows 98 Second Edition or

later).

The Cable odem package comes with a 4-foot (1.2m) USB cable; you can pur-

chase a longer cable if necessary at a computer retailer. Ask for an

USB A/B

cable

—it has a long narrow connector on one end (to connect to the PC) and a

square connector on the other end (to connect to the Cable odem).

Ethernet

Ethernet is a standard method of connecting two or more computers into a Local

Area Network (LAN). Use the Ethernet connection if your PC does not use Windows,

or you want to share the Cable odem connection with several computers.

Note:

To connect two or more computers to the Ethernet port, you need a hub

or broadband router (available at computer retailers).

The Cable odem package comes with a 4-foot (1.2m) Ethernet cable (the connec-

tors look like wide telephone connectors); you can purchase more cables if neces-

sary at a computer retailer. If you are connecting the Cable odem directly to a PC,

or to an Ethernet hub or broadband router with a cross-over switch, ask for

Category 5 (CAT5) straight-through cable. If you are connecting the Cable odem

to an Ethernet hub or broadband router without a crossover switch, ask for a Cat-

egory 5 crossover cable.

Both

If you have two or more computers, you can connect one computer to the Cable

odem’s USB port and one or more to the Ethernet port. To connect two or more

computers to the Ethernet port, you need a hub or broadband router (available at

computer retailers).

USB Cable

Ethernet Cable

Home Prev Next Touchstone C 300 Cable odem User’s Guide 6

Safety Getting Started nstallation USB Drivers Usage Troubleshooting Specifications Glossary

System Requirements

The Touchstone Cable odem operates with most computers. The following de-

scribes requirements for each operating system; see the documentation for your

system for details on enabling and configuring networking.

To use the Cable odem, you need DOCSIS high-speed Internet service from your

cable company.

Windows

Ethernet connection: Windows 95 or later

USB connection: Windows 98 SE (Second Edition) or later

MacOS

Ethernet connection only: System 7.5 or later; Open Transport recommended

Linux/other Unix

Ethernet connection only: Hardware drivers, TCP/IP, and DHCP must be enabled in

the kernel

Others

Ethernet connection only: ask your cable company for help

Home Prev Next Touchstone C 300 Cable odem User’s Guide 7

Safety Getting Started nstallation USB Drivers Usage Troubleshooting Specifications Glossary

nstalling and Connecting Your Cable

Modem

Before you start, make sure that:

• The cable company has set up your account. You should have an information

packet that describes your service.

• The Cable odem serial number and AC address matches the number

shown in your information packet.

• Cable and power outlets are available near the chosen location.

Getting Service

If you purchased your ARRIS Cable odem through your local cable company, you

should already have everything you need to connect and use it.

If you have not already arranged for high-speed Internet service from your cable

company, contact the cable company’s sales office.

Home Prev Next Touchstone C 300 Cable odem User’s Guide 8

Safety Getting Started nstallation USB Drivers Usage Troubleshooting Specifications Glossary

Front Panel

The front of the Cable odem has the following indicators and controls:

1 Ethernet

: flickers when sending or receiving data to the PC over the Ether-

net connection; on steadily otherwise.

2 USB

: blinks when sending or receiving data to the PC over the USB connec-

tion; on steadily otherwise.

3 Cable

: blinks when sending or receiving data on the cable system; on

steadily otherwise.

4 Online

: blinks when the Cable odem is isolated from the Internet (by

pressing the

Standby

button on the rear of the Cable odem); on when the

Cable odem is connected.

5 Power

: blinks when the Cable odem is setting up; on steadily when ready

for use.

ron

ane

1 2 3 4 5

Tabla de contenidos

Otros manuales de Módem de Arris

Arris

Arris Touchstone TM602A Manual de usuario

Arris

Arris SURFboard SBG10-RB Manual de usuario

Arris

Arris SURFboard SB6190 Manual de usuario

Arris

Arris Touchstone CM8200B Manual de usuario

Arris

Arris TG3452A Manual de usuario

Arris

Arris Touchstone CM820 Manual de usuario

Arris

Arris SURFboard SB8200 Manual de usuario

Arris

Arris SURFboard SBG6900-AC Manual de usuario

Arris

Arris Touchstone WTM552 Manual de usuario

Arris

Arris TM602 Manual de usuario

Arris

Arris Touchstone CM550 Manual de usuario

Arris

Arris Touchstone TM401 Manual de usuario

Arris

Arris SURFboard SB8200 Manual de usuario

Arris

Arris SD300 Manual de usuario

Arris

Arris SurfBoard SB6141 Manual de usuario

Arris

Arris SURFboard SBV3202 Manual de usuario

Arris

Arris DOCSIS 3.0 SURFboard SB6141 Manual de usuario

Arris

Arris SURFboard SB6190 Manual de usuario

Arris

Arris SURFboard SBG10 Manual de usuario

Arris

Arris Touchstone TG2472 Manual de usuario

Arris

Arris Touchstone TM804G Manual de usuario

Arris

Arris Touchstone TM604 Manual de usuario

Arris

Arris SURFboard TM822R Manual de usuario

Arris

Arris SURFboard SB6183 Manual de usuario

Manuales populares de Módem de otras marcas

Davicom

Davicom DM562AP Manual de usuario

EpiValley

EpiValley TATA indicom SXC-1080 Manual de usuario

Zte

Zte WiMAX Manual de usuario

Intelimax

Intelimax MA-2060 Manual de usuario

SMC Networks

SMC Networks D3CM1604V Manual de uso y cuidado

Telstra

Telstra Wi-Fi 4G Advanced Pro X Manual de usuario

Thrane&Thrane

Thrane&Thrane imarsat EXPLORER 300 Manual de usuario

Samsung

Samsung AceLink SAM-335A Manual de usuario

Enfora

Enfora Enabler-G Guía de configuración rápida

iRZ

iRZ ATM2-232 Manual de usuario

Zhone

Zhone 6310 Manual de usuario

Paradyne

Paradyne Hotwire 7976 Manual de usuario

US Robotics

US Robotics 3453C Manual de usuario

MaxTech

MaxTech Plug & Play Internal Voice/FAX/Data/SVD... Manual de usuario

Zte

Zte MF823 Manual de usuario

Four-Faith

Four-Faith F1403 Manual de usuario

Sierra Wireless

Sierra Wireless AIRLINK MP595W Manual de usuario

Gemtek

Gemtek WiMAX WIXFBR-103 Manual de usuario