Arris SURFboard SB8200 Manual de usuario

Quick Start Guide

The SURFboard SB8200 Cable Modem uses the

new DOCSIS 3.1 technology to provide

signicantly higher data transmission speeds

over the broadband connecton on your home

or small business network.

This quick start guide will help you install your

SB8200 Cable Modem and connect it on your

home network.

To view the conguration settings and monitor

the operational status of your SB8200, see the

SURFboard SB8200 User Guide for more

information. The user guide is available online

at the ARRIS Support website:

www.arris.com/consumers. Frequently

Asked Questions (FAQs) and additional product

documentation are also available.

reserved.

No part of this publication may be reproduced or

transmitted in any form or by any means without

written permission from ARRIS Enterprises, LLC.

ARRIS, SURFboard, and the ARRIS logo are all

trademarks or registered trademarks of ARRIS

Enterprises, LLC.

Other trademarks and trade

names may be used in this document to refer

to either the entities claiming the marks or the

names of their products. ARRIS disclaims

proprietary interest in the marks and names of

others.

ARSVD01676-c 09/2016

The cable modem label is located on

the bottom of your SB8200.

To receive high-speed Internet service,

your service provider may request the

Media Access Control (MAC) address

(see HFC MAC ID) and Serial number

(see S/N) listed on the cable modem

label.

ON -Green: Power is properly

connected

ON -Green: High-speed

Internet connection using

bonded DOCSIS 3.0 channels

ON -Blue: High-speed Internet

connection with DOCSIS 3.1

ON -Green: High-speed

Internet connection using

bonded DOCSIS 3.0 channels

ON -Blue: High-speed Internet

connection with DOCSIS 3.1

ON -Green: Cable modem is

connected to the Internet

In the Box

SB8200 Cable

Modem

Power Supply

Ethernet Cable

Software License

& Regulatory Card

Quick Start Guide

What You Should Know

Front Panel LED Status

IMPORTANT! During the installation or cable

modem activation, you may need to contact

your service provider for assistance. To save

time, make sure you have the Model name

(SB8200), MAC (Media Access Control) address

(see HFC MAC ID), and Serial number (see S/N)

listed on the cable modem label located on the

bottom of your SB8200 (also available under

Cable Modem Label on page 4).

Support

Information Card

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS

Technical Support for assistance: 1-877-466-8646

For Comcast subscribers only, please visit www.comcast.com/activate before

calling Comcast or ARRIS.

Cable Modem Label

SB8200

DOCSIS

3.1 Cable Modem

1. Connect the coaxial cable to a cable wall outlet (if not connected) and the Cable

connector on the rear of your SB8200.

Hand-tighten each connector.

2. Connect the Ethernet cable to the Ethernet port on your computer and to either

Ethernet port on the rear of your SB8200.

3. Connect the power cord to the Power port on the rear of your SB8200 and then

plug it into an electrical wall outlet that is not controlled by a wall switch.

This automatically powers ON your SB8200. Check the front panel LEDs on your

SB8200. During the initial startup, the Power, Receive, Send, and Online LEDs

will FLASH. Afterwards, check that all four LEDs are lit SOLID green or blue.

To view and monitor the conguration settings and operational status of your

SB8200, please see the SURFboard SB8200 User Guide for more information at

www.arris.com/consumers.

1. Power ON your computer and log in.

Note: Your service provider may allow for automatic activation which will

automatically launch a special website when you open a web browser.

2. Contact your service provider to activate your SB8200, if automatic activation is

not available.

3. Open a web browser on your computer, such as Internet Explorer, Google

Chrome, Firefox, or Safari.

4. Type a valid URL (such as www.surfboard.com) in the address bar and press

Enter to test your network connection. The ARRIS website should open.

• If the web page opens, your SB8200 was set up properly.

• If the web page fails to open, rst check each cable connection on your devices

to ensure that they are securely connected. Then, retype the URL.

If still unsuccessful, you may have to contact your current service provider to

either set up your Internet service or activate your SB8200.

During normal operation, the Power, Receive, Send, and Online LEDs on the SB8200

front panel should always be lit SOLID green or blue.

Note: During startup, all four LEDs will FLASH and then light up SOLID in sequence. If the

Power LED does not light up SOLID, please rst check the power connection on your

SB8200 before contacting ARRIS Technical Support. If the other LEDs do not light up SOLID

green or blue, please call ARRIS Technical Support at 1-877-466-8646 for assistance.

Front Panel LEDs and Rear Panel Connections

Test the Cable Modem Connection

Install the Cable Modem

Power

Receive

Send

Online

Ethernet Ports

Reset Button

Cable Connector

Power Port

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